{"id":125407,"date":"2025-07-15T02:42:04","date_gmt":"2025-07-15T02:42:04","guid":{"rendered":"https:\/\/business.udemy.com\/?post_type=customers&p=125407"},"modified":"2025-12-02T20:29:06","modified_gmt":"2025-12-02T20:29:06","slug":"pitney-bowes-drives-innovation-through-an-all-in-one-ld-platform-powered-by-udemy","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/case-studies\/pitney-bowes-drives-innovation-through-an-all-in-one-ld-platform-powered-by-udemy\/","title":{"rendered":"Pitney Bowes drives innovation through an all-in-one L&D platform powered by Udemy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-125407","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_description":"","key_results":false,"hide_footer":false,"hide_navigation":false,"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["integrated_learning","on_demand_learning","leadership_development","learning_culture","technical_upskilling"],"archive_thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2025\/07\/pitney-bowes-resource-thumbnail-596x348-1.png.webp","customer_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2025\/07\/Pitney-Bowes-logo.png","customer_quote":false,"has_video":false,"company_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2025\/07\/Pitney-Bowes-logo.png","show_customer_spotlight":false,"main_heading":"Pitney Bowes drives innovation through an all-in-one L&D platform powered by Udemy","case_study_details_paragraph":"

Pitney Bowes is a global technology company that\u2019s renowned for its shipping and mailing solutions, powering billions of transactions across the world of commerce. The organization supports more than 90% of the Fortune 500 and has been operating for over 100 years.<\/span><\/p>\n

To deepen its commitment to learning and development, Pitney Bowes integrated Udemy Business into its central Workday platform \u2014 making skill-building resources easily accessible across all global locations. Employees can now upskill at their own pace with thousands of courses focused on strategic priorities such as generative AI, large language models (LLMs), software development, and essential soft skills like leadership, communication, and adaptability.<\/span><\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Technology"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"Stamford, Connecticut, United States"},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"10,000+"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"14 countries"},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"15","statistic_icon":false,"statistic_text":"Languages covered by Udemy Business content"},{"number_or_icon":"number","statistic_number":"2,659","statistic_icon":false,"statistic_text":"Active users"},{"number_or_icon":"number","statistic_number":"76%","statistic_icon":false,"statistic_text":"of learners have consumed two or more skills"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"We currently are living and breathing an on-demand world. The Udemy learning library access gives our employees just that \u2014 a platform offering anytime learning.\r\n","tab_quote_author_name":"Rosie Rupley","tab_quote_author_title":"Director, Global Learning & Development ","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2025\/07\/Rosie-Rupley.jpg.webp"},"challenge_tab_heading":"A continuous need for learning and innovation","challenge_tab_text":"

With a long history of continuous innovation and excellence, Pitney Bowes has always focused on learning and development for its 10,000+ global employees. This dedication is part of the reason the company has over 2,300 active patents, and it\u2019s now determined to provide access to that learning from anywhere at any time.<\/span><\/p>\n

\u201cWe are currently living and breathing an on-demand world,\u201d says Rosie Rupley, Director of Global Learning and Development at Pitney Bowes. \u201cThe Udemy learning library gives our employees just that \u2014 a platform offering anytime learning.\u201d<\/span><\/p>\n

For ten-years Pitney Bowes has been using Udemy Business to provide access to these learning resources, and has experienced some impressive results. But the organization wanted to align its L&D investment even further and upskill more of its teams in key technology skillsets.<\/span><\/p>\n

\u201cOur clients\u2019 expectations are always changing, so it\u2019s critical our teams stay on top of the technology world,\u201d says Rosie Rupley, Director, Global Learning & Development. \u201cOur experts need to be at the cutting edge and understand how to leverage new tools \u2014 we need to think ahead of what our clients may want, and have the solutions to meet their future needs.\u201d<\/span><\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"We wanted Workday to be a one-stop shop for learning content, so integrating Udemy was very important for us. The Udemy Professional Services team was instrumental in helping us achieve this \u2014 they stepped in to make sure we could smoothly connect all our data and records from Udemy Business into Workday without any disruption.","tab_quote_author_name":"Ruchi Bhalla","tab_quote_author_title":"Senior Vice President, Human Resources","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2025\/07\/Ruchi-Bhalla.jpg.webp"},"solution_tab_heading":"A one-stop shop for L&D","solution_tab_text":"

