For over a year before Quinnox, an Everforth company, made it official, engineers at the 1,800-person IT services organization were subscribing to Udemy on their own \u2014 paying out of pocket, learning on their time. That grassroots signal told learning leaders everything they needed to know about where the organization’s next learning platform should come from.<\/p>\n
In 2023, Quinnox committed to Udemy Business as the foundation of a new capability-building strategy. Three years later, fresher onboarding time has dropped by two months, bench-to-billable transitions have significantly improved, and certification targets are being exceeded across the board. This is what happens when learning gets embedded into culture \u2014 not just a catalog.<\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"IT Professional Services"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"Chicago"},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"1,800"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"Mumbai and Bangalore"},"download_case_study":170660,"statistics_repeater":[{"number_or_icon":"number","statistic_number":"33%","statistic_icon":false,"statistic_text":"Faster onboarding"},{"number_or_icon":"number","statistic_number":"80%+ ","statistic_icon":false,"statistic_text":"Drop in external training dependency"},{"number_or_icon":"number","statistic_number":"117%","statistic_icon":false,"statistic_text":"Internal certification target achieved"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"We were using an LMS; however, employee feedback indicated that the content did not fully meet expectations. As a result, employees were increasingly exploring alternative learning resources independently.\r\n","tab_quote_author_name":"Sunil Varghese","tab_quote_author_title":"Vice President of Human Capital Management","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/06\/Screenshot-2026-06-17-at-10.22.00\u202fPM.png.webp"},"challenge_tab_heading":"Closing the gap between hire and contribution","challenge_tab_text":"
For a fast-growing IT services company, talent readiness is a revenue lever. When a new employee hired from campus takes six months to become independently productive on a client project, that\u2019s six months of senior engineer time diverted from billable work. Six months of stretched project timelines. Six months before an employee starts contributing to the bottom line.<\/p>\n
By the time Quinnox began evaluating alternatives, a pattern became unmistakable: Campus recruits \u2014 in India they\u2019re known as freshers \u2014 were taking six months or longer to reach independent project readiness. During that window, experienced team members and subject matter experts were shouldering the burden of foundational training, pulled away from client delivery work that drives revenue. Skill gaps in high-demand areas \u2014 cloud infrastructure, DevOps, Salesforce, and full-stack development \u2014 were creating staffing bottlenecks and affecting client confidence.<\/p>\n
The company\u2019s existing LMS was not keeping pace. Content quality lagged behind a rapidly evolving technology landscape, and employees knew it. Many had quietly begun paying for Udemy out of their own pockets, a clear signal the tools Quinnox provided were not meeting the expectations of a technically sophisticated workforce. The message from the front lines was consistent and direct: Quinnox needed a learning platform that employees want to use.<\/p>\n
\u201cWe were using an LMS; however, employee feedback indicated that the content did not fully meet expectations,\u201d said Sunil Varghese, Vice President of Human Capital Management. \u201cAs a result, employees were increasingly exploring alternative learning resources independently.\u201d<\/p>\n
\u201cThe question we kept coming back to was: how do we scale delivery without scaling our training burden?\u201d he said. \u201cWe needed learning that could grow with us, not slow us down.”<\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"The business case was straightforward. Better content, self-paced access, and structured learning paths would reduce time-to-billability and cut external training costs. The platform employees actually wanted to use happened to be the one that made the most business sense.","tab_quote_author_name":"Sunil Varghese","tab_quote_author_title":"Vice President of Human Capital Management","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/06\/Screenshot-2026-06-17-at-10.22.00\u202fPM.png.webp"},"solution_tab_heading":"Turning a content catalog into a capability engine","solution_tab_text":"
In 2023, Quinnox committed to Udemy Business, not as an experiment but as an organization-wide investment. Rather than running a limited pilot, Quinnox extended access to approximately 1,200 employees from the outset, covering the core development and application teams most directly tied to client delivery. By March 2026, the ROI was compelling enough to justify extending access to all 1,500 employees (excluding contract staff), including support functions across HR, IT, and facilities.<\/p>\n
\u201cThe business case was straightforward,\u201d Varghese said. \u201cBetter content, self-paced access, and structured learning paths would reduce time-to-billability and cut external training costs. The platform employees actually wanted to use happened to be the one that made the most business sense.”<\/p>\n
The rollout was built around a philosophy of guided, structured learning rather than a simple content catalog. Employees were not left to navigate the platform independently. Quinnox built curated, role-based learning paths aligned to current and anticipated technology requirements in areas including cloud (AWS, Azure), enterprise applications (Salesforce, SAP), integration platforms, data, AI tooling, and testing frameworks.<\/p>\n
Project-specific training programs, known internally as PSTs, were designed using a blended approach combining self-paced Udemy content with focused SME-led sessions. AI-powered learning paths personalized each employee’s journey by role and tech stack. Udemy role-play simulations were piloted to build client communication and stakeholder management skills in a practical, low-risk environment.<\/p>\n
Building accountability into the program was equally deliberate. The company embedded development KPIs into the goals of employees, managers, and department heads. Power BI dashboards gave leadership real-time visibility into adoption and progress at the team level. A dedicated “Deal Hour” gave employees protected time for development without sacrificing project commitments. Leaderboard recognition, learner spotlights in internal communications, and quarterly rewards for active learners all reinforced a culture where learning became something to celebrate, not schedule around.<\/p>\n
