{"id":176777,"date":"2026-09-21T15:56:38","date_gmt":"2026-09-21T15:56:38","guid":{"rendered":"https:\/\/business.udemy.com\/case-studies\/how-netwealth-built-an-ai-fluent-workforce-with-udemy\/"},"modified":"2026-09-28T13:56:55","modified_gmt":"2026-09-28T13:56:55","slug":"how-netwealth-built-an-ai-fluent-workforce-with-udemy","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/fr\/case-studies\/how-netwealth-built-an-ai-fluent-workforce-with-udemy\/","title":{"rendered":"Comment Netwealth a construit une main-d&rsquo;\u0153uvre comp\u00e9tente en IA avec Udemy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"single-award-winner-case-study.php","resource_type":[7],"class_list":["post-176777","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"company_logo":176847,"display_video_module":false,"award_selection":"2026_ai_pioneer","page_sections_to_display":["challenge","solution","results","looking_ahead"],"cta_buttons_to_display":["download_case_study","request_demo"],"archive_thumbnail":{"ID":176847,"id":176847,"title":"Netwealth","filename":"Netwealth.png","filesize":15896,"url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Netwealth.png","link":"https:\/\/business.udemy.com\/fr\/case-studies\/how-netwealth-built-an-ai-fluent-workforce-with-udemy\/attachment\/netwealth\/","alt":"","author":"177","description":"","caption":"","name":"netwealth","status":"inherit","uploaded_to":176777,"date":"2026-09-08 14:31:18","modified":"2026-09-08 14:31:18","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/business.udemy.com\/wp-includes\/images\/media\/default.png","width":596,"height":348,"sizes":{"thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Netwealth-150x88.png.webp","thumbnail-width":150,"thumbnail-height":88,"medium":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Netwealth-300x175.png","medium-width":300,"medium-height":175,"medium_large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Netwealth.png","medium_large-width":596,"medium_large-height":348,"large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Netwealth.png","large-width":596,"large-height":348,"1536x1536":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Netwealth.png","1536x1536-width":596,"1536x1536-height":348,"2048x2048":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Netwealth.png","2048x2048-width":596,"2048x2048-height":348,"genesis-block-theme-featured-image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Netwealth.png","genesis-block-theme-featured-image-width":596,"genesis-block-theme-featured-image-height":348,"genesis-block-theme-featured-image-wide":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Netwealth.png","genesis-block-theme-featured-image-wide-width":596,"genesis-block-theme-featured-image-wide-height":348,"genesis-block-theme-logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Netwealth-300x175.png","genesis-block-theme-logo-width":300,"genesis-block-theme-logo-height":175,"genesis-block-theme-mobile":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Netwealth-480x280.png","genesis-block-theme-mobile-width":480,"genesis-block-theme-mobile-height":280}},"page_title":"Comment Netwealth a construit une main-d'\u0153uvre comp\u00e9tente en IA avec Udemy","resource_topics":["immersive_learning","on_demand_learning","ai_transformation"],"company_name":"Netwealth","year_award_name":"Laur\u00e9at r\u00e9gional\u00a02026","category_name":"Pionnier de l'IA","industry_text":"Services financiers","company_hq_text":"Melbourne, Australie","number_of_employees_text":"Plus de 