Through its low- and no-code development software, FintechOS offers its customers a fast and simple way to build and deploy innovative financial products \u2014 helping create competitive differentiation and deeper client relationships. <\/p>\n\n\n\n
To deliver software with this scale and convenience, FintechOS relies heavily on its workforce of skilled professionals. But with no formal Learning and Development (L&D) strategy, the company found it difficult to develop its employees\u2019 careers and respond to customer demands<\/strong> for new products and services. <\/p>\n\n\n\n With Udemy Business, the company has found a strategic L&D partner and platform that offers wide-ranging content coupled with more nuanced Learning Paths, giving its people greater control over their careers and helping FintechOS better plan for the future. <\/p>\n\n\n\n FintechOS\u2019s \u201cdrag and drop\u201d front-end financial services software for banks and insurers is designed to reduce the need to employ skilled developers, allowing its customers to create innovative products and services cost-effectively and at speed. <\/p>\n\n\n\n The software\u2019s front-end simplicity lies in its back-end sophistication, requiring a large team of skilled developers to be on top of their game in terms of programming languages and techniques.<\/p>\n\n\n\n But as Jonathan Smith, Head of Performance, Enablement and Culture at FintechOS, explains, Learning and Development (L&D) was lacking: \u201cAs a fast-growing company moving from startup to scale up, little attention had been given to L&D, with expensive and time-consuming ad-hoc training courses being the only avenue for skills development<\/strong>. Nobody was really talking about career progression at that point.\u201d<\/p>\n\n\n\n It was also around this time that FintechOS\u2019s customers were increasingly asking for new software features that the company lacked the in-house skills to deliver. Moreover, many employees were requesting greater, more convenient opportunities to upskill. <\/p>\n\n\n\n At this point, the company identified an opportunity to improve customer and employee satisfaction while reducing costs. \u201cI believe that L&D has to help people perform better,\u201d says Jonathan. \u201cBut as a company, you also need to identify the performance gaps and have the insights to move people into roles where they\u2019ll be most effective. Coupled with the fact we\u2019ve been a hybrid company from day one, we decided to choose an online L&D solution<\/strong>.\u201d <\/p>\n\n\n\n With an immediate need for greater programming language upskilling opportunities, FintechOS\u2019s L&D team trialed several solutions with employees from across the business. \u201cWe initially looked at three solutions \u2014 Udemy Business, LinkedIn Learning, and Pluralsight,\u201d says Jonathan. \u201cWe then conducted an employee poll. Udemy Business was by far the most popular due to its breadth of courses, including soft skills, such as management techniques<\/strong>.\u201d<\/p>\n\n\n\n The Udemy Business platform now gives FintechOS\u2019s technical developers access to a wide range of certification training sessions, which help the company offer additional capabilities. <\/p>\n","protected":false},"excerpt":{"rendered":" FintechOS<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-17435","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_description":"FintechOS is the global leader in high-productivity fintech infrastructure. It helps companies across any domain rapidly launch and manage the next generation of products and services across lending, savings, insurance, investment, and embedded finance. Through its low- and no-code development software, FintechOS offers its customers a fast and simple way to build and deploy innovative financial products \u2014 helping create competitive differentiation and deeper client relationships.<\/p>\n To deliver software with this scale and convenience, FintechOS relies heavily on its workforce of skilled professionals. But with no formal Learning and Development (L&D) strategy, the company found it difficult to develop its employees\u2019 careers and respond to customer demands for new products and services.<\/p>\n With Udemy Business, the company has found a strategic L&D partner and platform that offers wide-ranging content coupled with more nuanced learning paths, giving its people greater control over their careers and helping FintechOS better plan for the future.<\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Technology"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"Bucharest, Romania "},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"340"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"4 countries"},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"$$$","statistic_icon":false,"statistic_text":"Significant cost reduction by eliminating expensive and timeconsuming ad-hoc training courses"},{"number_or_icon":"number","statistic_number":"94.1%","statistic_icon":false,"statistic_text":"Of learners find Udemy useful"},{"number_or_icon":"number","statistic_number":"4.63","statistic_icon":false,"statistic_text":"Average course satisfaction rating (0-5)"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"As a fast-growing company moving from startup to scale up, little attention had been given to L&D, with expensive and time-consuming ad-hoc training courses being the only avenue for skills development. ","tab_quote_author_name":"Jonathan Smith","tab_quote_author_title":"Head of Performance, Enablement, and Culture","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/02\/23UBDG023A-Headshot-300x300-2.png.webp"},"challenge_tab_heading":"Upskilling a hybrid global workforce to benefit careers and customers ","challenge_tab_text":" FintechOS\u2019s \u201cdrag and drop\u201d front-end financial services software for banks and insurers is designed to reduce the need to employ skilled developers, allowing its customers to create innovative products and services cost-effectively and at speed.