Quality Decision Making

An Introduction to Critical Thinking and Decision-Making

If leaders can embrace the responsibility for making good, fast, frequent decisions, and can do so better than their competitors, they’ll have an important strategic advantage. This is simple enough to say, but how can a decision maker rapidly assess a situation, gather needed information, consider it thoroughly, and reach an intelligent conclusion? How can one make good, fast, frequent, winning decisions?

This course offers a four-step process designed to help you make smarter decisions for today’s fast-paced business world. Learners will explore how to make a quality decision using a four-stage framework, and then apply it to the Todd Racing Case—and discover how teams get tripped up in their decision making about that case.

Download the Course Overview

Learners Will:

  • See how to assess decision-making quality
  • Understand how your personal and organizational frames guide your decisions, and how to manage those frames
  • Explore considerations for data collection and how to manage bias
  • Examine how group dynamics impact decision making
  • Discover processes for learning from successes and failures

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Developed in partnership with:


  • Decision Making


John Austin

Professor, Leadership Studies, Fielding Graduate University and Former Faculty Member at Penn State Smeal College of Business

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