700","office_locations_text":"Australie","business_outcomes_repeater":[{"stat_number":"33%","stat_description":"Am\u00e9lioration des comp\u00e9tences et de la confiance en mati\u00e8re d'IA"},{"stat_number":"506","stat_description":"Utilisateurs actifs, en hausse par rapport \u00e0 65"},{"stat_number":"30\u00a0minutes","stat_description":"Temps de r\u00e9vision de la politique, auparavant de 7\u00a0heures"}],"challenge_heading":"R\u00e9duire l'\u00e9cart entre l'utilisation de l'IA et la capacit\u00e9 en IA","challenge_description":"<p><em><span style=\"font-weight: 400;\">Netwealth Investments Limited (NWL) est une plate-forme australienne de gestion de patrimoine cot\u00e9e \u00e0 la Bourse australienne et dont le si\u00e8ge est \u00e0 Melbourne. Fond\u00e9e en\u00a01999, Netwealth fournit des solutions d&rsquo;investissement, de retraite et de comptes g\u00e9r\u00e9s principalement aux conseillers financiers et \u00e0 leurs clients \u00e0 travers l&rsquo;Australie. L&rsquo;entreprise fonctionne comme un fournisseur de plate-forme, se situant entre les gestionnaires de fonds et les cabinets de conseil financier, offrant aux conseillers des outils pour g\u00e9rer les portefeuilles des clients, acc\u00e9der \u00e0 un large \u00e9ventail d&rsquo;investissements et fournir des services de reporting et d&rsquo;administration. De plus, Netwealth est connue pour son approche ax\u00e9e sur la technologie, se classant syst\u00e9matiquement parmi les plate-formes les mieux not\u00e9es dans les enqu\u00eates de satisfaction des conseillers.<\/span><\/em>  <span style=\"font-weight: 400;\">Les dirigeants de Netwealth ont \u00e9t\u00e9 confront\u00e9s \u00e0 un paradoxe\u00a0: presque tout le personnel de l&rsquo;entreprise avait exp\u00e9riment\u00e9 l&rsquo;IA, mais peu savaient bien l&rsquo;utiliser. L&rsquo;entreprise disposait d&rsquo;environ 250\u00a0licences Udemy, concentr\u00e9es dans le service informatique, laissant le reste de l&rsquo;organisation sans acc\u00e8s structur\u00e9 \u00e0 la mont\u00e9e en comp\u00e9tences en IA. Les donn\u00e9es de r\u00e9f\u00e9rence de l&rsquo;entreprise ont confirm\u00e9 la profondeur de l&rsquo;\u00e9cart.<\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">Bien que 99\u00a0% des employ\u00e9s aient utilis\u00e9 l&rsquo;IA sous une forme ou une autre, la connaissance de l&rsquo;IA auto-\u00e9valu\u00e9e \u00e9tait en moyenne de 2,65 sur\u00a05, et 42\u00a0% ont cit\u00e9 le manque de connaissances et de formation comme leur principal obstacle \u00e0 une utilisation efficace de l&rsquo;IA.  Dans un environnement de services financiers r\u00e9glement\u00e9s, les enjeux \u00e9taient encore plus \u00e9lev\u00e9s. Les membres de l&rsquo;\u00e9quipe avaient besoin d&rsquo;utiliser l&rsquo;IA de mani\u00e8re productive et s\u00e9curis\u00e9e, en faisant preuve de discernement concernant la confidentialit\u00e9 des donn\u00e9es, la v\u00e9rification et les cas o\u00f9 n pas utiliser l&rsquo;IA. L&rsquo;entreprise a vu une opportunit\u00e9 co\u00efncidant avec son d\u00e9ploiement de Workday Learning, cr\u00e9ant un moment unique pour int\u00e9grer l&rsquo;apprentissage par IA \u00e0 l&rsquo;\u00e9chelle de l&rsquo;entreprise.<\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">\u00ab\u00a0Nos \u00e9quipes cherchaient d\u00e9j\u00e0 \u00e0 utiliser des outils d&rsquo;IA, mais sans apprentissage structur\u00e9, ils n&rsquo;avaient aucun moyen fiable de d\u00e9velopper de r\u00e9elles comp\u00e9tences, et Udemy nous a donn\u00e9 la base pour y rem\u00e9dier\u00a0\u00bb, explique Dot Kennedy, Responsable de l&rsquo;Apprentissage &#038; du D\u00e9veloppement.