{"id":177498,"date":"2026-09-25T13:20:42","date_gmt":"2026-09-25T13:20:42","guid":{"rendered":"https:\/\/business.udemy.com\/case-studies\/building-ai-fluency-at-scale-how-emids-built-a-healthcare-ready-engineering-workforce-with-udemy\/"},"modified":"2026-09-25T15:00:26","modified_gmt":"2026-09-25T15:00:26","slug":"building-ai-fluency-at-scale-how-emids-built-a-healthcare-ready-engineering-workforce-with-udemy","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/fr\/case-studies\/building-ai-fluency-at-scale-how-emids-built-a-healthcare-ready-engineering-workforce-with-udemy\/","title":{"rendered":"D\u00e9velopper la ma\u00eetrise de l’IA \u00e0 grande \u00e9chelle\u00a0: comment Emids a constitu\u00e9 une \u00e9quipe d’ing\u00e9nieurs sp\u00e9cialis\u00e9s dans le secteur de la sant\u00e9 gr\u00e2ce \u00e0 Udemy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"single-award-winner-case-study.php","resource_type":[7],"class_list":["post-177498","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"company_logo":177499,"display_video_module":false,"award_selection":"2026_learning_excellence","page_sections_to_display":["challenge","solution","results","looking_ahead"],"cta_buttons_to_display":["download_case_study","request_demo"],"archive_thumbnail":{"ID":177499,"id":177499,"title":"Emids","filename":"Emids.png","filesize":34295,"url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Emids.png.webp","link":"https:\/\/business.udemy.com\/fr\/case-studies\/building-ai-fluency-at-scale-how-emids-built-a-healthcare-ready-engineering-workforce-with-udemy\/attachment\/emids-2\/","alt":"","author":"177","description":"","caption":"","name":"emids-2","status":"inherit","uploaded_to":177498,"date":"2026-09-23 16:24:52","modified":"2026-09-23 16:24:52","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/business.udemy.com\/wp-includes\/images\/media\/default.png","width":596,"height":348,"sizes":{"thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Emids-150x88.png.webp","thumbnail-width":150,"thumbnail-height":88,"medium":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Emids-300x175.png.webp","medium-width":300,"medium-height":175,"medium_large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Emids.png.webp","medium_large-width":596,"medium_large-height":348,"large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Emids.png.webp","large-width":596,"large-height":348,"1536x1536":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Emids.png.webp","1536x1536-width":596,"1536x1536-height":348,"2048x2048":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Emids.png.webp","2048x2048-width":596,"2048x2048-height":348,"genesis-block-theme-featured-image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Emids.png.webp","genesis-block-theme-featured-image-width":596,"genesis-block-theme-featured-image-height":348,"genesis-block-theme-featured-image-wide":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Emids.png.webp","genesis-block-theme-featured-image-wide-width":596,"genesis-block-theme-featured-image-wide-height":348,"genesis-block-theme-logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Emids-300x175.png.webp","genesis-block-theme-logo-width":300,"genesis-block-theme-logo-height":175,"genesis-block-theme-mobile":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Emids-480x280.png.webp","genesis-block-theme-mobile-width":480,"genesis-block-theme-mobile-height":280}},"page_title":"D\u00e9velopper la ma\u00eetrise de l'IA \u00e0 grande \u00e9chelle\u00a0: comment Emids a constitu\u00e9 une \u00e9quipe d'ing\u00e9nieurs sp\u00e9cialis\u00e9s dans le secteur