{"id":176812,"date":"2026-09-21T15:58:45","date_gmt":"2026-09-21T15:58:45","guid":{"rendered":"https:\/\/business.udemy.com\/case-studies\/how-nationwide-building-society-democratised-learning-with-udemy\/"},"modified":"2026-09-28T14:54:03","modified_gmt":"2026-09-28T14:54:03","slug":"how-nationwide-building-society-democratised-learning-with-udemy","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/fr\/case-studies\/how-nationwide-building-society-democratised-learning-with-udemy\/","title":{"rendered":"Comment Nationwide Building Society a d\u00e9mocratis\u00e9 l’acc\u00e8s \u00e0 la formation gr\u00e2ce \u00e0 Udemy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"single-award-winner-case-study.php","resource_type":[7],"class_list":["post-176812","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"company_logo":176909,"display_video_module":false,"award_selection":"2026_skills_transformation","page_sections_to_display":["challenge","solution","results","looking_ahead"],"cta_buttons_to_display":["download_case_study","request_demo"],"archive_thumbnail":{"ID":176909,"id":176909,"title":"NBS","filename":"NBS.png","filesize":15454,"url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/NBS.png.webp","link":"https:\/\/business.udemy.com\/fr\/case-studies\/how-nexolution-accelerated-talent-readiness-with-udemy\/attachment\/nbs\/","alt":"","author":"177","description":"","caption":"","name":"nbs","status":"inherit","uploaded_to":176813,"date":"2026-09-09 16:50:38","modified":"2026-09-09 16:50:38","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/business.udemy.com\/wp-includes\/images\/media\/default.png","width":596,"height":348,"sizes":{"thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/NBS-150x88.png.webp","thumbnail-width":150,"thumbnail-height":88,"medium":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/NBS-300x175.png","medium-width":300,"medium-height":175,"medium_large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/NBS.png.webp","medium_large-width":596,"medium_large-height":348,"large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/NBS.png.webp","large-width":596,"large-height":348,"1536x1536":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/NBS.png.webp","1536x1536-width":596,"1536x1536-height":348,"2048x2048":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/NBS.png.webp","2048x2048-width":596,"2048x2048-height":348,"genesis-block-theme-featured-image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/NBS.png.webp","genesis-block-theme-featured-image-width":596,"genesis-block-theme-featured-image-height":348,"genesis-block-theme-featured-image-wide":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/NBS.png.webp","genesis-block-theme-featured-image-wide-width":596,"genesis-block-theme-featured-image-wide-height":348,"genesis-block-theme-logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/NBS-300x175.png","genesis-block-theme-logo-width":300,"genesis-block-theme-logo-height":175,"genesis-block-theme-mobile":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/NBS-480x280.png","genesis-block-theme-mobile-width":480,"genesis-block-theme-mobile-height":280}},"page_title":"Comment Nationwide Building Society a d\u00e9mocratis\u00e9 l'acc\u00e8s \u00e0 la formation gr\u00e2ce \u00e0 Udemy","resource_topics":["leadership_development","learning_culture"],"company_name":"Nationwide Building Society","year_award_name":"Laur\u00e9at r\u00e9gional\u00a02026","category_name":"Transformation des comp\u00e9tences","industry_text":"Services financiers","company_hq_text":"Swindon, Royaume-Uni","number_of_employees_text":"25\u00a0000","office_locations_text":"Royaume-Uni","business_outcomes_repeater":[{"stat_number":"97%","stat_description":"taux de r\u00e9ussite aux examens des collaborateurs en d\u00e9but de carri\u00e8re"},{"stat_number":"+ 50","stat_description":"sessions de formation organis\u00e9es dans le cadre de la Learning at Work Week"},{"stat_number":"Plus de 1\u00a0200","stat_description":"heures de formation cumul\u00e9es en une semaine"}],"challenge_heading":"D\u00e9velopper rapidement les comp\u00e9tences n\u00e9cessaires pour relever les d\u00e9fis de demain","challenge_description":"

