{"id":147574,"date":"2026-01-21T21:35:56","date_gmt":"2026-01-21T21:35:56","guid":{"rendered":"https:\/\/business.udemy.com\/?post_type=customers&p=147574"},"modified":"2026-05-26T21:18:47","modified_gmt":"2026-05-26T21:18:47","slug":"suncoast-delivers-a-seamless-learning-experience-integrating-udemy-business-with-workday","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/case-studies\/suncoast-delivers-a-seamless-learning-experience-integrating-udemy-business-with-workday\/","title":{"rendered":"Suncoast Delivers a Seamless Learning Experience Integrating Udemy Business with Workday"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-147574","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"hide_footer":false,"hide_navigation":false,"customer_description":"","key_results":false,"choose_resource_hubs":["default","smb"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["cohort_learning","on_demand_learning","leadership_development","technical_upskilling","ai_transformation"],"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/01\/suncoast-credit-union-logo.png.webp","company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/01\/SUNCOAST-CREDIT-UNION-470x137-1.png.webp","show_customer_spotlight":false,"main_heading":"Suncoast Delivers a Seamless Learning Experience Integrating Udemy Business with Workday","case_study_details_paragraph":"

Established in 1934, Suncoast Credit Union is one of the top ten credit unions in the United States, and the number one in its home state of Florida.<\/span><\/p>\n

Although Suncoast has grown hugely since its inception, it still remembers its roots as a small startup. The credit union knows that prioritizing the needs of its people is integral to its growth \u2013 and to providing its members with the best possible service.<\/span><\/p>\n

Since the beginning of 2025, Suncoast has used Udemy Business to provide training and development opportunities to its 2,500 employees, integrating the learning platform with Workday to deliver a seamless upskilling experience and drive significant time savings.<\/span><\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Finance"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"Tampa, Florida, USA"},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"2,500"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"North America"},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"Seamless integration","statistic_icon":false,"statistic_text":"Workday Cloud Connect for Learning "},{"number_or_icon":"number","statistic_number":"2 weeks","statistic_icon":false,"statistic_text":"To create learning paths that would otherwise take months"},{"number_or_icon":"number","statistic_number":"2,500","statistic_icon":false,"statistic_text":"Licenses"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"\u201cUdemy has thousands of courses available to us, as well as Udemy Pro and its Leadership Academy, which made it the right fit for our overall learning strategy.\u201d \r\n","tab_quote_author_name":"David Martinez","tab_quote_author_title":"Employee Experience Business Partner, Suncoast Credit Union","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/01\/David-Martinez_Suncoast.jpeg.webp"},"challenge_tab_heading":"Meeting the Training Needs of a Growing Organization","challenge_tab_text":"

Training plays an essential role in helping Suncoast and its employees achieve their goals. But it\u2019s only one of the responsibilities of the credit union\u2019s busy Employee Experience Team, which often found itself short of time to meet the needs of a growing talent base.<\/span><\/p>\n

\u201cWe\u2019d get requests from different departments about training needs, but we didn’t really have the bandwidth to go out and create training on our own,\u201d says David Martinez, Employee Experience Business Partner at Suncoast.<\/span><\/p>\n

Suncoast needed a solution that would help drive growth and enable it to keep pace with a changing finance landscape. The Employee Experience Team wanted to make sure every employee had the resources they needed to learn and grow \u2013 all without adding to the team\u2019s already busy workload. The solution that ticked all of those boxes was Udemy Business.<\/span><\/p>\n

\u201cIn the past, we\u2019ve had relationships with vendors similar to Udemy, but the libraries weren\u2019t as extensive and we couldn\u2019t roll courses out to everyone,\u201d says Martinez. \u201cUdemy has thousands of courses available to us, as well as Udemy Pro and its Leadership Academy, which made it the right fit for our overall learning strategy.\u201d<\/span><\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"\u201cThe AI system does such a great job of helping to create those skills trees. We still refine and curate, but it\u2019s something that we have found incredibly useful.\u201d","tab_quote_author_name":"Katie Sawyer","tab_quote_author_title":"Employee Experience Business Partner, Suncoast Credit Union","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/01\/Katie-Sawyer_Suncoast.jpeg.webp"},"solution_tab_heading":"Courses On Demand for 2,500 Employees","solution_tab_text":"

