{"id":176708,"date":"2026-09-21T14:55:32","date_gmt":"2026-09-21T14:55:32","guid":{"rendered":"https:\/\/business.udemy.com\/case-studies\/how-dewa-built-an-ai-solution-builder-workforce-with-udemy\/"},"modified":"2026-09-28T13:57:05","modified_gmt":"2026-09-28T13:57:05","slug":"how-dewa-built-an-ai-solution-builder-workforce-with-udemy","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/pt-br\/case-studies\/how-dewa-built-an-ai-solution-builder-workforce-with-udemy\/","title":{"rendered":"Como a DEWA desenvolveu uma for\u00e7a de trabalho de criadores de solu\u00e7\u00f5es de IA com a Udemy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"single-award-winner-case-study.php","resource_type":[7],"class_list":["post-176708","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"company_logo":176789,"display_video_module":false,"award_selection":"2026_skills_transformation","page_sections_to_display":["challenge","solution","results","looking_ahead"],"cta_buttons_to_display":["download_case_study","request_demo"],"archive_thumbnail":{"ID":176789,"id":176789,"title":"DEWA","filename":"DEWA.png","filesize":36088,"url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","link":"https:\/\/business.udemy.com\/pt-br\/case-studies\/how-dewa-built-an-ai-native-utility-with-udemy\/attachment\/dewa\/","alt":"","author":"177","description":"","caption":"","name":"dewa","status":"inherit","uploaded_to":176707,"date":"2026-09-08 15:08:42","modified":"2026-09-08 15:08:42","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/business.udemy.com\/wp-includes\/images\/media\/default.png","width":596,"height":348,"sizes":{"thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA-150x88.png.webp","thumbnail-width":150,"thumbnail-height":88,"medium":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA-300x175.png","medium-width":300,"medium-height":175,"medium_large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","medium_large-width":596,"medium_large-height":348,"large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","large-width":596,"large-height":348,"1536x1536":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","1536x1536-width":596,"1536x1536-height":348,"2048x2048":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","2048x2048-width":596,"2048x2048-height":348,"genesis-block-theme-featured-image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","genesis-block-theme-featured-image-width":596,"genesis-block-theme-featured-image-height":348,"genesis-block-theme-featured-image-wide":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","genesis-block-theme-featured-image-wide-width":596,"genesis-block-theme-featured-image-wide-height":348,"genesis-block-theme-logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA-300x175.png","genesis-block-theme-logo-width":300,"genesis-block-theme-logo-height":175,"genesis-block-theme-mobile":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA-480x280.png","genesis-block-theme-mobile-width":480,"genesis-block-theme-mobile-height":280}},"page_title":"Como a DEWA desenvolveu uma for\u00e7a de trabalho de criadores de solu\u00e7\u00f5es de IA com a Udemy","resource_topics":["integrated_learning","on_demand_learning","technical_upskilling","ai_transformation"],"company_name":"Dubai Electricity and Water Authority (DEWA)","year_award_name":"Vencedora regional 2026","category_name":"Transforma\u00e7\u00e3o de habilidades","industry_text":"Governo","company_hq_text":"Dubai, Emirados \u00c1rabes Unidos","number_of_employees_text":"+500","office_locations_text":"Emirados \u00c1rabes Unidos","business_outcomes_repeater":[{"stat_number":"19.527","stat_description":"Horas de aprendizado assistidas"},{"stat_number":"879","stat_description":"Alunos da Academia de IA alcan\u00e7aram"},{"stat_number":"+200","stat_description":"Habilidades de IA reutiliz\u00e1veis geradas"}],"challenge_heading":"Fechar a lacuna entre a conscientiza\u00e7\u00e3o sobre IA e a execu\u00e7\u00e3o de IA","challenge_description":"

