{"id":171082,"date":"2026-03-01T13:53:46","date_gmt":"2026-03-01T13:53:46","guid":{"rendered":"https:\/\/business.udemy.com\/?post_type=customers&p=171082"},"modified":"2026-06-29T15:56:57","modified_gmt":"2026-06-29T15:56:57","slug":"leadingudemy-developing-our-leaders-to-drive-real-business-results","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/case-studies\/leadingudemy-developing-our-leaders-to-drive-real-business-results\/","title":{"rendered":"Leading@Udemy: Developing Our Leaders to Drive Real Business Results"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-171082","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_description":"","key_results":false,"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["cohort_learning","leadership_development","learning_culture"],"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/06\/Udemy_case-study-thumbnail_062826.png.webp","customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/07\/logo-udemy.svg","customer_quote":false,"has_video":false,"hide_footer":false,"hide_navigation":false,"company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/06\/Udemy_logo.svg.png.webp","show_customer_spotlight":false,"main_heading":"Leading@Udemy: Developing Our Leaders to Drive Real Business Results","case_study_details_paragraph":"

What\u2019s the single most impactful investment we can make in our people?<\/span><\/p>\n

Developing leaders.<\/strong><\/p>\n

At Udemy, we built a program to prove it \u2014 and the results back it up.<\/span><\/p>\n

Leadership development to future-proof our workforce<\/b><\/p>\n

Leaders are operating in environments that are highly uncertain, ever-changing and require a multitude of well-developed skills ready to be deployed at a moment\u2019s notice. The pace is urgent and unrelenting.<\/span><\/p>\n

For our company to grow and transform, we needed to rethink how we develop our leaders.<\/strong><\/p>\n

What followed was a leadership development program that didn’t just build skills. It delivered results on metrics that matter.<\/span><\/p>\n

In designing Leading@Udemy, we focused on a modular design, which allowed us to quickly and easily swap skills in and out, while anchoring to a consistent framework of development. This framework enabled our leaders to go through a repeatable process when learning any given skill.<\/span><\/p>\n

\u201cWhat excites me most is seeing not just knowledge gain, but behavior change,” said Kelly Monnot, <\/span>Learning Program Manager. “<\/span>Leaders apply new skills daily, and the impact shows up in their team, and business results.\u201d<\/p>\n

The Learn, Connect, Do Framework<\/b><\/p>\n

At Udemy, we designed a repeatable, scalable framework that any organization can<\/span><\/p>\n

use to <\/span>accelerate leadership growth<\/strong>, no matter which skills are most critical for success.<\/span><\/p>\n

The Learn \u2192 Connect \u2192 Do framework reduces cognitive load by creating a consistent <\/span>experience for every new skill. Leaders don\u2019t waste energy figuring out how to learn. This means they can focus entirely on what they\u2019re learning.<\/span><\/p>\n

This predictability and repeatability make it easier for leaders to build confidence, retain knowledge, and apply new behaviors<\/strong> in real-world situations.<\/p>\n

Learn\u00a0<\/b><\/p>\n

Assess individual leadership skills and create a custom-curated learning path for each skill.<\/span><\/p>\n

Connect<\/b><\/p>\n

Create a cohort-based approach in which learners share ideas, participate in coaching sessions, and celebrate wins together.<\/span><\/p>\n

Do<\/b><\/p>\n

Enable AI-powered Role Play simulations and practical application exercises that allow learners to practice and refine new skills in a safe environment.<\/span><\/p>\n

This consistent approach translated directly into tangible skill gains across every leadership capability in the program.<\/span><\/p>\n

\u201cRole Plays give learners the chance to truly lock in what they\u2019ve learned,” said Ariana Freeman,\u00a0<\/span>Senior Manager, Customer Engagement. “<\/span>It\u2019s not just about saying, \u2018Great, I watched the course.\u2019 It\u2019s about taking the next step by putting that knowledge into practice and applying it.\u201d<\/p>\n

