The Skills Conversation: How Telstra Is Building Skills at the Speed of Change

Session Summary

AI is reshaping roles, but knowing which skills people need is only the starting point. For HR and L&D leaders, the challenge is to make those skills relevant to everyday work and help people adapt as demands evolve.

Join us for The Skills Conversation with Louise Quinn from Telstra. She’ll share what Telstra is learning as it evolves its approach to skills and capability, including how it is making skills more tangible and useful in people’s work.

We’ll explore how AI is changing the capabilities organisations need, from technical fluency to human capabilities such as critical thinking, judgement and adaptability. We’ll also discuss why the ability to keep learning and experimenting matters as work continues to change.

In this session, we’ll discuss:

How Telstra is evolving its approach to skills and capability

How to make skills tangible and relevant to people’s everyday work

How technical fluency connects with critical thinking, judgement and adaptability

Why continuous learning and adaptability matter as work evolves

How AI is changing the conversation about workforce capability

If you’re shaping how your organisation develops its people for what comes next, join us to hear Telstra’s perspective on building skills at the speed of change.