A Dubai Electricity and Water Authority (DEWA) \u00e9 uma das principais organiza\u00e7\u00f5es governamentais nos Emirados \u00c1rabes Unidos, respons\u00e1vel por fornecer servi\u00e7os de eletricidade e \u00e1gua confi\u00e1veis, eficientes e sustent\u00e1veis em Dubai. A DEWA desempenha um papel central no apoio ao crescimento de Dubai, ao desenvolvimento econ\u00f4mico e \u00e0 qualidade de vida, fornecendo servi\u00e7os p\u00fablicos de classe mundial, promovendo energia limpa e impulsionando a inova\u00e7\u00e3o nos setores de energia e \u00e1gua. A DEWA atende milh\u00f5es de clientes e \u00e9 reconhecida por seu compromisso com a excel\u00eancia, sustentabilidade, transforma\u00e7\u00e3o digital e prontid\u00e3o para o futuro.<\/span><\/em> A Dubai Electricity and Water Authority (DEWA) identificou a compet\u00eancia de IA como uma prioridade estrat\u00e9gica para apoiar a ado\u00e7\u00e3o de IA nas empresas. A organiza\u00e7\u00e3o precisava capacitar os funcion\u00e1rios a se tornarem criadores ativos de solu\u00e7\u00f5es de IA, em vez de usu\u00e1rios passivos de IA, fechando a lacuna entre a conscientiza\u00e7\u00e3o sobre IA e a execu\u00e7\u00e3o pr\u00e1tica de IA.<\/span> <\/span> <\/span>Os funcion\u00e1rios precisavam de habilidades espec\u00edficas em codifica\u00e7\u00e3o assistida por IA, agentes de codifica\u00e7\u00e3o, automa\u00e7\u00e3o de fluxo de trabalho, IA ag\u00eantica, orquestra\u00e7\u00e3o, governan\u00e7a e desenvolvimento de IA focado em neg\u00f3cios. O desafio foi criar um modelo de aprendizado escal\u00e1vel que movesse os funcion\u00e1rios do conhecimento b\u00e1sico para a aplica\u00e7\u00e3o pr\u00e1tica e a compet\u00eancia de IA reutiliz\u00e1vel.<\/span> <\/span> <\/span>“Antes da Udemy, n\u00e3o t\u00ednhamos uma maneira estruturada de preencher a lacuna entre a conscientiza\u00e7\u00e3o sobre IA e a execu\u00e7\u00e3o pr\u00e1tica de IA”, disse Mohammad Nsairat, Especialista em Excel\u00eancia Empresarial. “Precis\u00e1vamos de uma base de aprendizado que transformasse os funcion\u00e1rios em construtores ativos de solu\u00e7\u00f5es de IA.”<\/span> <\/span><\/i> <\/span>A DEWA se prop\u00f4s a criar uma Academia de IA que combinaria aprendizado estruturado com aplica\u00e7\u00e3o pr\u00e1tica, criando um modelo consciente de governan\u00e7a para a ado\u00e7\u00e3o de IA nas empresas.<\/span><\/p>\n","solution_heading":"A Academia de IA da DEWA impulsionada pela Udemy","solution_description":"

A DEWA criou a Academia de IA, impulsionada pela Udemy e refor\u00e7ada por meio de hackathons aplicados. A academia consistia em duas fases: Fase 1, AI Coder, focada no Claude Code e agentes de codifica\u00e7\u00e3o, e Fase 2, AI Engineer, focada em IA ag\u00eantica e protocolo de contexto de modelo (MCP). A academia enfatizou a cria\u00e7\u00e3o de solu\u00e7\u00f5es de IA reutiliz\u00e1veis, a automa\u00e7\u00e3o de processos de neg\u00f3cios, a aplica\u00e7\u00e3o de princ\u00edpios de governan\u00e7a e a colabora\u00e7\u00e3o entre equipes.<\/span> <\/span> <\/span>A Udemy serve como a plataforma central de aprendizado para aprendizado de IA estruturado e aut\u00f4nomo, proporcionando acesso consistente a cursos relevantes em todas as divis\u00f5es. A Udemy est\u00e1 integrada em um ecossistema de aprendizado em tr\u00eas camadas: o aprendizado da Udemy desenvolve conhecimento b\u00e1sico e avan\u00e7ado por meio de cursos estruturados, o monitoramento da participa\u00e7\u00e3o e progresso da AI Academy, e hackathons internos convertem o aprendizado em aplica\u00e7\u00e3o pr\u00e1tica e compet\u00eancia de IA reutiliz\u00e1vel.<\/span> <\/span> <\/span>“A Udemy \u00e9 a base de aprendizado da nossa Academia de IA, fornecendo aos nossos funcion\u00e1rios o conhecimento estruturado que eles precisam antes de criar solu\u00e7\u00f5es reais de IA em nossos hackathons”, disse Nsairat.