{"id":14992,"date":"2022-04-27T18:18:48","date_gmt":"2022-04-27T18:18:48","guid":{"rendered":"https:\/\/business.udemy.com\/?post_type=cohort-learning&#038;p=14992"},"modified":"2023-07-13T14:03:07","modified_gmt":"2023-07-13T14:03:07","slug":"building-a-customer-centric-supply-chain","status":"publish","type":"cohort-collection","link":"https:\/\/business.udemy.com\/cohort-collection\/building-a-customer-centric-supply-chain\/","title":{"rendered":"Building A Customer-Centric Supply Chain"},"featured_media":15706,"template":"","meta":{"_acf_changed":false,"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","jv_blocks_editor_width":"","_genesis_block_theme_hide_title":false},"class_list":["post-14992","cohort-collection","type-cohort-collection","status-publish","has-post-thumbnail","hentry","post","with-featured-image"],"acf":{"type":"Course","title":"Building A Customer-Centric Supply Chain","subtitle":"Learn How to Align the Customer Response Into Operations","cover_image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/04\/building-a-customer-centric-supply-chain-1600x900-1.jpg.webp","description":"<p>In the customer-centric supply chain we focus on reliably serving the customer. We map our customers\u2019 processes in order to better understand their needs, speak with our customers to define what matters to the customer, and build win-win relationships. The customer is at the center of all aspects of our business.<\/p>\n<p>In this course, we explore the customer-centric supply chain and apply customer-centric concepts to the learners\u2019 supply chain organization.<\/p>\n<p><strong>We will:<\/strong><\/p>\n<ul>\n<li>Explore the ways in which greater alignment across the supply chain organization enables customer-centric processes<\/li>\n<li>Identify the customer-centric opportunity in the learner\u2019s organization<\/li>\n<li>Consider how cost-to-serve analysis can help segment and better serve customers<\/li>\n<li>Join colleagues in identifying how the organization can increase visibility into its moments of truth<\/li>\n<\/ul>\n","partner_title":"Supply Chain Insights","partner_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/04\/supply-chain-insights-logo-280px.png.webp","learners_will":[{"bullet_point":"Discover how the rise of e-commerce has fundamentally changed what it means to be \u201ccustomer-centric\u201d"},{"bullet_point":"Learn why reliability is the hallmark of good customer service"},{"bullet_point":"Explore ways of incorporating social media analysis into their supply chain\u2019s demand planning processes"}],"author":[{"name":"Lora Cecere","title":"Founder of Supply Chain Insights and Industry Analyst at Gartner, AMR Research, and Altimeter Group","photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/04\/lora-cecere-purple-160px.jpg.webp"}],"overview_pdf_link":"https:\/\/info.udemy.com\/rs\/273-CKQ-053\/images\/Building_Customer_Centric_Supply_Chain.pdf","topics":["Supply Chain Leadership Academy"],"duration":"1","target_level":["functional"]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Building A Customer-Centric Supply Chain - Udemy Business<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/business.udemy.com\/ko\/cohort-collection\/building-a-customer-centric-supply-chain\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building A Customer-Centric Supply Chain\" \/>\n<meta property=\"og:url\" content=\"https:\/\/business.udemy.com\/cohort-collection\/building-a-customer-centric-supply-chain\/\" \/>\n<meta property=\"og:site_name\" content=\"Udemy Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/udemy\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-13T14:03:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/04\/building-a-customer-centric-supply-chain-1600x900-1.jpg.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@udemy\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/business.udemy.com\\\/cohort-collection\\\/building-a-customer-centric-supply-chain\\\/\",\"url\":\"https:\\\/\\\/business.udemy.com\\\/cohort-collection\\\/building-a-customer-centric-supply-chain\\\/\",\"name\":\"Building A Customer-Centric Supply Chain - Udemy Business\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/business.udemy.com\\\/ko\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/business.udemy.com\\\/cohort-collection\\\/building-a-customer-centric-supply-chain\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/business.udemy.com\\\/cohort-collection\\\/building-a-customer-centric-supply-chain\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/business.udemy.com\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/building-a-customer-centric-supply-chain-1600x900-1.jpg\",\"datePublished\":\"2022-04-27T18:18:48+00:00\",\"dateModified\":\"2023-07-13T14:03:07+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/business.udemy.com\\\/cohort-collection\\\/building-a-customer-centric-supply-chain\\\/#breadcrumb\"},\"inLanguage\":\"ko-KR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/business.udemy.com\\\/cohort-collection\\\/building-a-customer-centric-supply-chain\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ko-KR\",\"@id\":\"https:\\\/\\\/business.udemy.com\\\/cohort-collection\\\/building-a-customer-centric-supply-chain\\\/#primaryimage\",\"url\":\"https:\\\/\\\/business.udemy.com\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/building-a-customer-centric-supply-chain-1600x900-1.jpg\",\"contentUrl\":\"https:\\\/\\\/business.udemy.com\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/building-a-customer-centric-supply-chain-1600x900-1.jpg\",\"width\":1600,\"height\":900,\"caption\":\"Building a Customer Centric Supply