<\/span><\/p>\n","solution_heading":"Parcours th\u00e9matiques spatiaux de l'explorateur au pionnier","solution_description":"<p><span style=\"font-weight: 400;\">L&rsquo;entreprise a construit trois parcours d&rsquo;IA class\u00e9s par r\u00f4le sur Udemy, chacun th\u00e9matis\u00e9 autour d&rsquo;une \u00e9tape de l&rsquo;exploration spatiale et bas\u00e9 sur les outils Microsoft 365 Copilot que ses employ\u00e9s utilisent chaque jour.<\/span>  <span style=\"font-weight: 400;\">Explorer s&rsquo;adresse aux d\u00e9butants et se concentre sur la productivit\u00e9 personnelle avec Copilot dans Word, Excel, PowerPoint, Outlook et Teams. Voyager, destin\u00e9 aux apprenants interm\u00e9diaires, couvre la cr\u00e9ation de prompts avanc\u00e9es, l&rsquo;application Copilot, l&rsquo;ing\u00e9nierie de prompts et les agents Researcher et Analyst. Enfin, Pioneer, qui s&rsquo;adresse aux participants experts, enseigne au personnel \u00e0 cr\u00e9er des agents personnalis\u00e9s dans Copilot, transformant les consommateurs d&rsquo;IA en cr\u00e9ateurs.<\/span>  <span style=\"font-weight: 400;\">Le design est distinctif de cinq mani\u00e8res\u00a0:<\/span> <\/p>\n<ul>\n<li><b>Placement de diagnostic<\/b><span style=\"font-weight: 400;\">\u00a0: une \u00e9valuation de placement de parcours \u00e9value les connaissances en IA de chaque participant et le dirige vers le bon parcours, \u00e9liminant les approximations<\/span><\/li>\n<li><b>Mesurable par conception<\/b><span style=\"font-weight: 400;\">\u00a0: les \u00e9valuations pr\u00e9alables et post\u00e9rieures quantifient le gain de connaissances, l&rsquo;augmentation de la confiance et les comp\u00e9tences pratiques \u00e0 chaque niveau<\/span><\/li>\n<li><b>Auto-rythm\u00e9 et conscient de la capacit\u00e9<\/b><span style=\"font-weight: 400;\">\u00a0: le contenu, organis\u00e9 en modules de 2,5 \u00e0 3,5\u00a0heures, respecte la charge de travail du personnel<\/span><\/li>\n<li><b>Ambition progressive<\/b><span style=\"font-weight: 400;\">\u00a0: le parcours Pioneer enseigne au personnel \u00e0 cr\u00e9er des agents personnalis\u00e9s dans Copilot, transformant les consommateurs d&rsquo;IA en cr\u00e9ateurs. Cela est soutenu par des modules de comp\u00e9tences humaines int\u00e9gr\u00e9s dans les parcours, tels que la pens\u00e9e cr\u00e9ative et innovante.<\/span><\/li>\n<li><b>Garde-fous d&rsquo;utilisation responsable<\/b><span style=\"font-weight: 400;\">\u00a0: l&rsquo;entreprise a travaill\u00e9 avec son \u00e9quipe Risk and Governance pour int\u00e9grer les politiques d&rsquo;IA directement dans les parcours<\/span><\/li>\n<\/ul>\n<p> <span style=\"font-weight: 400;\">Chez Netwealth, le d\u00e9ploiement s&rsquo;est accompagn\u00e9 de m\u00e9canismes d&rsquo;engagement qui ont transform\u00e9 le perfectionnement en un mouvement visible \u00e0 l&rsquo;\u00e9chelle de l&rsquo;entreprise. Une comp\u00e9tition \u00ab\u00a0Learn Big, Win Big\u00a0\u00bb, un d\u00e9fi de lancement de quatre semaines avec des bons d&rsquo;achat de 50\u00a0$ par semaine pour les 10\u00a0premiers du classement et un grand prix de 300\u00a0$, \u2014 des badges num\u00e9riques partageables sur LinkedIn et Viva Engage, compl\u00e9t\u00e9s par des pins physiques pour chaque ach\u00e8vement de parcours, et une communaut\u00e9 d\u00e9di\u00e9e sur Viva Engage ont offert au personnel un espace pour partager des r\u00e9ussites, des incitations et des cas d&rsquo;utilisation.