A leading automotive company in the region, Toyota Tsusho South Pacific Holdings (TTSPH) provides wide-ranging services across eight countries. With COVID-19 related travel restrictions on in-person training delivered at their two regional training centres, TTSPH realised the need to seek an online learning solution.<\/strong> Through Udemy Business, the company has given staff access to thousands of L&D courses and empowered them to drive their own learning.<\/p>\n\n\n\n TTSPH covers eight countries across the South Pacific region. They are authorised distributors of Toyota, Hino, Yamaha, Massey Ferguson and other quality products, as well as used vehicles, car rentals and petrol stations, enhancing the business model of TTSPH across the South Pacific.<\/p>\n\n\n\n As a large group operating across culturally and geographically diverse countries, TTSPH\u2019s employee L&D program is broad and relied upon by over a thousand people. However, with primarily face-to-face classroom-based, instructor-led training, the company struggled to offer flexible alternatives to provide continuous learning despite travel restrictions. <\/p>\n\n\n\n In fact, a bi-annual employee survey of L&D requirements highlighted a significant<\/strong> need for ongoing staff development for employees<\/strong>, not just frontline and technical staff, without needing to attend the company\u2019s regional training centers. In addition, TTSPH identified that its existing training program could only be accessed on request, providing slow, expensive and ad hoc training rather than a continuous on demand program. <\/p>\n\n\n\n TTSPH wanted to offer wide-ranging professional and personal L&D in a way that supported its response to COVID-19 remote working and without stretching training budgets<\/strong>. The company needed an online learning solution that could offer a broad range of content and support its dispersed employees\u2019 nuanced objectives. <\/p>\n\n\n\n It was important for TTSPH to find a solution that could promote continuous learning, especially in progressive fields such as technology, office productivity, and customer behaviour<\/strong>. In other words, constantly changing areas that demand highly trained staff. <\/p>\n\n\n\n Once TTSPH selected Udemy Business as its online learning platform, they got to work straight away, assigning courses to support remote and hybrid working during COVID-19. \u201cAs a company, we run the risk of stagnating or continuing with outdated knowledge and practices if we do not provide staff with a source of updated training on demand,\u201d says Michelle Morell, Learning & Development Operations Manager at TTSPH. <\/p>\n","protected":false},"excerpt":{"rendered":" Toyota Tsusho South Pacific Holdings<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-17054","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_description":"TTSPH covers eight countries across the South Pacific region. They are authorised distributors of Toyota, Hino, Yamaha, Massey Ferguson and other quality products, as well as used vehicles, car rentals and petrol stations, enhancing the business model of TTSPH across the South Pacific.","case_study_pdf":"https:\/\/info.udemy.com\/rs\/273-CKQ-053\/images\/UB_Case_Study_Toyota Tsusho South Pacific_20221128.pdf","key_results":false,"choose_resource_hubs":["default","smb"],"resource_topics":["integrated_learning","on_demand_learning","learning_culture","technical_upskilling"],"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/11\/toyota-tsusho-resource-thumbnail-596x348-1.png","customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/11\/22UBCM290-Customer-Logo-300x140-1.png.webp","customer_quote":true,"has_video":false,"quote_image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/07\/bw-illustration-business-skills.png.webp","quote_text":"As a company, we run the risk of stagnating or continuing with outdated knowledge and practices if we do not provide staff with a source of updated training on demand.","quote_name":"Michelle Morell","quote_title":"Learning & Development Operations Manager at TTSPH","publish_to_selected_resource_hubs":["yes"],"company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/11\/22UBCM290-Customer-Logo-300x140-2.png.webp","show_customer_spotlight":false,"main_heading":"Toyota Tsusho South Pacific Holdings Enhances its L&D Program to Improve Employee Outcomes","case_study_details_paragraph":" A leading automotive company in the region, Toyota Tsusho South Pacific Holdings (TTSPH) provides wide-ranging services across eight countries. With COVID-19 related travel restrictions on inperson training delivered at their two regional training centres, TTSPH realised the need to seek an online learning solution. Through Udemy Business, the company has given staff access to thousands of L&D courses and empowered them to drive their own learning.