In 2025, Suncoast adopted Udemy Business as its primary learning and development platform. The credit union has licenses for all 2,500 of its employees, from frontline tellers to the executive team, providing everyone with access to anytime, anywhere learning.<\/span><\/p>\n

In addition to these licenses, Suncoast uses Udemy Pro to provide extra resources for technical learning, with various assessments, evaluations, and labs to help employees prepare for certifications. Similarly, the Udemy Business Leadership Academy, a cohort-based program that blends live and on-demand learning experiences, helps company leaders to develop key skills.<\/span><\/p>\n

So far, almost 80% of Suncoast\u2019s 2,500 licenses have been allocated, with the majority of professional development focusing on topics such as Microsoft Excel, Azure, and Power BI, and Python programming proficiency. Employees have eagerly embraced soft skills learning too, covering topics like communication, body language, public speaking, and even positive thinking.<\/span><\/p>\n

The Employee Experience Team is also working alongside the company\u2019s VP of Business Intelligence to develop specific learning paths around AI, helping to upskill its teams for the future of finance. It\u2019s a real mix of skills designed to aid both personal and professional development.<\/span><\/p>\n

\u201cPeople are really hungry for the opportunities to develop and learn, so we\u2019re working with different parts of the organization to build the things they need within Udemy,\u201d says Martinez.<\/span><\/p>\n

Putting learning where people are<\/b><\/p>\n

One of Udemy\u2019s major advantages, alongside the vast scope of its course catalogue, is its ability to integrate with Suncoast\u2019s Workday ERP solution. This means learning is automatically captured on employee records, providing instant insights into progress \u2013 all from a platform users are familiar with. A link within Workday takes learners directly to the Udemy platform, so they too can take full advantage of its features from a tool they use every day.<\/span><\/p>\n

\u201cThe Udemy user interface is <\/span>intuitive<\/span> and it has more robust reporting,\u201d says Martinez. \u201cThis way, people can use Udemy\u2019s search functionality and the AI assistant, or build learning paths for themselves, without even realizing they\u2019re in a different system. It provides that additional functionality, but through a really seamless experience within Workday.<\/span><\/p>\n

With Udemy Business \u2014 and particularly with the Workday Cloud Connect for Learning integration \u2014 Suncoast reimagined its approach to talent development around a skills-based architecture. Instead of fragmented programs, learning leaders now map learning opportunities across four layers. This model stretches from support-level employees to executive leadership, providing a structured, enterprise-wide framework that ties functional training directly to professional and leadership pathways. Programs now align seamlessly to specific skill layers and career stages, making Suncoast\u2019s learning architecture future-proof, scalable, and measurable.<\/span><\/p>\n

Encouraging adoption through curated learning paths<\/b><\/p>\n

Suncoast knew that encouraging adoption would be key to the success of its Udemy investment. With so many courses on offer, guiding users in the right direction was essential.<\/span><\/p>\n

\u201cOne of the main phases of our rollout was to integrate learning paths for different streams,\u201d says Katie Sawyer, Employee Experience Business Partner at Suncoast. \u201cWe want to help individuals build competencies regardless of their level, so people can look at the different courses and decide what best suits their professional journey.\u201d<\/span><\/p>\n

These learning paths unlock significant efficiencies within the organization. For one, users can pick the most relevant aspects from various courses, maximizing the value of learning time. And Udemy\u2019s AI Learning Paths can automatically create skills trees on behalf of the Employee Experience Team, saving hours upon hours of course creation.<\/span><\/p>\n

