{"id":141200,"date":"2026-02-11T18:40:10","date_gmt":"2026-02-11T18:40:10","guid":{"rendered":"https:\/\/business.udemy.com\/?post_type=customers&p=141200"},"modified":"2026-05-26T21:17:48","modified_gmt":"2026-05-26T21:17:48","slug":"smarter-learning-faster-results-newrockets-journey-with-skills-mapping-and-ai-powered-learning-paths","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/case-studies\/smarter-learning-faster-results-newrockets-journey-with-skills-mapping-and-ai-powered-learning-paths\/","title":{"rendered":"Smarter Learning, Faster Results: NewRocket\u2019s Journey with Skills Mapping and AI-Powered Learning Paths"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-141200","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_description":"","key_results":false,"hide_footer":false,"hide_navigation":false,"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["l_d_best_practices","learning_culture","technical_upskilling"],"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/02\/Newrocket.png.webp","company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2025\/10\/NewRocket.png.webp","show_customer_spotlight":false,"main_heading":"Smarter Learning, Faster Results: NewRocket\u2019s Journey with Skills Mapping and AI-Powered Learning Paths","case_study_details_paragraph":"

NewRocket is a global ServiceNow partner specializing in streamlining business processes and optimizing workflows. Serving more than 1,000 customers worldwide, it designs and implements custom applications, modernizes IT service management, and enhances self-service capabilities.\u00a0<\/span><\/p>\n

When NewRocket launched an LMS in 2022, employees gained access to valuable on-demand training. But the content provider learning leaders chose came at a steep price, and it lacked crucial ServiceNow exam preparation and practice tests. To meet the ServiceNow certification requirements essential for its business, NewRocket also purchased individual Udemy courses.<\/span><\/p>\n

Facing high costs from those dual contracts, NewRocket reevaluated its approach and switched fully to Udemy Business. Udemy offered the technical skills content and essential practice exams needed at a more affordable price. The transition was smooth, but the real challenge came next: rebuilding NewRocket\u2019s learning paths.<\/span><\/p>\n

Leveraging Udemy\u2019s AI, NewRocket was able to rebuild learning paths in only one week. Now, with Udemy Business\u2019 targeted course content and practice exams, NewRocket employees achieve ServiceNow certifications faster, enabling more consultants to be deployed on projects sooner.<\/span><\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Consulting Services"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"California, USA"},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"500+"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"North America, United Kingdom, India"},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"1 week","statistic_icon":false,"statistic_text":"To build learning paths after switching to Udemy Business"},{"number_or_icon":"number","statistic_number":"Expedited","statistic_icon":false,"statistic_text":"Completion of ServiceNow certifications, allowing faster deployment of consultants"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"Udemy\u2019s catalog hit a major need: Stronger certification prep content, especially for ServiceNow, which our employees had been asking for nonstop.","tab_quote_author_name":"NewRocket University","tab_quote_author_title":"","tab_quote_author_photo":false},"challenge_tab_heading":"Certification Training with Stronger Content","challenge_tab_text":"

Two years after launching a popular learning content provider, learning leaders realized NewRocket needed to make a change.<\/span><\/p>\n

\u201cUdemy\u2019s catalog hit a major need: Stronger certification prep content, especially for ServiceNow, which our employees had been asking for nonstop,\u201d according to NewRocket University. \u201cCost mattered too. We got more value with Udemy providing a broader, more diverse library that better fit our global team.\u201d<\/span>
\n<\/span>
\n<\/span>NewRocket is always looking for ways to multiply people\u2019s capacity to learn, added Katja Zurcher, NewRocket <\/span>Global Lead for Talent Development<\/span>. \u201cAs NewRocket expands globally, we need learning solutions that scale without requiring us to build a massive L&D team.\u201d<\/span><\/p>\n

Transforming Learning Paths in Record Time<\/b><\/p>\n

Transitioning NewRocket\u2019s 60-plus learning paths to Udemy Business initially looked like a four-week project. However, due to shifting timelines, the company\u2019s senior talent enablement partner suddenly had just one week to migrate learning paths, support leaders and employees, and ensure continuity of key learning experiences\u2014a daunting task that seemed nearly impossible.<\/span><\/p>\n

L&D needed to rebuild each path with a mix of resources, including:<\/span><\/p>\n