{"id":14180,"date":"2021-12-17T01:09:12","date_gmt":"2021-12-17T01:09:12","guid":{"rendered":"https:\/\/business.udemy.com\/?post_type=customers&p=14180"},"modified":"2025-12-03T21:28:30","modified_gmt":"2025-12-03T21:28:30","slug":"robert-walters-group","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/case-studies\/robert-walters-group\/","title":{"rendered":"Robert Walters GroupLeverages IT Skills to Stay Competitive and Drive Career Development"},"content":{"rendered":"\n

Leverages IT Skills<\/strong> to Stay Competitive and Drive Career Development<\/strong><\/h2>\n\n\n\n

Started from a single office in London in 1985, the Robert Walters Group has grown into a global recruitment consultancy offering outsourced and managed services \u2014 across diverse sectors \u2014 in more than 30 countries. As a company built on human relationships and career expertise, it prides itself on developing its people and maintaining competitive services driven by the latest technology.<\/p>\n\n\n\n

However, major IT system transformations were happening across several lines of business \u2014 including a company-wide shift to the cloud<\/strong>. The Group turned to Udemy Business\u2019 online learning and development (L&D) courses to help its IT staff keep their skills cutting-edge and quickly deliver key systems, all while developing upward career paths.<\/p>\n\n\n\n

Challenge: Managing digital transformation using in-house expertise <\/strong><\/h3>\n\n\n\n

With its operations spread across multiple locations worldwide, Robert Walters\u2019 lines of business are truly global, as are its IT team, which boasts an impressive multinational team of engineers.<\/p>\n\n\n\n

But as Ismaeel Ameen, Head of Data Engineering<\/strong>, Development and Data Management<\/strong> at the Group, explains, introducing lots of new technology and processes into a business without the right skills in place is a significant challenge and cost risk. \u201cThe company was transitioning many of its key internal systems \u2014 such as HR, CRM, and ERP \u2014 to bespoke solutions in the cloud, helping us become more agile,\u201d says Ismaeel. \u201cBut bringing people up to speed on new technology without the right focused learning and proven support in place can slow transformation and stifle career development.\u201d<\/p>\n\n\n\n

As the business looked increasingly to cloud development to deliver the new technologies it needed, Ismaeel also sought to consolidate the team\u2019s existing L&D program into a single platform, making it easier to maintain and keep a record of DevOps skills in various certifications \u2014 such as AWS, Docker, and Kubernetes.<\/p>\n\n\n\n

With Agile development already firmly embedded in its processes, the Group\u2019s IT team required an online L&D solution that could deliver key IT skills training and certification preparation \u2014 assessable 24\/7 \u2014 to ensure consistency across its remote staff.<\/p>\n\n\n\n

Solution: A scalable online solution that delivered L&D at speed <\/h3>\n\n\n\n

As an existing Udemy marketplace customer accessing course materials on an ad-hoc basis, Ismaeel & team put LinkedIn Learning through its paces before choosing Udemy Business.<\/strong><\/p>\n\n\n\n

\u201cMany of my team were already coming to me with requests to complete Udemy L&D courses,\u201d says Ismaeel. \u201cBut with a strict budget, we used to heavily rely on internal knowledge transfer. With Udemy Business, our people now feel empowered to drive their own learning at a pace that suits them<\/strong>. It produces far better results.\u201d<\/p>\n\n\n\n

The company also benefits from Udemy Learning Paths<\/strong>, which helps it tailor L&D programs not just to the needs of the company but towards individuals\u2019 specific career aspirations \u2014 including soft skills, considered essential for upward mobility.<\/p>\n","protected":false},"excerpt":{"rendered":"