Most critically, Quinnox made the connection between learning and career progression explicit and concrete. Completing structured learning and clearing internal assessments became a mandatory step in the promotion process for technology employees. Certifications were tied directly to project allocation and new client opportunities. When employees could see that learning led to better projects, better roles, and real recognition, engagement followed.<\/p>\n","include_results_tab":true,"results_tab_include_quote":true,"results_tab_quote_group":{"tab_quote_text":"Udemy Business is an enabler. The impact comes from how well it is embedded into the culture and day-to-day work.","tab_quote_author_name":"Sunil Varghese","tab_quote_author_title":"Vice President of Human Capital Management","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/06\/Screenshot-2026-06-17-at-10.22.00\u202fPM.png.webp"},"results_tab_heading":"Learning hours fuel client-ready talent","results_tab_text":"
Three years of partnership with Udemy Business at Quinnox tell a consistent story. When learning is embedded into culture and tied to real business outcomes, the impact is measurable and significant.<\/p>\n
Business outcomes<\/strong><\/p>\n The most immediate result was in fresher onboarding. Time-to-deployment readiness for campus recruits dropped from approximately six months to four, a 33% improvement that translates directly into earlier billability and improved project velocity. For the freshers who joined during the most recent fiscal year alone, the Udemy-powered blended learning approach generated approximately 70% savings.<\/p>\n Beyond fresher onboarding, employees transitioned from bench to billing 30% faster \u2014 through targeted upskilling and cross-skilling initiatives \u2014\u00a0with overall bench engagement eclipsing 82% through structured learning programs.<\/p>\n On certifications, Quinnox exceeded its targets across the board. External certification achievement reached more than 96% against a 90% target. Internal certification validation reached more than 70% against a 60% target, a 117% achievement rate. Twenty project-specific training programs impacted approximately 300 employees, directly supporting revenue continuation and new client opportunities, by ensuring teams were ready for technology transitions before they became business disruptions.<\/p>\n Department and program outcomes<\/strong><\/p>\n The efficiency gains for senior teams were equally significant. Time spent by subject matter experts and senior staff on foundational training fell by approximately 70% to 80%, freeing experienced engineers and architects to focus on higher-value client delivery. Dependency on external training providers dropped by more than 80%, delivering substantial cost savings and the agility to scale learning without the constraints of traditional classroom programs.<\/p>\n The business case Quinnox made internally, a promise to reduce external training costs by 75% to 80%, was delivered. In the most recent fiscal year, Quinnox achieved 103% of its target for average training hours per employee, and more than 90% of employees completed their required training against a 90% target.<\/p>\n Career impact: The human story<\/strong><\/p>\n Approximately 8% of technology employees eligible for appraisal were promoted in a recent cycle, with completion of structured learning and internal assessments serving as a qualifying criterion. Cross-skilling initiatives enabled employees to move across technology stacks and roles, reducing both hiring dependency and bench costs.<\/p>\n \u201cThe metrics tell one part of the story,\u201d Varghese said. \u201cBut the bigger change is that learning is now a real part of how our people grow their careers and how we staff our projects. That connection is what makes the numbers sustainable.\u201d<\/p>\n The stories behind the numbers bring the pattern to life.<\/strong><\/p>\n Tejas Gotavade joined Quinnox as a fresher and used Udemy as his primary onboarding resource, following structured learning paths to understand complex project workflows quickly. He was contributing to a client project within four months.<\/p>\n “If I hadn’t used Udemy, I wouldn’t have understood the project so quickly,” Tejas said. “It saved me a lot of ramp-up time.”<\/p>\n Ranjit Vijayan dedicated late nights to structured study after family responsibilities, completing his AWS certification through Udemy and expanding his capacity to design cloud solutions for clients. “Udemy helped me structure what I already knew and then go far beyond it,” he said.<\/p>\n Sahana V. learned Node.js entirely from scratch, building her understanding of APIs, server-side logic, and project fundamentals through weekend sessions and short pockets of time throughout her week. When a new client project required Node.js expertise, she was ready, stepping confidently into the requirement without relying on senior mentors for foundational concepts.<\/p>\n These were not outliers. They\u2019re the pattern repeated across a workforce where self-directed learning has become the norm rather than the exception.<\/p>\n","include_looking_forward_tab":true,"looking_forward_tab_include_quote":false,"looking_forward_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"looking_forward_tab_heading":"Deepening and improving","looking_forward_tab_text":" Over the next one to two years, Quinnox is focused on deepening the integration between learning and business outcomes: expanding AI-powered personalization by role and technology stack, strengthening the connection between learning paths and deployment readiness, and improving measurement to move beyond participation metrics toward clear linkage between upskilling and project results.<\/p>\n For other IT services companies navigating similar pressures, Varghese offers direct advice:<\/p>\n “Udemy Business is an enabler,\u201d he said. \u201cThe impact comes from how well it is embedded into the culture and day-to-day work. Do not treat Udemy as a training budget decision. It\u2019s an investment in your talent and your capability to deliver.”<\/p>\n Three years in, that philosophy has turned Udemy Business into a capability engine that is measurably accelerating how fast talent becomes productive, how efficiently projects get staffed, and how confidently employees grow into new opportunities.<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"Learning is now a real part of how our people grow their careers and how we staff our projects.","main_page_quote_author_name":"Sunil Varghese","main_page_quote_author_title":"Vice President of Human Capital Management","main_page_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/06\/Screenshot-2026-06-17-at-10.22.00\u202fPM.png.webp"},"more_success_stories_repeater":[{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/05\/Binance-Case-Study-thumbnail_Larger.png.webp","success_story_link":"https:\/\/business.udemy.com\/case-studies\/binance-provides-on-demand-learning-to-thousands-of-employees-in-nearly-100-countries\/"}],"customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/06\/Quinnox_case-study-thumbnail_02.jpg.webp","customer_quote":false,"has_video":false,"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/06\/Quinnox_case-study-thumbnail_02.jpg.webp"},"yoast_head":"\n