{"id":14426,"date":"2022-02-18T07:13:48","date_gmt":"2022-02-18T07:13:48","guid":{"rendered":"https:\/\/business.udemy.com\/?post_type=customers&p=14426"},"modified":"2025-12-04T15:52:16","modified_gmt":"2025-12-04T15:52:16","slug":"harbinger-group","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/case-studies\/harbinger-group\/","title":{"rendered":"Harbinger Group: Accelerates Speed-to-market and Boosts Employee Satisfaction Through Online L&D"},"content":{"rendered":"\n

Accelerates Speed-to-market and Boosts Employee Satisfaction Through Online L&D<\/h2>\n\n\n\n

Boasting three centers of excellence<\/em> in India and two offices in the United States, Harbinger Group<\/a> provides software development to companies in the HR Tech, Ed Tech, Content \/ eLearning and Health Tech domains. The company has a key commitment to developing its people \u2014 one of Harbinger\u2019s core values \u2014 using its learner-centric ecosystem to provide an end-to-end, self-directed learning experience. <\/p>\n\n\n\n

But with its learning and development (L&D) courses outsourced in the past to external trainers, Harbinger needed a cost-effective solution that would give its people immediate<\/strong> access to the wide-ranging skills training courses they needed<\/strong> \u2014 helping it reduce course completion times from months to just hours. <\/p>\n\n\n\n

Challenge: Outsourced learning creating missed opportunities<\/h3>\n\n\n\n

In the fast-paced world of software and new product development, the ability to react in real-time from a L&D perspective can offer a significant competitive advantage. For example, if a customer comes with a project proposal that needs your people to learn new technology skills, having an L&D program that supports quick upskilling can make all the difference.<\/p>\n\n\n\n

With its L&D program somewhat reliant on external course trainers, the company found it difficult to react quickly to customer demands with the latest technical skills. \u201cIn the earlier days, our learning and upskilling program were largely in-person and instructor-led,\u201d says Neville Postwalla, Associate Vice President – Talent Management at Harbinger Group. \u201cAnd while we had our own internally developed learning management system (LMS), we found it challenging at times to respond to developing skills needs effectively \u2014 such as niche tech skills that require specialist courses.\u201d <\/p>\n\n\n\n

What\u2019s more, the cost of outsourcing learning, combined with the time it took to complete individual courses (anything up to a day), meant that a significant proportion of Harbinger\u2019s L&D budget wasn\u2019t being used to its full potential.<\/p>\n\n\n\n

To meet the speed-to-market expectations of its industry, and offer its people a truly employee-driven L&D experience, Harbinger needed an online L&D solution<\/a> that could help it offer on-demand, access anywhere courses across a broad spectrum of legacy and latest skills.<\/p>\n\n\n\n

Solution: A wide-ranging online learning platform with scope for integration<\/h3>\n\n\n\n

With Harbinger\u2019s experience developing HR Tech solutions<\/a> for its customers, its selection process for an online learning solution was thorough. <\/p>\n\n\n\n

\u201cThe right solution had to tick all the boxes for us, from wideranging courses, user experience, easy to administer and monitor, and cost,\u201d says Neville. \u201cAmongst leading providers, Udemy Business immediately stood out to us as a front-runner. The company\u2019s account managers filled us with confidence from the start, and the platform did everything we wanted it to do \u2014 in particular, providing the right courses for our employees\u2019 needs.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Harbinger Group<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-14426","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/02\/Harbinger_600pix1.png.webp","customer_quote":true,"has_video":false,"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/02\/harbinger-group-resource-thumbnail-596x348-1.png.webp","customer_description":"Harbinger Systems is a global company providing software technology services for independent software vendors and enterprises, specializing in product engineering. Since 1990, Harbinger has developed a strong customer base worldwide. Harbinger\u2019s customers are software product companies, including Hi-tech start-ups in Silicon Valley, leading product companies in the US, and large in-house IT organizations.
\r\n
\r\nHarbinger Systems builds software solutions leveraging digital technologies for HRTech, WorkTech, HealthTech, and EdTech.
\r\n
\r\nhttps:\/\/harbinger-systems.com\/
\r\nhttps:\/\/harbingerlearning.com\/
\r\n","case_study_pdf":"https:\/\/info.udemy.com\/rs\/273-CKQ-053\/images\/UB_Case_Study_Harbinger_Group_20220211.pdf","key_results":false,"quote_image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/02\/Neville_Headshot_yellow.png.webp","quote_text":"Udemy Business has had a huge impact on our company, and it\u2019s played a big role in our success. Not only has it slashed our tech learning costs significantly \u2014allowing us to re-invest the savings in more strategic people activities\u2014 but also it\u2019s given us the agility to take on new projects that wouldn\u2019t have been possible before. The platform has put us at a significant advantage over our competitors.","quote_name":"Neville Postwalla","quote_title":"Associate Vice President - Talent Management","choose_resource_hubs":["default","smb"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["integrated_learning","on_demand_learning","technical_upskilling"],"company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/02\/Harbinger_600pix1.png.webp","show_customer_spotlight":false,"main_heading":"Harbinger Group: Accelerates Speed-to-market and Boosts Employee Satisfaction Through Online L&D","case_study_details_paragraph":"

