{"id":80739,"date":"2024-01-16T05:07:59","date_gmt":"2024-01-16T05:07:59","guid":{"rendered":"https:\/\/business.udemy.com\/?post_type=customers&#038;p=80739"},"modified":"2025-12-02T20:48:41","modified_gmt":"2025-12-02T20:48:41","slug":"los-angeles-county-supports-100k-employees-with-scalable-online-learning-to-meet-di-and-career-development","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/case-studies\/los-angeles-county-supports-100k-employees-with-scalable-online-learning-to-meet-di-and-career-development\/","title":{"rendered":"LA County Supports 100K Employees with Scalable Online Learning for D&#038;I and Career Development"},"content":{"rendered":"\n<p><strong>LA County Supports 100K Employees with Scalable Online Learning for D&amp;I and Career Development<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>LA County Supports 100K Employees with Scalable Online Learning for D&amp;I and Career Development<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-80739","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"hide_footer":false,"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["integrated_learning","on_demand_learning","l_d_best_practices","learning_culture"],"customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2024\/01\/CountyofLA_Logo.jpg.webp","customer_quote":false,"has_video":false,"company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2024\/01\/CoLA_Logo1_Trans_250x250.png.webp","show_customer_spotlight":false,"main_heading":"Los Angeles County Supports 100K Employees with Scalable Online Learning for D&I and Career Development","case_study_details_paragraph":"<p><strong>The County of Los Angeles<\/strong> is the largest county government agency in the United States and covers a quarter of California\u2019s population. LA County employs over 100,000 workers and consists of 38 departments \u2014 ranging from arts &amp; culture and public safety to agriculture weights &amp; measures and healthcare.<\/p>\n<p>With such a vast workforce, LA County faces the challenge of ensuring its workforce has access to the right modern L&amp;D resources. That\u2019s why the organization enlisted the help of Udemy Business. The platform now helps LA County\u2019s employees drive their career development and stay on top of one of the organization\u2019s critical D&amp;I initiatives.<\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"State and Local Government "},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"California, United States "},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"100,000+"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"38 departments countywide"},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"1.7M+ ","statistic_icon":false,"statistic_text":"hours of upskilling since launch"},{"number_or_icon":"number","statistic_number":"87.8% ","statistic_icon":false,"statistic_text":"of Supervisors saw increase in employee productivity"},{"number_or_icon":"number","statistic_number":"Millions $$$","statistic_icon":false,"statistic_text":"saved on over 500K courses completed from Udemy Business vs off Marketplace "}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"Educating our large workforce on areas such as gender bias and institutional racism is integral to ensuring we meet our next-level D&I values. We needed additional high-quality training resources to propel us forward.","tab_quote_author_name":"Tina Curry","tab_quote_author_title":"HR Principal Analyst at Los Angeles County","tab_quote_author_photo":false},"challenge_tab_heading":"Driving career development and D&I at scale","challenge_tab_text":"<p>Established in 1850, Los Angeles County is the largest county government agency in the United States and serves 10 million residents. Its HR department provides a full array of professional HR services, including succession planning, executive recruitment, regulatory compliance, occupational health and wellness services, employee benefits, and much more!<\/p>\n<p>With an organization-wide commitment to employee career development and support, the County\u2019s <em>Workforce and Employee Development team (WED)<\/em> uses centralized learning and organizational development programs to enhance employee performance and growth through online learning and instructor-led courses. It also uses the programs to support succession and workforce planning, leadership development, diversity &amp; inclusion (D&amp;I) initiatives, career planning, performance management, and workforce metrics and analytics.<\/p>\n<p>WED programs were helping LA County achieve strategic goals, but the programs also needed to evolve in response to directives from the County\u2019s Board of Supervisors.<\/p>\n<p>Specifically, a board motion to reduce gender bias meant that LA County\u2019s HR team needed to quickly scale its training without having to develop its own course material. Developing the course internally would have meant interrupting other critical programs to free up precious internal resources \u2014 <em>costing nearly $87,000 in unnecessary expenditure.