The Skills Conversation: British Airways' Journey to Becoming a Skills-Based Organisation

Session Summary

As organisations navigate rapid change driven by AI, evolving workforce expectations and shifting business priorities, many are exploring what it means to become a skills-based organisation. But building a skills strategy is rarely a linear journey.

Join us for The Skills Conversation, a fireside chat with Mark Petersen, Manager, Leadership & Talent Development at British Airways, as we explore how the organisation is redefining skills development, creating a culture of adaptability, and preparing its workforce for the future.

In this session, we’ll discuss:

British Airways' journey towards becoming a skills-based organisation and the lessons they are encountering along the way

How the team are developing a framework of core skills and proficiency levels to support career growth and workforce planning

The challenges of building a skills strategy during periods of organisational change and transformation

Why mindset, adaptability and learning agility matter as much as technical skills in preparing for the future of work

Join us to hear an honest perspective on what it takes to build a skills-based organisation, why the journey is constantly evolving, and how learning leaders can help their people thrive through change.