Schoox is no stranger to employee Learning and Development (L&D). Its learning management system (LMS) for talent development is used by millions of people worldwide, offering content, collaboration tools, and career development support. <\/p>\n\n\n\n
But with its teams spread across Europe and North America, both office-based and remote, the company found it difficult to run a consistent training program and offer accessible learning. Using Udemy Business, Schoox has unified its L&D strategy, offering thousands of courses to its employees and giving them the freedom to learn what they want, when they want. <\/p>\n\n\n\n
For fast-growing companies with widespread international workforces, offering consistent Learning and Development (L&D) opportunities to employees can be a significant challenge \u2014 not least during COVID-19, when office-based teams were forced home and have since adopted hybrid working. <\/p>\n\n\n\n
For talent platform developer Schoox, these challenges are all too familiar. A victim of its own success, the company found its existing L&D processes no longer fit for purpose as it expanded its operations, putting significant strain on skills, career, and leadership development. <\/p>\n\n\n\n
\u201cHaving half the organization in North America working remotely and the other half in Europe on a hybrid model presents significant challenges when it comes to standardized and accessible learning,\u201d says Matthew Brown, Chief People and Culture Officer at Schoox. \u201cOur previous training was very product focused around how we could best serve our customers. And with no one responsible for our L&D program, we lacked much-needed consistency. We wanted a way to take it to the next level.\u201d <\/p>\n\n\n\n
While COVID-19 lockdowns undoubtedly hurt Schoox\u2019s L&D performance, Matthew explains the company\u2019s need was much more culturally fundamental: \u201cWhen I started thinking about solving our L&D problem, I didn\u2019t want to go to the ends of the earth proving the business case.\u201d<\/p>\n\n\n\n
To achieve the necessary training consistency across its widespread teams in a way that could make people feel they had complete ownership over their learning, Schoox realized it needed an online learning platform with the right breadth of digestible content to help ensure large-scale adoption. <\/p>\n\n\n\n
\u201cWe tried to understand what the company needed through employee surveys \u2014 we wanted to know what it takes for people to bring their whole selves to work,\u201d says Matthew. \u201cThey told us they wanted multimodal content, such as video and microlearning, across various courses, not just skills applicable to their roles.\u201d <\/p>\n\n\n\n
Following recommendations from Schoox\u2019s technical team, who advocated for the Udemy Business platform based on its technical courses, the company deployed the platform to its entire team. As Karen Clem, Senior Director of Talent Development at Schoox, explains, key to this strategy was giving people access to everything Udemy Business has to offer: \u201cOur aim wasn\u2019t to serve our current skillsets. Rather, it was to expand our personal development and<\/em> the skills we need for our jobs. We turned on everything in the platform to see how people used it organically.\u201d<\/p>\n\n\n\n This implementation period was critical for Schoox because it reinforced the company\u2019s commitment to \u201cunlearning\u201d \u2013 a concept that encourages new employees to bring their experience but not their previous company\u2019s culture. And while many employees were initially hesitant to start courses they didn\u2019t believe they\u2019d finish, Schoox has been careful to instead create a culture of learning curiosity. <\/p>\n\n\n\n Download case study to continue reading. <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Schoox<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-30541","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_description":"Schoox is a Learning Management System (LMS) company based in Austin, Texas. Their solution allows organizations to optimize their training and development processes by automating the management of all training data and activities. ","key_results":false,"choose_resource_hubs":["default"],"resource_topics":["on_demand_learning","learning_insights","l_d_best_practices","technical_upskilling"],"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/04\/schoox-resource-thumbnail-596x348-1.png.webp","customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/04\/Horizontal-Schoox-Primary-Full-Color-Logo.png.webp","customer_quote":true,"has_video":false,"case_study_pdf":"https:\/\/info.udemy.com\/rs\/273-CKQ-053\/images\/Schoox Case Study 04-05-2023.pdf","publish_to_selected_resource_hubs":["yes"],"quote_image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/04\/Matthew-Brown.png.webp","quote_text":"Using the Skill Insights dashboard in Udemy helps us understand how our work ebbs and flows, including which teams are overworked and how we can rethink our resourcing.","quote_name":"Matthew Brown ","quote_title":"Chief People and Culture Officer ","company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/04\/Horizontal-Schoox-Primary-Full-Color-Logo.png.webp","show_customer_spotlight":false,"main_heading":"Schoox Gains Global L&D Consistency and Empowers its People to Learn on Their Terms","case_study_details_paragraph":" Schoox is no stranger to employee Learning and Development (L&D). Its learning management system (LMS) for talent development is used by millions of people worldwide, offering content, collaboration tools, and career development support.