Pitney Bowes now uses both <\/span>Udemy Business <\/b>and<\/span> Udemy Business Pro<\/b> to offer <\/span>expertly curated, on-demand learning <\/b>to its teams across 14 countries. With Udemy Business fully integrated into the company\u2019s enterprise management cloud, Workday, Pitney Bowes has a single L&D resource location that\u2019s accessible anytime, anywhere.<\/span><\/p>\n

\u201cWe wanted Workday to be a one-stop shop for learning content, so integrating Udemy was very important for us,\u201d says Ruchi Bhalla, Senior Vice President, Human Resources at Pitney Bowes. \u201cThe Udemy Professional Services team was instrumental in helping us achieve this \u2014 they stepped in to make sure we could smoothly connect all our data and records from Udemy Business into Workday without any disruption.\u201d<\/span><\/p>\n

With such a strong global presence, Pitney Bowes can now also offer<\/span> learning content in dozens of languages<\/b> \u2014 helping employees learn in their native language. \u201cThere\u2019s a total of 46 languages spoken in our company, but by focusing on the top 15, we can cover around 90% of our employees,\u201d explains Hana Mussaji, Learning & Development Consultant. \u201cUdemy\u2019s content covers a lot of the core languages in locations where we have direct business, including France, Germany, Japan, and Brazil. Offering learning in local languages provides a comforting and inviting learning environment.\u201d<\/span><\/p>\n

Spreading the message of learning across a global workforce<\/b><\/p>\n

One of the key ways Pitney Bowes promotes Udemy Business across its organization is by using Udemy\u2019s <\/span>customizable learning paths<\/b>.\u00a0<\/span><\/p>\n

\u201cUdemy has become our tech teams\u2019 go-to platform for upskilling themselves. We work closely with Udemy and our Tech Ladder members to build dedicated playlists of courses and content based on our strategic priorities, and use these to guide what our teams learn,\u201d explains Ruchi. \u201cI can look at what courses were most popular across a year and immediately identify the focus areas that were impressed upon our teams during that period.\u201d<\/span><\/p>\n

These learning paths cover key technology topics, such as generative AI, software development, and specific platforms and languages like AWS and Python. For the wider team, Pitney Bowes also offers paths around topics like security, emotional intelligence, and communication skills.\u00a0<\/span><\/p>\n

\u201cHaving Udemy Business integrated with Workday, we can see who\u2019s started what course, how far through they are, and what skills our team members have,\u201d says Rosie. <\/span>\u00a0<\/span>\u201cIt helps us identify the skills gaps across our teams and helps guide our learning objectives for the year.\u201d<\/span><\/p>\n","include_results_tab":true,"results_tab_include_quote":true,"results_tab_quote_group":{"tab_quote_text":"Driving engagement around tools like Udemy Business starts with excitement and visibility. When the minds behind some of Pitney Bowes\u2019 most innovative work actively use the platform and spark meaningful discussions, it encourages our tech teams to dive in, exchange ideas, and sustain that momentum.","tab_quote_author_name":"Surya R Sagi","tab_quote_author_title":"CTO & SVP, SendTech","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2025\/07\/Surya-R-Sagi.jpg.webp"},"results_tab_heading":"Investing in learning means investing in people","results_tab_text":"

With 2,659 active users undertaking 33,050 learning hours in 15 languages, Pitney Bowes actively uses Udemy Business to further its internal-first philosophy to build talent, upskill them, and promote within the business.<\/span><\/p>\n

\u201cUsing Udemy Business, we\u2019ve been able to build a lot of the key skills we need internally, preventing us from having to go out and buy them in the market,\u201d explains Ruchi. \u201cFor an organization like ours that has a big legacy and a significant focus on intellectual property, it\u2019s very important employees stay with us. It means we\u2019re able to retain that product knowledge.\u201d<\/span><\/p>\n

\u201cBy partnering with Udemy and offering their library to our employees, this huge investment opens opportunities for career developments and cross-skill learning, ensuring that our employees feel like there is no cap to their abilities and growth,\u201d adds Rosie.\u00a0<\/span><\/p>\n

And Pitney Bowes\u2019 own employees would agree. Among the many benefits their power users mentioned was the way Udemy has contributed to their own personal growth and development, and the valuable tools and knowledge they now carry with them throughout their careers.\u00a0<\/span><\/p>\n

