{"id":13772,"date":"2021-10-12T03:17:20","date_gmt":"2021-10-12T03:17:20","guid":{"rendered":"https:\/\/business.udemy.com\/?post_type=customers&p=13772"},"modified":"2025-12-03T21:28:57","modified_gmt":"2025-12-03T21:28:57","slug":"rsm-australia","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/case-studies\/rsm-australia\/","title":{"rendered":"RSM Australia Bolsters Digital Transformation and IT Upskilling with Online Learning"},"content":{"rendered":"\n

RSM Australia Bolsters Digital Transformation and IT Upskilling with Online Learning<\/strong><\/h2>\n\n\n\n

Founded almost a century ago, RSM Australia forms part of the sixth-largest professional services network in the world. And with a significant footprint across Australia, it\u2019s one of the country\u2019s biggest success stories.<\/p>\n\n\n\n

But with just under 1,500 employees working out of 32 offices across Australia, the firm\u2019s approach to learning and development (L&D) for the national IT team was disparate and reactive, with team managers lacking clear visibility over staff development and certifications. Under pressure to deliver an ambitious digital transformation program and maintain business as usual during COVID-19, RSM needed a way to deliver relevant training courses to its IT team, enabling the firm to better anticipate its future skills needs and improve its speed to market.<\/p>\n\n\n\n

Challenge:  Anticipating tomorrow\u2019s skills gaps \u2014 today<\/strong><\/h3>\n\n\n\n

Being part of the world\u2019s sixth-largest professional services network takes expert customer service, a reputation for delivering outstanding work, and above all, maintaining skillsets relevant not just for today\u2019s needs, but also tomorrow. For RSM\u2019s IT team, this means staying abreast of the latest technologies and planning for its long-term resourcing needs.<\/p>\n\n\n\n

But with a disparate approach to L&D, made worse by limited management visibility over what in-house skills were available, developing its IT team\u2019s critical skillsets in line with the firm\u2019s digital transformation ambitions was a significant challenge.With a comprehensive digital transformation program underway, RSM needed specialist in-house skills that matched the the latest technology releases \u2014 such as new Microsoft Azure services. The firm\u2019s IT leadership decided that a proven online learning platform would be the most effective way to deliver wide-ranging courses for its people and gain access to nuanced reporting insights.<\/p>\n\n\n\n

Solution: Nuanced online learning that benefits individuals\u2019 careers and the needs of the business<\/strong><\/h3>\n\n\n\n

With an existing roadmap in place to improve the firm\u2019s skillsets and processes for the future, RSM\u2019s IT team investigated three leading online learning platforms: Udemy Business, Pluralsight, and LinkedIn Learning. <\/p>\n\n\n\n

Using Udemy Learning Paths,<\/strong> RSM\u2019s IT team now has specialized content personalized to their individual L&D needs \u2014 particularly vendor-specific IT certifications, such as Microsoft Azure and Amazon Web Services.<\/p>\n\n\n\n

Also making a huge impact with senior management is the single Udemy dashboard<\/strong> for all the firm\u2019s L&D reports. RSM\u2019s IT leadership has a complete overview of its team\u2019s goals and performance.<\/p>\n","protected":false},"excerpt":{"rendered":"

RSM Australia<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-13772","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/10\/rsm-resource-thumbnail-596x348-1.png.webp","customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/10\/RSMLogo_600pw.jpg.webp","customer_quote":true,"has_video":false,"customer_description":"Having grown into one of Australia\u2019s leading professional services firms over the last ninety five years, RSM Australia is committed to enabling clients through a greater understanding of what matters most to their business. With advisers in 32 offices across Australia, the team draws on international reach and scale to ensure clients stay at the forefront of the world\u2019s best practices, technology, and innovation.","case_study_pdf":"https:\/\/info.udemy.com\/rs\/273-CKQ-053\/images\/UB_Case_Study_RSM_Australia_20211006.pdf","key_results":false,"quote_image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/10\/Sam-Mannix-copy.png.webp","quote_text":"Now with Udemy Business aboard, we\u2019ve been blazing through projects within the firm. The platform has proved such a success that other parts of the business are interested in what we\u2019ve achieved.","quote_name":"Sam Mannix","quote_title":"Digital Strategy and Innovation Manager","choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["integrated_learning","on_demand_learning","learning_insights","technical_upskilling"],"company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/10\/RSM-Logo1.png.webp","show_customer_spotlight":false,"main_heading":"RSM Australia bolsters digital transformation and IT staff upskilling with the power of online learning","case_study_details_paragraph":"

