One Mount’s Journey from In-Person Training to On-Demand Solutions with Udemy Business<\/p>\n","protected":false},"excerpt":{"rendered":"
One Mount’s Jo …<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-79967","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"hide_footer":false,"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["on_demand_learning","learning_insights","l_d_best_practices","learning_culture"],"customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/11\/OneMount_Logo_Transp_300x140.png.webp","customer_quote":false,"has_video":false,"customer_description":"One Mount is Vietnam\u2019s largest technological ecosystem, providing solutions and services along the entire value chain for sectors including financial services, distribution, real estate, and retail. Solutions like its dedicated retail app, VinID, and its one-stop housing needs platform, OneHousing, have quickly built strong reputations and helped the organization establish a wide-reaching client base. As leaders in Vietnam\u2019s technology market, One Mount understands just how important L&D is to keeping its people knowledgeable \u2014 and delivering reliable services to clients.
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One Mount is Vietnam\u2019s largest technological ecosystem, providing solutions and services along the entire value chain for sectors including financial services, distribution, real estate, and retail. Solutions like its dedicated retail app, VinID, and its one-stop housing needs platform, OneHousing, have quickly built strong reputations and helped the organization establish a wide-reaching client base.<\/span><\/p>\n As leaders in Vietnam\u2019s technology market, One Mount understands just how important L&D is to keeping its people knowledgeable \u2014 and delivering reliable services to clients.<\/span><\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Technology"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":" Hanoi, Vietnam"},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"2,000+"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"Across Vietnam"},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"$\u21e9","statistic_icon":false,"statistic_text":"Cost reduction by optimized on-demand learning "},{"number_or_icon":"number","statistic_number":"\u21e7\u21e7\u21e7","statistic_icon":false,"statistic_text":"Increase in drivers related to Opportunity Development"},{"number_or_icon":"number","statistic_number":"4.6","statistic_icon":false,"statistic_text":"Average course rating (0-5)"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"We surveyed our people to get their preferences for a potential learning platform and Udemy Business was overwhelmingly the most popular option. Our employees really guided us.","tab_quote_author_name":"Hanh Phi","tab_quote_author_title":"Acting Talent Development Director, One Mount","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/11\/HanhPhi_Headshot1_Purple_300x300.png.webp"},"challenge_tab_heading":"A need to stay on top of a fast-moving market","challenge_tab_text":" Operating at the cutting edge of Vietnam\u2019s technology market, One Mount\u2019s people must continuously expand their knowledge to deliver the best possible customer service. But with employees\u2019 diverse backgrounds, one-size-fit-all technical classroom training with a reliance on external vendors didn\u2019t work. And the pandemic only created additional challenges.\u00a0<\/span><\/p>\n As the demand for L&D grew in One Mount, the company needed to find a solution that could scale to meet its teams\u2019 needs for convenient and personalized learning experience.<\/span><\/p>\n \u201cWe surveyed our people to get their preferences for a potential learning platform and Udemy Business was overwhelmingly the most popular option,\u201d explains Hanh Phi – Acting Talent Development Director at One Mount. \u201cOur employees really guided us.\u201d<\/span><\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"Having Udemy Business as part of our LMS is very convenient. We can easily get detailed insights about our teams\u2019 learning behaviors and share courses. Being innovators in our industry is very demanding, but Udemy Business helps us continuously improve our capabilities, easily.","tab_quote_author_name":"Hanh Phi","tab_quote_author_title":"Acting Talent Development Director, One Mount","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/11\/HanhPhi_Headshot1_Yellow_300x300.png.webp"},"solution_tab_heading":"Bitesize content scaled to hundreds of people","solution_tab_text":" One Mount uses Udemy Business to deliver <\/span>on-demand learning resources<\/b> for the organization\u2019s employees with ease. Using Udemy Business, One Mount can <\/span>easily deliver bitesize, digestible content to its people across a diverse range of topics<\/b> \u2014 from PMP, Google Cloud and other technical certifications to soft business skills.\u00a0<\/span><\/p>\n \u201cFor me, it\u2019s really the quality of the content in Udemy Business. Unlike other learning content providers who rely solely on university practitioners, Udemy Business\u2019 courses are run by people with industry experience,\u201d explains Hanh. \u201cOur people also have very different gaps in their knowledge and skillsets, so Udemy Business\u2019 diverse content library is really beneficial.\u201d<\/span><\/p>\n Udemy Business also <\/span>seamlessly integrates<\/b> with One Mount\u2019s existing LMS, enabling the company to deliver a complete, easy-to-access learning ecosystem for its teams. In 2022, One Mount\u2019s Employee Opinion Survey showed that <\/span>all drivers related to Opportunities & Development increased<\/b>, in part thanks to the Talent Development team and HR Division\u2019s innovative approach to learning.\u00a0<\/span><\/p>\n A structured approach to L&D<\/b><\/p>\n The content on Udemy Business directly <\/span>supports the development paths of One Mount\u2019s people<\/b>, as it\u2019s tied to specific learning roadmap for each employee.