{"id":78779,"date":"2023-10-28T08:07:36","date_gmt":"2023-10-28T08:07:36","guid":{"rendered":"https:\/\/business.udemy.com\/?post_type=customers&p=78779"},"modified":"2025-12-02T20:52:23","modified_gmt":"2025-12-02T20:52:23","slug":"unicef-usa-creates-a-culture-of-asynchronous-remote-learning-with-udemy-business","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/case-studies\/unicef-usa-creates-a-culture-of-asynchronous-remote-learning-with-udemy-business\/","title":{"rendered":"UNICEF USA Creates a Culture of Asynchronous, Remote Learning with Udemy Business"},"content":{"rendered":"\n

UNICEF USA Creates A Culture Of Asynchronous, Remote Learning With Udemy Business<\/strong><\/p>\n\n\n\n

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<\/p>\n","protected":false},"excerpt":{"rendered":"

UNICEF USA Creates A …<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-78779","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"hide_footer":false,"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["on_demand_learning","learning_culture"],"customer_logo":false,"customer_quote":true,"quote_image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/10\/Unicef_EleanorSon_Headshot1_300x300.png.webp","quote_text":"Udemy Business is instrumental in helping us to upskill our staff. With Udemy Learning Paths, we're able to gather content from across the platform into one place \u2014 as well as link our own internal tools to support staff around a specific skill.","quote_name":"Eleanor Son","quote_title":"Asst. Director of Professional Learning and Leadership Development, UNICEF USA","has_video":false,"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/10\/unicef-resource-thumbnail-596x348-1.png","customer_description":"UNICEF USA is a non-profit children\u2019s rights organization renowned for rallying the American public to support the world\u2019s most vulnerable children. Its mission is to pursue a more equitable world for every child \u2014 and it\u2019s pledged not to stop until every child is healthy, educated, protected, and respected in both the United States and around the world.
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\r\nIn 2017, UNICEF USA started formalizing its professional development offerings. It wanted to foster a learning and coaching culture throughout the organization, support people in adapting to new ways of working, and help them upskill in their roles.
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With around 320 hybrid and remote employees, UNICEF USA wanted to improve its learning and development (L&D) resources to create more opportunities for asynchronous and remote learning. The organization also wanted to meet the new development needs of its people as they adapt to remote working.<\/p>\n

Using Udemy Business, UNICEF USA offers on-demand learning resources to all its employees for a diverse range of business and personal skills. The company uses the platform to encourage a learning culture throughout the organization and help people upskill in their roles.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Non-Profit"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"New York, United States"},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"320+"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"9 Locations Across U.S."},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"\u21e7\u21e7\u21e7","statistic_icon":false,"statistic_text":"Expedite onboarding of new supervisors"},{"number_or_icon":"number","statistic_number":"100%","statistic_icon":false,"statistic_text":"Visibility into employees\u2019 learning priorities"},{"number_or_icon":"number","statistic_number":"4.59","statistic_icon":false,"statistic_text":"Average course rating (0-5)"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"Learning is such a personal journey, I think you have to give learners choice and trust that they know what they need. Providing the offerings so that when it comes time and they're ready that they are able to tap into it.","tab_quote_author_name":"Eleanor Son","tab_quote_author_title":"Assistant Director of Professional Learning and Leadership Development, UNICEF USA","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/10\/Unicef_EleanorSon_Headshot1_300x300.png.webp"},"challenge_tab_heading":"New ways of working demand a new approach to L&D","challenge_tab_text":"

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UNICEF USA has a workforce made up of around 320 hybrid and remote staff who occupy outward-facing roles in areas such as policy, advocacy and volunteering, as well as inward-facing roles like finance and human resources. With such a diverse employee base, the company has to meet a wide range of learning needs.<\/p>\n

