Category

Technology Integrations / LMS/LXP

ServiceNow & Udemy Business Integration

About ServiceNow

When work flows naturally, great experiences follow. ServiceNow delivers digital workflows that create powerful experiences and unlock productivity. ServiceNow offers a service model based on helping users identify the root cause of the issues they encounter and correcting those issues with self-service, delivering a smarter way to workflow across industries.

How it works:

About integration

Staying on top of technological developments and workplace changes is challenging for companies and their employees. Whether it’s learning new technologies or bridging skills gaps, the need for learning is more critical than ever.

With the ServiceNow and Udemy Business integration, you can enable your employees to discover Udemy Business courses in ServiceNow, and let them learn what they need, when they need it.

Integration Capabilities:
• Course Sync
• Reporting Sync - Course Progress & Completions (Daily)

Key benefits:

Strategic Centralization: ServiceNow indexes the entire UB catalog for curating & assigning strategic upskilling initiatives

Dynamic Content Syncing: ServiceNow updates UB content on an automated daily schedule to ensure learners are accessing the freshest content available

Skill Progress Monitoring: ServiceNow refreshes UB course progression & completion daily for centralized tracking & reporting

Actionable Insights: managers view team insights while executives access organizational insights for supporting skill development across the business

Intuitive Navigation: search in ServiceNow & discover UB content for easy, on-the-go learning (including the ServiceNow mobile app)

Secure Single Sign-On (SSO) Access: use the same SAML 2.0 SSO as ServiceNow to automate user management and provide a seamless user experience

Resources:

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