Stuart Builds Comprehensive L&D Program to Develop Careers at Scale

Stuart is Europe’s leading last-mile B2B delivery platform, offering complete delivery infrastructure integration for retailers, e-merchants, grocers and restaurants, and a wide range of express delivery services.

With the company’s rapid scaling efforts and its digitalization ambitions demanding an agile, wide-ranging Learning and Development (L&D) strategy, Stuart’s growing L&D team created a comprehensive training program. And it looked to Udemy Business for a scalable online learning.

Challenge: A rapidly scaling startup with an undeveloped L&D strategy

Operating in 150 cities across Europe, Stuart has sent shockwaves through the logistics industry, providing both an innovative technology platform and express delivery services. But this rapid success as a startup disruptor meant that Stuart was nearly a victim of its own success, needing to significantly scale its human capital and nurture internal talent.

“When I joined the company, our L&D team consisted of myself and one other person,” says Gemma Incoronato, Senior Learning & Talent Development Manager at Stuart. “I realised that for Stuart to keep pace with our employees’ skills demands at scale — particularly technical competencies for developers — we needed to make our L&D more effective and a key driver of success.”

To better support its employees’ career ambitions, develop new talent for its rapidly scaling operations, and have the right skills in place to innovate new products and services, Stuart needed to maximise its use of the Udemy Business platform and expand its L&D strategy.

Solution: A continuously evolving L&D program built around online learning

Already a Udemy Business customer, Gemma wasted no time in scoping a prospective L&D strategy, matched to employee needs and Udemy Business’ capabilities. “From day one, I noticed our talent needed greater L&D support,” says Gemma. “This is why we focused on scaling our learning offerings, internally branded as Stuart Academy, and cementing its five core pillars in line with the company’s digitalization goals, with Udemy Business at the heart of each pillar.”

Known internally as “Stuwies”, Stuart’s employees now have access to a comprehensive L&D program that’s designed to the exact needs of their roles while also taking into consideration their career aspirations and new ways of working on a hybrid work model.

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