Case study

Industry

Data and Technology

Company HQ

APAC/India

Number of Employees

6,000+

Office Locations

Global

How Prodapt Leveraged AI-Driven Learning to Thrive in a Hybrid Era

Udemy driving business outcomes

75%
bench-to-billable movements achieved through targeted training in FY24
90%
Prodaptians who understand the fundamentals of Generative AI

Case study details

Prodapt is dedicated to delivering plug-and-play, highly accessible learning content in niche technologies, enabling employees to gain deep domain knowledge and excel in their roles. This approach empowers teams to address critical business challenges, drive innovative solutions, and unlock their full potential. Through its partnership with Udemy, Prodapt provides anytime, anywhere access to cutting-edge content, including Generative AI, ensuring its workforce remains equipped with the skills needed to innovate and thrive in a rapidly evolving landscape.  

Adapting to Evolving Needs and Hybrid Work Models

The shift to hybrid and remote work prompted Prodapt to rethink traditional learning strategies. The organization needed to ensure employees across global locations could access meaningful, engaging learning opportunities without disrupting their workflows.

At the same time, staying competitive required rapidly upskilling and reskilling the workforce in high-demand areas like AI, Python, and deep learning. The tight deadlines and market demands for specialized skills further emphasized the need for an efficient learning framework. For instance, the company faced the challenge of training 200 Salesforce developers within a year—a monumental task that required identifying individuals with adjacent skills and providing targeted, accelerated training.

Additionally, Prodapt sought to align its learning initiatives with strategic goals, such as improving internal resource fulfillment (IRF). Increasing IRF—mobilizing existing talent to meet project needs—was vital for reducing costs, increasing agility, and maintaining customer satisfaction.
Solution
Learning and Development are not just priorities—they are integral to our organizational culture.

Implementing a Scalable Approach

Prodapt implemented a multi-faceted approach to tackle its learning challenges. The company created a scalable and personalized learning environment by integrating advanced AI tools and digital platforms.

Leveraging AI and Digital Learning Platforms
Prodapt partnered with Udemy Business to provide employees with diverse, self-paced learning resources. AI-driven solutions, such as ChatGPT 4.0, significantly reduced the time required to create learning paths—from 3-4 hours to just 2 hours—enhancing efficiency. Additionally, tools like Howdy Bot and SIA Bot enabled seamless integration of learning into daily workflows, delivering micro-learning sessions directly through Microsoft Teams.

Gamified Learning for Enhanced Engagement
To boost engagement, Prodapt utilized gamified platforms like Kahoot! and Quizizz. These tools incorporated interactive quizzes and team challenges, fostering a collaborative and enjoyable learning experience. Leadership programs, for example, included team battles that aligned tasks with learning objectives, increasing completion rates and driving skill development.

Blended Learning Models for Flexibility and Depth
Prodapt adopted a blended learning approach, combining self-paced courses with mentor-led sessions, expert talks, and hands-on assessments. This model was particularly effective in upskilling employees for critical projects. For instance, a fintech client project required upskilling 35 employees in Java, SQL, and Informatica. Through a 25-day program featuring self-paced and mentor-led sessions, Prodapt saved costs and time while creating billable opportunities for participants.

Tracking Success Through Metrics
To measure the impact of these efforts, Prodapt established clear success metrics. These included:

  • A 30% improvement in individual performance ratings linked to learning hours.
  • A 70% boost in customer satisfaction (CSAT) scores post-training.
  • A 92% utilization rate of digital learning platforms, ensuring consistent engagement.
  • Over 1,200 employees earned external certifications, with 960 using Udemy for preparation.

 
Back
Our AI-driven coaching platform creates personalized learning paths based on individual skill needs, reducing our reliance on external content providers and making learning more accessible and relevant.

Fostering a Culture of Growth and Innovation

Prodapt is committed to building on its success by refining its learning and development strategies to address future challenges. The organization plans to leverage AI and emerging technologies further to enhance personalization and accessibility in learning. Initiatives like “Any Role, Any Career” will remain pivotal, empowering employees to explore new career paths and bridge skill gaps through targeted training.

The focus on Generative AI and other advanced technologies will continue, ensuring employees are equipped to deliver innovative solutions. By aligning learning programs with industry trends and strategic business needs, Prodapt aims to maintain its leadership position while fostering a culture of growth and innovation.

This ongoing commitment to learning supports individual development and drives organizational agility, positioning Prodapt to adapt to and thrive in a rapidly changing global market.
Back
We empower every employee—from individual contributors to C-suite executives—with diverse learning opportunities, ensuring mutual growth for both the business and individual career aspirations.

Utilizing Udemy Business’s extensive catalog for exam preparation, including prep tests, has proven highly beneficial. Nearly 81% of our employees have leveraged these resources to successfully obtain their external certifications.

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