{"id":176817,"date":"2026-09-21T15:58:56","date_gmt":"2026-09-21T15:58:56","guid":{"rendered":"https:\/\/business.udemy.com\/case-studies\/how-zelis-india-connected-learning-to-business-strategy-and-built-ai-readiness-with-udemy\/"},"modified":"2026-09-28T14:54:09","modified_gmt":"2026-09-28T14:54:09","slug":"how-zelis-india-connected-learning-to-business-strategy-and-built-ai-readiness-with-udemy","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/fr\/case-studies\/how-zelis-india-connected-learning-to-business-strategy-and-built-ai-readiness-with-udemy\/","title":{"rendered":"Comment Zelis Healthcare a mis la formation au service de sa strat\u00e9gie d’entreprise et pr\u00e9par\u00e9 ses \u00e9quipes \u00e0 l’IA gr\u00e2ce \u00e0 Udemy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"single-award-winner-case-study.php","resource_type":[7],"class_list":["post-176817","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"company_logo":177734,"display_video_module":false,"award_selection":"2026_maximizing_impact","page_sections_to_display":["challenge","solution","results","looking_ahead"],"cta_buttons_to_display":["download_case_study","request_demo"],"archive_thumbnail":{"ID":177734,"id":177734,"title":"Zelis_logo","filename":"Zelis_logo.png","filesize":21953,"url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo.png.webp","link":"https:\/\/business.udemy.com\/fr\/case-studies\/how-zelis-india-connected-learning-to-business-strategy-and-built-ai-readiness-with-udemy\/attachment\/zelis_logo\/","alt":"","author":"177","description":"","caption":"","name":"zelis_logo","status":"inherit","uploaded_to":176817,"date":"2026-09-09 16:16:21","modified":"2026-09-09 16:16:21","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/business.udemy.com\/wp-includes\/images\/media\/default.png","width":596,"height":348,"sizes":{"thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo-150x88.png.webp","thumbnail-width":150,"thumbnail-height":88,"medium":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo-300x175.png.webp","medium-width":300,"medium-height":175,"medium_large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo.png.webp","medium_large-width":596,"medium_large-height":348,"large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo.png.webp","large-width":596,"large-height":348,"1536x1536":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo.png.webp","1536x1536-width":596,"1536x1536-height":348,"2048x2048":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo.png.webp","2048x2048-width":596,"2048x2048-height":348,"genesis-block-theme-featured-image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo.png.webp","genesis-block-theme-featured-image-width":596,"genesis-block-theme-featured-image-height":348,"genesis-block-theme-featured-image-wide":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo.png.webp","genesis-block-theme-featured-image-wide-width":596,"genesis-block-theme-featured-image-wide-height":348,"genesis-block-theme-logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo-300x175.png.webp","genesis-block-theme-logo-width":300,"genesis-block-theme-logo-height":175,"genesis-block-theme-mobile":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo-480x280.png.webp","genesis-block-theme-mobile-width":480,"genesis-block-theme-mobile-height":280}},"page_title":"Comment Zelis Healthcare a mis la formation au service de sa strat\u00e9gie d'entreprise et pr\u00e9par\u00e9 ses \u00e9quipes \u00e0 l'IA gr\u00e2ce \u00e0 Udemy","resource_topics":["learning_culture","technical_upskilling","ai_transformation"],"company_name":"Zelis Healthcare ","year_award_name":"Laur\u00e9at r\u00e9gional\u00a02026","category_name":"Optimisation de l'impact","industry_text":"Soins de sant\u00e9","company_hq_text":"Boston, Massachusetts, \u00c9tats-Unis","number_of_employees_text":"Plus de 3\u00a0500","office_locations_text":"\u00c9tats-Unis et Inde","business_outcomes_repeater":[{"stat_number":"45\u00a0040","stat_description":"heures d'apprentissage accumul\u00e9es"},{"stat_number":"5\u00a0691","stat_description":"inscriptions aux parcours d'apprentissage"},{"stat_number":"1\u00a0311","stat_description":"parcours d'apprentissage termin\u00e9s"}],"challenge_heading":"Relier l'apprentissage aux priorit\u00e9s de l'entreprise","challenge_description":"

