Stuart is Europe\u2019s leading last-mile B2B delivery platform, offering complete delivery infrastructure integration for retailers, e-merchants, grocers and restaurants, and a wide range of express delivery services.<\/p>\n\n\n\n
With the company\u2019s rapid scaling efforts and its digitalization ambitions demanding an agile, wide-ranging Learning and Development (L&D) strategy, Stuart\u2019s growing L&D team created a comprehensive training program. And it looked to Udemy Business for a scalable online learning.<\/p>\n\n\n\n
Operating in 150 cities across Europe, Stuart has sent shockwaves through the logistics industry, providing both an innovative technology platform and express delivery services. But this rapid success as a startup disruptor meant that Stuart was nearly a victim of its own success, needing to significantly scale its human capital and nurture internal talent.<\/p>\n\n\n\n
\u201cWhen I joined the company, our L&D team consisted of myself and one other person,\u201d says Gemma Incoronato, Senior Learning & Talent Development Manager at Stuart. \u201cI realised that for Stuart to keep pace with our employees\u2019 skills demands at scale \u2014 particularly technical competencies for developers \u2014 we needed to make our L&D more effective and a key driver of success.\u201d<\/p>\n\n\n\n
To better support its employees\u2019 career ambitions, develop new talent for its rapidly scaling operations, and have the right skills in place to innovate new products and services, Stuart needed to maximise its use of the Udemy Business platform and expand its L&D strategy.<\/p>\n\n\n\n
Already a Udemy Business customer, Gemma wasted no time in scoping a prospective L&D strategy, matched to employee needs and Udemy Business\u2019 capabilities. \u201cFrom day one, I noticed our talent needed greater L&D support,\u201d says Gemma. \u201cThis is why we focused on scaling our learning offerings, internally branded as Stuart Academy, and cementing its five core pillars in line with the company\u2019s digitalization goals, with Udemy Business at the heart of each pillar.\u201d<\/p>\n\n\n\n
Known internally as \u201cStuwies\u201d, Stuart\u2019s employees now have access to a comprehensive L&D program that\u2019s designed to the exact needs of their roles while also taking into consideration their career aspirations and new ways of working on a hybrid work model.<\/p>\n","protected":false},"excerpt":{"rendered":"
Stuart<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-16398","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_description":"Stuart is Europe\u2019s leading last-mile B2B delivery platform. Since 2015, they have been empowering businesses across all industries with fast and reliable on-demand delivery solutions. Their platform instantaneously connects businesses of all sizes to a fleet of high-quality couriers.
\r\n
\r\nThey offer a range of services that includes instant, scheduled same-day and next-day delivery. Stuart operates in 150 cities in France, Spain, Poland, Portugal, Italy and the UK. ","case_study_pdf":"https:\/\/info.udemy.com\/rs\/273-CKQ-053\/images\/UB_Case_Study_Stuart_20220908 EN.pdf","key_results":false,"choose_resource_hubs":["default"],"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/09\/stuart-resource-thumbnail-596x348-1.png.webp","customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/09\/Stuart_Logo-300x140-1.png.webp","customer_quote":true,"has_video":false,"quote_image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/09\/22UBCM233-Gemma.png.webp","quote_text":"We\u2019re certainly seeing positive engagement, progression, and ROI. This is further supported by our learning survey last year where 62% of our people said Udemy Business was the company\u2019s most impactful learning initiative.","quote_name":"Gemma Incoronato","quote_title":"Senior Learning & Talent Development Manager","publish_to_selected_resource_hubs":["yes"],"resource_topics":[],"company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/09\/Stuart_Logo-300x140-1.png.webp","show_customer_spotlight":false,"main_heading":"Stuart Builds Comprehensive L&D Program to Develop Careers at Scale","case_study_details_paragraph":"
Stuart is Europe\u2019s leading last-mile B2B delivery platform, offering complete delivery infrastructure integration for retailers, e-merchants, grocers and restaurants, and a wide range of express delivery services. With the company\u2019s rapid scaling efforts and its digitalization ambitions demanding an agile, wide-ranging Learning and Development (L&D) strategy, Stuart\u2019s growing L&D team created a comprehensive training program. And it looked to Udemy Business for a scalable online learning.<\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Logistics"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"Paris, France"},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"700+"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"6 countries"},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"62% ","statistic_icon":false,"statistic_text":"Learners said Udemy Business was the company\u2019s most impactful learning initiative"},{"number_or_icon":"number","statistic_number":"89%","statistic_icon":false,"statistic_text":"Platform adoption increase"},{"number_or_icon":"number","statistic_number":"> 2,300","statistic_icon":false,"statistic_text":"Learning hours completed "}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":false,"challenge_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"challenge_tab_heading":"A rapidly scaling startup with an undeveloped L&D strategy","challenge_tab_text":"
