Staying at the cutting edge of technical and operational change is at the fore of any successful organization\u2019s strategy, not least one of our clients in the energy industry. Our client is a major electricity and gas supplier in the United States, providing vital utilities services to more than 7 million people. <\/p>\n\n\n\n
But with ambitious plans to achieve net-zero in the coming decades, combined with a hybrid workforce, our client was in search of an online learning solution to help it upskill and reskill its existing workforce to tackle the challenges of tomorrow.<\/p>\n\n\n\n
Our client is a major electric power and natural gas company, serving more than 7 million customers across the United States. The company\u2019s vision is to lead the clean energy transition in the US, halving its carbon emissions and achieving net-zero methane emissions by 2030, and becoming net- zero carbon by 2050. <\/p>\n\n\n\n
As remote and hybrid working arrangements soared during the pandemic, our client realized the importance of rapid organization-wide digital transformation. But with this came the need for a better learner experience to effectively reskill and upskill the company\u2019s existing workforce.<\/p>\n\n\n\n
\u201cThe pandemic resulted in management needing to understand employees\u2019 skills and quickly shift employees to the highest priority need,\u201d says the Director of Learning & Development. \u201cFor employees, the pandemic highlighted a need to further leverage technology and focus on skill development.\u201d <\/p>\n\n\n\n
For success, they set out to:<\/p>\n\n\n\n
\u2022 Build internal talent pipeline opportunities \u2014 critical to the company\u2019s future success, sustainability, and competitiveness <\/p>\n\n\n\n
\u2022 Utilize talent marketplace tools (powered by Workday) \u2014 such as adding skills to career profiles <\/p>\n\n\n\n
\u2022 Provide targeted skill development opportunities \u2014 for evolving business needs <\/p>\n\n\n\n
\u2022 Follow career progression of reskilling program participants \u2014 recording employees that move into new roles as a result of the program and who apply new skills to their current roles <\/p>\n\n\n\n
\u2022 Create a culture of career mobility \u2014 increasing engagement and ensuring internal talent is redeployed in line with changing business needs <\/p>\n\n\n\n
To keep pace with the rate of technological change in the energy industry \u2014 and support the transition to net-zero \u2014 our client needed an online Learning and Development (L&D) solution that could give its employees the right skills to quickly move into more relevant roles, helping advance careers and the business.<\/p>\n\n\n\n
Using a thorough request for proposal process for selecting a new digital skills content provider, our client gathered feedback from across the business on employees\u2019 needs. Udemy Business came out on top for high quality content, ease of use, and unique Learning Path capabilities. What\u2019s more, our client was particularly attracted to the prospect of creating and maintaining stronger customer relationships through new-found skills.<\/p>\n","protected":false},"excerpt":{"rendered":"
Major Energy Company<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-16592","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_description":"Our client is a major electricity and gas supplier in the United States, providing vital utilities services to more than 7 million people. The company has approximately 29,000 employees. ","case_study_pdf":"https:\/\/info.udemy.com\/rs\/273-CKQ-053\/images\/UB_Case Study_Energy Company_20220410.pdf","key_results":false,"choose_resource_hubs":["default"],"resource_topics":["integrated_learning","on_demand_learning","learning_insights","technical_upskilling"],"customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/10\/Energy_Company_Badge.png.webp","customer_quote":true,"has_video":false,"quote_image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/10\/20160_BRN_UB_Hallway_Female01_DarkTeal-1-e1665159721854.jpg.webp","quote_text":"During our pilot, we had an average learner satisfaction score of 8.5\/10 for those who complete a reskilling program. Half of those learners took on new roles, and several learners have moved on to higher proficiency level reskilling programs for the same skill.","quote_name":"Director of Learning & Development","quote_title":"Major Energy Company","publish_to_selected_resource_hubs":["yes"],"company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/10\/Energy_Company_Badge-2.png.webp","show_customer_spotlight":false,"main_heading":"Workforce Skills Transformation and Cost Reduction for a Major Energy Company","case_study_details_paragraph":"
