msg global solutions provides SAP-based systems integration, software development, and application managed services to countless businesses across diverse industries. And with a global network of highly skilled software engineers and consultants, the company prides itself on delivering future-focused solutions using the latest technology. <\/p>\n\n\n\n
But outdated processes \u2014 and cost-inefficient in-person training \u2014 meant the company struggled to offer a consistent Learning and Development (L&D) experience to its people. msg looked to Udemy Business for an online learning solution, helping its 1,300+ employees access the latest technical and soft skills, nurturing a learning culture.<\/p>\n\n\n\n
Part of the wider msg group, msg global solutions is the group\u2019s international arm specializing in SAP-focused system integration and IT consultancy and software development. As a SAP technology and software development expert, the company also co-develops projects with SAP, leveraging its globally distributed network of engineers and consultants. <\/p>\n\n\n\n
With such a highly skilled workforce, msg global takes Learning and Development (L&D) seriously. In fact, the company has its own \u201cCenter of Competence Knowledge and Education\u201d, which acts as a service provider to the wider company, offering internal SME-created training content based on department-level demand. <\/p>\n\n\n\n
Leading the unit is Harald Kienegger, Global Head of Knowledge and Education at msg global solutions. As a learning promoter, his role is to matchmake the right learning solutions to employees\u2019 needs. But as he explains, aging company processes were restricting L&D growth: \u201cAs a fast-growing company, we suddenly found our old L&D practices \u2014 such as training materials on SharePoint \u2014 were no longer appropriate. And while the company had a lot of technical skills knowledge, we had a lot of soft skills gaps.\u201d <\/p>\n\n\n\n
Moreover, msg global relied on on-site, instructor-led training that consumed significant time, money and resources due to the distances people had to travel and the time they had to take out of their day-to-day roles as a result. What\u2019s more, by moving to a blended learning approach using a combination of instructor-led training and Udemy Business, msg global was able to reduce the time to train and onboard employees by 20%. <\/p>\n\n\n\n
As COVID-19 remote working further dispersed msg global’s workforce, combined with a training needs analysis that highlighted gaps in the company\u2019s training resources, it was clear to Harald that a comprehensive online training platform was the only solution. <\/p>\n\n\n\n
While part of the company already used LinkedIn Learning for ad hoc training courses, Harald and his team decided to evaluate 15 different online learning providers \u2014 including Coursera and Pluralsight \u2014 eventually choosing Udemy Business. \u201cUdemy Business is outstanding because it matches our requirements, and crucially unlike other vendors, covers SAP courses,\u201d says Harald. \u201cUdemy Business also works as a marketplace, meaning the latest versions of every technical certification course are available, helping us stay ahead of our customers\u2019 needs.\u201d <\/p>\n","protected":false},"excerpt":{"rendered":"
msg global solutions<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-17251","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_description":"msg global solutions is a systems integrator, software development partner and managed services provider focused on SAP solutions for accounting, finance, regulatory reporting, performance management, customer experience, and IoT. Operating from offices across the world and growing, their expert teams help clients achieve operational efficiency and improve decision-making capabilities. While the heart of their expertise is in the financial services sector, their solutions are utilized in a wide range of industries.","case_study_pdf":"https:\/\/info.udemy.com\/rs\/273-CKQ-053\/images\/UB_Case_Study_msg global Case Study %26 assets 01-03-2023.pdf","key_results":false,"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["learning_insights","l_d_best_practices","technical_upskilling"],"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/01\/msg-global-resource-thumbnail-596x348-1.png.webp","customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/01\/22UBCM310-Customer-Logo-300x140-1.png.webp","customer_quote":true,"quote_image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/01\/22UBCM310-Headshot-300x300-1.png.webp","quote_text":"It wasn\u2019t just about training, it was also about employee retention and satisfaction and brand integrity.","quote_name":"Harald Kienegger ","quote_title":"Global Head of Knowledge and Education ","has_video":false,"company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/01\/22UBCM310-Customer-Logo-300x140-2.png.webp","show_customer_spotlight":false,"main_heading":"msg global solutions Sets the Standard for Group-Wide L&D and Accelerates Learning Outcomes","case_study_details_paragraph":"
