msg global solutions

msg global solutions Sets the Standard for Group-Wide L&D and Accelerates Learning Outcomes

msg global solutions provides SAP-based systems integration, software development, and application managed services to countless businesses across diverse industries. And with a global network of highly skilled software engineers and consultants, the company prides itself on delivering future-focused solutions using the latest technology. 

But outdated processes — and cost-inefficient in-person training — meant the company struggled to offer a consistent Learning and Development (L&D) experience to its people. msg looked to Udemy Business for an online learning solution, helping its 1,300+ employees access the latest technical and soft skills, nurturing a learning culture.

Challenge: A growing, dedicated team with a thirst for knowledge 

Part of the wider msg group, msg global solutions is the group’s international arm specializing in SAP-focused system integration and IT consultancy and software development. As a SAP technology and software development expert, the company also co-develops projects with SAP, leveraging its globally distributed network of engineers and consultants. 

With such a highly skilled workforce, msg global takes Learning and Development (L&D) seriously. In fact, the company has its own “Center of Competence Knowledge and Education”, which acts as a service provider to the wider company, offering internal SME-created training content based on department-level demand. 

Leading the unit is Harald Kienegger, Global Head of Knowledge and Education at msg global solutions. As a learning promoter, his role is to matchmake the right learning solutions to employees’ needs. But as he explains, aging company processes were restricting L&D growth: “As a fast-growing company, we suddenly found our old L&D practices — such as training materials on SharePoint — were no longer appropriate. And while the company had a lot of technical skills knowledge, we had a lot of soft skills gaps.” 

Moreover, msg global relied on on-site, instructor-led training that consumed significant time, money and resources due to the distances people had to travel and the time they had to take out of their day-to-day roles as a result. What’s more, by moving to a blended learning approach using a combination of instructor-led training and Udemy Business, msg global was able to reduce the time to train and onboard employees by 20%.  

As COVID-19 remote working further dispersed msg global’s workforce, combined with a training needs analysis that highlighted gaps in the company’s training resources, it was clear to Harald that a comprehensive online training platform was the only solution. 

Solution: L&D customized to employee needs — across every department 

While part of the company already used LinkedIn Learning for ad hoc training courses, Harald and his team decided to evaluate 15 different online learning providers — including Coursera and Pluralsight — eventually choosing Udemy Business. “Udemy Business is outstanding because it matches our requirements, and crucially unlike other vendors, covers SAP courses,” says Harald. “Udemy Business also works as a marketplace, meaning the latest versions of every technical certification course are available, helping us stay ahead of our customers’ needs.” 

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