Zelis Healthcare modernise l’exp\u00e9rience financi\u00e8re dans le secteur de la sant\u00e9 pour les payeurs, les prestataires de soins et les usagers du syst\u00e8me de sant\u00e9. Implant\u00e9 \u00e0 Hyderabad, dans l’\u00c9tat du Telangana, le Centre mondial de comp\u00e9tences (Global Capability Center, GCC) de Zelis Healthcare accompagne l’ensemble de l’organisation Zelis dans les domaines de l’ing\u00e9nierie, du d\u00e9veloppement produit, des services de donn\u00e9es et des op\u00e9rations de plate-forme.<\/span><\/em> Chez Zelis Healthcare, la formation est avant tout pens\u00e9e au service de la strat\u00e9gie de l’entreprise. Alors que le Centre mondial de comp\u00e9tences d’Hyderabad poursuivait son expansion, l’\u00e9quipe Apprentissage et d\u00e9veloppement a veill\u00e9 \u00e0 ce que les investissements en formation soutiennent directement les priorit\u00e9s strat\u00e9giques de l’entreprise, notamment l’adoption de l’IA, la modernisation du cloud, la cybers\u00e9curit\u00e9 et l’excellence en ing\u00e9nierie logicielle.<\/span> <\/span> <\/span>Cela n\u00e9cessitait des parcours de formation cibl\u00e9s, con\u00e7us en fonction de la mani\u00e8re dont chaque public est amen\u00e9 \u00e0 comprendre le changement, le mettre en \u0153uvre et le piloter.<\/span> <\/span> <\/span>\u00ab\u00a0Nous partons des priorit\u00e9s de l’entreprise, puis nous identifions les comp\u00e9tences dont nos \u00e9quipes ont besoin pour les concr\u00e9tiser. Cela permet de maintenir des formations cibl\u00e9es, pertinentes et \u00e9troitement li\u00e9es aux r\u00e9alit\u00e9s du terrain\u00a0\u00bb, explique Shiva Jyothi Kasaraneni, Senior Manager, Apprentissage et d\u00e9veloppement.<\/span><\/p>\n","solution_heading":"Des parcours de formation par m\u00e9tier con\u00e7us pour r\u00e9pondre aux besoins de l'entreprise","solution_description":"

Zelis Healthcare a traduit les besoins en comp\u00e9tences identifi\u00e9s gr\u00e2ce aux retours des dirigeants, \u00e0 la planification des effectifs et aux \u00e9valuations des comp\u00e9tences en parcours d’apprentissage Udemy cibl\u00e9s.<\/span> \u00c0 mesure que l’IA s’imposait comme une comp\u00e9tence strat\u00e9gique, l’\u00e9quipe a mis en place des parcours d’apprentissage de l’IA adapt\u00e9s aux diff\u00e9rents m\u00e9tiers et con\u00e7us pour trois publics distincts\u00a0:<\/span> \u2022 Sensibilisation \u00e0 l’IA\u00a0:<\/b> les employ\u00e9s ont acquis une compr\u00e9hension concr\u00e8te des fondamentaux de l’IA <\/span>\u2022 Conduite du changement port\u00e9e par l’IA\u00a0:<\/b> les dirigeants ont appris \u00e0 piloter la transformation et \u00e0 en comprendre les enjeux pour l’entreprise\u2022 <\/b><\/span>IA appliqu\u00e9e : <\/b> les \u00e9quipes techniques et les d\u00e9veloppeurs ont renforc\u00e9 leurs comp\u00e9tences en ing\u00e9nierie logicielle, en automatisation et dans les technologies \u00e9mergentes<\/span> L’\u00e9quipe a \u00e9galement cr\u00e9\u00e9 des parcours d’apprentissage \u00e0 la demande des \u00e9quipes m\u00e9tiers, en collaboration avec les diff\u00e9rentes unit\u00e9s op\u00e9rationnelles, afin de transformer des besoins concrets li\u00e9s \u00e0 des projets en contenus de formation s\u00e9lectionn\u00e9s et adapt\u00e9s. Pour l’\u00e9quipe en charge des technologies de paiement, cela s’est traduit par un renforcement des comp\u00e9tences en DevOps, en automatisation de l’assurance qualit\u00e9, en ing\u00e9nierie produit, dans le cloud et en d\u00e9veloppement assist\u00e9 par l’IA.<\/span> <\/span> <\/span>\u00ab\u00a0La formation est plus efficace lorsqu’elle est en prise directe avec les besoins op\u00e9rationnels. En transformant les besoins r\u00e9els de l’entreprise en parcours adapt\u00e9s aux diff\u00e9rents m\u00e9tiers, nous rendons le d\u00e9veloppement des comp\u00e9tences plus pertinent, plus concret et plus facile \u00e0 mettre en pratique\u00a0\u00bb, explique Shiva Jyothi Kasaraneni.<\/span><\/p>\n","results_heading":"939\u00a0participants actifs et 1\u00a0311\u00a0parcours compl\u00e9t\u00e9s","results_description":"