<\/p>\n <\/p>\n But with its teams spread across Europe and North America, both office-based and remote, the company found it difficult to run a consistent training program and offer accessible learning. Using Udemy Business, Schoox has unified its L&D strategy, offering thousands of courses to its employees and giving them the freedom to learn what they want, when they want.<\/p>\n <\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Technology"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"Austin, Texas, United States "},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"260"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"2 countries"},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"2,600+","statistic_icon":false,"statistic_text":"total hours of upskilling "},{"number_or_icon":"number","statistic_number":"201","statistic_icon":false,"statistic_text":"Employees upskilled"},{"number_or_icon":"number","statistic_number":"100%","statistic_icon":false,"statistic_text":"Visibility into employees\u2019 learning priorities"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"Our previous training was very product focused around how we could best serve our customers. And with no one responsible for our L&D program, we lacked much-needed consistency. We wanted a way to take it to the next level.","tab_quote_author_name":"Matthew Brown","tab_quote_author_title":"Chief People and Culture Officer ","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/04\/Matthew-Brown-1.png.webp"},"challenge_tab_heading":"A globally distributed, hybrid workforce ","challenge_tab_text":" <\/p>\n For fast-growing companies with widespread international workforces, offering consistent Learning and Development (L&D) opportunities to employees can be a significant challenge \u2014 not least during COVID-19, when office-based teams were forced home and have since adopted hybrid working.<\/p>\n <\/p>\n For talent platform developer Schoox, these challenges are all too familiar. A victim of its own success, the company found its existing L&D processes no longer fit for purpose as it expanded its operations, putting significant strain on skills, career, and leadership development.<\/p>\n <\/p>\n \u201cHaving half the organization in North America working remotely and the other half in Europe on a hybrid model presents significant challenges when it comes to standardized and accessible learning,\u201d says Matthew Brown, Chief People and Culture Officer at Schoox. \u201cOur previous training was very product focused around how we could best serve our customers. And with no one responsible for our L&D program, we lacked much-needed consistency. We wanted a way to take it to the next level.\u201d<\/p>\n <\/p>\n While COVID-19 lockdowns undoubtedly hurt Schoox\u2019s L&D performance, Matthew explains the company\u2019s need was much more culturally fundamental: \u201cWhen I started thinking about solving our L&D problem, I didn\u2019t want to go to the ends of the earth proving the business case.\u201d<\/p>\n <\/p>\n To achieve the necessary training consistency across its widespread teams in a way that could make people feel they had complete ownership over their learning, Schoox realized it needed an online learning platform with the right breadth of digestible content to help ensure large-scale adoption.<\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"Our aim wasn\u2019t to serve our current skillsets. Rather, it was to expand our personal development and the skills we need for our jobs. We turned on everything in the platform to see how people used it organically.","tab_quote_author_name":"Karen Clem","tab_quote_author_title":"Senior Director of Talent Development ","tab_quote_author_photo":false},"solution_tab_heading":"An online learning solution with employees at its heart ","solution_tab_text":" <\/p>\n \u201cWe tried to understand what the company needed through employee surveys \u2014 we wanted to know what it takes for people to bring their whole selves to work,\u201d says Matthew. \u201cThey told us they wanted multimodal content, such as video and microlearning, across various courses, not just skills applicable to their roles.