{"id":6527,"date":"2021-03-22T22:14:51","date_gmt":"2021-03-22T22:14:51","guid":{"rendered":"https:\/\/udemygrafikdev.wpengine.com\/?post_type=customers&p=6527"},"modified":"2025-12-03T21:31:37","modified_gmt":"2025-12-03T21:31:37","slug":"synechron","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/case-studies\/synechron\/","title":{"rendered":"Upskilling thousands of technical employees at Synechron while optimizing billable hours"},"content":{"rendered":"\n

Upskilling thousands of technical employees at Synechron while optimizing billable hours<\/strong><\/h2>\n\n\n\n

For Synechron, deploying cutting-edge digital technology is at the core of the company\u2019s purpose. That\u2019s because the world\u2019s top banks, asset managers, and insurance companies partner with the 20-year-old financial services consulting organization to lead their digital transformation.<\/p>\n\n\n\n

To ensure their clients keep up with the constant technological changes, Synechron needs to make sure their 8,000+ employees\u2019 skills are up-to-date. Senior Manager of HR Development Varun Patil oversees learning and development throughout the organization.<\/p>\n\n\n\n

Challenge: <\/strong>Keep employees\u2019 technical skills ahead of the evolutionary curve<\/h3>\n\n\n\n

\u201cWe want to be the best organization in terms of the quality and reliability of the delivery of our services to clients, which includes recommending and implementing technology infrastructure and digital solutions,\u201d Varun explains. This lofty goal put a lot of responsibility on the training team to continue but also enhance our L&D program. \u201cWe have to continuously upskill our resources or risk falling behind and having our talent\u2019s skills become outdated.\u201d<\/p>\n\n\n\n

In-person training could help fill some of Synechron\u2019s needs, but Varun knew that it wasn\u2019t scalable. To keep multiple teams of global technical talent up to date and their skill sets refreshed, he would need a blended learning solution that could span the globe.<\/p>\n\n\n\n

Solution: <\/strong>Keep employees\u2019 technical skills ahead of the evolutionary curve<\/h3>\n\n\n\n

\u201cSynechron has always boasted that we are an agile organization. It\u2019s in our DNA,\u201d says Varun. \u201cSo it was important that we find a learning solution that matched our own agility and future-looking culture.\u201d<\/p>\n\n\n\n

Synechron considered several L&D solutions. But after carefully evaluating Coursera, Pluralsight, and Udemy Business, the choice was clear. One of Synechron\u2019s first areas of focus? Keeping technical employees upskilled while minimizing their time away from client work and billable hours.<\/p>\n","protected":false},"excerpt":{"rendered":"

Synechron<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-6527","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_description":"Synechron is a leading digital transformation consulting firm focused on the financial services industry and uniquely delivers these firms end-to-end Digital, Consulting, and Technology capabilities with expertise in wholesale banking, wealth management, and insurance as well as emerging technologies like Blockchain, Artificial Intelligence, and Data Science. This has helped the company to grow to $650 Million+ in annual revenue and 10,000+ employees.","case_study_pdf":"https:\/\/info.udemy.com\/rs\/273-CKQ-053\/images\/UFB_Case_Study_Synechron_20210203.pdf","key_results":false,"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/03\/synechron-resource-thumbnail-596x348-1.png.webp","customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/03\/synechron-logo-yellow-bg-600px.jpg.webp","customer_quote":true,"quote_image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/03\/synechron-john-gaunt-182px.jpg.webp","quote_text":"Virtual learning has been one of the cornerstones of our employee engagement strategy during the pandemic. And Udemy has been central to everyone\u2019s ability to learn and grow both professionally and personally. This initiative not only benefits their personal learning curve, but translates to tangible benefits to our company and our clients.","quote_name":"John Gaunt","quote_title":"Chief Human Resources Officer","has_video":false,"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["on_demand_learning","technical_upskilling"],"company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2020\/03\/synechron.png.webp","show_customer_spotlight":false,"main_heading":"Upskilling Thousands of Technical Employees at Synechron While Optimizing Billable Hours","case_study_details_paragraph":"