Staying at the cutting edge of technical and operational change is at the fore of any successful organization\u2019s strategy, not least one of our clients in the energy industry. Our client is a major electricity and gas supplier in the United States, providing vital utilities services to more than 7 million people. But with ambitious plans to achieve net-zero in the coming decades, combined with a hybrid workforce, our client was in search of an online learning solution to help it upskill and reskill its existing workforce to tackle the challenges of tomorrow.<\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Energy"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"United States"},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"20,000+"},"office_locations_details_group":{"include_office_locations_details":false,"office_locations_details":""},"statistics_repeater":[{"number_or_icon":"number","statistic_number":">$4M","statistic_icon":false,"statistic_text":"Saved in enrolled course"},{"number_or_icon":"number","statistic_number":"50%","statistic_icon":false,"statistic_text":"Increase in learner consumption "},{"number_or_icon":"number","statistic_number":">60k","statistic_icon":false,"statistic_text":"Course hours completed"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"For employees, the pandemic highlighted a need to further leverage technology and focus on skill development.","tab_quote_author_name":"Director of Learning & Development","tab_quote_author_title":"","tab_quote_author_photo":false},"challenge_tab_heading":"Major ambitions needing a modernized workforce ","challenge_tab_text":"
Our client is a major electric power and natural gas company, serving more than 7 million customers across the United States. The company\u2019s vision is to lead the clean energy transition in the US, halving its carbon emissions and achieving net-zero methane emissions by 2030, and becoming netzero carbon by 2050.<\/p>\n
As remote and hybrid working arrangements soared during the pandemic, our client realized the importance of rapid organization-wide digital transformation. But with this came the need for a better learner experience to effectively reskill and upskill the company\u2019s existing workforce.<\/p>\n
\u201cThe pandemic resulted in management needing to understand employees\u2019 skills and quickly shift employees to the highest priority need,\u201d says the Director of Learning & Development. \u201cFor employees, the pandemic highlighted a need to further leverage technology and focus on skill development.\u201d<\/p>\n
For success, they set out to: <\/strong><\/p>\n \u2022 Build internal talent pipeline opportunities \u2014 critical to the company\u2019s future success, sustainability, and competitiveness<\/p>\n \u2022 Utilize talent marketplace tools (powered by Workday) \u2014 such as adding skills to career profiles<\/p>\n \u2022 Provide targeted skill development opportunities \u2014 for evolving business needs<\/p>\n \u2022 Follow career progression of reskilling program participants \u2014 recording employees that move into new roles as a result of the program and who apply new skills to their current roles<\/p>\n \u2022 Create a culture of career mobility \u2014 increasing engagement and ensuring internal talent is redeployed in line with changing business needs<\/p>\n To keep pace with the rate of technological change in the energy industry \u2014 and support the transition to net-zero \u2014 our client needed an online Learning and Development (L&D) solution that could give its employees the right skills to quickly move into more relevant roles, helping advance careers and the business.<\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"Using the \u2018learn, practice, apply\u2019 strategy was immensely beneficial to our learners, but subject matter experts had to be committed to their role as mentors \u2014 it helps everyone else to see the benefits of signing up.","tab_quote_author_name":"Director of Learning & Development","tab_quote_author_title":"","tab_quote_author_photo":false},"solution_tab_heading":"Continuously evolving digital skills training for all ","solution_tab_text":" Using a thorough request for proposal process for selecting a new digital skills content provider, our client gathered feedback from across the business on employees\u2019 needs. Udemy Business came out on top for high quality content, ease of use, and unique Learning Path capabilities. What\u2019s more, our client was particularly attracted to the prospect of creating and maintaining stronger customer relationships through new-found skills.<\/p>\n \u201cWe believe that feedback straight from the source is the best way to develop the right product, and our learners are instrumental in getting it right,\u201d says the Director of Learning & Development. \u201cWe model a \u2018learn, practice, apply\u2019 strategy by providing learners with three different experiences in the program each week, including: self-paced learning, shadowing subject matter experts on the job, and completing realworld tasks assigned by SMEs.