de la sant\u00e9 gr\u00e2ce \u00e0 Udemy","resource_topics":["learning_culture","technical_upskilling","ai_transformation"],"company_name":"Emids","year_award_name":"Laur\u00e9at r\u00e9gional\u00a02026","category_name":"Excellence en mati\u00e8re d'apprentissage","industry_text":"Technologie","company_hq_text":"Nashville, Tennessee","number_of_employees_text":"1700","office_locations_text":"\u00c9tats-Unis, Canada, Inde, Philippines, Arm\u00e9nie","business_outcomes_repeater":[{"stat_number":"88%","stat_description":"ach\u00e8vement au Niveau\u00a00 (ma\u00eetrise des bases de l'IA)"},{"stat_number":"62%","stat_description":"des employ\u00e9s utilisent l'IA au quotidien"},{"stat_number":"45-55%","stat_description":"d'am\u00e9lioration sur les projets in\u00e9dits"}],"challenge_heading":"D\u00e9velopper la ma\u00eetrise de l'IA \u00e0 grande \u00e9chelle","challenge_description":"

Emids est enti\u00e8rement d\u00e9di\u00e9 au secteur de la sant\u00e9. Gr\u00e2ce \u00e0 son approche d’\u00ab\u00a0ing\u00e9nierie contextuelle d\u00e9ploy\u00e9e en amont\u00a0\u00bb, Emids s’int\u00e8gre en profondeur dans les environnements de ses clients, alliant plus de 36\u00a0ans d’expertise dans le secteur de la sant\u00e9 \u00e0 une ing\u00e9nierie ax\u00e9e sur l’IA pour permettre aux assureurs, aux prestataires, aux entreprises biopharmaceutiques, aux fabricants de technologies m\u00e9dicales et aux entreprises de technologies de la sant\u00e9 de moderniser leurs plates-formes strat\u00e9giques, de d\u00e9velopper des agents personnalis\u00e9s et de d\u00e9ployer l’IA \u00e0 grande \u00e9chelle dans les flux de travail qui g\u00e9n\u00e8rent de la valeur ajout\u00e9e.<\/span><\/em> \u00c0 mesure qu’Emids d\u00e9veloppait ses capacit\u00e9s d’ing\u00e9nierie bas\u00e9es sur l’IA et passait de l’exp\u00e9rimentation de l’IA g\u00e9n\u00e9rative \u00e0 une IA pr\u00eate pour la production dans les environnements de ses clients des secteurs de la sant\u00e9 et des sciences de la vie, l’entreprise a d\u00fb approfondir et \u00e9tendre ces capacit\u00e9s \u00e0 l’ensemble de son personnel. Les \u00e9quipes devaient combiner des comp\u00e9tences en IA et en ing\u00e9nierie avec une compr\u00e9hension approfondie des flux de travail dans le secteur de la sant\u00e9, des environnements clients et du contexte dans lequel l’IA serait appliqu\u00e9e.<\/span> Emids investissait d\u00e9j\u00e0 dans le d\u00e9veloppement des capacit\u00e9s en IA \u00e0 travers un \u00e9cosyst\u00e8me d’apprentissage plus large englobant des programmes internes, des applications pratiques et des ressources externes. L’entreprise avait l’occasion de compl\u00e9ter ces efforts par des parcours d’apprentissage structur\u00e9s et bas\u00e9s sur les r\u00f4les qui pourraient soutenir diff\u00e9rents niveaux de comp\u00e9tence en IA et se d\u00e9velopper de mani\u00e8re coh\u00e9rente \u00e0 travers l’organisation.<\/span> Dans le secteur de la sant\u00e9, cela signifiait \u00e9galement d\u00e9velopper la compr\u00e9hension du domaine, la sensibilisation \u00e0 la gouvernance, la supervision humaine et les contr\u00f4les n\u00e9cessaires pour appliquer l’IA de mani\u00e8re responsable. Ces capacit\u00e9s rev\u00eatent une importance particuli\u00e8re pour le mod\u00e8le d’ing\u00e9nierie contextuelle d\u00e9ploy\u00e9 en amont d’Emids, qui int\u00e8gre directement le contexte des soins de sant\u00e9 et l’ing\u00e9nierie bas\u00e9e sur l’IA dans les environnements des clients.