Boasting three\u00a0centers of excellence<\/em>\u00a0in India and two offices in the United States,\u00a0Harbinger Group<\/a>\u00a0provides software development to companies in the HR Tech, Ed Tech, Content \/ eLearning and Health Tech domains. The company has a key commitment to developing its people \u2014 one of Harbinger\u2019s core values \u2014 using its learner-centric ecosystem to provide an end-to-end, self-directed learning experience.<\/p>\n

But with its learning and development (L&D) courses outsourced in the past to external trainers, Harbinger needed a cost-effective solution that would give its people\u00a0immediate<\/strong>\u00a0access to the wide-ranging skills training courses they needed<\/strong>\u00a0\u2014 helping it reduce course completion times from months to just hours.<\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Technology Services "},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"Pune, India"},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"750"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"Centers of Excellence in India and United States"},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"\u21f2","statistic_icon":false,"statistic_text":"Significant reduction in tech learning costs"},{"number_or_icon":"number","statistic_number":"900K+","statistic_icon":false,"statistic_text":"Hours of learning completed"},{"number_or_icon":"number","statistic_number":"95%","statistic_icon":false,"statistic_text":"Platform adoption and engagement"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"The right solution had to tick all the boxes for us, from wide-ranging course material, user experience, easy to administer and monitor, and cost. Udemy Business immediately stood out to us as a frontrunner. The company\u2019s account managers filled us with confidence from the off, and the platform did everything we wanted it to do \u2014 in particular, providing the right courses for our employees\u2019 needs.","tab_quote_author_name":"Neville Postwalla","tab_quote_author_title":"Associate Vice President - Talent Management","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/02\/Neville_Headshot_yellow.png.webp"},"challenge_tab_heading":"Outsourced learning creating missed opportunities","challenge_tab_text":"

In the fast-paced world of software and new product development, the ability to react in real-time from a L&D perspective can offer a significant competitive advantage. For example, if a customer comes with a project proposal that needs your people to learn new technology skills, having an L&D program that supports quick upskilling can make all the difference.<\/p>\n

With its L&D program somewhat reliant on external course trainers, the company found it difficult to react quickly to customer demands with the latest technical skills. \u201cIn the earlier days, our learning and upskilling program were largely in-person and instructor-led,\u201d says Neville Postwalla, Associate Vice President \u2013 Talent Management at Harbinger Group. \u201cAnd while we had our own internally developed learning management system (LMS), we found it challenging at times to respond to developing skills needs effectively \u2014 such as niche tech skills that require specialist courses.\u201d<\/p>\n

What\u2019s more, the cost of outsourcing learning, combined with the time it took to complete individual courses (anything up to a day), meant that a significant proportion of Harbinger\u2019s L&D budget wasn\u2019t being used to its full potential.<\/p>\n

To meet the speed-to-market expectations of its industry, and offer its people a truly employee-driven L&D experience, Harbinger needed an online\u00a0L&D solution<\/a>\u00a0that could help it offer on-demand, access anywhere courses across a broad spectrum of legacy and latest skills.<\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"Udemy Business gives us the confidence to take on client projects that require advanced technical skills. The platform\u2019s wide-ranging courses allow our people to upskill in a matter of hours rather than months. It makes for a much better end result.","tab_quote_author_name":"Neville Postwalla ","tab_quote_author_title":"Associate Vice President - Talent Management","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/02\/Neville_Headshot_yellow.png.webp"},"solution_tab_heading":"A wide-ranging online learning platform with scope for integration","solution_tab_text":"

With Harbinger\u2019s experience developing HR Tech solutions for its customers, its selection process for an online learning solution was thorough. \u201cThe right solution had to tick all the boxes for us, from wideranging courses, user experience, easy to administer and monitor, and cost,\u201d says Neville. \u201cAmongst leading providers, Udemy Business immediately stood out to us as a front-runner. The company\u2019s account managers filled us with confidence from the start, and the platform did everything we wanted it to do \u2014 in particular, providing the right courses for our employees\u2019 needs.\u201d<\/p>\n

While tech and IT related courses on the platform are naturally most popular among Harbinger\u2019s employees, the company\u2019s L&D team also noticed a strong demand for soft skills due to the pandemic. \u201cHome and hybrid working mean our people are increasingly interested in softer courses such as change management, how to lead hybrid teams, how to contribute effectively in the Hybrid environment, managing your digital presence, and more,\u201d says Ruby Baksi, Sr. Manager People Engagement at Harbinger Group. \u201cUdemy Business has also helped our managers get to grips with remote teams, equipping them with the skills, empathy and confidence to better support their people.\u201d<\/p>\n