For Synechron, deploying cutting-edge digital technology is at the core of the company\u2019s purpose. That\u2019s because the world\u2019s top banks, asset managers, and insurance companies partner with the 20-year-old financial services consulting organization to lead their digital transformation. To ensure their clients keep up with the constant technological changes, Synechron needs to make sure their 8,000+ employees\u2019 skills are up-to-date. Senior Manager of HR Development Varun Patil oversees learning and development throughout the organization.<\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Digital, Business Consulting, Technology - Financial Services Industry"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"New York, NY, USA"},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"+8,000"},"office_locations_details_group":{"include_office_locations_details":false,"office_locations_details":""},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"35%","statistic_icon":false,"statistic_text":"Reduction in classroom time"},{"number_or_icon":"number","statistic_number":"30K","statistic_icon":false,"statistic_text":"Hours of learning per month"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"We have always been seeking ways to enable our employees to have more control over their learning and expanded access to learning. With Udemy\u2019s Learning Paths, we can provide employees with a step-by-step guide to pick up new skills or refine their current skills, precisely when and how they wish to learn.","tab_quote_author_name":"May Yang ","tab_quote_author_title":"Global Head of Operations","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/03\/May_Yang1-1.png.webp"},"challenge_tab_heading":"Keep employees\u2019 technical skills ahead of the evolutionary curve ","challenge_tab_text":"

\u201cWe want to be the best organization in terms of the quality and reliability of the delivery of our services to clients, which includes recommending and implementing technology infrastructure and digital solutions,\u201d Varun explains. This lofty goal put a lot of responsibility on the training team to continue but also enhance our L&D program. \u201cWe have to continuously upskill our resources or risk falling behind and having our talent\u2019s skills become outdated.\u201d<\/p>\n

Synechron has always placed an emphasis on developing its talent. \u201cBut just having .NET or Java framework knowledge was no longer sufficient. We had to train employees to become full-stack developers, and acquire many other necessary modern skills,\u201d Varun says.<\/p>\n

In-person training could help fill some of Synechron\u2019s needs, but Varun knew that it wasn\u2019t scalable. To keep multiple teams of global technical talent up to date and their skill sets refreshed, he would need a blended learning solution that could span the globe.<\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"Virtual learning has been one of the cornerstones of our employee engagement strategy during the pandemic. And Udemy has been central to everyone\u2019s ability to learn and grow both professionally and personally. This initiative not only benefits their personal learning curve, but translates to tangible benefits to our company and our clients","tab_quote_author_name":"John Gaunt ","tab_quote_author_title":"Chief Human Resources Officer","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/03\/John_Gaunt1.png.webp"},"solution_tab_heading":"Adopt an agile learning solution \u2014 and gain a strategic partner in the process","solution_tab_text":"

\u201cSynechron has always boasted that we are an agile organization. It\u2019s in our DNA,\u201d says Varun. \u201cSo it was important that we find a learning solution that matched our own agility and futurelooking culture.\u201d<\/p>\n

Synechron considered several L&D solutions. But after carefully evaluating Coursera, Pluralsight, and Udemy Business, the choice was clear. \u201cUdemy fit us like a glove,\u201d he says. \u201cTheir team curates fresh, up-to-date courses from their marketplace and makes them available to customers. The speed and agility of this collective intelligence played an important role in our decision-making process to choose Udemy.\u201d<\/p>\n

One of Synechron\u2019s first areas of focus? Keeping technical employees upskilled while minimizing their time away from client work and billable hours.<\/p>\n

Increase productivity 35% to grow revenue <\/strong><\/p>\n

Before launching its initiative with Udemy, in-person technical training helped many Synechron employees update their skills. But it also meant taking time away from clients\u2019 project delivery and, consequently, negatively impacted billable hours. Python training, for example, took five days.<\/p>\n

Planned classroom training required taking resources away from a project which negatively impacted our project billing and revenue,\u201d Varun says. \u201cUdemy opened up the L&D door for all employees on a global scale.\u201d<\/p>\n

Once Synechron adopted a more flexible, blended learning approach with Udemy, their approach to training transformed. Instructors assigned Udemy courses as prerequisites to building a foundation of knowledge. \u201cTraining doesn\u2019t start from the basic level for everyone anymore. Now training can start from the intermediate level, to meet individual needs\u201d explains Varun.<\/p>\n

Employees can take introductory Udemy courses on their own before the classroom sessions. This is much easier to work into their schedules and get approved by clients. And training now lasts just three days \u2014 a 35% reduction in classroom time \u2014 without compromising on quality or content. Additionally, it results in less time away from key project deliveries.<\/p>\n","include_results_tab":true,"results_tab_include_quote":false,"results_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"results_tab_heading":"Delighted executives prioritize learning for all Synechron employees","results_tab_text":"