Robert Walters Group<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-14180","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/12\/RWG_Logo_600-e1687977389835.png.webp","archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/12\/robert-walters-group-resource-thumbnail-596x348-1.png.webp","customer_quote":true,"quote_image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/12\/Ismaeel_Headshot91.png.webp","quote_text":"To stay at the leading edge of IT innovation, your team needs to regularly reinvent its skillset. With Udemy Business, I can give my team the space to learn and take the initiative. It means we can produce higher quality work more quickly.","quote_name":"Ismaeel Ameen","quote_title":"Head of Data Engineering, Development and Data Management","has_video":false,"vimeo_code":"","customer_description":"Powering people and organisations to fulfill their unique potential. Robert Walters is a world-leading specialist professional recruitment consultancy operating across five continents. Hiring managers world-wide rely on Robert Walters Group to find their best specialist professionals and our clients range from the largest corporations world-wide through to SMEs and start ups.","case_study_pdf":"https:\/\/info.udemy.com\/rs\/273-CKQ-053\/images\/UB_Case_Study_RobertWalters_20211210.pdf","key_results":false,"key_results1_number":"30% Cost savings","key_results1_text":"3X Faster onboarding and upskilling new hires","key_results2_number":"","key_results2_text":"","choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["integrated_learning","on_demand_learning","technical_upskilling"],"company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/12\/RWG_Logo_600-e1687977389835.png.webp","show_customer_spotlight":false,"main_heading":"Robert Walters GroupLeverages IT Skills to Stay Competitive and Drive Career Development","case_study_details_paragraph":"

<\/p>\n

Started from a single office in London in 1985, the Robert Walters Group has grown into a global recruitment consultancy offering outsourced and managed services \u2014 across diverse sectors \u2014 in more than 30 countries. As a company built on human relationships and career expertise, it prides itself on developing its people and maintaining competitive services driven by the latest technology.<\/p>\n

<\/p>\n

However, major IT system transformations were happening across several lines of business \u2014 including a company-wide shift to the cloud. The Group turned to Udemy Business\u2019 online learning and development (L&D) courses to help its IT staff keep their skills cutting-edge and quickly deliver key systems, all while developing upward career paths.<\/p>\n

<\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Recruitment "},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"London, United Kingdom "},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"3,200 "},"office_locations_details_group":{"include_office_locations_details":false,"office_locations_details":""},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"30%","statistic_icon":false,"statistic_text":"Cost savings"},{"number_or_icon":"number","statistic_number":"3X","statistic_icon":false,"statistic_text":"Faster onboarding and upskilling new hires"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"The speed at which we got started with Udemy Business is very much in line with our Agile philosophy. And despite COVID-19 disruption, we still managed to deliver major projects on time.","tab_quote_author_name":"Ismaeel Ameen","tab_quote_author_title":"Head of Data Engineering, Development and Data Management","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/12\/Ismaeel_Headshot91.png.webp"},"challenge_tab_heading":"Managing digital transformation using in-house expertise ","challenge_tab_text":"

With its operations spread across multiple locations in more than 30 countries, Robert Walters\u2019 lines of business are truly global, as are its IT team, which boasts an impressive multinational team of engineers.<\/p>\n

But as Ismaeel Ameen, Head of Data Engineering, Development and Data Management at the Group, explains, introducing lots of new technology and processes into a business without the right skills in place is a significant challenge and cost risk. \u201cThe company was transitioning many of its key internal systems \u2014 such as HR, CRM, and ERP \u2014 to bespoke solutions in the cloud, helping us become more agile,\u201d says Ismaeel. \u201cBut bringing people up to speed on new technology without the right focused learning and proven support in place can slow transformation and stifle career development.\u201d<\/p>\n

As the business looked increasingly to cloud development to deliver the new technologies it needed, Ismaeel also sought to consolidate the team\u2019s existing L&D program into a single platform, making it easier to maintain and keep a record of DevOps skills in various certifications \u2014 such as AWS, Docker, and Kubernetes.<\/p>\n

With Agile development already firmly embedded in its processes, the Group\u2019s IT team required an online L&D solution that could deliver key IT skills training and certification preparation \u2014 assessable 24\/7 \u2014 to ensure consistency across its remote staff.<\/p>\n

 <\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"Udemy\u2019s level of service has exceeded our expectations \u2014 allowing us to adapt to a constantly changing landscape quickly. My advice for people thinking about Udemy Business? Treat it like a partnership, and don\u2019t be afraid to get support.","tab_quote_author_name":"Ismaeel Ameen","tab_quote_author_title":"Head of Data Engineering, Development and Data Management","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2021\/12\/Ismaeel_Headshot91.png.webp"},"solution_tab_heading":"A scalable online solution that delivered L&D at speed","solution_tab_text":"