Where third-party software integrations and Learning Paths combine <\/strong><\/p>\n

In addition to the wide range of courses, Learning Paths for individual L&D goals, and dashboard metrics available in Udemy Business, Harbinger also uses the platform\u2019s integration capabilities in combination with its internal micro learning portal Sprinkle Zone \u2014 its LMS, and its continuous performance management and engagement tool – Polestar.<\/p>\n

\u201cUdemy Business has become an integral part of our L&D journey, and we see Udemy more as a partner than just a vendor,\u201d says Neville. \u201cThe platform gives us the data to refine our program and lets us create Learning Paths to help nurture our talent. So, rather than us pushing courses at our people, we\u2019ve empowered them to drive their own learning.\u201d<\/p>\n","include_results_tab":true,"results_tab_include_quote":true,"results_tab_quote_group":{"tab_quote_text":"Home and hybrid working mean our people are increasingly interested in softer courses such as change management, how to lead hybrid teams, managing your digital presence, and more. Udemy Business has helped our managers get to grips with remote teams, equipping them with the skills, empathy, and confidence to better support their people.","tab_quote_author_name":"Ruby Baksi ","tab_quote_author_title":"Sr. Manager People Engagement","tab_quote_author_photo":false},"results_tab_heading":"Employee satisfaction abounds ","results_tab_text":"

While the global talent market has never been more competitive \u2014 particularly for technical skills \u2014 Harbinger has found its employees to be extremely satisfied with Udemy Business. What\u2019s more, the company has noticed several prospective employees attracted to roles because it now lists Udemy Business as a benefit.<\/p>\n

\u201cIn the months following the first COVID-19 lockdowns, we were worried our productivity would take a hit,\u201d says Neville. \u201cIn fact, our employee satisfaction survey shows productivity has risen. We\u2019ve also found that people are attracted to roles because of Harbinger\u2019s commitment to L&D and Developing its people\u201d.<\/p>\n

It\u2019s a sentiment echoed by the newest addition to Harbinger\u2019s L&D team, Harleen Kaur, Senior Executive of People Engagement at Harbinger Group. \u201cOne of the main reasons I applied for a job at Harbinger was because of the company\u2019s reputation on Glassdoor. Knowing the company offers a Udemy Business license to employees played a part in my decision to accept the job.\u201d<\/p>\n

High platform adoption and lower costs <\/strong><\/p>\n

The numbers speak for themselves. On an average, Harbinger employees spend around 3 hours per month on Udemy Business courses. What\u2019s more is that the platform adoption and engagement has been very high, close to 95%. Little wonder why Harbinger has grown its use of Udemy Business by 50% in just two years.<\/p>\n

\u201cUdemy Business has had a huge impact on our company, and it\u2019s played a big role in our success,\u201d says Neville. \u201cNot only has it slashed our Tech Learning costs significantly \u2014 thereby allowing us to re-invest the savings into more strategic people activities\u2014 but it\u2019s also given us the agility to take on new projects that needed a very short ramp up time. The platform has put us at a significant advantage over our competitors.\u201d<\/p>\n","include_looking_forward_tab":true,"looking_forward_tab_include_quote":false,"looking_forward_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"looking_forward_tab_heading":"Real-time access to the latest skillsets","looking_forward_tab_text":"

Looking to the future, Harbinger remains committed to maintaining the latest skills among its team, helping it stay one step ahead of the competition. \u201cUdemy Business gives us the confidence to take on client projects that require advanced technical skills,\u201d says Neville. \u201cThe platform\u2019s wide-ranging courses allow our people to upskill in a matter of hours rather than months. It makes for a much better end result.\u201d<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"Udemy Business has had a huge impact on our company, and it\u2019s played a big role in our success. Not only has it slashed our tech learning costs significantly \u2014allowing us to re-invest the savings in more strategic people activities\u2014 but also it\u2019s given us the agility to take on new projects that wouldn\u2019t have been possible before. The platform has put us at a significant advantage over our competitors.","main_page_quote_author_name":"Neville Postwalla ","main_page_quote_author_title":"Associate Vice President - Talent Management","main_page_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/02\/Neville_Headshot_yellow.png.webp"},"more_success_stories_repeater":[{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/03\/23UBCM056-Customer-Logo-300x140-2.png.webp","success_story_link":"\/case-studies\/ust\/"}],"hide_footer":false,"hide_navigation":false},"yoast_head":"\nHarbinger Group Case Study | Udemy Business<\/title>\n<meta name=\"description\" content=\"Companies like Harbinger Group and Harbinger Learning trust Udemy Business to meet their learning and development needs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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