\u00a0 <\/em><\/p>\n<p>LA County\u2019s D&amp;I goals provide the framework for an organizational culture of respect and fairness while building structural equity that safeguards its employees, contractors, and constituents. \u201cEducating our large workforce on areas such as gender bias and institutional racism is integral to ensuring we meet our next-level D&amp;I values. We needed additional high-quality training resources to propel us forward,\u201d says Tina Curry, HR Principal Analyst at Los Angeles County.<\/p>\n<p>With limited resources and a short timeframe in which to use a $1.5M training grant, LA County needed an online learning solution that could be quickly accessed by thousands of employees to help achieve its high-profile D&amp;I goals.<\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"Udemy Business\u2019 individualized learning plans help our workforce improve service delivery at multiple levels and in different areas of the organization. Udemy\u2019s robust and expanding bank of courses means that there is a course for everyone.\r\n\r\n","tab_quote_author_name":"Marc Shartzer","tab_quote_author_title":"HR Principal Analyst at Los Angeles County","tab_quote_author_photo":false},"solution_tab_heading":"Easily accessible content for 100K office-based, hybrid and remote workers","solution_tab_text":"<p>After establishing its needs, the L&amp;D team evaluated leading online learning platforms but found that only Udemy Business offered the specific gender bias course \u2014 <em>Tackling Gender Bias in the Workplace<\/em> \u2014 it needed to meet its requirements.<\/p>\n<p>With access to that course and others in Udemy Business\u2019 bank of 14,000+ courses, LA County could support its anti-racism Board motion, and its employees were able to <strong>complete its gender bias training during the goal time frame.<\/strong><\/p>\n<p>In supporting its initiative, LA County\u2019s employees have completed a wide range of D&amp;I-related courses, including:<\/p>\n<ul>\n<li>Navigate and Respect Age<\/li>\n<li>Ethnic and Racial Differences<\/li>\n<li>Psychology of Diversity and Unconscious Bias<\/li>\n<li>Unconscious Bias: Fuel Diversity and Become a Better You<\/li>\n<\/ul>\n<p>LA County also uses the platform\u2019s on-demand skill-building content to advance learning across its departments.<\/p>\n<p>\u201cUdemy Business\u2019 abundant course offerings enable employees, supervisors, and managers to build <strong>tailored learning plans<\/strong>,\u201d says Marc Shartzer, HR Principal Analyst at Los Angeles County. \u201cThese individualized plans help our workforce improve service delivery at multiple levels and in different areas of the organization.\u00a0 Udemy\u2019s robust and expanding bank of courses means that there is a course for everyone.\u201d<\/p>\n<p>LA County curated Udemy Business courses to equip employees with core remote productivity skills in virtual conferencing and collaboration tools like Microsoft Teams, Zoom, WebEx, and Skype. And as Marc explains, \u201cWith Udemy Business courses on <strong>work-life balance and stress management<\/strong>, we were able to offer meaningful resources during challenging times.\u201d<\/p>\n<p>Managers have benefited from remote L&amp;D skill-building, too. To help them transition to remote working, senior team members now have access to critical soft skill courses \u2014 such as <em>How to Manage and Influence Your Virtual Team<\/em> and <em>Leading Virtual Teams &#8211; A Quick Course<\/em> \u2014 giving them the confidence and techniques to lead remote teams.<\/p>\n","include_results_tab":true,"results_tab_include_quote":true,"results_tab_quote_group":{"tab_quote_text":"Udemy Business is instrumental in helping us meet our tremendous need for IT program training and certification prep. Its extensive IT course collection is a great resource to develop employees to successfully accomplish new IT projects, propel IT employees to explore new areas of the IT practice, and encourage employees seeking a career change to explore IT as a career option.\r\n","tab_quote_author_name":"Marc Shartzer","tab_quote_author_title":"HR Principal Analyst at Los Angeles County","tab_quote_author_photo":false},"results_tab_heading":"Continuous upskilling in the latest technologies","results_tab_text":"<p>And it\u2019s not just soft skills where LA County stands to benefit. The organization also uses Udemy Business to <strong>empower its IT personnel<\/strong>, helping them regularly upskill and keep pace with ever-changing technology developments.<\/p>\n<p>\u201cUdemy Business is instrumental in helping us meet our tremendous need for IT program training and certification prep,\u201d says Marc. \u201cIts extensive IT course collection is a great resource to develop employees to successfully accomplish new IT projects, propel IT employees to explore new areas of the IT practice, and encourage employees seeking a career change to explore IT as a career option. For example, our employees use the platform\u2019s boot camp courses \u2014 they\u2019re very helpful for both experienced IT employees who want a deep understanding of a topic as well as employees seeking to ready themselves for a transition into an IT role.\u201d<\/p>\n<p>Adding to efficiency, LA County has integrated Udemy Business with its Cornerstone talent management platform to offer employees professional development options combined with mandatory compliance training in one platform. The upshot is it\u2019s now far easier for LA County to track and manage learner progress while also making it more accessible to the workforce.