{"id":175812,"date":"2026-09-08T17:40:25","date_gmt":"2026-09-08T17:40:25","guid":{"rendered":"https:\/\/business.udemy.com\/?post_type=customers&p=175812"},"modified":"2026-09-09T20:21:04","modified_gmt":"2026-09-09T20:21:04","slug":"how-iron-mountain-is-transforming-learning-at-scale-with-udemy","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/case-studies\/how-iron-mountain-is-transforming-learning-at-scale-with-udemy\/","title":{"rendered":"How Iron Mountain is transforming learning at scale with Udemy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"single-award-winner-case-study.php","resource_type":[7],"class_list":["post-175812","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["learning_culture"],"company_name":"Iron Mountain","company_logo":175808,"case_study_pdf_download_url":"","award_selection":"2026_engagement_excellence","year_award_name":"2026 Regional Winner","category_name":"Engagement Excellence","industry_text":"Information Management","company_hq_text":"Portsmouth, New Hampshire, USA","number_of_employees_text":"29,000+","office_locations_text":"Global","page_sections_to_display":["challenge","solution","results","looking_ahead"],"page_title":"How Iron Mountain is transforming learning at scale with Udemy","business_outcomes_repeater":[{"stat_number":"21,000+","stat_description":"Hours of learning completed in six months"},{"stat_number":"3.7","stat_description":"Experience rating out of 4"},{"stat_number":"50+","stat_description":"Group administrators empowered"}],"challenge_heading":"Scaling learning across a global workforce ","challenge_description":"

As a trusted partner to approximately 95% of the Fortune 1000, Iron Mountain helps organizations worldwide protect and unlock the value of their physical and digital assets. Supporting that mission requires an agile, future-ready workforce spanning frontline operations, technology, and corporate functions. However, their legacy learning platform relied on restricted licensing, creating unequal access and leaving many employees without access to online learning.\u00a0<\/span><\/p>\n

\u201cWe set out to find a partner who could truly support our global workforce, bringing accessible, high-impact learning to all our Mountaineers across the enterprise so that everyone can continuously build skills for the future\u201d explains Jemma Johns, CHRO.\u00a0\u00a0<\/span><\/p>\n

Iron Mountain moved away from seat-limited arrangements to an enterprise-wide model that provides all their employees, from frontline operations to executive leadership, with access to high-quality learning.\u00a0<\/span><\/p>\n","challenge_quote":{"challenge_quote_text":"We set out to find a partner who could truly support our global workforce, bringing accessible, high-impact learning to all our Mountaineers across the enterprise so that everyone can continuously build skills for the future.","challenge_quote_author":"Jemma Johns","challenge_quote_author_title":"CHRO, Iron Mountain","challenge_quote_author_image":false},"solution_heading":"Enterprise-wide and easy to access ","solution_description":"

To make learning a seamless part of a Mountaineer\u2019s experience, the company integrated Udemy directly into its core technology stack using Okta Single Sign-On (SSO) and positioned Udemy within the company\u2019s suite of priority employee applications \u2014 but providing access was only the start.<\/span><\/p>\n

Having access to 30,000 courses sounds incredible on paper, but in reality, an endless library can quickly feel like endless scrolling. When you’re busy, just figuring out where to start can be overwhelming.<\/span><\/p>\n

Empower local learning champions<\/b><\/p>\n

To replace endless searching with clear, purposeful direction, Iron Mountain teamed up with Udemy Professional Services, local learning champions, functional leaders, and subject-matter experts. Together, the team set clear goals, established practical ways to measure success, and curated targeted pathways that make growth simple and actionable:<\/span><\/p>\n

\u2022 Targeted capabilities:<\/b> Structured learning tracks built around customer excellence, account management, early careers, and leadership.<\/span><\/p>\n

\u2022 Tiered AI curriculum:<\/b> Developed alongside Iron Mountain\u2019s AI Center of Excellence, guiding Mountaineers from foundational concepts to advanced technical and strategic application.<\/span><\/p>\n

\u2022 Mobile learning:<\/b> Accessible anywhere, helping deskless and operational teams fit learning naturally into their day-to-day roles.<\/span><\/p>\n

\u2022 Collaborative learning:<\/b> Champion-led discussions and peer knowledge sharing that help Mountaineers translate classroom concepts into everyday practice.\u00a0<\/span><\/p>\n

\u201cWe\u2019ve made access easy, captured real learning momentum through our network of champions, and created targeted capability paths that make professional growth feel personal to every Mountaineer, no matter their location, role, or aspirations\u201d says Ciara McCann-Allan, Enterprise Learning Partner.<\/span><\/p>\n","solution_quote":{"solution_quote_text":"We\u2019ve made access easy, captured real learning momentum through our network of champions, and created targeted capability paths that make professional growth feel personal to every Mountaineer, no matter their location, role, or aspirations.","solution_quote_author":"Ciara McCann-Allan","solution_quote_author_title":"Enterprise Learning Partner, Iron Mountain","solution_quote_author_image":false},"results_heading":"Unlocking the potential of every Mountaineer","results_description":"

In just over six months, Mountaineers have completed more than 21,000 hours of learning, with more than 18,000 hours intentionally aligned to strategic priorities like AI, leadership development, customer excellence, operational excellence, and technical skills.\u00a0<\/span><\/p>\n