<\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Automotive"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"Brisbane, Australia"},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"1,300+"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"8 countries"},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"50%+","statistic_icon":false,"statistic_text":"Cost reduction per employee, moving to single online platform"},{"number_or_icon":"number","statistic_number":"3X","statistic_icon":false,"statistic_text":"Greater mobile learning than the average "},{"number_or_icon":"number","statistic_number":"7,000+","statistic_icon":false,"statistic_text":"hours of upskilling"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"As a company,\r\nwe run the risk\r\nof stagnating or\r\ncontinuing with\r\noutdated knowledge\r\nand practices if we\r\ndo not provide staff\r\nwith a source of\r\nupdated training\r\non demand.","tab_quote_author_name":"Michelle Morell","tab_quote_author_title":"Learning & Development Operations Manager at TTSPH","tab_quote_author_photo":false},"challenge_tab_heading":"An L&D program in need of enhancement ","challenge_tab_text":" TTSPH covers eight countries across the South Pacific region. They are authorised distributors of Toyota, Hino, Yamaha, Massey Ferguson and other quality products, as well as used vehicles, car rentals and petrol stations, enhancing the business model of TTSPH across the South Pacific.<\/p>\n As a large group operating across culturally and geographically diverse countries, TTSPH\u2019s employee L&D program is broad and relied upon by over a thousand people. However, with primarily face-to-face classroom-based, instructor-led training, the company struggled to offer flexible alternatives to provide continuous learning despite travel restrictions.<\/p>\n In fact, a bi-annual employee survey of L&D requirements highlighted a significant need for ongoing staff development for employees, not just frontline and technical staff, without needing to attend the company\u2019s regional training centers. In addition, TTSPH identified that its existing training program could only be accessed on request, providing slow, expensive and ad hoc training rather than a continuous on demand program.<\/p>\n TTSPH wanted to offer wideranging professional and personal L&D in a way that supported its response to COVID-19 remote working and without stretching training budgets. The company needed an online learning solution that could offer a broad range of content and support its dispersed employees\u2019 nuanced objectives.<\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"One of the key motivators for me was finding interesting courses and sharing new things I learned with others. I always set aside time after work to do some studies.","tab_quote_author_name":"A learner at TTSPH","tab_quote_author_title":"","tab_quote_author_photo":false},"solution_tab_heading":"High-quality online training with wide-ranging topics","solution_tab_text":" It was important for TTSPH to find a solution that could promote continuous learning, especially in progressive fields such as technology, office productivity, and customer behaviour. In other words, constantly changing areas that demand highly trained staff.<\/p>\n Once TTSPH selected Udemy Business as its online learning platform, they got to work straight away, assigning courses to support remote and hybrid working during COVID-19. \u201cAs a company, we run the risk of stagnating or continuing with outdated knowledge and practices if we do not provide staff with a source of updated training on demand,\u201d says Michelle Morell, Learning & Development Operations Manager at TTSPH.<\/p>\n \u201cWith Udemy Business, we can measure success by reviewing hours of online study consumed at a country, function, and team level. We also have a Yammer Udemy Business Learning Hub where users can provide feedback and engage in the latest trending topics,\u201d says Lisa Clayton, Learning & Development Coordinator at TTSPH.<\/p>\n By supporting its people through best practices, including guiding managers on managing their teams remotely, TTSPH has increased its efficiency while supporting a positive workplace culture.<\/p>\n In addition, Udemy Business has allowed the company\u2019s staff to upskill selfsufficiently, significantly reducing ad hoc requests for external training. Each employee now has access to a wide range of specialized courses wherever and whenever they want. This even extends to technical training, helping teams familiarize themselves with newtechnology before it is implemented across the company.