OverIT helps field service teams harness the latest technology and digital transformation innovations to work safer and smarter. Its Next-Gen FSM platform supports operators, engineers, and technicians to monitor their work in the field \u2014 integrating countless modern technologies such as CRM, ERP, asset management, GIS, and IoT.<\/p>\n\n\n\n
While the company\u2019s operations have traditionally centered on Italy, OverIT has strategic growth ambitions in Europe and North America, almost doubling its headcount in just two years to help make it happen. Relying on just limited in-person training, OverIT needed an online learning solution that would help support new hire onboarding<\/strong> and offer wide-ranging skills training on demand.<\/p>\n\n\n\n Successfully competing with some of the biggest players in the FSM market, OverIT is well-regarded across the energy and oil and gas sectors for its commitment to research and development (R&D), and has even been recognized as a Leader by IDC Marketspace for its Worldwide Utilities FSM Solutions.<\/p>\n\n\n\n This level of success doesn\u2019t come easy. It\u2019s taken more than 20 years of hard work and, most recently, doubling the company\u2019s headcount to position its operations for global expansion.<\/p>\n\n\n\n But as any successful organization knows, a rapidly scaling team needs substantial Learning and Development (L&D) support, specifically bespoke, accessible onboarding. Samanta Zanchi, Learning & Development Manager at OverIT, explains: \u201cOur previous L&D program relied on in-person training that was primarily product-focused \u2014 and was delivered by our senior employees who could only hold limited sessions each year. With new hire onboarding and the upskilling of existing employees<\/strong> on new products so critical to our growth, we needed a way to create a truly modern employee experience\u201d.<\/p>\n\n\n\n OverIT had many new hires to onboard and train, and its remote workers needed greater L&D support<\/strong>. The company required an online L&D platform that could augment its newly created employee induction model and provide all its people with always-on training courses on any device.<\/p>\n\n\n\n Because OverIT wanted to improve its employee experience through accessible online L&D, Samanta was keen for the company\u2019s L&D strategy to be led by employees. \u201cWe set out surveying employees\u2019 needs, and it became quickly apparent we needed a wide-ranging and scalable solution,\u201d says Samanta. \u201cAfter trialing several of the leading L&D solutions, we selected Udemy Business for its core skill support<\/strong> and ability to create Learning Paths.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":" OverIT<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-16507","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_description":"OverIT streamlines Field Service Management operations through state-of-the-art products, to increase productivity, efficiency and safety of industry-leading companies. Recognized as \u201cLeaders\u201d and \u201cVisionaries\u201d by the major IT consulting firms, they serve the Energy & Utility, Oil & Gas, Industrial Manufacturing and Transportation industries with specific product templates. OverIT helps field service teams harness the latest technology and digital transformation innovations to work safer and smarter. Its Next-Gen FSM platform supports operators, engineers, and technicians to monitor their work in the field \u2014 integrating countless modern technologies such as CRM, ERP, asset management, GIS, and IoT. While the company\u2019s operations have traditionally centered on Italy, OverIT has strategic growth ambitions in Europe and North America, almost doubling its headcount in just two years to help make it happen. Relying on just limited in-person training, OverIT needed an online learning solution that would help support new hire onboarding and offer wide-ranging skills training on demand.<\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Business\/Productivity Software"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"Italy"},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"600+"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"Across 3 countries "},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"2X","statistic_icon":false,"statistic_text":"Faster onboarding of new hires"},{"number_or_icon":"number","statistic_number":"100%","statistic_icon":false,"statistic_text":"Greater access to multilingual course content"},{"number_or_icon":"number","statistic_number":"65%","statistic_icon":false,"statistic_text":"Increase in people upskilled in just 1 year"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"Our previous L&D program relied on in-person training that was primarily product focused \u2014 and was delivered by our senior employees who could only hold limited sessions each year. With new hire onboarding and the upskilling of existing employees on new products so critical to our growth, we needed a way to create a truly modern employee experience.","tab_quote_author_name":"Samanta Zanchi ","tab_quote_author_title":"Learning & Development Manager","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/10\/samanta-zanchi-headshot-yellow.png.webp"},"challenge_tab_heading":"A rapidly scaling workforce in need of greater onboarding support","challenge_tab_text":" <\/p>\n Successfully competing with some of the biggest players in the FSM market, OverIT is well-regarded across the energy and oil and gas sectors for its commitment to research and development (R&D), and has even been recognized as a Leader by IDC Marketspace for its Worldwide Utilities FSM Solutions.