2025 Skills That Matter for Retail Companies

In 2025, nearly 60% of retail executives anticipate that customers will prioritize price over brand loyalty, Deloitte finds. As consumer behaviors shift towards digital experiences, retail companies must keep up by investing in innovation and learning strategies. 

Generative AI is emerging as a game-changing force in the industry, with early adopters seeing positive results. But the outdated technology infrastructure of many retail organizations is a major barrier to future innovation. This technological divide has created an upskilling urgency for retail L&D leaders. Udemy Business data from retail customers’ employee learning habits confirms the growth in technical skills, with topics on AI-related and networking fundamentals skills seeing growing consumption. 

This infographic highlights how leading retailers are tackling their industry’s challenges through learning, with a particular focus on AI adoption, data management, and the tools that can help create exceptional customer experiences. Based on learning data from Udemy Business customers in the retail sector, these insights provide a roadmap for skill development initiatives that align with the industry’s most pressing demands.

Download the infographic to get a full picture of skills priorities in retail for 2025, and leverage the insights for your own retail workforce development programs.