Founded almost a century ago, RSM Australia forms part of the sixthlargest professional services network in the world. And with a significant footprint across Australia, it\u2019s one of the country\u2019s biggest success stories. But with just under 1,500 employees working out of 32 offices across Australia, the firm\u2019s approach to learning and development (L&D) for the national IT team was disparate and reactive, with team managers lacking clear visibility over staff development and certifications. Under pressure to deliver an ambitious digital transformation program and maintain business as usual during COVID-19, RSM needed a way to deliver relevant training courses to its IT team, enabling the firm to better anticipate its future skills needs and improve its speed to market.<\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Professional Services "},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"Perth, Australia "},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"1,500"},"office_locations_details_group":{"include_office_locations_details":false,"office_locations_details":""},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"3X","statistic_icon":false,"statistic_text":"Faster training delivery to RSM learners "}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"We needed to switch our training from reactive to proactive, matched to individuals\u2019 needs and those of the business.","tab_quote_author_name":"Sam Mannix ","tab_quote_author_title":"Digital Strategy and Innovation Manager ","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/10\/Sam-Mannix-copy.png.webp"},"challenge_tab_heading":"Anticipating tomorrow\u2019s skills gaps \u2014 today ","challenge_tab_text":"

Being part of the world\u2019s sixth-largest professional services network takes expert customer service, a reputation for delivering outstanding work, and above all, maintaining skillsets relevant not just for today\u2019s needs, but also tomorrow. For RSM\u2019s IT team, this means staying abreast of the latest technologies and planning for its long-term resourcing needs.<\/p>\n

But with a disparate approach to L&D, made worse by limited management visibility over what in-house skills were available, developing its IT team\u2019s critical skillsets in line with the firm\u2019s digital transformation ambitions was a significant challenge.<\/p>\n

\u201cNew technologies and the overall market are changing all the time,\u201d says Paul Joseph, Chief Information Officer and Director of Operations at RSM Australia. \u201cBut if we don\u2019t have a true picture of where our team\u2019s skills lie today, it\u2019s almost impossible to anticipate and fill the skills gaps of tomorrow. We knew a reactive approach to learning and development was no longer sustainable.\u201d<\/p>\n

With a comprehensive digital transformation program underway, RSM needed specialist in-house skills that matched to the latest technology releases \u2014 such as new Microsoft Azure services. The firm\u2019s IT leadership decided that a proven online learning platform would be the most effective way to deliver wide-ranging courses for its people and gain access to nuanced reporting insights.<\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"We use the reporting function in Udemy Business to feed regular training statistics to our leadership team. It helps everyone better understand who\u2019s taking which courses, how the platform is being used, and where we can make tweaks to improve our L&D program.","tab_quote_author_name":"Paul Joseph ","tab_quote_author_title":"Chief Information Officer and Director of Operations ","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/10\/Paul-Joseph-white-bg.png.webp"},"solution_tab_heading":"Nuanced online learning that benefits individuals\u2019 careers and the needs of the business","solution_tab_text":"

With an existing roadmap in place to improve the firm\u2019s skillsets and processes for the future, RSM\u2019s IT team investigated three leading online learning platforms: Udemy Business, Pluralsight, and LinkedIn Learning. \u201cWe needed to switch our training from reactive to proactive, matched to individuals\u2019 needs and those of the business,\u201d says Sam Mannix, Digital Strategy and Innovation Manager at RSM Australia. \u201cAfter a detailed trial of each shortlisted platform, we chose Udemy Business. Its impressive range of quality IT courses and scalability made it a no-brainer. And while it\u2019s helped us flourish during the new era of remote work, we still would have selected the platform regardless.\u201d<\/p>\n