msg global solutions provides SAP-based systems integration, software development, and application managed services to countless businesses across diverse industries. And with a global network of highly skilled software engineers and consultants, the company prides itself on delivering future-focused solutions using the latest technology.<\/p>\n
But outdated processes \u2014 and cost-inefficient in-person training \u2014 meant the company struggled to offer a consistent Learning and Development (L&D) experience to its people. msg looked to Udemy Business for an online learning solution, helping its 1,300+ employees access the latest technical and soft skills, nurturing a learning culture.<\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Technology "},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"Regensdorf, Switzerland "},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"1,300+"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"23 countries"},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"20%","statistic_icon":false,"statistic_text":"Reduction in time to train and onboard employees "},{"number_or_icon":"number","statistic_number":"22K","statistic_icon":false,"statistic_text":"Upskilling hours "},{"number_or_icon":"number","statistic_number":"4.55","statistic_icon":false,"statistic_text":"Average course satisfaction rating"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"Our people recognize\r\nUdemy Business as\r\nan investment in\r\nthem; they call it a\r\n\u2018game changer\u2019. Our\r\nblended learning\r\napproach has helped\r\nus streamline\r\nour onboarding\r\nefficiency.","tab_quote_author_name":"Harald Kienegger","tab_quote_author_title":"Global Head of Knowledge and Education ","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/01\/22UBCM310-Headshot-300x300-2.png.webp"},"challenge_tab_heading":"A growing, dedicated team with a thirst for knowledge ","challenge_tab_text":"
Part of the wider msg group, msg global solutions is the group\u2019s international arm specializing in SAP-focused system integration and IT consultancy and software development. As a SAP technology and software development expert, the company also co-develops projects with SAP, leveraging its globally distributed network of engineers and consultants.<\/p>\n
With such a highly skilled workforce, msg global takes Learning and Development (L&D) seriously. In fact, the company has its own \u201cCenter of Competence Knowledge and Education\u201d, which acts as a service provider to the wider company, offering internal SMEcreated training content based on department-level demand.<\/p>\n
Leading the unit is Harald Kienegger, Global Head of Knowledge and Education at msg global solutions. As a learning promoter, his role is to matchmake the right learning solutions to employees\u2019 needs. But as he explains, aging company processes were restricting L&D growth: \u201cAs a fast-growing company, we suddenly found our old L&D practices \u2014 such as training materials on SharePoint \u2014 were no longer appropriate. And while the company had a lot of technical skills knowledge, we had a lot of soft skills gaps.\u201d<\/p>\n
Moreover, msg global relied on on-site, instructor-led training that consumed significant time, money and resources due to the distances people had to travel and the time they had to take out of their day-to-day roles as a result. What\u2019s more, by moving to a blended learning approach using a combination of instructor-led training and Udemy Business, msg global was able to reduce the time to train and onboard employees by 20%.<\/p>\n
As COVID-19 remote working further dispersed msg global\u2019s workforce, combined with a training needs analysis that highlighted gaps in the company\u2019s training resources, it was clear to Harald that a comprehensive online training platform was the only solution.<\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"The learning portfolio\r\nof Udemy Business\r\nhelps us to address our\r\ncustomer\u2019s business needs\r\nmore effectively and\r\ndemonstrates msg global\u2019s\r\ncommitment to learning.","tab_quote_author_name":"Peter Umscheid","tab_quote_author_title":"CEO of msg global solutions","tab_quote_author_photo":false},"solution_tab_heading":"L&D customized to employee needs \u2014 across every department ","solution_tab_text":"