\u201d<\/p>\n Our client started its pilot program by focusing its investment on internal employees \u2014 including their skills needs and career aspirations \u2014 to help fill current and future roles as the organization\u2019s needs change. It allowed the company\u2019s employees to develop new skills and strengthen existing ones, while also gaining exposure to new business units through reskilling learning programs.<\/p>\n In-depth insights that drive professional development<\/strong><\/p>\n Through the Udemy Business platform, the company\u2019s managers now have deep-dive insights into talent across the enterprise, helping them provide more targeted support which in turn provides greater career development opportunities.<\/p>\n Moreover, our client has focused on empowering its workforce to drive their career and personal development opportunities \u2014 learning around their work. It means that employees can upskill and reskill for a wide range of roles through personalized Learning Paths, including those that may not yet exist in the company, filling gaps before they become an operational necessity. \u201cLearning Paths have been one of the most useful tools in Udemy Business,\u201d says the Director of Learning & Development. \u201cWe use them to create our reskilling programs. The ability for our subject matter experts to source content from individual courses and wrap them together provides the learner with everything they need and nothing they don\u2019t \u2014accelerating our reskilling efforts by tailoring the learning program according to the needs of our learners.\u201d<\/p>\n Boundless workforce benefits \u2014 and significant cost savings to boot<\/strong><\/p>\n An additional benefit of nurturing internal talent rather than recruiting externally is reduced overall costs from fewer hiring expenses, improved time-to-hire, and time-to-productivity.<\/p>\n During the first year of our client\u2019s pilot program, its L&D team tracked an 81% learner engagement rate \u2014 a 50% increase compared to its previous solution. The company\u2019s IT team in particular garnered significant benefits, growing its use of Udemy Business by 60% in just three months. This demonstrated that the company\u2019s conscious effort to invest in its people is firmly putting our client at the forefront of change, innovation, and future workforce development. \u201cDuring our pilot, we had an average learner satisfaction score of 8.5\/10 for those who complete a reskilling program,\u201d says the Director of Learning & Development. \u201cHalf of those learners took on new roles, and several learners have moved on to higher proficiency level reskilling programs for the same skill.\u201d<\/p>\n As our client\u2019s employees continually enhance their skills, they\u2019re broadening the overall skill level across the enterprise, building a stronger workforce through greater adoption of the Udemy Business platform.<\/p>\n The cost savings to the organization have been significant.<\/strong> Our client has gained the freedom to focus on developing and investing in its existing workforce, which in turn has helped the company retain more of its talent \u2014 saving countless dollars on expensive recruitment costs. The reduced reliance on external talent has also improved the company\u2019s time to hire. By focusing on internal hiring and skill development, our client has reduced the time it takes to fill important roles and reduced onboarding time for employees in new roles.<\/p>\n","include_results_tab":false,"results_tab_include_quote":false,"results_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"results_tab_heading":"","results_tab_text":"","include_looking_forward_tab":true,"looking_forward_tab_include_quote":false,"looking_forward_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"looking_forward_tab_heading":"A scalable platform with limitless opportunities ","looking_forward_tab_text":" This growing energy company intends to scale Udemy Business across the enterprise to help ramp up its reskilling efforts. And as the company moves forward, it has some sage advice for anyone looking to embark on a similar program: \u201cBe ready to pivot,\u201d says the Director of Learning & Development. \u201cDon\u2019t over-engineer the experience, because skills and business needs will be changing at a rapid pace. Ensure learners have what they need just in time, and that it\u2019s just enough.\u201d<\/p>\n \u201cYou also need to make sure you have commitment from the organization. Using the \u2018learn, practice, apply\u2019 strategy was immensely beneficial to our learners, but subject matter experts had to be committed to their role as mentors \u2014 it helps everyone else to see the benefits of signing up.\u201d<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"During our pilot, we had an average learner satisfaction score of 8.5\/10 for those who complete a reskilling program. 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