{"id":13468,"date":"2021-09-06T06:25:17","date_gmt":"2021-09-06T06:25:17","guid":{"rendered":"https:\/\/business.udemy.com\/?post_type=customers&p=13468"},"modified":"2025-12-03T21:17:19","modified_gmt":"2025-12-03T21:17:19","slug":"momentum-metropolitan","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/case-studies\/momentum-metropolitan\/","title":{"rendered":"Momentum Metropolitan Builds Employee Skills with Online Learning Paths to Retain Top Talent"},"content":{"rendered":"\n

Building Employee Skills with Online Learning Paths to Retain Top Talent<\/strong><\/h2>\n\n\n\n

Listed on the Johannesburg Stock Exchange (JSE), Momentum Metropolitan<\/a> exists to help businesses and people from all walks of life to achieve their financial goals and aspirations.  The company provides financial solutions \u2014 from savings and investments advice to long- and short-term insurance, health insurance and employee benefits \u2014 for people, communities, and businesses across South Africa.<\/p>\n\n\n\n

While the company is dedicated to providing the best possible services to its clients, a global shortage of professional IT skills meant that Momentum Metropolitan needed a proven way to deliver customised, comprehensive training programs to its employees, helping it to boost retention and develop its workforce to move into more skilled and senior roles within the company.<\/p>\n\n\n\n

Challenge: Retaining and attracting the best talent for future growth<\/strong><\/h3>\n\n\n\n

Like most companies with skilled IT teams, Momentum Metropolitan is no stranger to the global war for talent. With its own youth development programs, regular skills audits, and remuneration reviews, retaining and attracting the best talent in the market has always been a key priority for the company.<\/p>\n\n\n\n

\u201cWith IT skills in high demand across the globe and digitalization making it easier to work wherever you want, attracting and retaining talent will only become more critical,\u201d says Eugene Brockman, Technical Talent Manager<\/strong>. \u201cWhat\u2019s more, we\u2019ve also got a responsibility as a business, to do right by our people and give them the right training and skill-building opportunities they need to progress their careers.\u201d<\/p>\n\n\n\n

Momentum Metropolitan’s executives wanted to improve internal mobility and offer training not just in hard skills for specific jobs, but also soft skills that people could use to enrich their entire careers \u2014 helping the organization to continually up-skill to develop its own talent pool and reduce its reliance on costly recruitment.<\/p>\n\n\n\n

Leading the initiative, Brockman realized that to achieve all this in a cost-effective and nuanced way, the company required an online learning solution that could offer a broad range of courses across multiple disciplines.<\/p>\n\n\n\n

Solution: A robust catalog of online learning courses available to thousands of employees<\/strong><\/h3>\n\n\n\n

Following a trial of leading online learning solutions, Brockman chose Udemy Business, initially trialling the platform with licenses across the company\u2019s Group IT Operations team. \u201cWith so many courses available, Udemy Business is like a YouTube for learning,\u201d says Brockman. \u201cNew courses are created as soon as new tech is released \u2014 often months before other solution providers can react. And the fact it is instructor-led, made going with Udemy an easy decision for us.\u201d<\/p>\n\n\n\n

\u201cBecause we offer a third of study hours back to employees in paid leave, we needed to ensure the time spent was relevant and worthwhile \u2014 not just for the company, but also for our employees\u2019 career paths,\u201d says Brockman. \u201cRather than call out individuals\u2019 knowledge gaps, Udemy Business has enabled us to better identify where to focus our learning and development resources. It\u2019s greatly improved efficiency and training efficacy.\u201d<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Momentum Metropolitan<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-13468","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/09\/momentum-metropolitan-resource-thumbnail-596x348-1.png","customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/09\/MM_Logo_600.jpg.webp","customer_quote":true,"quote_image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/09\/Eugene_Brockman_MM_821.png.webp","quote_text":"We have so much incredible talent in the business, so it makes sense to invest and recruit internally. By using data to proactively identify what roles and skillsets we\u2019ll need in future, our people have even more opportunities to grow their careers with us thanks to Udemy.","quote_name":"Eugene Brockman","quote_title":"Technical Talent Manager","has_video":false,"customer_description":"As one of South Africa\u2019s larger life insurers and integrated financial services companies, Momentum Metropolitan was formed from the merger of Metropolitan and Momentum, two sizeable insurance-based institutions, listed on the Johannesburg Stock Exchange on 1 December 2010. The firm conducts its business through operating brands Metropolitan, Momentum, Guardrisk, and Eris Properties.","case_study_pdf":"https:\/\/info.udemy.com\/rs\/273-CKQ-053\/images\/UB_Case_Study_Momentum_Metropolitan_20210827.pdf","key_results":false,"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["integrated_learning","on_demand_learning","learning_insights","leadership_development","learning_culture","technical_upskilling"],"company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/09\/Momentum-Metropolitan-logo.jpeg.webp","show_customer_spotlight":false,"main_heading":"Momentum Metropolitan Builds Employee Skills with Online Learning Paths to Retain Top Talent","case_study_details_paragraph":"