Nationwide Building Society est la plus grande soci\u00e9t\u00e9 de cr\u00e9dit immobilier mutualiste au monde et un \u00e9tablissement financier d\u00e9tenu par ses membres. Elle propose des services bancaires, d’\u00e9pargne, de cr\u00e9dit immobilier et de pr\u00eat \u00e0 des millions de clients partout au Royaume-Uni. En tant qu’organisation d\u00e9tenue par ses membres, Nationwide agit dans l’int\u00e9r\u00eat de ceux-ci plut\u00f4t que de ses actionnaires, en mettant l’accent sur des services de qualit\u00e9, une juste valeur et le soutien aux communaut\u00e9s locales. Sa raison d’\u00eatre est la suivante\u00a0: \u00ab\u00a0Une banque plus juste, plus avantageuse et au service de la soci\u00e9t\u00e9.\u00a0\u00bb<\/span><\/em> Nationwide devait se doter d’effectifs \u00e0 la fois mobilis\u00e9s, performants et r\u00e9actifs afin de concr\u00e9tiser son programme strat\u00e9gique\u00a0: Blueprint for a Modern Mutual. L’organisation devait renforcer les comp\u00e9tences de son Chief Operating Office dans des domaines cl\u00e9s tels que l’IA, la data, les technologies cloud, la gestion de projets, l’analyse m\u00e9tier, le leadership et l’automatisation.<\/span> <\/span> <\/span>Les comp\u00e9tences et comportements essentiels ont \u00e9t\u00e9 identifi\u00e9s gr\u00e2ce \u00e0 la planification strat\u00e9gique des effectifs, \u00e0 des \u00e9valuations des capacit\u00e9s, \u00e0 des r\u00e9f\u00e9rentiels de performance et \u00e0 des \u00e9changes consacr\u00e9s au d\u00e9veloppement professionnel des collaborateurs. L’organisation a traduit ces enseignements en r\u00e9f\u00e9rentiels de comp\u00e9tences et en parcours de d\u00e9veloppement adapt\u00e9s \u00e0 chaque m\u00e9tier, mettant en \u00e9vidence plusieurs domaines prioritaires de d\u00e9veloppement, notamment l’IA, la data, le cloud, la gestion de projets, l’analyse m\u00e9tier, le leadership et l’automatisation.<\/span> <\/span> <\/span>\u00ab\u00a0Nous n’avions aucun moyen de d\u00e9mocratiser l’apprentissage au sein d’une organisation diversifi\u00e9e sans une plate-forme comme Udemy\u00a0\u00bb, a d\u00e9clar\u00e9 Lindsay Melia, consultante senior<\/span>. \u00ab\u00a0<\/span><\/i>Nous devions rendre l’apprentissage de haute qualit\u00e9 accessible \u00e0 chaque coll\u00e8gue, quel que soit son r\u00f4le ou sa localisation.\u00a0\u00bb\u00a0<\/span> Nationwide a entrepris de cr\u00e9er un \u00e9cosyst\u00e8me d’apprentissage int\u00e9gr\u00e9 reliant directement les actions de d\u00e9veloppement aux priorit\u00e9s de l’entreprise et faisant de l’apprentissage une composante naturelle du travail au quotidien.<\/span><\/p>\n","solution_heading":"Un \u00e9cosyst\u00e8me d'apprentissage int\u00e9gr\u00e9 port\u00e9 par Udemy","solution_description":"

Nationwide a mis en place un \u00e9cosyst\u00e8me d’apprentissage int\u00e9gr\u00e9 associant apprentissage en autonomie, d\u00e9veloppement en situation de travail, mentorat, coaching, communaut\u00e9s de mise en pratique, \u00e9v\u00e9nements de formation, parcours d’\u00e9volution professionnelle et entretiens de d\u00e9veloppement men\u00e9s par les managers. La formation est pleinement int\u00e9gr\u00e9e \u00e0 l’ambition de constituer des \u00e9quipes mobilis\u00e9es, performantes et r\u00e9actives, en \u00e9tablissant un lien direct entre les priorit\u00e9s de l’entreprise, le d\u00e9veloppement des collaborateurs et les comp\u00e9tences n\u00e9cessaires pour l’avenir.<\/span> <\/span> <\/span>Udemy Business constitue un pilier central de cet \u00e9cosyst\u00e8me, en offrant un acc\u00e8s coh\u00e9rent \u00e0 des formations \u00e0 la demande pour l’ensemble des \u00e9quipes, quels que soient leurs m\u00e9tiers. Qu’ils exercent dans les domaines de la technologie, des op\u00e9rations, de la transformation, de la gestion des risques, de la data ou du management, les collaborateurs ont acc\u00e8s aux m\u00eames contenus de formation de haute qualit\u00e9, aux m\u00eames r\u00e9f\u00e9rentiels, au m\u00eame vocabulaire m\u00e9tier et aux m\u00eames bonnes pratiques du secteur. Udemy cr\u00e9e un langage commun autour des sujets \u00e9mergents tels que l’IA, les technologies cloud, l’automatisation, l’analyse de donn\u00e9es, la livraison agile et le leadership.<\/span> <\/span> <\/span>\u00ab\u00a0Udemy permet \u00e0 tous les collaborateurs de Nationwide d’acc\u00e9der plus facilement \u00e0 la formation. Les collaborateurs ne sont pas limit\u00e9s par leur localisation, leur fonction ou leur niveau d’exp\u00e9rience. Ils acc\u00e8dent aux formations au moment o\u00f9 ils en ont besoin et dans le format qui leur convient le mieux\u00a0\u00bb, explique Lindsay Melia.<\/span> <\/span> <\/span>Nationwide compl\u00e8te les parcours de formation propos\u00e9s sur Udemy par un ensemble d’initiatives de d\u00e9veloppement plus larges, notamment la Learning at Work Week, des campagnes de d\u00e9veloppement des comp\u00e9tences, des parcours adapt\u00e9s aux diff\u00e9rents m\u00e9tiers, des certifications professionnelles et des programmes de renforcement des comp\u00e9tences. Les donn\u00e9es issues d’Udemy offrent une visibilit\u00e9 sur les comp\u00e9tences \u00e9mergentes, les \u00e9carts de comp\u00e9tences et les tendances de d\u00e9veloppement, permettant \u00e0 l’organisation d’affiner en continu sa strat\u00e9gie de formation et d’orienter sa planification des effectifs \u00e0 long terme.<\/span><\/p>\n","results_heading":"2\u00a0140\u00a0participants et un taux de r\u00e9ussite de 97\u00a0%","results_description":"

