Capital One<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-76650","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_description":"","key_results":false,"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["on_demand_learning","learning_insights","l_d_best_practices","learning_culture","technical_upskilling"],"video_cta_type":"","video_cta_action":"","archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/07\/capital-one-resource-thumbnail-596x348-1.png.webp","customer_quote":false,"has_video":false,"customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/07\/CapitalOne_Logo_186-1.png.webp","company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/07\/CapitalOne_Logo_186-1.png.webp","show_customer_spotlight":false,"main_heading":"Capital One Accelerates Transformational Learning through Udemy Business","case_study_details_paragraph":"
Capital One\u2019s global workforce of 50,000+ required a wide range of innovative, skill-building L&D resources to best retain talent and deliver on business strategies. <\/span>By partnering with Udemy Business and their collection of thousands of courses, Capital One associates have access to self-driven learning to <\/span>upskill in critical technologies and to broaden their career opportunities.<\/span><\/i>\u00a0<\/span><\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":" Financial Services"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"McLean, VA, United States"},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"50,000+"},"office_locations_details_group":{"include_office_locations_details":false,"office_locations_details":""},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"13 days ","statistic_icon":false,"statistic_text":"faster to passed exam, expediting team productivity"},{"number_or_icon":"number","statistic_number":"92.5% ","statistic_icon":false,"statistic_text":"of Learners rate UB content as \u201cvery helpful to success in their roles\u201d"},{"number_or_icon":"number","statistic_number":"12% ","statistic_icon":false,"statistic_text":"retention increase of in-demand tech roles"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"Our Udemy Business adoption has grown significantly since first launch \u2014 specifically, over 63K hours of course content consumed. And with our monthly \u2018Invest in Yourself\u2019 program, this rises to 600K learning minutes each Friday.\r\n\r\n","tab_quote_author_name":"Eric Lawson","tab_quote_author_title":"Senior Director of Technology Learning","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/07\/Eric_Lawson_C1_Headshot_623.png.webp"},"challenge_tab_heading":"An established L&D program looking for further customization","challenge_tab_text":" With a large workforce of over 50,000 spread across several countries, Capital One uses a mix of online and instructor-led Learning and Development (L&D) programming. Associates receive a wide range of innovative learning resources and experiences, helping Capital One attract, develop, and retain the best talent and deliver on its business strategies.<\/span><\/p>\n One of the ways Capital One has invested in L&D is through Tech College. Developed in 2017, Tech College serves as the company\u2019s internal tech-learning program and was designed as a way to keep engineers, product managers, and designers up-to-date on cutting-edge technology skills that could aid in the development of new products and applications.<\/span><\/p>\n Led by Capital One\u2019s Senior Director of Technology Learning, Eric Lawson, Tech College has expanded in size and scope since achieving the company\u2019s cloud-based transformation. As Lawson explains, \u201cWe use Tech College to help reskill and upskill our associates and ensure all new Capital One tech associates \u2014 both recent college graduates and experienced hires \u2014 are equipped with the right resources and training for success.\u201d<\/span><\/p>\n Self-paced learning for superior talent skilling<\/b><\/p>\n Programs such as Tech College are able to personalize associate learning by curating their course offerings while still empowering associates with the freedom and flexibility to customize their learning.<\/span><\/p>\n \u201cWe intentionally build time into associate\u2019s schedules so they can invest in their own growth and development,\u201d explains Lawson. \u201cWe also encourage and celebrate associates who give back to the learning community through class facilitation, peer coaching, and content contributions.\u201d<\/span><\/p>\n Little wonder why Capital One won two Brandon Hall Group awards in 2022: Gold for <\/span>Best Advance in Learning Strategy <\/span><\/i>and Bronze for <\/span>Best Program for Upskilling Employees<\/span><\/i>.<\/span><\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"Udemy Business has been a tremendous resource for our associates targeting learning opportunities to assist in their career development. Whether it\u2019s enhancing a human-centric skill or learning a new power skill, our associates use Udemy Business\u2019 resources to grow and develop their careers at Capital One.","tab_quote_author_name":" Eric Lawson","tab_quote_author_title":"Senior Director of Technology Learning","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/07\/Eric_Lawson_C1_Headshot_623.png.webp"},"solution_tab_heading":"One vendor, thousands of courses, countless opportunities","solution_tab_text":" To help Capital One achieve its strategic goals, the company initially rolled out Udemy Business to its technology organization, supported by a comprehensive communications plan to create awareness and excitement around the launch.