<\/p>\n <\/p>\n This level of success doesn\u2019t come easy. It\u2019s taken more than 20 years of hard work and, most recently, doubling the company\u2019s headcount to position its operations for global expansion.<\/p>\n <\/p>\n But as any successful organization knows, a rapidly scaling team needs substantial Learning and Development (L&D) support, specifically bespoke, accessible onboarding. Samanta Zanchi, Learning & Development Manager at OverIT, explains: \u201cOur previous L&D program relied on in-person training that was primarily product-focused \u2014 and was delivered by our senior employees who could only hold limited sessions each year. With new hire onboarding and the upskilling of existing employees<\/strong> on new products so critical to our growth, we needed a way to create a truly modern employee experience\u201d.<\/p>\n <\/p>\n OverIT had many new hires to onboard and train, and its remote workers needed greater L&D support<\/strong>. The company required an online L&D platform that could augment its newly created employee induction model and provide all its people with always-on training courses on any device.<\/p>\n <\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"We\u2019ve noticed our new hires are far more productive since we introduced our induction plan using Udemy Business. It\u2019s far easier to onboard in larger numbers.","tab_quote_author_name":"Samanta Zanchi ","tab_quote_author_title":"Learning & Development Manager","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/10\/samanta-zanchi-headshot-yellow.png.webp"},"solution_tab_heading":"A clearly defined onboarding program to help enable rapid growth","solution_tab_text":" <\/p>\n Because OverIT wanted to improve its employee experience through accessible online L&D, Samanta was keen for the company\u2019s L&D strategy to be led by employees. \u201cWe set out surveying employees\u2019 needs, and it became quickly apparent we needed a wide-ranging and scalable solution,\u201d says Samanta. \u201cAfter trialing several of the leading L&D solutions, we selected Udemy Business for its core skill support<\/strong> and ability to create Learning Paths.\u201d<\/p>\n OverIT hires and onboards more than 100 employees each year. Using Learning Paths in the Udemy Business platform, line managers can define the content for each hire and monitor their progress within the platform\u2019s dashboard. This is supported by Udemy Business\u2019 Categories feature \u2014 allowing managers to select only the most relevant courses based on individual role requirements or whole team goals.<\/p>\n Among the most popular courses are project management, communications, and leadership, helping prepare OverIT\u2019s future senior leaders for the company\u2019s next stages of growth. What\u2019s more, an increasing number of OverIT\u2019s people are using Udemy Business to study aspects of software engineering \u2014 a critical capability of its commitment to R&D.<\/p>\n \u201cMy original goal was to create a great employee experience. Now, I want people to lead their own career paths,\u201d says Samanta. \u201cOur partnership with Udemy Business is helping us with our ambition to expand globally. The platform is fundamental to fostering an L&D mindset.\u201d<\/p>\n A global expansion strategy also means supporting several languages and improving the team\u2019s English language skills to help enter new markets. While most of Udemy Business\u2019 courses are available in several languages, many of OverIT\u2019s people use English course content not just to learn new skills, but to improve their English language skills at the same time.<\/p>\n <\/p>\n","include_results_tab":true,"results_tab_include_quote":true,"results_tab_quote_group":{"tab_quote_text":"With Udemy Business I am now able to acquire relevant professional skills by taking part to the Learning Path my manager created for my development, enriching it with additional training contents in order to meet the emerging professional needs and new skills required.","tab_quote_author_name":"Maurizio Mattioni ","tab_quote_author_title":"Project Manager \u2013 OverIT","tab_quote_author_photo":false},"results_tab_heading":"86% adoption rate in the first six months and time to onboard new hires slashed","results_tab_text":" Within just six months of OverIT going live on Udemy Business, more than 86% of the company has adopted the platform, with over 600 hours of course content completed \u2014 an average of five hours per employee. What\u2019s more, employee satisfaction is very high, with each course achieving a 4.4 out of 5 rating or above.