Learning Paths for Business Professionals

AI Skills for Customer Service Professionals

Master the power of AI in customer service with this learning path, equipping you with essential skills to automate responses, personalize interactions, and enhance customer satisfaction through AI-driven tools and strategies.

Skills:

Use generative AI for real-time customer support

Craft effective AI prompts

Deploy generative AI tools to handle FAQs

Personalize customer interactions

Optimize support efficiency with AI-driven tools

Analyze and select AI tools for customer service

Languages:

English

Duration:

3 hours 45 minutes

Learning Objectives:

  1. Develop the skills to use AI tools like ChatGPT to deliver fast, accurate, and empathetic customer support responses.
  2. Learn how to craft effective prompts for a wide range of service scenarios, from simple inquiries to complex issue resolution.
  3. Learn how to automate support workflows using tools to reduce manual work, save time, and streamline operations.
  4. Master personalization strategies using AI to tailor responses, boost customer satisfaction, and drive long-term loyalty.
  5. Learn best practices for using AI ethically in customer service, ensuring transparency, reliability, and trust in automated interactions.

Target Audience:

Customer Service Professionals

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