\u201cUdemy has been a key tool in helping me reach my learning goals over the past year, especially in strengthening my leadership skills and broadening my perspective,\u201d says a Supervisor of Operations at Pitney Bowes. \u201cThe training it offers has supported my growth as a supervisor and provided valuable knowledge I can carry with me for life whether within the company or beyond.\u201d <\/span><\/p>\n","include_looking_forward_tab":true,"looking_forward_tab_include_quote":true,"looking_forward_tab_quote_group":{"tab_quote_text":"At Pitney Bowes, we\u2019re committed to empowering our global workforce through accessible and on-demand learning. Our partnership with Udemy Business ensures every employee, no matter where they are, has the tools to grow, upskill, and thrive in a rapidly evolving world.","tab_quote_author_name":"Hana Mussaji","tab_quote_author_title":"Learning and Development Consultant","tab_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2025\/07\/Hana-Mussaji.jpg.webp"},"looking_forward_tab_heading":"The journey towards becoming a skills-based organization","looking_forward_tab_text":"

Since integrating Udemy Business with Workday, Pitney Bowes has built a much stronger learning culture. Moving forward, the organization\u2019s HR team wants managers across the company to incorporate Udemy Business courses into the personal development plans of their direct reports.\u00a0<\/span><\/p>\n

\u201cI think leadership communication and buy-in is the way to get people excited about tools like Udemy Business,\u201d explains Ruchi. \u201cOur Distinguished Engineers and Fellows on Tech Ladder are out there using the platform and showing what you can learn from it.\u201d\u00a0\u00a0<\/span><\/p>\n

One of the main areas of focus will be to ensure the company <\/span>offers the right content to learners in the right format<\/b>. Ruchi explains: \u201cHaving a platform that allows our employees to learn in their own time, at their own pace, is very important. It\u2019s congruent to how people consume content these days and aligned with their learning styles.\u201d\u00a0<\/span><\/p>\n

The ability to do this, through a platform that everyone can access from anywhere, is integral to the success of Pitney Bowes\u2019 learning and development future, as Rosie explains \u201cWe have people spread across the globe, and we\u2019re able to offer them all the same learning tools with Udemy Business no matter where they\u2019re based. That\u2019s really important. We can make high-quality learning content accessible, no matter where our people are.\u201d<\/span><\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"Udemy has become our tech teams\u2019 go-to platform for upskilling themselves. We work closely with Udemy and our Tech Ladder members to build dedicated playlists of courses and content based on our strategic priorities, and use these to guide what our teams learn. I can look at what courses were most popular across a year and immediately identify the focus areas that were impressed upon our teams during that period.\r\n","main_page_quote_author_name":"Ruchi Bhalla","main_page_quote_author_title":"Senior Vice President, Human Resources","main_page_quote_author_photo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2025\/07\/Ruchi-Bhalla.jpg.webp"},"more_success_stories_repeater":[{"success_story_logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2025\/07\/pepsico-corporate-logo_color_v1.png.webp","success_story_link":"https:\/\/business.udemy.com\/case-studies\/pepsico-creates-an-award-winning-culture-of-operational-excellence-with-the-udemy-business-leadership-academy\/"}]},"yoast_head":"\nStudi Kasus Pelanggan - Pitney Bowes drives innovation through an all-in-one L&D platform powered by Udemy - Udemy Business<\/title>\n<meta name=\"description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/business.udemy.com\/id\/case-studies\/pitney-bowes-drives-innovation-through-an-all-in-one-ld-platform-powered-by-udemy\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pitney Bowes drives innovation through an all-in-one L&D platform powered by Udemy\" \/>\n<meta property=\"og:description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/business.udemy.com\/case-studies\/pitney-bowes-drives-innovation-through-an-all-in-one-ld-platform-powered-by-udemy\/\" \/>\n<meta property=\"og:site_name\" content=\"Udemy Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/udemy\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-02T20:29:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/06\/udemy-business-organic-social-share-1200x630-refresh-2.png.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@udemy\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/business.udemy.com\\\/case-studies\\\/pitney-bowes-drives-innovation-through-an-all-in-one-ld-platform-powered-by-udemy\\\/\",\"url\":\"https:\\\/\\\/business.udemy.com\\\/case-studies\\\/pitney-bowes-drives-innovation-through-an-all-in-one-ld-platform-powered-by-udemy\\\/\",\"name\":\"Studi Kasus Pelanggan - 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