\u201d<\/p>\n <\/p>\n Following recommendations from Schoox\u2019s technical team, who advocated for the Udemy Business platform based on its technical courses, the company deployed the platform to its entire team. As Karen Clem, Senior Director of Talent Development at Schoox, explains, key to this strategy was giving people access to everything Udemy Business has to offer: \u201cOur aim wasn\u2019t to serve our current skillsets. Rather, it was to expand our personal development and<\/em> the skills we need for our jobs. We turned on everything in the platform to see how people used it organically.\u201d<\/p>\n <\/p>\n This implementation period was critical for Schoox because it reinforced the company\u2019s commitment to \u201cunlearning\u201d \u2013 a concept that encourages new employees to bring their experience but not their previous company\u2019s culture. And while many employees were initially hesitant to start courses they didn\u2019t believe they\u2019d finish, Schoox has been careful to instead create a culture of learning curiosity.<\/p>\n <\/p>\n For example, the company uses curated Learning Paths in the Udemy Business platform to ensure L&D content is more relevant, making it less intimidating to access. What\u2019s more, Schoox runs a training program to help team leaders understand how to edit course content and make learning more relevant to their goals. The company has also integrated Udemy Business with its rewards and recognition platform, helping encourage positive platform adoption and an enthusiasm for learning.<\/p>\n Data-led insights driving development and empowering leaders<\/strong><\/p>\n Using deep-dive metrics in the Udemy Business platform, Schoox now has access to unique knowledge with the Skill Insights dashboard \u2014 including surprising business benefits. \u201cUsing the Skill Insights dashboard in Udemy helps us understand how our work ebbs and flows, including which teams are overworked and how we can rethink our resourcing,\u201d says Matthew.<\/p>\n \u201cIt also helps us prepare for future needs. For example, if we see people investing their time in content that\u2019s not linked to their role, this may indicate they\u2019re in the wrong role or we even need to realign their role.\u201d<\/p>\n Schoox\u2019s leadership has also changed its approach to L&D since using Udemy Business. The company\u2019s recently-launched leadership bootcamp is designed to encourage lifelong learning habits and has changed the way managers use the platform. It\u2019s helping to drive a culture of autonomy among managers, getting them to self-serve for metrics and platform administration processes.<\/p>\n Significant company-wide adoption boosting outcomes \u2014 and changing perceptions<\/strong><\/p>\n Across its 260 users, Schoox amasses 600 hours of learning in the Udemy Business platform each quarter. \u201cUdemy Business has more than exceeded our expectations,\u201d says Matthew. \u201cWe believe our success is equally down to the platform, its content, and the care we take with our culture. We want our people to always bring their best selves to work.\u201d<\/p>\n \u201cThe platform has allowed us to see the variety of learning interests within our organization. Udemy Business really helps us see what matters to our workforce \u2014 it\u2019s the gift that keeps on giving,\u201d added Karen.<\/p>\n","include_results_tab":false,"results_tab_include_quote":false,"results_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"results_tab_heading":"","results_tab_text":"","include_looking_forward_tab":true,"looking_forward_tab_include_quote":false,"looking_forward_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"looking_forward_tab_heading":"Keeping employees central to developing a learning culture ","looking_forward_tab_text":" Keen to monopolize on its success, Schoox has kept its people at the heart of its L&D strategy, allowing them to lead the company\u2019s strategy into the future. \u201cFor anyone starting their Udemy Business journey, I\u2019d recommend ensuring you get full buy in from your executive team \u2014 it signals to employees you take L&D seriously,\u201d explains Karen. \u201cAlso, don\u2019t be afraid to let things run for a bit. It allows you to truly understand people\u2019s natural learning behaviors and how best to support them.\u201d<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"Udemy Business has more than exceeded our expectations. We believe our success is equally down to the platform, its content, and the care we take with our culture. We want our people to always bring their best selves to work.","main_page_quote_author_name":"Matthew Brown","main_page_quote_author_title":"Chief People and Culture Officer ","main_page_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/04\/Matthew-Brown-1.png.webp"},"more_success_stories_repeater":[{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/04\/23UBCM092_InnoWave-CS_Customer-Logo-300x140-1.png.webp","success_story_link":"\/case-studies\/innowave\/"}],"hide_footer":false,"hide_navigation":false},"yoast_head":"\n