<\/p>\n With the Udemy Business\u2019 mobile app and on-demand content, employees can download courses onto their devices and watch if they are not connected to the internet. At TTSPH, the numbers show that employees carved out time for learning on the go, their mobile usage is three times more than the average. \u201cUdemy Business helps me balance daily life and ongoing learning. I can take care of self-development while I\u2019m commuting to and from work on the train,\u201d says a learner at TTSPH.<\/p>\n And the platform doesn\u2019t just cater to pre-existing courses. In addition to thousands of Udemy\u2019s top-rated courses across key business categories, employees can also add any of the company\u2019s proprietary resources through an easy-to-use course builder, helping bring employees up to speed on key policies and internal tools that affect all departments within the organisation. TTSPH has uploaded its own version of its Whistleblower course to Udemy Business, helping ensure the company adheres to the latest legislation and compliance while fostering a progressive company culture.<\/p>\n Developing soft skills and connecting learners<\/strong><\/p>\n Through Udemy Business, TTSPH has balanced personal development with work objectives, making learning more personal, enjoyable, and valuable to its people.<\/p>\n For example, through COVID-19, the company used the platform to bring people together from different countries and departments, ensuring everyone stayed connected while also developing a learning culture. \u201cUdemy provides a wide variety of learning opportunities, and it\u2019s always good to keep learning,\u201d says a learner at TTSPH.<\/p>\n \u201cOne of the key motivators for me was finding interesting courses and sharing new things I learned with others. I always set aside time after work to do some studies. This was my development time, and I saw it as time invested in improving myself.\u201d<\/p>\n \u201cUdemy provides a wide variety of learning opportunities, and it\u2019s always good to keep learning,\u201d says a learner at TTSPH. \u201cOne of the key motivators for me was finding interesting courses and sharing new things I learned with others. I always set aside time after work to do some studies. This was my development time, and I saw it as time invested in improving myself.<\/p>\n 50% cost savings per employee and endless flexibility<\/strong><\/p>\n In stark contrast to its old prescriptive training program that often disrupted regular work commitments, TTSPH\u2019s employees now have complete flexibility in how, when, and where they learn. Udemy Business also provides a \u201cone-stop shop\u201d for L&D courses, thus enhancing the company\u2019s existing L&D program.<\/p>\n Furthermore, by consolidating training into a single online platform, TTSPH has cut its L&D invoice by more than half per employee for Brisbane based staff.<\/p>\n","include_results_tab":false,"results_tab_include_quote":false,"results_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"results_tab_heading":"","results_tab_text":"","include_looking_forward_tab":true,"looking_forward_tab_include_quote":false,"looking_forward_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"looking_forward_tab_heading":"Continual development to improve learner engagement","looking_forward_tab_text":" Building on its recent L&D success, TTSPH is implementing instructorled training sessions in the Udemy Business platform to help build further learner engagement and interaction across the company.<\/p>\n \u201cRapid changes in technology coupled with the climate change imperative, is driving unprecedented rates of change in our industry. If we don\u2019t ensure our employees are continually updating their skills, we will lose our competitive advantage as an organisation and risk becoming the next Kodak,\u201d says Tom Harmer, Group HR Manager at TTSPH.<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"With Udemy Business, we can measure success by reviewing hours of online study consumed at a country, function, and team level. We also have a Yammer Udemy Business Learning Hub where users can provide feedback and engage in the latest trending topics.","main_page_quote_author_name":"Lisa Clayton","main_page_quote_author_title":"Learning & Development Coordinator at TTSPH","main_page_quote_author_photo":false},"more_success_stories_repeater":[{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/12\/22UBCM297-Customer-Logo-300x140-2.png.webp","success_story_link":"\/case-studies\/optare-solutions\/"}],"hide_footer":false,"hide_navigation":false},"yoast_head":"\nChallenge<\/strong>: An L&D program in need of enhancement <\/strong><\/h3>\n\n\n\n
Solution<\/strong>: High-quality online training with wide-ranging topics<\/strong><\/h3>\n\n\n\n