Using Udemy Learning Paths, RSM\u2019s IT team now has specialized content personalized to their individual L&D needs \u2014 particularly vendor-specific IT certifications, such as Microsoft Azure and Amazon Web Services.<\/p>\n

Also making a huge impact with senior management is the single Udemy dashboard for all the firm\u2019s L&D reports. RSM\u2019s IT leadership has a complete overview of its team\u2019s goals and performance. \u201cWe use the reporting function in Udemy Business to feed regular training statistics to our leadership team,\u201d says Paul. \u201cIt helps everyone better understand who\u2019s taking which courses, how the platform is being used, and where we can make tweaks to improve our L&D program.\u201d While RSM\u2019s main goal was to boost its internal L&D program aligned with its transformation initiative, the firm has also achieved some unforeseen benefits from using the platform.<\/p>\n

\u201cWhile many of our IT team are improving their skillsets for the future, we\u2019ve also seen a positive impact on new employees joining the firm,\u201d says Sam. \u201cIn fact, one new recruit told us that our dedication to learning and development \u2014 and the fact we use Udemy Business \u2014 attracted them to apply for the role.\u201d And it\u2019s not just RSM\u2019s IT team that stands to benefit from the program improvements. Shortly after launching Udemy Business, the firm was able to onboard specialist client-facing teams to address additional operational requirements<\/p>\n","include_results_tab":true,"results_tab_include_quote":true,"results_tab_quote_group":{"tab_quote_text":"Now with Udemy Business aboard, we\u2019ve been blazing through projects within the firm. The platform has proved such a success that other parts of the business are interested in what we\u2019ve achieved.","tab_quote_author_name":"Sam Mannix ","tab_quote_author_title":"Digital Strategy and Innovation Manager ","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/10\/Sam-Mannix-copy.png.webp"},"results_tab_heading":"Creating a competitive advantage through unified knowledge","results_tab_text":"

Having embedded the platform amongst his IT team, Paul believes that to quantify the benefits of Udemy Business just to revenue impact or cost-saving terms would undersell the ROI of the platform. \u201cOur main objective going into this process was to accelerate and improve our L&D support for our people to service our clients better,\u201d says Paul. \u201cUdemy Business helps us build the skillsets we need for the future, increasing our speed to market. Without it, we simply wouldn\u2019t have had sufficient visibility over our L&D achievements, let alone access to the latest tech skills courses in one place.\u201d<\/p>\n

And while the shift to remote work during COVID-19 has opened RSM\u2019s skilled IT workforce to the world, the firm\u2019s modern approach to L&D \u2014 supported by Udemy Business \u2014 has helped increase its retention rate and its attractiveness to new top talent, improving its market reputation.<\/p>\n

\u201cTo anyone considering an online learning platform, I\u2019d say you need your internal strategy and processes nailed down before adopting a solution,\u201d says Paul. \u201cBut you also need to be open-minded. We rolled out Udemy Business to better retain and upskill our people, but it\u2019s offered countless benefits I would never have imagined. It\u2019s ticked all the boxes for us, and then some.\u201d<\/p>\n","include_looking_forward_tab":true,"looking_forward_tab_include_quote":true,"looking_forward_tab_quote_group":{"tab_quote_text":"Udemy has been a solid source of supplementary knowledge towards obtaining my Microsoft certifications, the first of which I have obtained in the Azure fundamentals. I continue to utilize it for current and future learnings during my study days","tab_quote_author_name":"Senior Network Engineer","tab_quote_author_title":"","tab_quote_author_photo":false},"looking_forward_tab_heading":"Rolling out the platform across the firm ","looking_forward_tab_text":"

Since launching Udemy Business, the growing firm has delivered the power of online learning across RSM\u2019s IT team quick and efficiently. Having experienced the success the platform has made to the firm\u2019s upskilling, career progression, retention, and new talent acquisition, it now has its sights on expansion throughout the firm.<\/p>\n

\u201cNow with Udemy Business aboard, we\u2019ve been blazing through projects within the firm,\u201d says Sam. \u201cThe platform has proved such a success that other parts of the business are interested in what we\u2019ve achieved. I think team adoption could scale quickly.\u201d<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"Udemy Business helps us build the skillsets we need for the future, increasing our speed to market. 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