Case study
Industry
Technology
Company HQ
San Diego, CA, USA
Number of Employees
250+
Office Locations
USA, Jordan, Egypt
Driving Innovation Through Learning: How Integrant Stays Ahead in a Rapidly Changing Industry
Udemy driving business outcomes
Case study details
Integrant, a custom software development leader since 1992, has built a reputation for deep domain expertise in industries like biotech, medical devices, finance, manufacturing, records maintenance, and more. This expertise, combined with a forward-looking approach, allows Integrant to craft innovative software solutions tailored to complex challenges. Recognizing the transformative potential of AI, Integrant sought to upskill its workforce to maintain its competitive edge while continuing to deliver exceptional value to customers.
The challenge was twofold: harnessing AI’s potential while leveraging Integrant’s domain knowledge to align solutions with customer needs. To achieve this, Integrant needed a strategic learning framework that empowered employees to stay ahead of technological advancements and deepen their industry expertise.
Integrant collaborated with Udemy Business as one of its key platforms to deliver a flexible, scalable learning experience. The initiative empowered employees to integrate AI into their workflows while enhancing their industry knowledge, enabling them to craft innovative, customer-aligned solutions and save clients valuable time and resources. Udemy’s on-demand platform also provided the flexibility for employees to learn at their own pace, enhancing engagement and adaptability.
Adapting to evolving skills in a rapidly changing environment
At Integrant, the belief is clear: staying competitive in today’s fast-paced world means not just adapting to change but driving it. AI has become a cornerstone of innovation, reshaping how software is developed and delivered. Recognizing this, Integrant proactively sought to integrate AI into its operations while deepening its employees’ industry-specific expertise. The goal was to empower employees to use AI and emerging technologies to accelerate project timelines, optimize workflows, and create greater value for customers.
Integrant also saw the need to address the human side of transformation. Beyond technical skills, success demanded fostering leadership, collaboration, and adaptability among its hybrid workforce. To meet these goals, the company introduced five structured learning paths—represented by unique characters—to focus on AI expertise, domain knowledge, leadership, teamwork, and adapting to new tools and methodologies.
However, Integrant faced a series of challenges. There was a significant skill gap across the workforce, with employees at varying levels of familiarity with AI. This created a demand for a scalable solution that could address different knowledge and proficiency levels. Moreover, engaging employees in AI training within a hybrid and remote work environment was no small feat. Integrant needed a learning framework that could accommodate diverse learning needs and inspire sustained engagement.
In seeking a solution, Integrant wanted a learning platform that could not only support AI upskilling but also align with employees’ routines and responsibilities. They required a partner that could deliver high-quality, accessible content and establish a structured competency model, allowing the company to track progress and ensure alignment with its digital transformation goals.
Learning and Development Lead
A scalable learning experience
In pursuit of a transformative learning experience, Integrant partnered with Udemy Business. Leveraging Udemy’s extensive and customizable content library, Integrant created a scalable learning experience closely aligned with its competency matrix. Each learning path focused on essential AI skills, empowering employees to translate their learning into practical, role-specific applications. Udemy’s on-demand, video-based platform offered employees the flexibility to engage with content at their convenience, fostering increased engagement and adaptability.
The Ramadan Marathon: a gamified approach to learning
To further inspire engagement, Integrant launched the “Ramadan Marathon,” a gamified learning initiative designed to encourage active participation in AI training. Employees generated AI-powered responses to various prompts, which were compared against benchmark answers produced by advanced AI tools. An assessment engine provided instant feedback through percentage scores, allowing employees to improve iteratively. This approach fostered an environment of friendly competition and hands-on experience, helping employees internalize AI concepts more effectively.
Competency Matrix: structuring skill development
Complementing the Ramadan Marathon was Integrant’s competency matrix, which mapped skill levels across all roles. The matrix assessed competencies in AI and other technical and interpersonal skills, offering a systematic approach to upskilling. Integrant set target competencies for each job title, curated Udemy training programs to close gaps and implemented regular reassessment to ensure sustained growth. This matrix became a strategic tool supporting Integrant’s vision of organizational agility, helping the company remain responsive to a dynamic market landscape.
Learning and Development Lead
Tangible gains in productivity and culture
From January to August 2024, Integrant’s AI training initiative yielded impressive results. Over 279 employees actively engaged in the learning paths, logging more than 386,948 minutes of video content. AI adoption rates climbed from a modest 10% to nearly universal uptake among relevant teams. The Ramadan Marathon sparked significant enthusiasm, providing employees with valuable hands-on experience that translated into measurable performance gains.
Enhanced productivity and operational efficiency
Integrant observed a marked improvement in productivity, as employees began to leverage AI to streamline tasks and optimize workflows. Enhanced task efficiency, faster project completion times, and increased accuracy all contributed to stronger performance outcomes. For instance, in software development, employees utilized GitHub Copilot to streamline coding tasks, reducing development cycle times by 30%. This increase in efficiency enabled Integrant to bring new solutions to market more rapidly, positioning the company for long-term success.
Empowering employees through continuous learning
Beyond productivity gains, Integrant’s approach to AI training fostered a shift in workplace culture. Employees reported feeling more empowered and valued, as they were given the resources to actively participate in the company’s digital transformation journey. The Ramadan Marathon highlighted the value of integrating learning with organizational culture, sparking excitement and promoting a sense of shared purpose. Inspired by this success, Integrant is exploring similar initiatives that promote collaboration, hands-on learning, and a growth-oriented mindset.
Learning and Development Lead
Sustaining growth mindset
Integrant is committed to advancing its learning programs to stay at the forefront of learning and development. Building on the success of its AI initiatives, Integrant plans to expand its competency matrix, incorporating new content and training paths to address emerging industry trends. This proactive approach ensures Integrant’s workforce remains well-prepared to adapt to the demands of a rapidly evolving market.
Deepening AI integration across operations
Going forward, Integrant aims to deepen AI integration across departments. The company’s focus on Udemy’s flexible platform will allow it to meet the diverse learning needs of a global workforce, fostering a culture of adaptability and continuous improvement.
A model for success in digital transformation
Integrant’s partnership with Udemy Business has become a cornerstone of its learning and development curriculum. The accessible, comprehensive learning experience empowered employees to drive innovation and excellence, securing Integrant’s position as an industry leader. This initiative reflects Integrant’s dedication to employee development and highlights its forward-thinking approach, setting it up for sustained success in an increasingly competitive landscape.
Learning and Development Lead
Learning and Development Lead
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