<\/span><\/p>\n Platform adoption and associate feedback was so positive that Capital One ultimately decided to make Udemy Business available across its entire business. Lawson explains: \u201cThe breadth of course options, AI-driven recommendations, and community course ratings were all very popular with associates and provided both guidance and reassurance that they were enrolling in highly rated, in-demand courses.\u201d<\/span><\/p>\n Since debuting, Capital One associates have consumed over 300,000 hours of Udemy Business content. 92.5% of surveyed associates reported that they\u2019ve found Udemy Business helpful, and the average course rating has been 4.6 out of 5 stars.<\/span><\/p>\n Skills insights at the touch of a button<\/b><\/p>\n Capital One leverages user data to influence how it continuously enhances learning experiences for associates \u2014 tapping into key metrics across course content and user trends.<\/span><\/p>\n \u201cUdemy Business\u2019 Skills Insights Dashboard is really useful for letting us know which topics and skills our associates are investing their time in,\u201d says Lawson. \u201cThe platform also allows us to measure where associates organically spend their time. We can identify which topics and skills learners are searching for, providing us with valuable insights. We get to learn what’s on our associates’ minds, which informs new strategies,\u201d adds Lawson.<\/span><\/p>\n","include_results_tab":true,"results_tab_include_quote":true,"results_tab_quote_group":{"tab_quote_text":"Udemy Business\u2019 Skills Insights Dashboard is really useful for letting us know which topics and skills our associates are investing their time in.","tab_quote_author_name":"Eric Lawson","tab_quote_author_title":"Senior Director of Technology Learning","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/07\/Eric_Lawson_C1_Headshot_623.png.webp"},"results_tab_heading":"Enhanced skills and productivity \u2014 with positive ROI to boot","results_tab_text":" By taking advantage of Udemy Business\u2019 wide-ranging courses, Capital One\u2019s tech team now has <\/span>gained significant experience in machine learning, APIs, and cloud products<\/b>.<\/span><\/p>\n \u201cThanks to our tech team\u2019s skill set boost, we can take greater advantage of the agility, scalability, and elasticity of the cloud to accelerate data center migration, helping Capital One build the bank of the future,\u201d says Lawson. \u201cAnd in productivity terms, the icing on the cake is that greater efficiency puts more time in our associates\u2019 schedules to focus on priority projects. Our technology teams can focus on what they do best: building great software and delivering innovation to our customers.\u201d<\/span><\/p>\n But the impacts are felt beyond tech. \u201cUdemy Business has been a tremendous resource for our associates targeting learning opportunities to assist in their career development,\u201d says Lawson. \u201cWhether it\u2019s enhancing a human-centric skill or learning a new job skill, our associates use Udemy Business\u2019 resources to help grow and develop their careers at Capital One.\u201d<\/span><\/p>\n","include_looking_forward_tab":true,"looking_forward_tab_include_quote":true,"looking_forward_tab_quote_group":{"tab_quote_text":"The platform also allows us to measure where associates organically spend their time. We can identify which topics and skills learners are searching for, providing us with valuable insights. We get to learn what's on our associates' minds, which informs new strategies.","tab_quote_author_name":"Eric Lawson","tab_quote_author_title":" Senior Director of Technology Learning","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/07\/Eric_Lawson_C1_Headshot_623.png.webp"},"looking_forward_tab_heading":"A continuously developing L&D culture fit for the future","looking_forward_tab_text":" As we\u2019ve all come to learn, the only constant is change. As Lawson explains, \u201cAt Capital One, we believe if you want to attract talent, you have to give them an environment in which they can really be productive, be inspired, be motivated, and can continue to develop their skills. Emerging technologies will continue to shape the way we live, and Capital One will be ready to provide the necessary learning experiences to allow our associates to keep pace with whatever\u2019s next.\u201d<\/span><\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"At Capital One, we believe if you want to attract talent, you have to give them an environment in which they can really be productive, be inspired, be motivated, and can continue to develop their skills. Emerging technologies will continue to shape the way we live, and Capital One will be ready to provide the necessary learning experiences to allow our associates to keep pace with whatever\u2019s next.","main_page_quote_author_name":" Eric Lawson","main_page_quote_author_title":"Senior Director of Technology Learning","main_page_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/07\/Eric_Lawson_C1_Headshot_623.png.webp"},"more_success_stories_repeater":[{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/09\/XP_Logo_300px_Wide.png.webp","success_story_link":"\/case-studies\/xp-inc\/"},{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/05\/NRT-Technology-Colour-2.png.webp","success_story_link":"\/case-studies\/nrt-technology\/"}],"hide_footer":false,"hide_navigation":false},"yoast_head":"\n