Operating in 150 cities across Europe, Stuart has sent shockwaves through the logistics industry, providing both an innovative technology platform and express delivery services. But this rapid success as a startup disruptor meant that Stuart was nearly a victim of its own success, needing to significantly scale its human capital and nurture internal talent.<\/p>\n
\u201cWhen I joined the company, our L&D team consisted of myself and one other person,\u201d says Gemma Incoronato, Senior Learning & Talent Development Manager at Stuart. \u201cI realised that for Stuart to keep pace with our employees\u2019 skills demands at scale \u2014 particularly technical competencies for developers \u2014 we needed to make our L&D more effective and a key driver of success.\u201d<\/p>\n
To better support its employees\u2019 career ambitions, develop new talent for its rapidly scaling operations, and have the right skills in place to innovate new products and services, Stuart needed to maximise its use of the Udemy Business platform and expand its L&D strategy.<\/p>\n","include_solution_tab":true,"solution_tab_include_quote":false,"solution_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"solution_tab_heading":"A continuously evolving L&D program built around online learning","solution_tab_text":"
Already a Udemy Business customer, Gemma wasted no time in scoping a prospective L&D strategy, matched to employee needs and Udemy Business\u2019 capabilities. \u201cFrom day one, I noticed our talent needed greater L&D support,\u201d says Gemma. \u201cThis is why we focused on scaling our learning offerings, internally branded as Stuart Academy, and cementing its five core pillars in line with the company\u2019s digitalization goals, with Udemy Business at the heart of each pillar.\u201d<\/p>\n
Known internally as \u201cStuwies\u201d, Stuart\u2019s employees now have access to a comprehensive L&D program that\u2019s designed to the exact needs of their roles while also taking into consideration their career aspirations and new ways of working on a hybrid work model.<\/p>\n
For Gemma and her team, it was critically important for employees to feel empowered enough to lead their own development, while also having the support of their line managers and opportunities to develop with Stuart Academy, our internal L&D offerings. \u201cEvery Stuwie has their own individual needs, so it\u2019s vital we provide the tools for Stuwies to take the lead of their own growth,\u201d says Gemma.<\/p>\n
With a well-developed learning strategy, referred to as \u201cUpwards with Udemy\u201d, Stuart\u2019s L&D team have been able to optimise the adoption and engagement of Udemy Business internally by 89% to enhance Stuart\u2019s learning culture and boost performance through supporting the development of core, technical and leadership skills.<\/p>\n
The team places a significant emphasis on Udemy Business\u2019 reporting features, which enable them to recognise champion learners, update senior management, and continuously develop their program in light of changing requirements or developing trends.<\/p>\n
For example, the L&D team creates quarterly learning reports that offer a global view of employees\u2019 learning that are also segmented by department \u2014 allowing for more nuanced insights. The reports contain everything from highlighting company-wide and department champion learners \u2014 who also get featured in the Company monthly All Hands, L&D team\u2019s regular newsletter and the company\u2019s Slack channel dedicated to recognition \u2014 to key statistics, hours of learning, top courses taken, and best practices to increase learning such as implementing a weekly learning hour into work calendars.<\/p>\n
\u201cOur quarterly reports ensure our L&D efforts are communicated effectively around the company to inspire individuals to take learning into their own hands and to also create healthy competition between teams,\u201d says Gemma. \u201cWe\u2019re certainly seeing positive engagement, progression, and ROI. This is further supported by our learning survey last year where 62% of our people said Udemy Business was the company\u2019s most impactful learning initiative.\u201d<\/p>\n