As an existing Udemy marketplace customer accessing course materials on an ad-hoc basis, Ismaeel & team put LinkedIn Learning through its paces before choosing Udemy Business.<\/p>\n

\u201cMany of my team were already coming to me with requests to complete Udemy L&D courses,\u201d says Ismaeel. \u201cBut with a strict budget, we used to heavily rely on internal knowledge transfer. With Udemy Business, our people now feel empowered to drive their own learning at a pace that suits them. It produces far better results.\u201d<\/p>\n

The company also benefits from Udemy Learning Paths, which helps it tailor L&D programs not just to the needs of the company but towards individuals\u2019 specific career aspirations \u2014 including soft skills, considered essential for upward mobility.<\/p>\n

Keeping skills relevant in a competitive environment<\/strong><\/p>\n

By upskilling existing talent with Udemy Business, the Group\u2019s IT team has made significant improvements in efficiencies and realized cost savings of 30% \u2014 even giving the company the freedom to recruit based on future potential rather than existing skills.<\/p>\n

For example, one of the company\u2019s goals was to move from batch processing to event processing across the IT infrastructure. Using specific courses on the Udemy platform, the IT team has successfully onboarded and upskilled several new hires, all in record time.<\/p>\n

\u201cTo stay at the leading edge of IT innovation, your team needs to regularly reinvent its skillset,\u201d says Ismaeel. \u201cWith Udemy Business, I can give my team the space to learn and take the initiative. It means we can produce higher quality work more quickly.\u201d<\/p>\n

Accessibility driving adoption <\/strong><\/p>\n

Since implementing the Udemy Business platform, adoption has been consistently high. In fact, 75% regularly engage with learning content, well above average for Udemy users. And while most companies could put this down to remote working during the pandemic, Ismaeel believes the reason is more nuanced.<\/p>\n

\u201cThe beauty of Udemy Business courses is the fact they\u2019re split into clear sections,\u201d says Ismaeel. \u201cIt means we don\u2019t need to cover knowledge we already have and can even search for specific terms. It\u2019s a real time-saver.\u201d<\/p>\n

A long-term partnership <\/strong><\/p>\n

It\u2019s not just employees who are reaping the benefits. Unlike when the company was using Udemy courses ad-hoc, the Robert Walters Group now has access to regular checkins with its dedicated Udemy Business Customer Success Manager (CSM), who offers advice and best practices to drive higher adoption based on the latest data. The CSM even helps explore additional value the Group can get from the platform.<\/p>\n

\u201cUdemy\u2019s level of service has exceeded our expectations \u2014 allowing us to adapt to a constantly changing landscape quickly,\u201d says Ismaeel. \u201cMy advice for people thinking about Udemy Business? Treat it like a partnership, and don\u2019t be afraid to get support.\u201d<\/p>\n","include_results_tab":false,"results_tab_include_quote":false,"results_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"results_tab_heading":"","results_tab_text":"","include_looking_forward_tab":true,"looking_forward_tab_include_quote":false,"looking_forward_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"looking_forward_tab_heading":"Maintaining momentum across the group for further gains","looking_forward_tab_text":"

The Group\u2019s IT team\u2019s ability to quickly upskill on cutting-edge new technology and advance their careers on their own terms hasn\u2019t gone unnoticed \u2014 with several lines of business now interested in adopting the platform.<\/p>\n

Looking to the future, Ismaeel is keen to maintain L&D momentum across the business. \u201cUnlike other solutions, Udemy Business\u2019 price point means you don\u2019t need high-level internal approval and can instead use your own budget,\u201d says Ismaeel. \u201cThe speed at which we got started is very much in line with our Agile philosophy. And despite COVID-19 disruption, we still managed to deliver several major projects on time.<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"To stay at the leading edge of IT innovation, your team needs to regularly reinvent its skillset. With Udemy Business, I can give my team the space to learn and take the initiative. 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