Toyota Tsusho South Pacific Holdings

Toyota Tsusho South Pacific Holdings Enhances its L&D Program to Improve Employee Outcomes

A leading automotive company in the region, Toyota Tsusho South Pacific Holdings (TTSPH) provides wide-ranging services across eight countries. With COVID-19 related travel restrictions on in-person training delivered at their two regional training centres, TTSPH realised the need to seek an online learning solution. Through Udemy Business, the company has given staff access to thousands of L&D courses and empowered them to drive their own learning.

Challenge: An L&D program in need of enhancement 

TTSPH covers eight countries across the South Pacific region. They are authorised distributors of Toyota, Hino, Yamaha, Massey Ferguson and other quality products, as well as used vehicles, car rentals and petrol stations, enhancing the business model of TTSPH across the South Pacific.

As a large group operating across culturally and geographically diverse countries, TTSPH’s employee L&D program is broad and relied upon by over a thousand people.  However, with primarily face-to-face classroom-based, instructor-led training, the company struggled to offer flexible alternatives to provide continuous learning despite travel restrictions. 

In fact, a bi-annual employee survey of L&D requirements highlighted a significant need for ongoing staff development for employees, not just frontline and technical staff, without needing to attend the company’s regional training centers. In addition, TTSPH identified that its existing training program could only be accessed on request, providing slow, expensive and ad hoc training rather than a continuous on demand program. 

TTSPH wanted to offer wide-ranging professional and personal L&D in a way that supported its response to COVID-19 remote working and without stretching training budgets. The company needed an online learning solution that could offer a broad range of content and support its dispersed employees’ nuanced objectives. 

Solution: High-quality online training with wide-ranging topics

It was important for TTSPH to find a solution that could promote continuous learning, especially in progressive fields such as technology, office productivity, and customer behaviour. In other words, constantly changing areas that demand highly trained staff. 

Once TTSPH selected Udemy Business as its online learning platform, they got to work straight away, assigning courses to support remote and hybrid working during COVID-19. “As a company, we run the risk of stagnating or continuing with outdated knowledge and practices if we do not provide staff with a source of updated training on demand,” says Michelle Morell, Learning & Development Operations Manager at TTSPH. 

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