<\/p>\n \u201cThe simple fact is we can\u2019t guarantee consistent L&D across our team without Udemy Business,\u201d explains Samanta. \u201cFor example, we wouldn\u2019t have been able to cater to so many different training needs or perfect our new hire induction content. And because tender requests in Italy require us to demonstrate a certain degree of employee training, Udemy Business has even helped open up new business opportunities for us.\u201d<\/p>\n Adopting an online learning solution that\u2019s aligned with the company\u2019s strategic goals has allowed OverIT to scale its team in response to demand, without the worry of reducing efficiency. It\u2019s also meant that its existing team is more knowledgeable \u2014 which ultimately benefits its end customers.<\/p>\n \u201cWe\u2019ve noticed our new hires are far more productive since we introduced our induction plan using Udemy Business,\u201d says Samanta. \u201cIt\u2019s far easier to onboard in larger numbers. The platform also helps us quickly respond to new customer delivery methods and upskill less technical employees before releasing product reconfigurations.\u201d<\/p>\n As one such learner shares, \u201cThe platform provides unlimited access to the contents chosen, thus motivating and encouraging me to keep on learning, adjusting classes and pace of study to work and family commitments and to my own speed of learning.\u201d \u2013 Maurizio Mattioni, Project Manager – OverIT<\/p>\n","include_looking_forward_tab":true,"looking_forward_tab_include_quote":true,"looking_forward_tab_quote_group":{"tab_quote_text":"The platform provides unlimited access to the contents chosen, thus motivating and encouraging me to keep on learning, adjusting classes and pace of study to work and family commitments and to my own speed of learning.","tab_quote_author_name":"Maurizio Mattioni ","tab_quote_author_title":"Project Manager \u2013 OverIT","tab_quote_author_photo":false},"looking_forward_tab_heading":"R&D optimization and global expansion","looking_forward_tab_text":" As OverIT continues its growth journey, Samanta wants to measure the impact of training on the business in greater detail to help senior leadership gain a deeper understanding of how they can improve R&D. As the company expands to new markets, it plans to use Udemy Business to help improve its employees\u2019 cultural awareness skills.<\/p>\n \u201cOur people have fully-embraced online learning, with many now choosing how and where they complete training courses \u2014 Udemy Business creates curiosity,\u201d says Samanta. \u201cIf I were to advise anyone embarking on their Udemy Business journey, it would be to understand your employees\u2019 needs from the off and test Udemy Business against those needs, create a manager-led onboarding strategy, and communicate with your teams frequently.\u201d<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"Our people have fully-embraced online learning, with many now choosing how and where they complete training courses \u2014 Udemy Business creates curiosity.","main_page_quote_author_name":"Samanta Zanchi","main_page_quote_author_title":"Learning & Development Manager","main_page_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/10\/samanta-zanchi-headshot-yellow.png.webp"},"more_success_stories_repeater":[{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/09\/XP_Logo_300px_Wide.png.webp","success_story_link":"\/case-studies\/xp-inc\/"},{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/09\/Valtech-Logo-bleu.png.webp","success_story_link":"\/case-studies\/valtech\/"}],"hide_footer":false,"hide_navigation":false},"yoast_head":"\nChallenge<\/strong>: A rapidly scaling workforce in need of greater onboarding support<\/strong><\/h3>\n\n\n\n
Solution<\/strong>: A clearly defined onboarding program to help enable rapid growth<\/strong><\/h3>\n\n\n\n
\r\n
\r\nTheir know-how gained in over 20 years of concrete and operational experience, has enabled them to help hundreds of multinational companies transforming their processes, thus leading them to herald a new Field Service Management era, where tasks debriefing is now totally hands-free. ","case_study_pdf":"https:\/\/info.udemy.com\/rs\/273-CKQ-053\/images\/UB_Case_Study_OverIT_20220922.pdf","key_results":false,"choose_resource_hubs":["default"],"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/09\/overit-resource-thumbnail-596x348-1.png.webp","customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/09\/OverIT-logo-400-1.png.webp","customer_quote":true,"has_video":false,"quote_image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/09\/22UBCM256-Client.png.webp","quote_text":"My original goal was to create a great employee experience. Now, I want people to lead their own career paths. Our partnership with Udemy Business is helping us with our ambition to expand globally. The platform is fundamental to fostering an L&D mindset.","quote_name":"Samanta Zanchi","quote_title":"Learning & Development Manager","publish_to_selected_resource_hubs":["yes"],"resource_topics":["integrated_learning","on_demand_learning","technical_upskilling"],"company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/09\/OverIT-logo-400.png.webp","show_customer_spotlight":false,"main_heading":"OverIT Boosts New Hire Onboarding Efficiency and Upskills its Entire Workforce","case_study_details_paragraph":"