Building A Customer-Centric Supply Chain
Learn How to Align the Customer Response Into Operations
Discover how cohort learning can help your team
与以下对象合作开发：
主题：
- Supply Chain Leadership Academy
Authors:
Tailored to your company’s specific needs
Guided learning with experienced moderators
Mix of daily self-paced learning and peer-to-peer learning
Bite-sized lessons allow for learning in the flow of work
Multi-modal activities appeal to varied learning styles
Written discussions and live sessions for peer-to-peer learning
AI-fueled analytics provide actionable insights
Dedicated Customer Engagement Team
In the customer-centric supply chain we focus on reliably serving the customer. We map our customers’ processes in order to better understand their needs, speak with our customers to define what matters to the customer, and build win-win relationships. The customer is at the center of all aspects of our business.
In this course, we explore the customer-centric supply chain and apply customer-centric concepts to the learners’ supply chain organization.
We will:
- Explore the ways in which greater alignment across the supply chain organization enables customer-centric processes
- Identify the customer-centric opportunity in the learner’s organization
- Consider how cost-to-serve analysis can help segment and better serve customers
- Join colleagues in identifying how the organization can increase visibility into its moments of truth
Learners Will:
- Discover how the rise of e-commerce has fundamentally changed what it means to be “customer-centric”
- Learn why reliability is the hallmark of good customer service
- Explore ways of incorporating social media analysis into their supply chain’s demand planning processes
Discover how cohort learning can help your team
与以下对象合作开发：
主题：
- Supply Chain Leadership Academy
Authors:
Tailored to your company’s specific needs
Guided learning with experienced moderators
Mix of daily self-paced learning and peer-to-peer learning
Bite-sized lessons allow for learning in the flow of work
Multi-modal activities appeal to varied learning styles
Written discussions and live sessions for real-time collaboration
AI-fueled analytics provide actionable insights
Dedicated Customer Engagement Team
Explore how cohort learning has helped customers develop their workforce
Check out stories in consumer goods and life-sciences — or read more case studies here.