Chain\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/business.udemy.com\\\/cohort-collection\\\/building-a-customer-centric-supply-chain\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/business.udemy.com\\\/ko\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Building A Customer-Centric Supply Chain\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/business.udemy.com\\\/ko\\\/#website\",\"url\":\"https:\\\/\\\/business.udemy.com\\\/ko\\\/\",\"name\":\"Udemy Business\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/business.udemy.com\\\/ko\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/business.udemy.com\\\/ko\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ko-KR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/business.udemy.com\\\/ko\\\/#organization\",\"name\":\"Udemy Business\",\"url\":\"https:\\\/\\\/business.udemy.com\\\/ko\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ko-KR\",\"@id\":\"https:\\\/\\\/business.udemy.com\\\/ko\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/business.udemy.com\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/udemy-business-logo.svg\",\"contentUrl\":\"https:\\\/\\\/business.udemy.com\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/udemy-business-logo.svg\",\"width\":164,\"height\":28,\"caption\":\"Udemy Business\"},\"image\":{\"@id\":\"https:\\\/\\\/business.udemy.com\\\/ko\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/udemy\",\"https:\\\/\\\/x.com\\\/udemy\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/udemy\",\"https:\\\/\\\/www.instagram.com\\\/udemy\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Building A Customer-Centric Supply Chain - Udemy Business","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/business.udemy.com\/ko\/cohort-collection\/building-a-customer-centric-supply-chain\/","og_locale":"ko_KR","og_type":"article","og_title":"Building A Customer-Centric Supply Chain","og_url":"https:\/\/business.udemy.com\/cohort-collection\/building-a-customer-centric-supply-chain\/","og_site_name":"Udemy Business","article_publisher":"https:\/\/www.facebook.com\/udemy","article_modified_time":"2023-07-13T14:03:07+00:00","og_image":[{"width":1600,"height":900,"url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/04\/building-a-customer-centric-supply-chain-1600x900-1.jpg.webp","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@udemy","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/business.udemy.com\/cohort-collection\/building-a-customer-centric-supply-chain\/","url":"https:\/\/business.udemy.com\/cohort-collection\/building-a-customer-centric-supply-chain\/","name":"Building A Customer-Centric Supply Chain - Udemy Business","isPartOf":{"@id":"https:\/\/business.udemy.com\/ko\/#website"},"primaryImageOfPage":{"@id":"https:\/\/business.udemy.com\/cohort-collection\/building-a-customer-centric-supply-chain\/#primaryimage"},"image":{"@id":"https:\/\/business.udemy.com\/cohort-collection\/building-a-customer-centric-supply-chain\/#primaryimage"},"thumbnailUrl":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/04\/building-a-customer-centric-supply-chain-1600x900-1.jpg.webp","datePublished":"2022-04-27T18:18:48+00:00","dateModified":"2023-07-13T14:03:07+00:00","breadcrumb":{"@id":"https:\/\/business.udemy.com\/cohort-collection\/building-a-customer-centric-supply-chain\/#breadcrumb"},"inLanguage":"ko-KR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/business.udemy.com\/cohort-collection\/building-a-customer-centric-supply-chain\/"]}]},{"@type":"ImageObject","inLanguage":"ko-KR","@id":"https:\/\/business.udemy.com\/cohort-collection\/building-a-customer-centric-supply-chain\/#primaryimage","url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/04\/building-a-customer-centric-supply-chain-1600x900-1.jpg.webp","contentUrl":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/04\/building-a-customer-centric-supply-chain-1600x900-1.jpg.webp","width":1600,"height":900,"caption":"Building a Customer Centric Supply Chain"},{"@type":"BreadcrumbList","@id":"https:\/\/business.udemy.com\/cohort-collection\/building-a-customer-centric-supply-chain\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/business.udemy.com\/ko\/"},{"@type":"ListItem","position":2,"name":"Building A Customer-Centric Supply Chain"}]},{"@type":"WebSite","@id":"https:\/\/business.udemy.com\/ko\/#website","url":"https:\/\/business.udemy.com\/ko\/","name":"Udemy Business","description":"","publisher":{"@id":"https:\/\/business.udemy.com\/ko\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/business.udemy.com\/ko\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ko-KR"},{"@type":"Organization","@id":"https:\/\/business.udemy.com\/ko\/#organization","name":"Udemy Business","url":"https:\/\/business.udemy.com\/ko\/","logo":{"@type":"ImageObject","inLanguage":"ko-KR","@id":"https:\/\/business.udemy.com\/ko\/#\/schema\/logo\/image\/","url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/04\/udemy-business-logo.svg","contentUrl":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/04\/udemy-business-logo.svg","width":164,"height":28,"caption":"Udemy Business"},"image":{"@id":"https:\/\/business.udemy.com\/ko\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/udemy","https:\/\/x.com\/udemy","https:\/\/www.linkedin.com\/company\/udemy","https:\/\/www.instagram.com\/udemy\/"]}]}},"_links":{"self":[{"href":"https:\/\/business.udemy.com\/ko\/wp-json\/wp\/v2\/cohort-collection\/14992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/business.udemy.com\/ko\/wp-json\/wp\/v2\/cohort-collection"}],"about":[{"href":"https:\/\/business.udemy.com\/ko\/wp-json\/wp\/v2\/types\/cohort-collection"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/business.udemy.com\/ko\/wp-json\/wp\/v2\/media\/15706"}],"wp:attachment":[{"href":"https:\/\/business.udemy.com\/ko\/wp-json\/wp\/v2\/media?parent=14992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}