Growing careers and inspiring talent<\/strong><\/p>\n Designed to create holistic learning experiences and encourage growthoriented mindsets, the L&D team has also partnered up with other areas of the business to create learning paths that encompass the company\u2019s values and sustainability mission, and are assigned to all Stuwies. Udemy Business Learning Paths have been created with custom content on topics that include sustainability, DEI and mental health. Most recently, Gemma and her team have created tailored learning paths for People Managers to cover management development, offering training courses for running performance reviews, tools for managerial success, and how to deliver effective feedback.<\/p>\n With many of its employees working in tech-focused roles, the company naturally emphasises maintaining and developing these skills to keep pace with industry and market developments \u2014 using Udemy Business\u2019 knowledge sharing capabilities to ensure no area of technology, no matter how niche, goes underserved. In fact in the first half of this year, 68% of time was spent on developing technology skills, of which 343 learners spent a total of 2415 hours dedicated to upskilling on topics including web development, programming languages, data science, machine learning and analytics.<\/p>\n Improved engagement and productivity \u2014 and happier employees<\/strong><\/p>\n Since designing its L&D strategy to get the most from Udemy Business, Stuart has achieved significant performance benefits and fostered an increased number of internal promotions. What\u2019s more, it can hire better talent more quickly, not least because Udemy Business is now listed as a company benefit and serves to attract the brightest minds who value career development investment.<\/p>\n \u201cWe wanted to ensure we were leveraging Udemy Business to its highest potential,\u201d says Gemma. \u201cInstead of just offering Udemy Business as any other employee perk, we dedicated a lot of time and effort to develop a robust program around it to ensure our people make the most of the platform. We now have in place a high value learning solution that offers something for everyone regardless of position or level.\u201d<\/p>\n Indeed, the company\u2019s new L&D program, coupled with nuanced tools in Udemy Business, has already helped countless employees progress in their careers and move to new roles as part of Stuart\u2019s internal mobility program, in ways that would have been much more challenging previously. Salome Plaza, Talent Acquisition Associate at Stuart, highlights the benefits as she moved from Customer Support to Talent Acquisition: \u201cUdemy Business allowed me to acquire new knowledge, key skills and essential automatism in my new field: Talent Acquisition. The platform has given me a technical background that has allowed me to familiarise myself with the world of human resources, but also to better understand what is expected. Udemy Business truly contributed to change the direction of my career.\u201d<\/p>\n","include_results_tab":false,"results_tab_include_quote":false,"results_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"results_tab_heading":"","results_tab_text":"","include_looking_forward_tab":true,"looking_forward_tab_include_quote":false,"looking_forward_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"looking_forward_tab_heading":"Continual evolution for a competitive advantage ","looking_forward_tab_text":" With her sights set on continual development and expansion of the global L&D team, Gemma always has one eye on the future, led by the needs of employees and the organisation. For example, the team runs monthly learning sessions with a number of learning advocates in the company to discuss what\u2019s working and what needs altering going forward. It\u2019s just one of the many ways the company keeps its skillsets fresh and relevant.<\/p>\n \u201cIn the coming months, we will introduce dedicated learning paths aligned to our company core competencies and facilitate learning roundtables around key learnings. These will complement the video interviews we are about to deliver with our global learning champions to give other employees insight into what skills their peers are learning with Udemy Business, what they do to stay motivated and how they prioritise learning,\u201d says Gemma.<\/p>\n Stuart\u2019s L&D team efforts have also been recognized by its parent company, Geopost, which intends to use the company\u2019s Udemy Business best practice document as a standard recommendation across the group.<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"We now have in place a high value learning solution that offers something for everyone regardless of position or level.","main_page_quote_author_name":"Gemma Incoronato","main_page_quote_author_title":"Senior Learning & Talent Development Manager ","main_page_quote_author_photo":false},"more_success_stories_repeater":[{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/06\/JabilMasterBrand_PMS2955_PMS298.png.webp","success_story_link":"\/case-studies\/jabil\/"}],"hide_footer":false,"hide_navigation":false},"yoast_head":"\n