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Listening and Learning: UNICEF USA's L&D Journey

Kristi Burnham

Vice President of Employee Engagement and Development at UNICEF USA

Eleanor Son

Assistant Director of Professional Learning and Leadership Development at UNICEF USA

Erum Miah

Enterprise Customer Success Manager, Strategic Growth at Udemy

With the evolution of the workplace over the past few years, organizations have had to reassess their employees’ needs and the work environment as a whole.

Watch this session with Udemy customers Kristi Burnham and Eleanor, Son of UNICEF USA, as they share how they built a learning and development program during this change and how Udemy helps them continue to upskill their employees.

No matter where your organization is in its L&D journey, there’s something for everyone here.


  • Shifted from in-person training programs to online learning solutions
  • Developed a competency model to reinvent their approach to learning
  • Continues to upskill employees at all levels with Udemy learning paths 
  • Facilitates leadership development and fosters a learning culture under C-level directives