\u201cThe AI system does such a great job of helping to create those skills trees,\u201d says Sawyer. \u201cWe still refine and curate, but it\u2019s something that we have found incredibly useful.\u201d<\/span><\/p>\n

As specific as these paths are, however, they\u2019re not exclusionary. By working with Udemy on content mapping for different areas of the business, Suncoast has created an environment where courses are bespoke to different roles and responsibilities within the company, but also available to those who may want to move into those areas. This supports promotion and job retention from within the company.<\/span><\/p>\n

\u201cWe want individuals to grow and stay within the organization, so we\u2019re working very diligently to make sure that\u2019s possible,\u201d says Sawyer. \u201cThat\u2019s one of our next steps with Udemy, to create clear pathways for our people so they have a roadmap for getting to where they want to be.\u201d\u00a0<\/span><\/p>\n","include_results_tab":true,"results_tab_include_quote":true,"results_tab_quote_group":{"tab_quote_text":"\u201cWe had a learning path built and ready to roll out in two weeks. If we had to design that on our own, that would have taken two months of development and design.\u201d","tab_quote_author_name":"David Martinez","tab_quote_author_title":"Employee Experience Business Partner, Suncoast Credit Union","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/01\/David-Martinez_Suncoast.jpeg.webp"},"results_tab_heading":"Huge Time Savings and Significant Cost Benefits","results_tab_text":"

With Udemy providing Suncoast\u2019s on-demand learning materials, the Employee Experience Team has saved a huge amount of time that would otherwise be spent curating courses. One recently created learning path designed to help front-line employees de-escalate issues saved several weeks alone.<\/span><\/p>\n

\u201cOur business resilience team had a very specific vision in mind,\u201d says Martinez. \u201cWe had a learning path built and ready to roll out in two weeks. If we had to design that on our own, that would have taken two months of development and design.\u201d<\/span><\/p>\n

Although after only eight months it\u2019s not yet possible to calculate the ROI of the Udemy investment, Martinez fully expects Suncoast\u2019s training costs to be reduced. But it\u2019s not just about savings for the company. Individuals profit too, making Udemy a valuable resource to advance their careers and personal lives.<\/span><\/p>\n

\u201cI had an employee that wanted to get certified in Agile project management,\u201d Martinez says. \u201cIf they go to the local university, it’s going to cost them $4,000 just to prepare to take the test. All the same materials are available within Udemy.\u201d<\/span><\/p>\n","include_looking_forward_tab":true,"looking_forward_tab_include_quote":true,"looking_forward_tab_quote_group":{"tab_quote_text":"\u201cUdemy has become a partner for our organization that has already changed how we learn and opened up a lot of possibilities.\u201d","tab_quote_author_name":"David Martinez","tab_quote_author_title":"Employee Experience Business Partner, Suncoast Credit Union","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/01\/David-Martinez_Suncoast.jpeg.webp"},"looking_forward_tab_heading":"The First Steps of a Long Partnership Journey","looking_forward_tab_text":"

Going forward, Suncoast plans to explore more of Udemy\u2019s features, providing badging for its employees and further developing learning paths to meet specific departmental needs.<\/span><\/p>\n

\u201cWe think of Udemy as a resource for anybody to use to grow, whether it’s individually or a leader that\u2019s eager to improve their team,\u201d says Martinez. \u201cFull integration into our culture is a direction we really want to go in.\u201d<\/span><\/p>\n

The initial success of the Udemy integration is very much the first step of what Suncoast hopes will be a long and fruitful journey.<\/span><\/p>\n

\u201cI feel like we’ve just scratched the surface,\u201d says Sawyer. \u201cUdemy has become a partner for our organization that has already changed how we learn and opened up a lot of possibilities. It helps us think in a different way when it comes to learning at Suncoast.\u201d<\/span><\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"\u201cThe Udemy user interface is intuitive, and it has more robust reporting. People can use Udemy\u2019s search functionality and the AI assistant, or build learning paths for themselves, without even realizing they\u2019re in a different system. 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