<\/span> <\/span> <\/span>A trilha de aprendizado a ado\u00e7\u00e3o passa pelos cursos da Udemy, pelas trilhas de aprendizado da AI Academy, pelo acompanhamento de progresso e aplica\u00e7\u00e3o de hackathon, at\u00e9 chegar \u00e0 compet\u00eancia de IA reutiliz\u00e1vel e a prontid\u00e3o para ado\u00e7\u00e3o empresarial. O modelo estabeleceu uma linguagem comum de IA entre os departamentos, incluindo agentes de codifica\u00e7\u00e3o, habilidades reutiliz\u00e1veis, hooks, fluxos de trabalho, orquestra\u00e7\u00e3o e design com foco em governan\u00e7a.<\/span><\/p>\n","results_heading":"19.527 horas de aprendizado e mais de 200 habilidades reutiliz\u00e1veis de IA","results_description":"

A Academia de IA da DEWA gerou um impacto mensur\u00e1vel no engajamento de aprendizado e na capacidade de IA. Em n\u00fameros, 1.258 usu\u00e1rios se juntaram \u00e0 plataforma, 1.052 se inscreveram em cursos e 977 usu\u00e1rios assistiram a pelo menos uma aula. A organiza\u00e7\u00e3o registrou 19.527 horas de aprendizado, com 16 horas e 52 minutos assistidos por usu\u00e1rio ativo. A taxa de usu\u00e1rios ativos atingiu 76%, com 65% de ado\u00e7\u00e3o pela organiza\u00e7\u00e3o.<\/span> <\/span> <\/span>A Academia de IA alcan\u00e7ou 879 alunos, com 785 alunos ativos e 613 completando pelo menos uma fase. A Fase 1 alcan\u00e7ou uma taxa de conclus\u00e3o de 70,8%, enquanto a Fase 2 continuou a progredir com 384 alunos matriculados e 109 conclus\u00f5es. Al\u00e9m disso, 106 alunos completaram ambas as fases. As habilidades tecnol\u00f3gicas representaram 80,9% do aprendizado na Udemy, enquanto as habilidades de neg\u00f3cios representaram 17,8%, e o desenvolvimento pessoal representou 1,3%.<\/span> <\/span> <\/span>“Com a Udemy, criamos um modelo onde o aprendizado se torna uma compet\u00eancia de IA reutiliz\u00e1vel. “Nossos hackathons geraram mais de 200 habilidades de IA reutiliz\u00e1veis”, disse Nsairat.<\/span> <\/span> <\/span>O Hackathon de habilidades de IA ag\u00eantica atraiu mais de 100 participantes e gerou mais de 200 habilidades de IA reutiliz\u00e1veis. O Hackathon de hooks atraiu 104 participantes e desenvolveu compet\u00eancia em automa\u00e7\u00e3o orientada a eventos, arquiteturas de gatilho\/resposta, orquestra\u00e7\u00e3o de agentes e fluxos de trabalho de IA.<\/span><\/p>\n","looking_ahead_heading":"Escalonando o aprendizado de IA","looking_ahead_description":"

A DEWA continua a expandir a Academia de IA e a s\u00e9rie de hackathons, aplicando a compet\u00eancia de IA a processos internos reais de neg\u00f3cios, incluindo RH, compras, TI, gest\u00e3o de fornecedores, relat\u00f3rios e governan\u00e7a. A organiza\u00e7\u00e3o est\u00e1 aprofundando seu foco em aprendizado consciente de governan\u00e7a, abrangendo conformidade, seguran\u00e7a, controles de auditoria, gerenciamento de portf\u00f3lio e IA respons\u00e1vel.<\/span> <\/span> <\/span>“Usando a Udemy como nossa base de aprendizado, estamos desenvolvendo uma for\u00e7a de trabalho que n\u00e3o apenas usa IA, mas tamb\u00e9m cria solu\u00e7\u00f5es de IA para a empresa”, disse Nsairat.<\/span> <\/span> <\/span>A organiza\u00e7\u00e3o planeja continuar combinando aprendizado digital escal\u00e1vel com aplica\u00e7\u00e3o pr\u00e1tica, engajamento mensur\u00e1vel, cria\u00e7\u00e3o de ativos de IA reutiliz\u00e1veis e ado\u00e7\u00e3o de IA empresarial ciente da governan\u00e7a.<\/span><\/p>\n","cta_heading":"Veja a Udemy Business em a\u00e7\u00e3o.","cta_subheading":"Comece hoje mesmo.","case_study_pdf_download_url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/10\/DEWA_OAA_Skills-Transformation_Case-Study_One-Pager.pdf"},"yoast_head":"\nEstudo de caso de cliente - 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