<\/span><\/p>\n \u201cWe have competency frameworks for our employees that outline what\u2019s required of people in their roles and the skills they need to learn,\u201d explains Hanh. \u201cUsing Udemy Business, we can recommend courses specifically related to these frameworks and show people the content they need to study to progress in their roles.\u201d<\/span><\/p>\n One Mount makes these content recommendations by building customized Learning Paths \u2014 essentially, course playlists suited to employees\u2019 individual development plans or their wider team\u2019s operations.<\/span><\/p>\n \u201cMost of our employees using Udemy Business are in our technology division and take courses related to programming languages like Java, Golang and certifications like Google Cloud,\u201d says Hanh.\u201dBut other non-tech functions like Data, Product Development, Project Management, Operations and Marketing also have found value in the platform. We\u2019ve seen an uptake in courses about leadership skills and public speaking, and people also use it for exam prep like PMP, ISTQB.\u201d\u00a0<\/span><\/p>\n","include_results_tab":true,"results_tab_include_quote":true,"results_tab_quote_group":{"tab_quote_text":"Using Udemy Business, we can recommend courses specifically related to our competency frameworks and show people the content they need to study to progress in their roles.","tab_quote_author_name":"Huong Nguyen","tab_quote_author_title":"Senior Talent Development Specialist, One Mount","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/11\/HuongNguyen-_Headshot2_Purple_300x300.png.webp"},"results_tab_heading":"Changing the way people learn","results_tab_text":" Crucially, One Mount has completely <\/span>changed the way its people learn and progress in their careers<\/b> using Udemy Business.\u00a0<\/span><\/p>\n \u201cOur employees now have much better learning experiences. Every time they need to build new knowledge, they can learn anywhere, anytime, all at their own convenience,\u201d says Hanh. \u201cIt would cost us a lot to continuously bring in external trainers \u2014 Udemy Business is a much more efficient and scalable approach.\u201d<\/span><\/p>\n \u201cApart from technical skills, soft skills and leadership competencies play a key role in the success of One Mount,\u201d says Hanh. Udemy Business has even helped One Mount <\/span>change the way it does classroom training<\/b>. Now, employees can learn essential information ahead of in-person classes, freeing up more time for open discussions.<\/span><\/p>\n “We organize training sessions that focus on soft skills and leadership competencies. We often utilize Udemy\u2019s course “Speak like a Pro” to assist our employees in learning various aspects of presentation and communication skills before they participate in a classroom session on topics like Pitching or Training Skills for Internal Trainers,\u201d says Huong Nguyen, Senior Talent Development Specialist. This approach saves the trainers a significant amount of time and provides learners with essential background knowledge prior to joining the class. As a result, this enhances the productivity and efficiency of in-class discussions and activities.<\/span><\/p>\n","include_looking_forward_tab":true,"looking_forward_tab_include_quote":true,"looking_forward_tab_quote_group":{"tab_quote_text":"Innovation\u00a0is something that\u2019s really big for us, but our people have varying knowledge gaps. That\u2019s where Udemy Business is really valuable \u2014 people can learn in an active, personalized manner based on their needs.","tab_quote_author_name":"Huong Nguyen","tab_quote_author_title":"Senior Talent Development Specialist, One Mount","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/11\/HuongNguyen_Headshot_Yellow2_300x300.png.webp"},"looking_forward_tab_heading":"Pushing a learning culture across the entire organization","looking_forward_tab_text":" Moving forward, One Mount is focused on encouraging a learning culture across all its teams.\u00a0<\/span><\/p>\n \u201cUdemy has really helped us develop a learning culture where everybody is accountable for their learning and proactive in finding their right learning content,\u201d says Huong. <\/span><\/p>\n \u201cWe want our people to not only learn for themselves but actively share the knowledge they learn. Many employees at One Mount like to share what they have learned from Udemy and applied successfully with their peers, which helps to boost the learning and sharing culture,\u201d explains Huong.<\/span><\/p>\n The company also uses Udemy Business to support other organization-wide initiatives, such as One Mount\u2019s push towards Agile operations or One Mount\u2019s Internal Innovation Initiatives.<\/span><\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"Our employees now have much better learning experiences. Every time they need to build new knowledge, they can learn anywhere, anytime all at their own convenience. It would cost us a lot to continuously bring in external trainers \u2014 Udemy Business is a much more efficient and scalable approach.","main_page_quote_author_name":"Huong Nguyen","main_page_quote_author_title":"Senior Talent Development Specialist, One Mount","main_page_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/11\/HuongNguyen-_Headshot2_Purple_300x300.png.webp"},"more_success_stories_repeater":[{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/09\/23UBCM316_FTP-Software_Logo_300x140-1.png.webp","success_story_link":"https:\/\/business.udemy.com\/case-studies\/fpt-software"},{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/11\/unicef-US-Vert-300x160-1.png","success_story_link":"https:\/\/business.udemy.com\/case-studies\/unicef-usa-creates-a-culture-of-asynchronous-remote-learning-with-udemy-business\/"}],"hide_navigation":false},"yoast_head":"\n