{"id":15521,"date":"2022-05-19T19:50:47","date_gmt":"2022-05-19T19:50:47","guid":{"rendered":"https:\/\/business.udemy.com\/?post_type=customers&p=15521"},"modified":"2025-12-03T21:02:18","modified_gmt":"2025-12-03T21:02:18","slug":"nrt-technology","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/case-studies\/nrt-technology\/","title":{"rendered":"How NRT Technology started a successful DEI program using Udemy Business"},"content":{"rendered":"\n

How NRT Technology started a successful DEI program using Udemy Business <\/strong><\/h2>\n\n\n\n

Challenge<\/strong> <\/p>\n\n\n\n

NRT Technology is a financial services company that provides secure payment solutions to casinos, race and sports operators, lotteries, banks, and retailers around the world, facilitating $20 billion in transactions annually. NRT had been a Udemy customer since 2018, when they launched their first Learning & Development initiative to expand training offerings from executives-only to the rest of the company, and by 2020, they had increased their licenses ten-fold. That same year, NRT identified the need to roll out a new DEI program, and they leveraged Udemy Business to build and launch it. \u201cDiversity is a critical element to innovation and creativity. The gambling industry has been evolving from cash-based manual operations to digitalized guest experience. Being innovative is crucial for us to provide the best experience to our customers and stay competitive in this industry,\u201d says Howard Wang, Head of Human Resources at NRT.  <\/p>\n\n\n\n

Solution <\/strong><\/p>\n\n\n\n

With Udemy Business, the HR\/L&D team led by Howard Wang, was able to create a strategy and action plan for DEI and secure buy-in from NRT\u2019s leadership. Now, their DEI Committee has seven members, and they meet once a month. \u201cSometimes it\u2019s hard even for HR to understand what DEI really means, and what the actionable items and measurements are. The courses helped me not just build a foundation and learn the terminology, but also create an engagement plan to keep the momentum going and raise awareness.\u201d Increasingly often in today\u2019s competitive hiring landscape, Howard explains, candidates and even customers ask about the company\u2019s DEI efforts. In response, NRT started including DEI conversations in the onboarding process for new employees and in the continuing learning paths of their workforce. \u201cIn the past DEI was compliance driven and about what not to do or not to say. Now, we are focused on how we can support each other to create an inclusive environment.\u201d   <\/p>\n\n\n\n

Results<\/strong> <\/p>\n\n\n\n

In their latest employee survey, NRT discovered that 90% of their workforce is aware of the DEI program. Among other things, that means employees understand their role and responsibility in creating a safe, engaging environment for everyone. Since 2018, with Udemy NRT Technology has saved \u200b\u200b$165,000 in enrolled courses had they been purchased separately online. In other areas, Udemy Business has had a remarkable impact too. \u201cOur accounting team was able to automate processes and save time with what they learned from Excel courses they took. In the IT Operations team, individuals became certified in core cloud technology to help with the transition to a cloud-based environment. Overall, Udemy helped change the hiring manager\u2019s mindset to give a chance to train candidates who don’t have direct experience in something.\u201d <\/p>\n","protected":false},"excerpt":{"rendered":"

NRT Technology<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-15521","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_description":"NRT Technology is a global technology leader in the design and development of next-generation fin-tech, guest and player engagement platforms. Enabling millions of unique guest services for enterprise gaming operators. Their solutions are used by casinos, race and sports operators, lotteries, banks, and retailers globally.
\r\n
\r\nTheir portfolio includes secure payment systems, specialized financial and marketing kiosks, AML compliance tracking, financial intelligence solutions, electronic marker solutions, digital loyalty, marketing and intelligent table game platform. ","case_study_pdf":"https:\/\/info.udemy.com\/rs\/273-CKQ-053\/images\/UB_Case_Study_NRT_Tech_Spotlight_20220519.pdf","key_results":false,"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/05\/nrt-technology-resource-thumbnail-596x348-1.png","customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/05\/NRT-Technology-Colour-2.png.webp","customer_quote":true,"has_video":false,"quote_image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/05\/Howard-Wang-yellow-1.jpg.webp","quote_text":"Udemy\u2019s platform has a variety of high-quality content. They are very tactical and practical courses and include hands-on assignments. They were the stepping stone for us to create and launch our first DEI program, and critical to our growth in providing the best guest experience to make our customers' lives better.\r\n","quote_name":"Howard Wang ","quote_title":"Head of Human Resources ","choose_resource_hubs":["default","smb"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["on_demand_learning","l_d_best_practices"],"company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/05\/NRT-Technology-Colour-2.png.webp","show_customer_spotlight":false,"main_heading":"How NRT Technology Started a Successful DEI Program Using Udemy Business","case_study_details_paragraph":"

NRT Technology is a global technology leader in the design and development of next-generation fin-tech, guest and player engagement platforms. Enabling millions of unique guest services for enterprise gaming operators. Their solutions are used by casinos, race and sports operators, lotteries, banks, and retailers globally.<\/p>\n