After running a successful pilot with a small percentage of the Synechron employee base, in 2019 Varun and his team made the case to management that Udemy should be available to all employees. Without hesitation, his team was given the go-ahead to implement an enterprise-wise rollout plan.<\/p>\n

The results were immediately apparent. Udemy course consumption exploded. Synechron employees have enrolled in over 44,000 courses to date. \u201cEven non-technical employees and our business leaders are taking Executive Briefing courses to develop their technical knowledge, Varun notes. \u201cEven customer-facing employees who are not technologists are benefitting,\u201d he said. \u201cThey need to understand enough to have conversations on key topics.”<\/p>\n

Synechron Global Head of Operations May Yang attributes their success to Udemy\u2019s Learning Path functionality. \u201cWe have always been seeking ways to enable our employees to have more control over their learning and expanded access to learning,\u201d she says. \u201cWith Udemy\u2019s Learning Paths, we can provide employees with a step-by-step guide to pick up new skills or refine their current skills, precisely when and how they wish to learn.\u201d<\/p>\n

Adapting to the changes brought on by a global pandemic <\/strong><\/p>\n

As it turns out, Varun\u2019s request to expand Udemy access to all Syncheron employees was welltimed. In March and April of 2020, like most companies, Synechron closed its offices due to the COVID-19 pandemic and employees transitioned to working from home.<\/p>\n

\u201cThe Udemy platform has played a pivotal role in our success during the pandemic,\u201d says Synechron\u2019s Managing Director & India Delivery Head Hareesha Pattaje. \u201cOur IT employees have benefited from a variety of deeply relevant courses and the flexibility of learning at any time and from any location, as they choose. Their educational instruction did not have to pause because of the COVID-19 restrictions.\u201d<\/p>\n

Prior to the company\u2019s sudden shift to a remote workforce, Synechron employees collectively averaged 20,000 hours of learning per month. But in the months since the crisis began, usage skyrocketed to 30,000 hours per month. Varun believes learning paths have helped drive such impressive Udemy consumption.\u201cWith the help of our subject matter experts, we use learning paths. We\u2019ve done org-level learning paths for our employees, so I can drive focused initiatives toward them.\u201d<\/p>\n

Synechron Chief Human Resources Officer John Gaunt was also among those grateful for having a partner to prepare them for the unexpected work-from-home need. \u201cVirtual learning has been one of the cornerstones of our employee engagement strategy during the pandemic,\u201d he says. \u201cAnd Udemy has been central to everyone\u2019s ability to learn and grow both professionally and personally. This initiative not only benefits their personal learning curve, but translates to tangible benefits to our company and our clients.\u201d<\/p>\n

In addition, Gaunt notes, \u201cWith Synechron\u2019s recent pair of company acquisitions, the Udemy L&D platform will easily facilitate an expanding learning opportunity for more than 2,000 new employees who can also take advantage of upskilling, as desired.\u201d<\/p>\n","include_looking_forward_tab":true,"looking_forward_tab_include_quote":false,"looking_forward_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"looking_forward_tab_heading":"A full-fledged enterprise rollout and proprietary learnings on Udemy","looking_forward_tab_text":"

In addition to the selection of courses available on Udemy, Varun sees the opportunity to host customized Synechron training. \u201cI want all of our compliance trainings \u2014 like information security, prevention of sexual harassment, workforce ethics \u2014 to be available on the Udemy platform.<\/p>\n

While Udemy is currently available to the majority of Synechron employees, Varun is excited about the full-fledged enterprise rollout that will include contractors and temporary employees. \u201cWe will activate everyone in our organization, through compliance training or other initiatives,\u201d he says.<\/p>\n

Varun is proud of the progress made. \u201cThe broad reach to our employees, and the convenience of anytime\/anywhere learning has been addressed,\u201d he says. \u201cNow we have the opportunity to dig into Udemy\u2019s data and better understand what motivates employees to learn. Learning itself requires some intrinsic motivation. We\u2019re going to focus on how to help get everyone excited, so they want to put more effort into learning.”<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"Planned classroom training required taking resources away from a project which negatively impacted our project billing and revenue. 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