While part of the company already used LinkedIn Learning for ad hoc training courses, Harald and his team decided to evaluate 15 different online learning providers \u2014 including Coursera and Pluralsight \u2014 eventually choosing Udemy Business. \u201cUdemy Business is outstanding because it matches our requirements, and crucially unlike other vendors, covers SAP courses,\u201d says Harald. \u201cUdemy Business also works as a marketplace, meaning the latest versions of every technical certification course are available, helping us stay ahead of our customers\u2019 needs.\u201d<\/p>\n
Key to msg global\u2019 s vendor evaluation, and the ultimate success of its strategy, was involving its employees at each stage of the decision process and using representatives from each department to trial the platform. \u201cIt wasn\u2019t just about training, it was also about employee retention and satisfaction and brand integrity,\u201d explains Harald. \u201cUdemy created a company communication plan that contained useful promotional material and even provided onboarding experts for our employees.<\/p>\n
\u201cLife-long learning is a crucial success factor for msg global solutions. We decided to provide Udemy Business for all our colleagues to allow everyone to grow professionally and personally. In our business context, knowledge is essential for our company\u2019s success. The learning portfolio of Udemy Business helps us to address our customer\u2019s business needs more effectively and demonstrates msg global\u2019s commitment to learning,\u201d says Peter Umscheid, CEO of msg global solutions<\/p>\n
Up-to-date data to help anticipate changing operational demands<\/strong><\/p>\n With so many different operational demands on the company at any time, msg global needs complete oversight over what its people are learning and want to learn in the future, so it can match its learning programs to client needs. Harald and his team now have access to unique insights into skills gaps and even popular trends across different geographies.<\/p>\n For example, Udemy\u2019s dashboard shows the most popular topics studied, helping msg global\u2019 s L&D team understand critical cultural and demographic differences and making its onboarding and general training more localized and relevant. This information also allows Harald to identify any previously undiscovered regional training needs, ensuring employees benefit from a more nuanced L&D program.<\/p>\n Countless benefits beyond the obvious<\/strong><\/p>\n While there are clear cost benefits for msg global through adding on-demand training, Harald explains the most critical benefits are more strategic: \u201cOur people recognize Udemy Business as an investment in them; they call it a \u2018game changer\u2019. Our blended learning approach has helped us streamline our onboarding efficiency.\u201d<\/p>\n \u201cWe can now upskill our people faster than we could have done on our own, which helps us react to market demand quicker and gain a competitive advantage. We also believe that investing in people\u2019s education positively impacts retention,\u201d adds Harald.<\/p>\n","include_results_tab":false,"results_tab_include_quote":false,"results_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"results_tab_heading":"","results_tab_text":"","include_looking_forward_tab":true,"looking_forward_tab_include_quote":false,"looking_forward_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"looking_forward_tab_heading":"Boosting L&D performance across the group ","looking_forward_tab_text":" Having seen msg global solutions achieve such positive results with its L&D program, various arms of the wider msg Group are now investigating how they can apply Harald\u2019s achievements to their own global teams.<\/p>\n Harald has even created an msg L&D exchange network to transfer his knowledge and best practices to other similarly minded learning professionals. \u201cAfter hearing of our success, the demand for us to showcase our work with Udemy Business across msg global is huge,\u201d says Harald. \u201cIt\u2019s proved to us we did the right thing, and it shows the success of our learning culture. I see part of my responsibility is to now transfer best practices across the business as an L&D ambassador.\u201d<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"It wasn\u2019t just about training, it was also about employee retention and satisfaction and brand integrity.","main_page_quote_author_name":"Harald Kienegger","main_page_quote_author_title":"Global Head of Knowledge and Education ","main_page_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/01\/22UBCM310-Headshot-300x300-2.png.webp"},"more_success_stories_repeater":[{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/05\/kushiki-color-logo-550px.png.webp","success_story_link":"\/case-studies\/kushki\/"}],"hide_footer":false,"hide_navigation":false},"yoast_head":"\n