L’\u00e9cosyst\u00e8me d’apprentissage int\u00e9gr\u00e9 a eu un impact mesurable \u00e0 l’\u00e9chelle du Chief Operating Office. Les utilisateurs d’Udemy sont pass\u00e9s de 1\u00a0420 au lancement \u00e0 2\u00a0140 entre janvier et mars\u00a02026. Depuis le d\u00e9ploiement de la plate-forme, le nombre de collaborateurs inscrits \u00e0 au moins un cours est pass\u00e9 de 928 \u00e0 1\u00a0901, tandis que le nombre de collaborateurs ayant suivi au moins un module de cours est pass\u00e9 de 776 \u00e0 1\u00a0763. Les \u00e9valuations des participants sont pass\u00e9es de 4,3 sur 5 au lancement \u00e0 4,5 sur 5.<\/span> <\/span> <\/span>La Learning at Work Week a propos\u00e9 plus de 50\u00a0sessions de formation couvrant des th\u00e9matiques telles que l’IA, la data, la gestion des risques, la confiance, les technologies, le bien-\u00eatre et le leadership, g\u00e9n\u00e9rant plus de 1\u00a0200\u00a0heures d’apprentissage en une seule semaine. La refonte de l’Early Careers Academy a int\u00e9gr\u00e9 des parcours de formation Udemy Business enrichis par l’IA au sein de parcours de d\u00e9veloppement structur\u00e9s destin\u00e9s \u00e0 81\u00a0collaborateurs en d\u00e9but de carri\u00e8re, avec un taux de r\u00e9ussite de 97\u00a0% \u00e0 l’ensemble des examens fondamentaux.<\/span> <\/span> <\/span>\u00ab\u00a0Gr\u00e2ce \u00e0 Udemy, nous avons mis en place une approche plus claire et plus facilement d\u00e9ployable pour d\u00e9velopper les comp\u00e9tences. Les collaborateurs acc\u00e8dent plus facilement \u00e0 des formations adapt\u00e9es \u00e0 leurs besoins, et les \u00e9quipes d\u00e9veloppent de fa\u00e7on plus coh\u00e9rente les comp\u00e9tences strat\u00e9giques dont l’organisation a besoin\u00a0\u00bb, explique Lindsay Melia.<\/span> <\/span> <\/span>Les comp\u00e9tences technologiques ont repr\u00e9sent\u00e9 la part la plus importante du temps consacr\u00e9 \u00e0 la formation, avec une proportion comprise entre 78,8\u00a0% et 87,3\u00a0%. Les comp\u00e9tences m\u00e9tier ont \u00e9galement conserv\u00e9 une place importante, les collaborateurs se formant dans des domaines tels que l’analyse m\u00e9tier, la gestion de projets, Microsoft Excel, Power Platform, JIRA, le leadership et l’IA.<\/span><\/p>\n","looking_ahead_heading":"D\u00e9velopper les comp\u00e9tences n\u00e9cessaires pour relever les d\u00e9fis de demain","looking_ahead_description":"

Nationwide poursuit le d\u00e9veloppement rapide des comp\u00e9tences cl\u00e9s pour l’avenir, en s’appuyant sur la flexibilit\u00e9 d’Udemy pour faire \u00e9voluer les parcours de formation au rythme des priorit\u00e9s de l’entreprise. Les donn\u00e9es issues de la formation offrent d\u00e9sormais \u00e0 l’organisation une vision plus pr\u00e9cise des domaines dans lesquels les comp\u00e9tences se renforcent et de ceux qui n\u00e9cessitent un accompagnement suppl\u00e9mentaire.<\/span> <\/span> <\/span>\u00ab\u00a0En nous appuyant sur Udemy comme socle de notre d\u00e9marche, nous veillons \u00e0 ce que le d\u00e9veloppement des comp\u00e9tences reste \u00e9troitement align\u00e9 sur les priorit\u00e9s de l’entreprise, tout en aidant les collaborateurs \u00e0 acqu\u00e9rir les comp\u00e9tences dont ils auront besoin demain\u00a0\u00bb, explique Lindsay Melia.<\/span> <\/span> <\/span>L’organisation pr\u00e9voit de continuer \u00e0 affiner ses priorit\u00e9s de formation en s’appuyant sur les donn\u00e9es d’engagement et d’apprentissage, afin d’orienter ses futurs investissements en d\u00e9veloppement sur la base d’\u00e9l\u00e9ments concrets et de renforcer l’articulation entre formation et planification des effectifs.<\/span><\/p>\n","cta_heading":"D\u00e9couvrez Udemy\u00a0Business en action.","cta_subheading":"Commencez d\u00e8s aujourd'hui.","case_study_pdf_download_url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/10\/Nationwide-Building-Society_OAA_Case-Study_One-Pager.pdf"},"yoast_head":"\n\u00c9tude de cas client - 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