<\/p>\n The software\u2019s front-end simplicity lies in its back-end sophistication, requiring a large team of skilled developers to be on top of their game in terms of programming languages and techniques.<\/p>\n But as Jonathan Smith, Head of Performance, Enablement and Culture at FintechOS, explains, L&D was lacking: \u201cAs a fast-growing company moving from startup to scale up, little attention had been given to L&D, with expensive and time-consuming ad-hoc training courses being the only avenue for skills development. Nobody was really talking about career progression at that point.\u201d<\/p>\n It was also around this time that FintechOS\u2019s customers were increasingly asking for new software features that the company lacked the in-house skills to deliver. Moreover, many employees were requesting greater, more convenient opportunities to upskill.<\/p>\n At this point, the company identified an opportunity to improve customer and employee satisfaction while reducing costs. \u201cI believe that L&D has to help people perform better,\u201d says Jonathan. \u201cBut as a company, you also need to identify the performance gaps and have the insights to move people into roles where they\u2019ll be most effective. Coupled with the fact we\u2019ve been a hybrid company from day one, we decided to choose an online L&D solution.\u201d<\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"With Udemy Business, our people can learn whenever and wherever they want, at their own pace, and in a standardized way across the company.","tab_quote_author_name":"Jonathan Smith","tab_quote_author_title":"Head of Performance, Enablement, and Culture","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/02\/23UBDG023A-Headshot-300x300-2.png.webp"},"solution_tab_heading":"Standardized training through anytime, anywhere training courses ","solution_tab_text":" With an immediate need for greater programming language upskilling opportunities, FintechOS\u2019s L&D team trialed several solutions with employees from across the business. \u201cWe initially looked at three solutions \u2014 Udemy Business, LinkedIn Learning, and Pluralsight,\u201d says Jonathan. \u201cWe then conducted an employee poll. Udemy Business was by far the most popular due to its breadth of courses, including soft skills, such as management techniques.\u201d<\/p>\n The Udemy Business platform now gives FintechOS\u2019s technical developers access to a wide range of certification training sessions, which help the company offer additional capabilities.<\/p>\n For example, while many of its developers were already competent in Azure, some lacked the necessary formal certifications. By having easier, anytime access to certification courses, FintechOS\u2019s developers can prepare for certifications on their terms, ensuring they\u2019re best placed to pass the relevant exams.<\/p>\n And it\u2019s not just technical skills that the company\u2019s employees now benefit from. The countless number of soft skills courses now available to employees allows them to develop their business skills, benefiting their careers and supporting FintechOS\u2019s growth.<\/p>\n \u201cWe had to manage rapid growth as the company outgrew its startup roots, which meant putting a greater emphasis on management,\u201d explains Jonathan. \u201cBut as people were promoted based on company expertise, some lacked the necessary people management skills. With Udemy Business, everyone can upskill in key competencies \u2014 even anonymously if desired.\u201d<\/p>\n Data-driven learning paths for more nuanced learning<\/strong><\/p>\n With access to the Udemy Business metrics dashboard, Jonathan now has access to a host of usage and performance data that allows his team to monitor how the platform is used across the company. In addition, he can create bespoke reports for senior leadership in a matter of seconds, helping decision-makers track return on investment.<\/p>\n Insights into user engagement also enable Jonathan to hand out monthly rewards to the highest-performing employees, supplemented by a company-wide newsletter that helps promote self-driven L&D.<\/p>\n But it\u2019s the platform\u2019s learning path capability where FintechOS extracts the most value from its data. \u201cOur technical team leaders have created several learning paths for a wide range of competencies to help keep everyone up-to-date with the latest domain knowledge,\u201d says Jonathan. \u201clearning paths in Udemy Business allow us to meet customer demands and give employees greater clarity over what\u2019s expected from them in their roles.\u201d<\/p>\n L&D standardization for hybrid workers worldwide<\/strong><\/p>\n As a global company that\u2019s operated a hybrid working model since its inception, FintechOS needs any solution it chooses to be easily accessible and offer the same content regardless of a user\u2019s location.