Leaders who went through this together showed up differently for their teams. Engagement scores cascaded across teams, with direct reports rating participating leaders as measurably more effective.<\/span><\/p>\n

\u201cThe social aspect of cohort-based learning helps people get out of their own head,” Freeman said. “You get to hear from different perspectives, challenge your assumptions, and adapt.\u201d<\/p>\n

Changing behavior and measurable ROI<\/b><\/p>\n

A full 90% of participants reported individual <\/span>gains in confidence and newly attained skills<\/strong> and strategies.<\/span><\/p>\n

\u201cThis program fundamentally changed how I lead my team,” said Shannon Patton, <\/span>Senior Manager, Sales Enablement. “<\/span>Instead of directing every initiative, I now use coaching conversations to uncover each person\u2019s strengths and aspirations, empowering them to take on high-visibility projects.\u201d<\/p>\n

While individual skill growth is a key outcome, <\/span>Leading@Udemy also impacted business metrics<\/strong>. Leaders who participated in the program have <\/span>higher engagement scores<\/strong> \u2014 5 points higher in 2023 and 4.5 points higher in 2024 on average, compared to their non-participating peers.<\/span><\/p>\n

In 2025, program participants also achieved 4% higher performance ratings<\/strong> on average (+0.13 points) compared to non-participants.<\/span><\/p>\n

Participants were 45% more likely to be promoted<\/strong> \u2014 a 3.8 percentage point lift (12.2% vs. 8.4%) \u2014 reflecting leaders who weren’t just learning new skills, but actively applying them.<\/span><\/p>\n

For managers specifically, the impact was even more pronounced. They were promoted at a 73% higher rate than non-participating peers (12.8% vs. 7.4%).<\/span><\/p>\n

Data from a Udemy engagement survey highlight a <\/span>cascading impact<\/strong>, where leaders\u2019 teams were also more <\/span>highly engaged*<\/strong> and <\/span>rated their leaders as more effective**<\/strong> than leaders who did not participate.<\/span><\/p>\n

\u201cThis initiative is impactful and measurable,” said Xavier Buckley,\u00a0<\/span>Director, Business Sales Development. “<\/span>We\u2019re doing our best work \u2014 and we can prove it with the results.\u201d<\/p>\n

Looking Ahead<\/b><\/p>\n

No matter which leadership capabilities are most critical to your organization, investing in leadership development remains one of the most strategic levers for business impact. Leading@Udemy offers a scalable, customizable framework, leveraging <\/span>custom-curated learning paths, skill-based badging, and AI-powered Role Plays<\/strong> that turn leadership development into real results.<\/span><\/p>\n

*Statistically significant at the p< .05 level
\n<\/span>**Statistically significant at the p< .01 level<\/span><\/p>\n

 <\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"EdTech"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"San Francisco, California, USA"},"number_of_employees_details_group":{"include_number_of_employees_details":false,"number_of_employees_details":""},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"Global"},"download_case_study":171089,"statistics_repeater":[{"number_or_icon":"number","statistic_number":"45%","statistic_icon":false,"statistic_text":"More likely to be promoted"},{"number_or_icon":"number","statistic_number":"73%","statistic_icon":false,"statistic_text":"Higher manager promotion rate "},{"number_or_icon":"number","statistic_number":"4%","statistic_icon":false,"statistic_text":"Higher average performance ratings"}],"tabs_group":{"include_challenge_tab":false,"challenge_tab_include_quote":false,"challenge_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"challenge_tab_heading":"","challenge_tab_text":"","include_solution_tab":false,"solution_tab_include_quote":false,"solution_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"solution_tab_heading":"","solution_tab_text":"","include_results_tab":false,"results_tab_include_quote":false,"results_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"results_tab_heading":"","results_tab_text":"","include_looking_forward_tab":false,"looking_forward_tab_include_quote":false,"looking_forward_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"looking_forward_tab_heading":"","looking_forward_tab_text":""},"main_page_quote_group":{"main_page_quote_text":"What excites me most is seeing not just knowledge gain, but behavior change. 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