Previously, UNICEF USA\u2019s learning and development (L&D) offerings were only delivered to employees who expressed interest, But Kristi Burnham \u2014 one of the company\u2019s most active learners and now the Vice President of Employee Engagement and Development \u2014 wanted to extend learning opportunities to everyone in the organization.<\/p>\n

As she explains: \u201cI gathered people from all across the organization, individual contributors, managers, [and] leaders, to ask what they wanted out of a learning program. We launched with some annual training, individual consultations, and some opt in online offerings. Later, we increased our capacity to develop our resources like an onboarding library and really customize our learning offerings.\u201d<\/p>\n

The push to rethink L&D also came from a shift in how the company worked during the pandemic. \u201cWe were very much an onsite organization up to that point. So being forced into a fully remote setting was a really abrupt change for us,\u201d explains Eleanor. \u201cThankfully, we already had Udemy Business in place by this point, so that provided our learners with continuity on the asynchronous learning front.\u201d<\/p>\n

UNICEF USA also wanted to drive a learning culture throughout its organization and offer its employees access to on-demand learning resources that could help them upskill in their roles.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"We have such a great appetite for learning at UNICEF USA. We want to make sure that our staff have the knowledge, resources, and support they need to be successful in their roles and beyond.","tab_quote_author_name":"Kristi Burnham","tab_quote_author_title":"Vice President of Employee Engagement and Development, UNICEF USA","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/10\/Unicef_Kristi-Burnham_Headshot_300x300.png.webp"},"solution_tab_heading":"A platform to upskill an entire workforce","solution_tab_text":"

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UNICEF USA chose Udemy Business due to the intuitiveness of the platform and its diversity of content and instructors. And crucially, because it gave the organization a chance to scale asynchronous learning across its employee base.<\/p>\n

\u201cWe developed an enhanced learning strategy to support the new ways of working for our now hybrid workforce,\u201d explains Eleanor Son, Assistant Director of Professional Learning and Leadership Development at UNICEF USA. \u201cThat strategy included three areas of focus: fostering a coaching and strengths-based culture; upskilling to support our staff to meet the demands of their roles and the ever-changing landscape we operate in; and really targeted manager support.\u201d<\/p>\n

The team\u2019s strategy has helped guide many of UNICEF USA\u2019s employees in their self-directed learning and encouraged people across all roles to contribute to the wider learning culture.<\/p>\n

Making Udemy Business a key part of performance reviews<\/strong><\/p>\n

As part of UNICEF USA\u2019s new L&D strategy, the organization has incorporated Udemy Business as a primary professional development offering.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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\u201cUdemy business is our primary online learning platform. And it has really been instrumental in helping us to upskill our staff,\u201d explains Eleanor. \u201cWe\u2019re particularly fond of the learning path feature, where we’re able to gather content from across the platform into one place as well as link our own internal tools to support staff around a specific skill.\u201d<\/p>\n

One of the company\u2019s most popular learning paths is for new supervisors, equipping them with all the information they need for their new roles and expediting onboarding.<\/p>\n

\u201cA very popular learning path we have is for our new supervisors as well as supervisors who are just joining the organization. We’ve linked both internal and external resources, and this helps us to ensure that all of our supervisors are receiving baseline knowledge and information when it comes to management,\u201d says Eleanor. \u201cMy team is currently focused on delivering live learning sessions tied to those competencies as well as our staff goals and coaching.\u201d<\/p>\n

UNICEF USA\u2019s L&D team also capitalizes on key moments throughout the year, such as the organization\u2019s performance review season, to highlight the resources available in Udemy Business.<\/p>\n