Listed on the Johannesburg Stock Exchange (JSE), Momentum Metropolitan exists to help businesses and people from all walks of life to achieve their financial goals and aspirations. The company provides financial solutions \u2014 from savings and investments advice to long-and short-term insurance, health insurance and employee benefits \u2014 for people, communities, and businesses across South Africa. While the company is dedicated to providing the best possible services to its clients, a global shortage of professional IT skills meant that Momentum Metropolitan needed a proven way to deliver customised, comprehensive training programs to its employees, helping it to boost retention and develop its workforce to move into more skilled and senior roles within the company.<\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Financial Services"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"Centurion, South Africa"},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"15,000"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"National network of branches across South Africa"},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"87%","statistic_icon":false,"statistic_text":"Active Learners"},{"number_or_icon":"number","statistic_number":"500%","statistic_icon":false,"statistic_text":"Learner Growth"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"Where many companies struggled to maintain regular training and support during the pandemic, thanks to Udemy Business, we\u2019ve actually seen adoption and engagement grow. More people now have access to a wide range of training programs and we\u2019re retaining more highly skilled staff. We\u2019re even using the platform\u2019s metrics to help make better job role promotion decisions.","tab_quote_author_name":"Eugene Brockman","tab_quote_author_title":"Technical Talent Manager ","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/09\/Eugene_Brockman_MM_821.png.webp"},"challenge_tab_heading":"Retaining and attracting the best talent for future growth","challenge_tab_text":"

<\/p>\n

Like most companies with skilled IT teams, Momentum Metropolitan is no stranger to the global war for talent. With its own youth development programs, regular skills audits, and remuneration reviews, retaining and attracting the best talent in the market has always been a key priority for the company.<\/p>\n

<\/p>\n

\u201cWith IT skills in high demand across the globe and digitalization making it easier to work wherever you want, attracting and retaining talent will only become more critical,\u201d says Eugene Brockman, Technical Talent Manager<\/strong>. \u201cWhat\u2019s more, we\u2019ve also got a responsibility as a business, to do right by our people and give them the right training and skill-building opportunities they need to progress their careers.\u201d<\/p>\n

While employees of Momentum Metropolitan\u2019s Group IT Operations Division (GRIT) had access to some skills development courses, those available were in high demand, with employees often on a waiting list for access. Additionally, with no formal training modules to prepare for major certification tests, the process was often inefficient and incurred unnecessary costs to the business.<\/p>\n

GRIT\u2019s executives wanted to improve internal mobility and offer training not just in hard skills for specific jobs, but also soft skills that people could use to enrich their entire careers \u2014 helping the organization to continually up-skill to develop its own talent pool and reduce its reliance on costly recruitment.<\/p>\n

Leading the initiative, Brockman realized that to achieve all this in a cost-effective and nuanced way, the company required an online learning solution that could offer a broad range of courses across multiple disciplines.<\/p>\n

This was especially important as GRIT covers a wide range of technical skills, ranging from networks, infrastructure and storage, DevOps, platforms and middleware, end user computing, and information security. Leaders of GRIT also needed access to unique datadriven insights to help its 13 business units tailor their learning programs to individual and overall team needs.<\/p>\n

<\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"We were so pleased to gain industry recognition for our employee experience efforts. It means that we\u2019re in a much better place to attract new talent \u2014 and develop existing. My advice for anyone looking to adopt Udemy Business is to integrate the platform into company culture, you\u2019ll more than reap the rewards.","tab_quote_author_name":"Eugene Brockman ","tab_quote_author_title":"Technical Talent Manager","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/09\/Eugene_Brockman_MM_821.png.webp"},"solution_tab_heading":"A robust catalogue of online learning courses available to thousands of employees","solution_tab_text":"

