Krungthai Bank
2026 Regional Winner | Skills Transformation
Industry
Financial Services
Company HQ
Bangkok, Thailand
Number of Employees
16,000+
Office Locations
Thailand
How Krungthai Bank built a future-ready IT capability framework with Udemy
Business outcomes
Improved speed to market
for the squad delivery
Increased
value realization
Enhanced
delivery quality
Challenge
Building and keeping Krungthai Bank’s IT workforce skills relevant, aligned, and future-ready
Krungthai Bank faced a defining challenge under its SpaceBlue multi-year digital transformation program. The bank needed to upskill IT employees across Krungthai Bank to support digital banking delivery by embedding new ways of working with future-proof technical capability.
The bank approached skills development as an engineering problem, determining which capabilities the organization needed, which employees needed them, at what proficiency level, and by when. In May 2024, the bank conducted baseline technical assessments across all IT employees, identifying potential skills gaps when aligning to the new operating model and new ways of working.
Assessment outputs were closely analyzed before results were acted upon.
“Most organizations build a learning strategy and then look for business outcomes they can claim it delivered. Krungthai Bank did the opposite and defined our business transformation requirements first and designed the learning investment as the precise mechanism to deliver them,” said Nuttavuth Punpugdee, Executive Vice President, Technology Group, Krungthai Bank.
SpaceBlue addresses three of the bank’s five strategic priorities: upgrading client interactions, future-proofing core technology infrastructure, and transforming culture through new ways of working. The bank set out to build a competency architecture that would connect learning directly to business outcomes.
“Most organizations build a learning strategy and then look for business outcomes they can claim it delivered. Krungthai Bank did the opposite and defined our business transformation requirements first and designed the learning investment as the precise mechanism to deliver them.”
Solution
A competency architecture powered by Udemy
The bank built a competency architecture from the ground up, grounded in its target operating model.
In September 2023, Krungthai Bank began strategic alignment, agreeing that the target operating model—not a training needs analysis—would be the starting point. This ensured every competency requirement was traceable to the bank’s long-term strategic direction.
Using IBM’s IT Skills Talent Framework, a globally validated technical competency model, the bank mapped critical competencies to job roles across technical domains such as AI, platform engineering, DevSecOps, cybersecurity, and enterprise architecture. Subject matter experts validated the framework against global IT standards and local operating context.
The bank selected Udemy as the learning partner in November 2024. Role-specific learning development plans (LDPs) used the Udemy course library to address competencies across all proficiency levels. The bank calibrated each LDP to an individual employee’s baseline assessment result, and the learning journey formally began in February 2025.
“Udemy gave us the learning foundation to deliver development plans calibrated to each employee’s baseline. We’re building capability against a globally validated framework,” Punpugdee said.
A three-phase rollout structured the program:
• Phase I delivered fundamental knowledge for all employees
• Phase II organized learning by job family
• Phase III customized development by job role
The program rollout combined online learning from Udemy with on-the-job learning experiences from project delivery and structured project reflections.
The bank integrated Udemy with its learning management system (LMS) for seamless access to curated learning paths. Gamification mechanics, including leaderboards, monthly challenges, and the “Amazing Race to Learn” challenge, sustained engagement, while manager-led coaching, recognition programs, and knowledge-sharing sessions reinforced learning as an ongoing part of work. Minimum online learning KPIs were set and tracked, embedding learning adoption into the performance management cadence.
“Udemy gave us the learning foundation to deliver development plans calibrated to each employee’s baseline. We’re building capability against a globally validated framework.”
Results
Shift in workforce capability measured through transparent assessment and support by meaningful career conversations
The SpaceBlue program delivered measurable impact across learning, organizational, and business outcomes. All IT employees enrolled in upskilling, with high active usage and learning journey completion on Udemy.
The workforce capability shift was substantial. The workforce moved towards highly skilled proficiency classification. Employee engagement scores increased, as reflected in the Employee Engagement Survey and the “Say, Stay, and Strive” model.
“With Udemy, we’re seeing more employees transition into the highly skilled classification. That’s capability genuinely built, not learning completed,” Punpugdee said.The bank’s focus on three business outcome measures produced clear results. For projects executed over the past two years, aligned with the Krungthai Bank Garage Operating Model and Value Orchestration guidelines, the bank achieved the following:
• Improved speed to market for the squad delivery
• Increased value realization
• Enhanced delivery quality
“With Udemy, we’re seeing more employees transition into the highly skilled classification. That’s capability genuinely built, not learning completed.”
Looking Ahead
Sustained engagement
Krungthai Bank continues to extend the SpaceBlue learning program to build proficiency in new capability areas, using the same model of connecting learning investment to business outcomes. By building a structured, assessment-driven, career-linked development program, Krungthai Bank is sending a clear signal to 1,500 employees: their growth is a strategic priority, not a discretionary benefit.
“Using Udemy as our learning foundation, we’re building a workforce ready to deliver digital banking at the speed our customers expect,” Punpugdee said.
The bank plans to extend the competency architecture to additional functions, sustain engagement through ongoing challenges and recognition programs, and continue measuring capability shifts against validated baselines.
“Using Udemy as our learning foundation, we’re building a workforce ready to deliver digital banking at the speed our customers expect.”
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