<\/span> \u00ab\u00a0En tant qu’entreprise d’ing\u00e9nierie ax\u00e9e sur l’IA, le renforcement continu des comp\u00e9tences de l’ensemble de nos collaborateurs en mati\u00e8re d’IA est au c\u0153ur de notre mode de fonctionnement. Nous recherchions un partenaire de formation capable de nous aider \u00e0 d\u00e9velopper \u00e0 grande \u00e9chelle des comp\u00e9tences avanc\u00e9es et sp\u00e9cifiques \u00e0 chaque poste, tout en offrant \u00e0 nos \u00e9quipes la flexibilit\u00e9 n\u00e9cessaire pour acqu\u00e9rir des comp\u00e9tences adapt\u00e9es \u00e0 leurs fonctions et \u00e0 l’\u00e9volution de leurs besoins. C’est l\u00e0 qu’Udemy est intervenu\u00a0\u00bb, raconte Jagdeep Chawla, Delivery Head, Emids India.<\/span> Emids s’est concentr\u00e9 sur trois priorit\u00e9s\u00a0: une large culture de l’IA, des comp\u00e9tences sp\u00e9cifiques plus approfondies et un parcours structur\u00e9 allant de la compr\u00e9hension fondamentale aux comp\u00e9tences avanc\u00e9es et appliqu\u00e9es en IA.<\/span><\/p>\n","solution_heading":"Un g\u00e9n\u00e9rateur de programme de cours par \u00e9tapes, bas\u00e9 sur les r\u00f4les, sur Udemy","solution_description":"

Emids a d\u00e9marr\u00e9 modestement et de mani\u00e8re r\u00e9fl\u00e9chie, en d\u00e9veloppant dans un premier temps un programme destin\u00e9 exclusivement aux ing\u00e9nieurs en informatique, car ce sont eux qui sont les plus \u00e0 m\u00eame d’utiliser concr\u00e8tement les outils d’IA. Une fois que l’approche choisie valid\u00e9e par les ing\u00e9nieurs, l’entreprise a utilis\u00e9 la cartographie des comp\u00e9tences Udemy pour d\u00e9velopper un programme de formation ax\u00e9 sur les r\u00f4les, allant du niveau\u00a00 (les bases) au niveau\u00a03, couvrant les analystes m\u00e9tier, l’assurance qualit\u00e9, les chefs de projet, les Scrum Masters, les concepteurs et les responsables. Chaque poste a re\u00e7u un parcours d’apprentissage align\u00e9 sur la fa\u00e7on dont l’IA est utilis\u00e9e dans son travail, plut\u00f4t qu’un cours g\u00e9n\u00e9rique unique pour tout le monde. <\/span> <\/span> <\/span>L’approche par \u00e9tapes a permis \u00e0 Emids de d\u00e9velopper son activit\u00e9 selon ses propres besoins\u00a0:<\/span> <\/span> <\/span>\u2022 Niveau\u00a00:<\/b> ma\u00eetrise basique de l’IA, obligatoire pour 1235\u00a0employ\u00e9s r\u00e9partis sur cinq pays<\/span> <\/span>\u2022 Niveaux\u00a01 \u00e0 3\u00a0:<\/b> apprenissage progressif, niveau sp\u00e9cifique au poste, de 547 \u00e0 104 puis 62\u00a0ach\u00e8ve\u00f9ents \u00e0 mesure que la formation se concentre vers la certification de niveau expert<\/span> <\/span>\u2022 Responsabilit\u00e9 int\u00e9gr\u00e9e\u00a0:<\/b> tableaux de bord d’ach\u00e8ve\u00f9ent automatis\u00e9s, sp\u00e9cifiques aux responsables, publi\u00e9s \u00e0 un rythme r\u00e9current<\/span> <\/span> <\/span>Pour accompagner le programme dans sa phase d’expansion, Emids a int\u00e9gr\u00e9 des m\u00e9canismes de responsabilisation directement dans le processus de d\u00e9ploiement gr\u00e2ce \u00e0 des tableaux de bord automatis\u00e9s permettant de suivre l’avancement des t\u00e2ches, offrant ainsi aux responsables une visibilit\u00e9 sur les progr\u00e8s r\u00e9alis\u00e9s par leurs \u00e9quipes. Emids a \u00e9galement favoris\u00e9 l’apprentissage continu gr\u00e2ce \u00e0 un portail interne permettant de soumettre, d’approuver et de parrainer des id\u00e9es de cas d’utilisation de l’IA, ainsi qu’\u00e0 un outil de mise en correspondance des comp\u00e9tences con\u00e7u pour mettre en relation les employ\u00e9s nouvellement form\u00e9s avec des projets pertinents n\u00e9cessitant ces comp\u00e9tences. <\/span> <\/span> <\/span> \u00ab\u00a0Ce qui a fonctionn\u00e9 pour nous, c’est la possibilit\u00e9 d’adopter une approche personnalis\u00e9e. Udemy nous a permis de structurer l’apprentissage autour de diff\u00e9rents r\u00f4les et niveaux d’expertise, afin que les \u00e9quipes puissent continuer \u00e0 approfondir leurs capacit\u00e9s en IA \u00e0 mesure que leur travail et la technologie associ\u00e9e \u00e9voluaient. Cette flexibilit\u00e9 est particuli\u00e8rement importante pour d\u00e9velopper l’ing\u00e9nierie dirig\u00e9e par l’IA dans l’ensemble de l’organisation\u00a0\u00bb, a d\u00e9clar\u00e9 Chawla.