\u201cIn the midst of performance review season, my team was sure that we were pushing out that competency model again \u2014 reminding people that it’s there and referring people to their strengths,\u201d says Eleanor. \u201cWe also coordinated with our coaching platform to help staff prepare for these reviews. It’s really about identifying opportunities and connecting these dots for staff.\u201d<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","include_results_tab":true,"results_tab_include_quote":true,"results_tab_quote_group":{"tab_quote_text":"It\u2019s arguably the L&D world's greatest challenge: measuring the impact of learning and growth. We rely on metrics like demand. Udemy Business's insights and reporting mechanism is fantastic at capturing this data for us.","tab_quote_author_name":"Eleanor Son","tab_quote_author_title":"Assistant Director of Professional Learning and Leadership Development, UNICEF USA","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/10\/Unicef_EleanorSon_Headshot1_300x300.png.webp"},"results_tab_heading":"Learning at every step of the employee journey","results_tab_text":"

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Udemy Business is also starting to play a crucial role in onboarding for the company, with new hires getting access to the platform as soon as they arrive.<\/p>\n

\u201cWe have a ton of articles and guides that address our six elements of learning and our competencies,\u201d explains Kristi. \u201cAmong the most popular is our onboarding library, which is an internal resource that provides both hiring managers and new hires with what they need for a smooth and robust onboarding.\u201d<\/p>\n

UNICEF USA\u2019s learning team also encourages the use of resources like Udemy Business throughout the entire employee lifecycle.<\/p>\n

\u201cIf your organization is anything like ours, it’s fast-paced, and there are a lot of competing priorities,\u201d explains Eleanor. \u201cSo, we continue to put various offerings in front of staff using our internal communications tools like Slack and try to make participating as easy as just a click or two away.\u201d<\/p>\n

Creating and celebrating personal learning journeys<\/strong><\/p>\n

Part of driving uptake for Udemy Business is also done by encouraging the celebration of learning achievements as they happen.<\/p>\n

\u201cWe have a lot of eager and enthusiastic staff who want to learn and grow in their roles,\u201d says Kristi. \u201cThe way we approach it is we want to make learning as easy as possible for everyone at UNICEF USA. We try not to mandate anything that we don’t have to, but really just try to meet learners where they are. And then we celebrate achievements and victories.\u201d<\/p>\n

\u201cLearning is such a personal journey, and so I think you have to give learners choice and trust that they know what they need,\u201d adds Eleanor. \u201cProviding the offerings so that when it comes time and they’re ready that they are able to tap into it; I think that’s huge.\u201d Kristi\u2019s team has also been essential in helping to keep the social elements of learning alive since the company\u2019s switch to remote working. And some of their lockdown era initiatives are still going strong.<\/p>\n

\u201cIn addition to formal learning, we wanted to be sure informal, social learning was continuing to take place in this remote environment. So, with input from our staff, we set up employee interest groups around topics of interest like caregivers of children under five or frontline workers,\u201d explains Eleanor. \u201cStaff really took ownership from there, and some of these interest groups are still active. It just goes to show the power of social learning.\u201d<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","include_looking_forward_tab":true,"looking_forward_tab_include_quote":false,"looking_forward_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"looking_forward_tab_heading":"Insights that keep UNICEF USA\u2019s L&D evolving","looking_forward_tab_text":"

Moving forward, UNICEF USA is planning to use Udemy Business\u2019 reporting tools to continually improve the way it uses the platform.<\/p>\n

\u201cIt\u2019s arguably the L&D world’s greatest challenge: measuring the impact of learning and growth. We rely on metrics like demand,\u201d says Eleanor. \u201cUdemy Business’s insights and reporting mechanism is fantastic at capturing this data for us. We also include L&D indicators on our annual employee engagement surveys.\u201d<\/p>\n

UNICEF USA\u2019s L&D team is also continuing to further integrate the organization\u2019s competency framework into its performance reviews and develop more opportunities for synchronous and asynchronous learning.<\/p>\n

\u201cWe just have such a great appetite for learning at UNICEF USA,\u201d says Kristi. \u201cWe want to make sure that our staff have the knowledge, resources, and support they need to be successful in their roles and beyond.\u201d<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"Udemy Business has really been instrumental in helping us to upskill our staff. 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