사례 연구
업계
Consulting Services
회사 본사
California, USA
직원 수
500+
사무소 위치
North America, United Kingdom, India
Smarter Learning, Faster Results: NewRocket’s Journey with Skills Mapping and AI-Powered Learning Paths
Udemy, 비즈니스 성과 추진
사례 연구 세부 정보
NewRocket is a global ServiceNow partner specializing in streamlining business processes and optimizing workflows. Serving more than 1,000 customers worldwide, it designs and implements custom applications, modernizes IT service management, and enhances self-service capabilities.
When NewRocket launched an LMS in 2022, employees gained access to valuable on-demand training. But the content provider learning leaders chose came at a steep price, and it lacked crucial ServiceNow exam preparation and practice tests. To meet the ServiceNow certification requirements essential for its business, NewRocket also purchased individual Udemy courses.
Facing high costs from those dual contracts, NewRocket reevaluated its approach and switched fully to Udemy Business. Udemy offered the technical skills content and essential practice exams needed at a more affordable price. The transition was smooth, but the real challenge came next: rebuilding NewRocket’s learning paths.
Leveraging Udemy’s AI, NewRocket was able to rebuild learning paths in only one week. Now, with Udemy Business’ targeted course content and practice exams, NewRocket employees achieve ServiceNow certifications faster, enabling more consultants to be deployed on projects sooner.
Certification Training with Stronger Content
Two years after launching a popular learning content provider, learning leaders realized NewRocket needed to make a change.
“Udemy’s catalog hit a major need: Stronger certification prep content, especially for ServiceNow, which our employees had been asking for nonstop,” according to NewRocket University. “Cost mattered too. We got more value with Udemy providing a broader, more diverse library that better fit our global team.”
NewRocket is always looking for ways to multiply people’s capacity to learn, added Katja Zurcher, NewRocket Global Lead for Talent Development. “As NewRocket expands globally, we need learning solutions that scale without requiring us to build a massive L&D team.”
Transforming Learning Paths in Record Time
Transitioning NewRocket’s 60-plus learning paths to Udemy Business initially looked like a four-week project. However, due to shifting timelines, the company’s senior talent enablement partner suddenly had just one week to migrate learning paths, support leaders and employees, and ensure continuity of key learning experiences—a daunting task that seemed nearly impossible.
L&D needed to rebuild each path with a mix of resources, including:
- Internally curated content from NewRocket subject matter experts
- ServiceNow partner-provided content
- Udemy courses on key technical and professional skills like Scrum, Agile, PMP, JavaScript, ITIL certification, Microsoft Excel, coaching skills for leaders, and delivering feedback
Under pressure, learning leaders turned to Udemy Business’s Skills Mapping and AI-powered learning paths feature, a tool recently demoed by a Udemy Customer Success Manager.
Udemy AI Solutions Turn Weeks Into Days
With the AI-powered feature, L&D answered a few quick questions, entered the desired skills, and added basic topics and general skills from existing learning paths. The Udemy system instantly generated a Skills Tree, or clear roadmap for each learning path. As each Skills Tree was approved, Udemy delivered a tailored learning path aligned with NewRocket’s needs—pulling from Udemy’s vast course library and recommending highly relevant course sections, rather than full courses, for a more focused and effective learning experience.
“The AI-powered Skills Mapping and learning paths feature became a secret weapon,” according to NewRocket University. “The AI took on the heavy lifting—suggesting content aligned to specific skills and roles—so we could stop drowning in spreadsheets and start actually being strategic. It shaved what would’ve been weeks of work down to a few days.”
Faster Certifications and Higher Impact Learning
The learning paths transition effort paid off.
- Time savings: What seemed like a month-long project was completed in just one week, saving hours and hours of effort.
- Improved learning paths: The AI-generated paths were not only efficient but also more tailored to employee needs, driving higher engagement and learning outcomes.
- Certification success: With Udemy’s targeted course content and practice exams, NewRocket employees achieve ServiceNow certifications faster, enabling more consultants to be deployed on projects sooner.
Learning leaders were impressed by how intuitive and time-saving the Udemy tool was. In just one week, NewRocket created 60 fully tailored learning paths—saving weeks of manual work.
“We let the Udemy AI give us a solid starting point, refined from there, and hit our deadline. It wasn’t about reinventing the wheel,” according to NewRocket University. “It was about getting a solid head start. Being able to plug in specific skills and have vetted, relevant content appear like magic was a complete game changer.”
The efficiency of Udemy’s solutions not only reduced workload but also enabled NewRocket to deploy more certified consultants faster, improving customer outcomes and project delivery.
“Having Udemy learning paths ready for our teams means they can get certified on ServiceNow products even faster,” according to NewRocket University. “Udemy Skills Trees and learning paths reflected the exact skills we needed and required very few changes. It’s fabulous to have such a powerful tool that makes this process seamless.”
By leveraging Udemy Skills Mapping and AI-powered learning paths, NewRocket significantly reduced the time and effort required to design effective learning experiences, enabling employees to focus on delivering value to clients and driving business success.
“In consulting, people stay when they feel they’re growing,” Zurcher said. “Udemy has become part of our employee value proposition. Consultants know we’re investing in their upskilling and certification, which makes NewRocket a more attractive place to build a career.”
Udemy AI as an Essential Lifeline
As NewRocket continues to grow, learning leaders will continue to leverage Udemy AI. And they encourage other L&D pros to do the same.
Their advice? Don’t overthink using Udemy AI. Plug in your information, see what comes out, and iterate. Focus on critical skills first, get version 1.0 out there, and improve as you go.
“Skills Mapping and Udemy AI aren’t just nice-to-haves,” according to NewRocket University. “They are lifelines that let NewRocket pivot quickly and validate that we’d made the right choice in selecting Udemy.”
Global Lead for Talent Development, NewRocket
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