The initial AI learning pilot generated remarkable engagement, earning a Net Promoter Score of 92 out of 100, an overall experience rating of 3.7 out of 4, and a learner confidence score of 3.8 out of 4. To celebrate this milestone and underscore the vital importance of these skills, Mountaineers completing an AI pathway earn an official Udemy badge, a signed certificate, and note of recognition from both Iron Mountain\u2019s VP of Global Talent and Learning and VP of Digital Transformation & AI.\u00a0<\/span><\/p>\n

\u201cUnlocking the power of AI across a global workforce starts with building confidence. Giving Mountaineers accessible, role-relevant AI pathways is turning high-level concepts into daily practice, enabling our teams to integrate their learning seamlessly into their everyday routines.\u201d Sara Long, VP of Global Talent and Learning.<\/span><\/p>\n

Beyond the metrics, feedback from across the enterprise highlights how this targeted, hands-on approach directly boosts confidence, streamlines daily workflows, and translates learning into real-world performance. Mountaineers reported that the training was \u201cpractical, relevant, and immediately applicable to my day-to-day work,\u201d with others noting, \u201cLearning AI through Udemy has increased my confidence in using AI to work smarter.\u201d\u00a0<\/span><\/p>\n","results_quote":{"results_quote_text":"Unlocking the power of AI across a global workforce starts with building confidence. Giving Mountaineers accessible, role-relevant AI pathways is turning high-level concepts into daily practice, enabling our teams to integrate their learning seamlessly into their everyday routines.","results_quote_author":"Sara Long","results_quote_author_title":"VP of Global Talent and Learning, Iron Mountain","results_quote_author_image":false},"looking_ahead_heading":"Building a long, fulfilling career at Iron Mountain","looking_ahead_description":"

Building on this strong foundation, Iron Mountain is focused on extending targeted development, deepening shared ownership across every business unit, and measuring how continuous skill growth directly drives business performance.<\/span><\/p>\n

\u201cAs we continue to scale, we know that everyone\u2019s learning journey is different. Our role is to make learning relevant, accessible and flexible, while giving our people the freedom to take ownership of their development. Through Udemy, they can build the skills that matter most to them, stay ahead of what\u2019s changing and learn in a way that works for them \u2014 anytime, anywhere and on any device,\u201d shared Caroline McCafferty, Enterprise Learning Director.<\/span><\/p>\n

For Mountaineers, professional growth is no longer an uphill search for hard-to-find resources or a privilege reserved for a few. It is an open, supported, and flexible path toward building a long, fulfilling career at Iron Mountain.\u00a0<\/span><\/p>\n","looking_ahead_quote":{"looking_ahead_quote_text":"As we continue to scale, we know that everyone\u2019s learning journey is different. Our role is to make learning relevant, accessible and flexible, while giving our people the freedom to take ownership of their development. Through Udemy, they can build the skills that matter most to them, stay ahead of what\u2019s changing and learn in a way that works for them \u2014 anytime, anywhere and on any device.","looking_ahead_quote_author":"Caroline McCafferty","looking_ahead_quote_author_title":"Enterprise Learning Director, Iron Mountain","looking_ahead_quote_author_image":false},"display_video_module":false,"cta_heading":"See Udemy Business in action.","cta_subheading":"Get started today.","cta_buttons_to_display":["download_case_study","request_demo"],"archive_thumbnail":{"ID":175808,"id":175808,"title":"Iron Mountain","filename":"Iron-Mountain.png","filesize":24640,"url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain.png","link":"https:\/\/business.udemy.com\/case-studies\/how-innowave-built-a-learning-culture-that-drives-ai-innovation-with-udemy\/attachment\/iron-mountain\/","alt":"","author":"177","description":"","caption":"","name":"iron-mountain","status":"inherit","uploaded_to":175805,"date":"2026-09-08 15:39:00","modified":"2026-09-08 15:39:00","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/business.udemy.com\/wp-includes\/images\/media\/default.png","width":596,"height":348,"sizes":{"thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain-150x88.png.webp","thumbnail-width":150,"thumbnail-height":88,"medium":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain-300x175.png","medium-width":300,"medium-height":175,"medium_large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain.png","medium_large-width":596,"medium_large-height":348,"large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain.png","large-width":596,"large-height":348,"1536x1536":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain.png","1536x1536-width":596,"1536x1536-height":348,"2048x2048":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain.png","2048x2048-width":596,"2048x2048-height":348,"genesis-block-theme-featured-image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain.png","genesis-block-theme-featured-image-width":596,"genesis-block-theme-featured-image-height":348,"genesis-block-theme-featured-image-wide":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain.png","genesis-block-theme-featured-image-wide-width":596,"genesis-block-theme-featured-image-wide-height":348,"genesis-block-theme-logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain-300x175.png","genesis-block-theme-logo-width":300,"genesis-block-theme-logo-height":175,"genesis-block-theme-mobile":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain-480x280.png","genesis-block-theme-mobile-width":480,"genesis-block-theme-mobile-height":280}}},"yoast_head":"\nStudi Kasus Pelanggan - 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