Their portfolio includes secure payment systems, specialized financial and marketing kiosks, AML compliance tracking, financial intelligence solutions, electronic marker solutions, digital loyalty, marketing and intelligent table game platform.<\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Information Technology & Gaming, Gambling "},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"Toronto, Canada"},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"230"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"Canada, United States, Singapore and Macau "},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"90%","statistic_icon":false,"statistic_text":"Employee Awareness of DEI initiative "},{"number_or_icon":"number","statistic_number":"4.52","statistic_icon":false,"statistic_text":"Average Course Satisfaction Rating (0-5)"},{"number_or_icon":"number","statistic_number":"$165,000","statistic_icon":false,"statistic_text":"Saved in enrolled courses"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":false,"challenge_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"challenge_tab_heading":"NRT Technology is a financial services company that provides secure payment solutions to casinos, race and sports operators, lotteries, banks, and retailers around the world, facilitating $20 billion in transactions annually.","challenge_tab_text":"

NRT Technology is a financial services company that provides secure payment solutions to casinos, race and sports operators, lotteries, banks, and retailers around the world, facilitating $20 billion in transactions annually. NRT had been a Udemy customer since 2018, when they launched their first Learning & Development initiative to expand training offerings from executives-only to the rest of the company, and by 2020, they had increased their licenses ten-fold. That same year, NRT identified the need to roll out a new DEI program, and they leveraged Udemy Business to build and launch it. \u201cDiversity is a critical element to innovation and creativity. The gambling industry has been evolving from cash-based manual operations to digitalized guest experience. Being innovative is crucial for us to provide the best experience to our customers and stay competitive in this industry,\u201d says Howard Wang, Head of Human Resources at NRT.<\/p>\n","include_solution_tab":true,"solution_tab_include_quote":false,"solution_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"solution_tab_heading":"With Udemy Business, the HR\/L&D team led by Howard Wang, was able to create a strategy and action plan for DEI and secure buy-in from NRT\u2019s leadership.","solution_tab_text":"

With Udemy Business, the HR\/L&D team led by Howard Wang, created a strategy and action plan for DEI and secured buy-in from NRT\u2019s leadership. Now, their DEI Committee has seven members, and they meet once a month. \u201cSometimes it\u2019s hard even for HR to understand what DEI really means, and what the actionable items and measurements are. The courses helped me not just build a foundation and learn the terminology, but also create an engagement plan to keep the momentum going and raise awareness.\u201d Increasingly often in today\u2019s competitive hiring landscape, Howard explains, candidates and even customers ask about the company\u2019s DEI efforts. In response, NRT started including DEI conversations in the onboarding process for new employees and in the continuing learning paths of their workforce. \u201cIn the past DEI was compliance driven and about what not to do or not to say. Now, we are focused on how we can support each other to create an inclusive environment.\u201d<\/p>\n

 <\/p>\n","include_results_tab":true,"results_tab_include_quote":false,"results_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"results_tab_heading":"In their latest employee survey, NRT discovered that 90% of their workforce is aware of the DEI program. Among other things, that means employees understand their role and responsibility in creating a safe, engaging environment for everyone.","results_tab_text":"

In their latest employee survey, NRT discovered that 90% of their workforce is aware of the DEI program. Among other things, that means employees understand their role and responsibility in creating a safe, engaging environment for everyone. Since 2018, with Udemy NRT Technology has saved $165,000 in enrolled courses had they been purchased separately online. In other areas, Udemy Business has had a remarkable impact too. \u201cOur accounting team was able to automate processes and save time with what they learned from Excel courses they took. In the IT Operations team, individuals became certified in core cloud technology to help with the transition to a cloud-based environment. Overall, Udemy helped change the hiring manager\u2019s mindset to give a chance to train candidates who don\u2019t have direct experience in something.\u201d<\/p>\n","include_looking_forward_tab":false,"looking_forward_tab_include_quote":false,"looking_forward_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"looking_forward_tab_heading":"","looking_forward_tab_text":""},"main_page_quote_group":{"main_page_quote_text":"\"Udemy\u2019s platform has a variety of highquality content. They are very tactical and practical courses and include hands-on assignments. They were the stepping stone for us to create and launch our first DEI program, and critical to our growth in providing the best guest experience to make our customers\u2019 lives better.\u201d","main_page_quote_author_name":"Howard Wang ","main_page_quote_author_title":"Head of Human Resources ","main_page_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/05\/Howard-Wang-yellow-1.jpg.webp"},"more_success_stories_repeater":[{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2022\/05\/CV_StackLogo_600w.png.webp-3.webp","success_story_link":"\/case-studies\/cimpress-vista-2\/"}],"hide_footer":false,"hide_navigation":false},"yoast_head":"\nStudi Kasus Pelanggan - How NRT Technology started a successful DEI program using Udemy Business - Udemy Business<\/title>\n<meta name=\"description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/business.udemy.com\/id\/case-studies\/nrt-technology\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How NRT Technology started a successful DEI program using Udemy Business\" \/>\n<meta property=\"og:description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/business.udemy.com\/case-studies\/nrt-technology\/\" \/>\n<meta property=\"og:site_name\" content=\"Udemy Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/udemy\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-03T21:02:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/06\/udemy-business-organic-social-share-1200x630-refresh-2.png.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@udemy\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/business.udemy.com\\\/case-studies\\\/nrt-technology\\\/\",\"url\":\"https:\\\/\\\/business.udemy.com\\\/case-studies\\\/nrt-technology\\\/\",\"name\":\"Studi Kasus Pelanggan - 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