Toyota Tsusho South Pacific Holdings Enhances its L&D Program to Improve Employee Outcomes

It was important for TTSPH to find a solution that could promote continuous learning, especially in progressive fields such as technology, office productivity, and customer behaviour. In other words, constantly changing areas that demand highly trained staff.

Once TTSPH selected Udemy Business as its online learning platform, they got to work straight away, assigning courses to support remote and hybrid working during COVID-19. “As a company, we run the risk of stagnating or continuing with outdated knowledge and practices if we do not provide staff with a source of updated training on demand,” says Michelle Morell, Learning & Development Operations Manager at TTSPH.

“With Udemy Business, we can measure success by reviewing hours of online study consumed at a country, function, and team level. We also have a Yammer Udemy Business Learning Hub where users can provide feedback and engage in the latest trending topics,” says Lisa Clayton, Learning & Development Coordinator at TTSPH.

By supporting its people through best practices, including guiding managers on managing their teams remotely, TTSPH has increased its efficiency while supporting a positive workplace culture.

In addition, Udemy Business has allowed the company’s staff to upskill selfsufficiently, significantly reducing ad hoc requests for external training. Each employee now has access to a wide range of specialized courses wherever and whenever they want. This even extends to technical training, helping teams familiarize themselves with newtechnology before it is implemented across the company.

With the Udemy Business’ mobile app and on-demand content, employees can download courses onto their devices and watch if they are not connected to the internet. At TTSPH, the numbers show that employees carved out time for learning on the go, their mobile usage is three times more than the average. “Udemy Business helps me balance daily life and ongoing learning. I can take care of self-development while I’m commuting to and from work on the train,” says a learner at TTSPH.

And the platform doesn’t just cater to pre-existing courses. In addition to thousands of Udemy’s top-rated courses across key business categories, employees can also add any of the company’s proprietary resources through an easy-to-use course builder, helping bring employees up to speed on key policies and internal tools that affect all departments within the organisation. TTSPH has uploaded its own version of its Whistleblower course to Udemy Business, helping ensure the company adheres to the latest legislation and compliance while fostering a progressive company culture.

Developing soft skills and connecting learners

Through Udemy Business, TTSPH has balanced personal development with work objectives, making learning more personal, enjoyable, and valuable to its people.

For example, through COVID-19, the company used the platform to bring people together from different countries and departments, ensuring everyone stayed connected while also developing a learning culture. “Udemy provides a wide variety of learning opportunities, and it’s always good to keep learning,” says a learner at TTSPH.

“One of the key motivators for me was finding interesting courses and sharing new things I learned with others. I always set aside time after work to do some studies. This was my development time, and I saw it as time invested in improving myself.”

“Udemy provides a wide variety of learning opportunities, and it’s always good to keep learning,” says a learner at TTSPH. “One of the key motivators for me was finding interesting courses and sharing new things I learned with others. I always set aside time after work to do some studies. This was my development time, and I saw it as time invested in improving myself.

50% cost savings per employee and endless flexibility

In stark contrast to its old prescriptive training program that often disrupted regular work commitments, TTSPH’s employees now have complete flexibility in how, when, and where they learn. Udemy Business also provides a “one-stop shop” for L&D courses, thus enhancing the company’s existing L&D program.

Furthermore, by consolidating training into a single online platform, TTSPH has cut its L&D invoice by more than half per employee for Brisbane based staff.