Gr\u00e2ce \u00e0 Udemy Business, Zelis Healthcare a mis en place un mod\u00e8le de formation \u00e9volutif qui a suscit\u00e9 une forte participation. Cette initiative a mobilis\u00e9 939\u00a0participants actifs, qui ont totalis\u00e9 45\u00a0040\u00a0heures de formation, avec 1\u00a0626\u00a0inscriptions \u00e0 des cours, 5\u00a0691\u00a0inscriptions \u00e0 des parcours d’apprentissage et 1\u00a0311\u00a0parcours compl\u00e9t\u00e9s parmi les 173\u00a0parcours structur\u00e9s propos\u00e9s.<\/span> <\/span> <\/span>L’\u00e9quipe a utilis\u00e9 le mod\u00e8le de Kirkpatrick et la m\u00e9thodologie Phillips ROI afin d’\u00e9valuer l’efficacit\u00e9 des formations et leur retour sur investissement, \u00e0 l’aide d’indicateurs li\u00e9s \u00e0 la rapidit\u00e9 d’int\u00e9gration, au niveau de pr\u00e9paration aux fonctions, \u00e0 l’adoption de nouveaux outils et \u00e0 la productivit\u00e9.<\/span> <\/span> <\/span>\u00ab\u00a0Ce qui compte, ce n’est pas seulement le volume de formation, mais sa pertinence. Nous constatons un fort engagement autour des comp\u00e9tences strat\u00e9giques pour l’entreprise, notamment la pr\u00e9paration \u00e0 l’IA et les comp\u00e9tences techniques\u00a0\u00bb, a d\u00e9clar\u00e9 Shiva Jyothi Kasaraneni.<\/span><\/p>\n","looking_ahead_heading":"\u00c9voluer pour l'avenir","looking_ahead_description":"

Zelis Healthcare pr\u00e9voit d’\u00e9tendre ses parcours d’apprentissage con\u00e7us \u00e0 la demande des m\u00e9tiers \u00e0 d’autres \u00e9quipes et de renforcer la pr\u00e9paration \u00e0 l’IA \u00e0 l’\u00e9chelle de l’ensemble de l’organisation.<\/span> <\/span> <\/span>\u00ab\u00a0Nous disposons d\u00e9sormais d’un mod\u00e8le reproductible pour transformer les besoins de l’entreprise en parcours de formation cibl\u00e9s. La prochaine \u00e9tape consiste \u00e0 \u00e9tendre cette approche \u00e0 davantage d’\u00e9quipes et \u00e0 continuer de d\u00e9velopper les comp\u00e9tences dont nos collaborateurs auront besoin pour relever les d\u00e9fis de demain\u00a0\u00bb, a d\u00e9clar\u00e9 Shiva Jyothi Kasaraneni.<\/span><\/p>\n","cta_heading":"D\u00e9couvrez Udemy\u00a0Business en action.","cta_subheading":"Commencez d\u00e8s aujourd'hui.","case_study_pdf_download_url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/10\/Zelis-Healthcare_OAA_Case-Study_One-Pager.pdf"},"yoast_head":"\n\u00c9tude de cas client - Comment Zelis Healthcare a mis la formation au service de sa strat\u00e9gie d'entreprise et pr\u00e9par\u00e9 ses \u00e9quipes \u00e0 l'IA gr\u00e2ce \u00e0 Udemy - Udemy Business<\/title>\n<meta name=\"description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/business.udemy.com\/fr\/case-studies\/how-zelis-india-connected-learning-to-business-strategy-and-built-ai-readiness-with-udemy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment Zelis Healthcare a mis la formation au service de sa strat\u00e9gie d'entreprise et pr\u00e9par\u00e9 ses \u00e9quipes \u00e0 l'IA gr\u00e2ce \u00e0 Udemy\" \/>\n<meta property=\"og:description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/business.udemy.com\/fr\/case-studies\/how-zelis-india-connected-learning-to-business-strategy-and-built-ai-readiness-with-udemy\/\" \/>\n<meta property=\"og:site_name\" content=\"Udemy Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/udemy\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-28T14:54:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/06\/udemy-business-organic-social-share-1200x630-refresh-2.png.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@udemy\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/business.udemy.com\\\/fr\\\/case-studies\\\/how-zelis-india-connected-learning-to-business-strategy-and-built-ai-readiness-with-udemy\\\/\",\"url\":\"https:\\\/\\\/business.udemy.com\\\/fr\\\/case-studies\\\/how-zelis-india-connected-learning-to-business-strategy-and-built-ai-readiness-with-udemy\\\/\",\"name\":\"\u00c9tude de cas client - 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