<\/span><\/p>\n","results_heading":"88\u00a0% d'ach\u00e8vement et une am\u00e9lioration mesurable de l'efficacit\u00e9","results_description":"

Emids a atteint 88\u00a0% d’ach\u00e8vement au Niveau\u00a00, 50\u00a0% au Niveau\u00a01. Ces chiffres se resserrent volontairement \u00e0 9\u00a0% au Niveau\u00a02 et 6\u00a0% au Niveau\u00a03 \u00e0 mesure que la formation progresse de la ma\u00eetrise des bases \u00e0 une certification de niveau expert.<\/span> Au niveau organisationnel, Emids a atteint un indice IA de 70,4\u00a0%, 62\u00a0% des collaborateurs utilisant activement l’IA dans leur travail quotidien, sur 125\u00a0projets et 84\u00a0comptes clients, avec un recours actif \u00e0 24\u00a0outils d’IA distincts, notamment Copilot, Claude, Gemini, ChatGPT et PACCA AI, d\u00e9velopp\u00e9 par Emids.\u00a0<\/span> Le programme d’apprentissage soutient \u00e9galement la strat\u00e9gie plus large d’ing\u00e9nierie contextuelle d\u00e9ploy\u00e9e en amont d’Emids. Le perfectionnement interne joue un r\u00f4le important dans le d\u00e9veloppement de la main-d’\u0153uvre n\u00e9cessaire pour \u00e9tendre ce mod\u00e8le.<\/span> \u00ab\u00a0La valeur ajout\u00e9e que nous apporte Udemy va au-del\u00e0 de la simple formation. Elle se traduit par la fa\u00e7on dont cet apprentissage se concr\u00e9tise. Les \u00e9quipes tirent parti de leurs capacit\u00e9s en IA pour renforcer les performances quotidiennes et contribuer \u00e0 des am\u00e9liorations mesurables de la qualit\u00e9 et de la rapidit\u00e9 offertes \u00e0 nos clients\u00a0\u00bb, a d\u00e9clar\u00e9 Prastina Mary, Associate Vice President, Emids.<\/span><\/p>\n","looking_ahead_heading":"D\u00e9veloppement continu des capacit\u00e9s d'IA","looking_ahead_description":"

Emids continue d’utiliser Udemy pour aider son personnel \u00e0 suivre le rythme alors que les technologies, outils et m\u00e9thodes de travail en IA \u00e9voluent.<\/span> Le contenu des cours d’Udemy et la cartographie des comp\u00e9tences permettent \u00e0 Emids de d\u00e9velopper des parcours d’apprentissage cibl\u00e9s et sp\u00e9cifiques aux r\u00f4les autour des capacit\u00e9s \u00e9mergentes, pour aider les \u00e9quipes \u00e0 acqu\u00e9rir des comp\u00e9tences pertinentes \u00e0 mesure que la technologie \u00e9volue. Cela s’inscrit dans le cadre de l’approche globale d’Emids en mati\u00e8re de d\u00e9veloppement continu des comp\u00e9tences en IA, o\u00f9 l’apprentissage est \u00e9troitement li\u00e9 \u00e0 la mani\u00e8re dont les \u00e9quipes mettent en \u0153uvre l’IA dans leur travail quotidien.<\/span> Le jeu de r\u00f4le Udemy permet de mettre en pratique des comp\u00e9tences dans des sc\u00e9narios tels que des entretiens avec des clients et des cas d’utilisation concrets de l’IA, tandis que l’assistant IA apporte un soutien suppl\u00e9mentaire aux employ\u00e9s pour les aider \u00e0 s’y retrouver dans les nouveaux sujets techniques et \u00e0 approfondir leurs connaissances de mani\u00e8re autonome.<\/span> \u00ab\u00a0L’IA \u00e9volue rapidement, et notre approche d’apprentissage doit \u00e9voluer avec elle. 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