Following a trial of leading online learning solutions, Brockman chose Udemy Business, initially trialling the platform with licenses across the company\u2019s Group IT Operations team. \u201cWith so many courses available, Udemy Business is like a YouTube for learning,\u201d says Brockman. \u201cNew courses are created as soon as new tech is released \u2014 often months before other solution providers can react. And the fact it is instructor-led, made going with Udemy Business an easy decision for us.\u201d<\/p>\n

Integrated with IKM TechChek, a skills proficiency testing tool, Brockman and the digital learning team can now set technical proficiency testing based on individual tech stack components, enabling them to help keep employees\u2019 skills relevant to the needs of the business. Test results were then custom-built into Udemy Learning Paths to ensure the learning program closed critical gaps in technical topics where there were areas of weakness, helping Brockman tailor learning paths and assign relevant lessons to specific teams.<\/p>\n

\u201cBecause we offer a third of study hours back to employees in paid leave, we needed to ensure the time spent was relevant and worthwhile \u2014 not just for the company, but also for our employees\u2019 career paths,\u201d says Brockman. \u201cRather than call out individuals\u2019 knowledge gaps, Udemy Business has enabled us to better identify where to focus our learning and development resources. It\u2019s greatly improved efficiency and training efficacy.\u201d<\/p>\n

But this approach to workforce development requires significant buy-in from employees right across the business. It\u2019s why Brockman, GRIT\u2019s broader Human Capital team, and Momentum Metropolitan\u2019s internal communications team worked hard to build enthusiasm for the learning platform ahead of its release. Using regular email newsletter updates and incorporating Udemy user statistics as part of individual KPIs, most employees adopted the platform straight away.<\/p>\n

\u201cWe\u2019ve found our regular internal \u201cLearning Heroes\u201d updates to be a huge motivator for many in the company \u2014 it\u2019s promoted healthy competition between teams,\u201d says Brockman. \u201cWe also encourage employees to use the Udemy mobile app whenever and wherever they choose, which has boosted our adoption rate even further.\u201d<\/p>\n","include_results_tab":true,"results_tab_include_quote":false,"results_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"results_tab_heading":"87% active learners and clearly defined career paths ","results_tab_text":"

With the number of active licenses having increased 500% since deployment, Brockman and the online learning team are helping everyone access the right training they need to progress their careers and maintain the company\u2019s competitive market position.<\/p>\n

\u201cWhere many companies struggled to maintain regular training and support during the pandemic, thanks to Udemy Business, we\u2019ve actually seen adoption and engagement grow,\u201d says Brockman. \u201cMore people now have access to a wide range of training programs and we\u2019re retaining more highly-skilled staff. We\u2019re even using the platform\u2019s metrics to help make better job role promotion decisions.\u201d<\/p>\n

To understand the impact of online learning across the business, Momentum Metropolitan conducts regular adoption and digital skills surveys, helping it adapt and improve its learning and development initiatives as the needs of the business change going forward.<\/p>\n

And it\u2019s not just the strong internal feedback and 87% active learner metric that reinforces the program\u2019s success. Momentum Metropolitan achieved internationally recognised 2021 Top Employers Institute certification for its commitment to an outstanding workplace experience and empowering all employees to reach their true potential through learning.<\/p>\n

\u201cWe were so pleased to gain industry recognition for our employee experience efforts. It means that we\u2019re in a much better place to attract new talent \u2014 and develop existing,\u201d says Brockman. \u201cMy advice for anyone looking to adopt Udemy Business is to integrate the platform into company culture, you\u2019ll more than reap the rewards.\u201d<\/p>\n","include_looking_forward_tab":true,"looking_forward_tab_include_quote":false,"looking_forward_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"looking_forward_tab_heading":"Using data to close skills gaps and map talent ","looking_forward_tab_text":"

With Udemy Business well-cemented in the company\u2019s processes, Brockman and the team have ambitions to use the full breadth of the platform\u2019s reporting to identify and resolve skills gaps across the business quicker than ever.<\/p>\n

The company is also looking to take a more HR-centric approach to employee development, with succession planning and talent mapping a key priority for the future. \u201cWe have so much incredible talent in the business, so it makes sense to invest and recruit internally,\u201d says Brockman. \u201cBy using data to proactively identify what roles and skillsets we\u2019ll need in the future, our people have even more opportunities to grow their careers with us thanks to Udemy.\u201d<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"With so many courses available, Udemy Business is like a YouTube for learning. New courses are created as soon as new tech is released \u2014 often months before other solution providers can react. 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