<\/p>\n Using Udemy Business, all employees now have access to every course anytime, anywhere. This is particularly useful for the company\u2019s teams who span multiple time zones, from New York to Singapore. Jonathan explains: \u201cWithout online learning, time zones can prove a significant challenge. For example, we would have to arrange trainers in each territory, creating inconsistencies across the company and affecting fairness.\u201d<\/p>\n \u201cWith Udemy Business, our people can learn whenever and wherever they want, at their own pace, and in a standardized way across the company,\u201d adds Jonathan. \u201cAs a result, the platform has also eliminated costly and time-consuming classroom-based courses.\u201d<\/p>\n L&D innovation that\u2019s integral to company culture<\/strong><\/p>\n Having forged its five cultural pillars during the time FintechOS embedded Udemy Business into its L&D strategy has helped Jonathan and his team create a truly bespoke and flexible learning culture. \u201cUdemy Business is embedded in our company to the point where it\u2019s no longer nice to have \u2014 it\u2019s an employee expectation,\u201d says Jonathan. \u201cWhat\u2019s more, all our senior leaders are completely bought in. We couldn\u2019t take the platform away even if we tried.\u201d<\/p>\n FintechOS has also realized substantial operational benefits that have allowed it to respond to customer demands through upskilling, and that appeal to the next-generation workforce demands for self-driven, on-demand learning.<\/p>\n \u201cWe find learning paths are the most valuable part of the platform because they help us create the right roles for the right purposes,\u201d says Jonathan. \u201cThe highly flexible nature of Udemy Business also means we can offer future-focused L&D, helping us appeal to today\u2019s workforce.<\/p>\n","include_results_tab":false,"results_tab_include_quote":false,"results_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"results_tab_heading":"","results_tab_text":"","include_looking_forward_tab":true,"looking_forward_tab_include_quote":false,"looking_forward_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"looking_forward_tab_heading":"Driving leadership development using online L&D ","looking_forward_tab_text":" As FintechOS looks forward to continued rapid growth, it\u2019s prioritizing leadership development through a two-part approach blending company operational and culture-specific courses with key content in Udemy Business.<\/p>\n And as Jonathan explains, his mission for the foreseeable future is to curate a focused learning program using Udemy Business: \u201cI want to curate the right courses on Udemy Business to supplement our FintechOS training. I predict there will be a lot of appetite for this focused learning \u2014 and I\u2019m safe in the knowledge the platform will help us achieve it.\u201d<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"Udemy Business is embedded in our company to the point where it\u2019s no longer nice to have \u2014 it\u2019s an employee expectation.","main_page_quote_author_name":"Jonathan Smith","main_page_quote_author_title":"Head of Performance, Enablement, and Culture","main_page_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/02\/23UBDG023A-Headshot-300x300-2.png.webp"},"more_success_stories_repeater":[{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2019\/05\/logo-eventbrite.jpg.webp","success_story_link":"\/case-studies\/eventbrite\/"}],"hide_footer":false,"hide_navigation":false},"yoast_head":"\nChallenge<\/strong>: Upskilling a hybrid global workforce to benefit careers and customers <\/strong><\/h3>\n\n\n\n
Solution<\/strong>: Standardized training through anytime, anywhere training courses <\/strong><\/h3>\n\n\n\n
\r\n
\r\nThe FintechOS portfolio ranges from globally strategic companies like Groupe Soci\u00e9t\u00e9 G\u00e9n\u00e9rale, Vienna Insurance Group or Raiffeisen Bank to game -changing players, such as Oney, eMag, and Howden. They have offices in London, New York, Amsterdam and Bucharest.","case_study_pdf":"https:\/\/info.udemy.com\/rs\/273-CKQ-053\/images\/UB_Case_Study_FintechOS 02072023.pdf","key_results":false,"choose_resource_hubs":["default"],"resource_topics":["integrated_learning","on_demand_learning","l_d_best_practices","technical_upskilling"],"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/02\/fintechos-resource-thumbnail-596x348-1.png.webp","customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/02\/FintechOS_Logo-1.jpeg.webp","customer_quote":true,"has_video":false,"publish_to_selected_resource_hubs":["yes"],"quote_image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/02\/23UBDG023A-Headshot-300x300-1.png.webp","quote_text":"With Udemy Business, our people can learn whenever and wherever they want, at their own pace, and in a standardized way across the company. As a result, the platform has also eliminated costly and time-consuming classroom-based courses.\r\n","quote_name":"Jonathan Smith ","quote_title":"Head of Performance, Enablement and Culture","company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/04\/fintech.png.webp","show_customer_spotlight":false,"main_heading":"FintechOS Gains Complete L&D Standardization Across its Global Teams","case_study_details_paragraph":"