<\/p>\n<p><strong>Record-breaking achievements \u2014 with endless opportunities <\/strong><\/p>\n<p>Finding cost-effective ways to continuously upskill its employees for current and future challenges, while also boosting organizational efficiency, has been crucial for LA County to achieve its goals.<\/p>\n<p>LA County employees have completed over 500,000 courses. What\u2019s more, LA County has achieved<strong> over 1.7 million hours of online learning using Udemy Business <\/strong>\u2014 making it one of the biggest users of the platform in the world. \u201cWith Udemy, we can now provide our 100,000 employees with faster access to on-demand content delivered by the platform\u2019s 14,000+ wide-ranging hard- and soft-skill courses,\u201d says Rodney Collins, Assistant Human Resources Director. \u201cUdemy has been a very cost-effective approach to upskill our workforce.\u201d<\/p>\n<p><strong>Workforce Perspective on Using Udemy<\/strong><\/p>\n<p><strong>[&gt;] Employees<\/strong> felt more<\/p>\n<ul>\n<li>Engaged at work (92.9%)<\/li>\n<li><strong>Confident (95%)<\/strong><\/li>\n<li>Productive (93.8%)<\/li>\n<\/ul>\n<p><strong>[&gt;] Supervisors<\/strong> saw increases in their employees\u2019<\/p>\n<ul>\n<li>Engagement (90.0%)<\/li>\n<li>Ability to work well with others (91.2%)<\/li>\n<li>Knowledge and skills (92.8%)<\/li>\n<li>Quality of work (90.1%)<\/li>\n<li><strong>Productivity (87.8%)<\/strong><\/li>\n<\/ul>\n","include_looking_forward_tab":true,"looking_forward_tab_include_quote":true,"looking_forward_tab_quote_group":{"tab_quote_text":"With Udemy Business courses on work-life balance and stress management, we were able to offer meaningful resources to employees during challenging times.\r\n","tab_quote_author_name":"Marc Shartzer","tab_quote_author_title":"HR Principal Analyst at Los Angeles County.","tab_quote_author_photo":false},"looking_forward_tab_heading":"Building on success across LA County","looking_forward_tab_text":"<p>As LA County looks to the future, it is innovating how Udemy is leveraged to engage employees in learning conversations. WED has launched a new approach to learning called the <strong>Learning Exchange<\/strong> <strong>(LearnX).<\/strong><\/p>\n<p>\u201cOur LearnX Program brings together employees who may have never worked together to discuss a specific Udemy course and discuss how the course content is applied in their operation,\u201d says Marc. \u201cThese dynamic, facilitated, conversations have been well received and bump up the Udemy learning through stories and on-the-spot advisement from other LearnX participants. It provides a shared community to learn and explore the challenges that occur in other departments and how Udemy\u2019s course provides answers.\u201d LearnX is gaining in popularity and has increased LA County\u2019s use of Udemy.<\/p>\n<p>LA County has also<strong> enhanced its in-house content creation<\/strong> via a recording studio and added more instructional designers. With the studio and more staff, the organization can focus on creating unique LA County content while leveraging Udemy Business for a wide array of skill and technical content.<\/p>\n<p>Rodney has some words of advice for introducing a new online learning platform: \u201cReady the organization by driving learning culture initiatives, obtaining tangible buy-in from executives and upper management, and building broad awareness and enthusiasm at every level.\u201d<\/p>\n<p>\u201cIt\u2019s also a good idea to conduct a feasibility assessment for making online learning such a large part of the organization\u2019s L&amp;D delivery. This means partnering with IT early in the process to explore how you can get the most from a new learning platform,\u201d adds Marc.<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"With Udemy, we can now provide our 100,000 employees with faster access to on-demand content delivered by the platform\u2019s 14,000+ wide-ranging hard- and soft-skill courses. Udemy has been a very cost-effective approach to upskill our workforce.","main_page_quote_author_name":"Rodney Collins","main_page_quote_author_title":"Assistant Human Resources Director at Los Angeles County","main_page_quote_author_photo":false},"more_success_stories_repeater":[{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/11\/Unicef-Vlogo-vector_transp_1023-1-e1698877968162.png.webp","success_story_link":"https:\/\/business.udemy.com\/case-studies\/unicef-usa-creates-a-culture-of-asynchronous-remote-learning-with-udemy-business\/"},{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/02\/Tibco.png","success_story_link":"https:\/\/business.udemy.com\/case-studies\/tibco\/"}],"customer_description":"","key_results":false,"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2024\/01\/county-of-los-angeles-resource-thumbnail-596x348-1.png.webp","hide_navigation":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Udemy Business - LA County Supports 100K Employees with Scalable Online Learning for D&amp;I and Career Development - Udemy Business<\/title>\n<meta name=\"description\" content=\"Companies trust Udemy for Business to meet their learning and development needs. 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