<\/span>  <span style=\"font-weight: 400;\">L&rsquo;acc\u00e8s via Workday Learning a plac\u00e9 les parcours aux c\u00f4t\u00e9s des flux de travail quotidiens plut\u00f4t que dans un portail s\u00e9par\u00e9. R\u00e9sultat\u00a0: le perfectionnement est devenu un sujet de discussion, de comp\u00e9tition et de communication publique. M\u00eame l&rsquo;\u00e9quipe de direction avait une comp\u00e9tition qu&rsquo;elle a partag\u00e9e, sans qu&rsquo;elle leur soit impos\u00e9e.<\/span>  <span style=\"font-weight: 400;\">\u00ab\u00a0La cartographie des comp\u00e9tences bas\u00e9e sur l&rsquo;IA d&rsquo;Udemy nous a permis de construire et d&rsquo;aligner ces parcours en une fraction du temps que cela aurait pris manuellement\u00a0\u00bb, explique Mme Kennedy.<\/span>  <span style=\"font-weight: 400;\">La cr\u00e9ation de parcours et la cartographie des comp\u00e9tences bas\u00e9es sur l&rsquo;IA ont \u00e9t\u00e9 essentielles pour que Netwealth cr\u00e9e ces parcours dans un court laps de temps. L&rsquo;\u00e9quipe a pu collaborer avec un groupe de travail pour aligner le contenu.<\/span><\/p>\n","results_heading":"Croissance multipli\u00e9e par\u00a08 et augmentation de 33\u00a0% des connaissances","results_description":"<p><span style=\"font-weight: 400;\">Dans les trois mois suivant le lancement des parcours, menant \u00e0 la p\u00e9riode la plus charg\u00e9e de l&rsquo;exercice de l&rsquo;entreprise, les r\u00e9sultats ont d\u00e9pass\u00e9 les attentes. Le nombre d&rsquo;utilisateurs actifs est pass\u00e9 de\u00a065 \u00e0\u00a0506, soit presque une multiplication par\u00a08, avec 1\u00a0210\u00a0heures d&rsquo;apprentissage enregistr\u00e9es sur 339\u00a0cours actifs. L&rsquo;entreprise a d\u00e9livr\u00e9 137\u00a0badges num\u00e9riques, et les participants ont \u00e9valu\u00e9 la qualit\u00e9 du contenu \u00e0 4,25 sur\u00a05.<\/span>  <span style=\"font-weight: 400;\">L&rsquo;apprentissage se traduit directement par des gains de capacit\u00e9 mesurables. La connaissance de l&rsquo;IA est pass\u00e9e de 2,65 \u00e0 3,53 sur\u00a05, soit une am\u00e9lioration de 33\u00a0%, et les comp\u00e9tences et la confiance en mati\u00e8re d&rsquo;IA sont pass\u00e9es de 2,84 \u00e0 3,47, soit une am\u00e9lioration de 22\u00a0%. 99\u00a0% des employ\u00e9s avaient utilis\u00e9 l&rsquo;IA auparavant, mais 42\u00a0% ont fait \u00e9tat de lacunes de connaissance comme leur principale barri\u00e8re, ce qui validait le besoin. Apr\u00e8s le parcours, 69\u00a0% des participants utilisent d\u00e9sormais l&rsquo;IA quotidiennement et 91\u00a0% l&rsquo;utilisent au moins une fois par semaine.<\/span>  <span style=\"font-weight: 400;\">Les employ\u00e9s ont \u00e9galement commenc\u00e9 \u00e0 appliquer imm\u00e9diatement leurs nouvelles comp\u00e9tences. Le personnel a construit sept agents personnalis\u00e9s via le parcours Pioneer et les a d\u00e9ploy\u00e9s dans l&rsquo;entreprise. Un agent a transform\u00e9 un processus de r\u00e9vision de politique qui prenait auparavant sept heures, le r\u00e9duisant \u00e0 30\u00a0minutes.<\/span>  <span style=\"font-weight: 400;\">La formation a \u00e9galement entra\u00een\u00e9 un changement de comportement. Confiance par t\u00e2che\u00a0:<\/span> <\/p>\n<ul>\n<li><b>R\u00e9sum\u00e9<\/b><span style=\"font-weight: 400;\"> de documents\/rapports \u2014 92\u00a0%<\/span><\/li>\n<li><b>R\u00e9daction<\/b><span style=\"font-weight: 400;\"> d&rsquo;e-mails\/communications \u2014 90\u00a0%<\/span><\/li>\n<li><b>Cr\u00e9ation<\/b><span style=\"font-weight: 400;\"> de supports de formation\/pr\u00e9sentations \u2014 84\u00a0%<\/span><\/li>\n<li><b>Analyse<\/b><span style=\"font-weight: 400;\"> des donn\u00e9es \u2014 76\u00a0%<\/span><\/li>\n<li><b>Utilisation<\/b><span style=\"font-weight: 400;\"> d&rsquo;agents IA pour la productivit\u00e9 \u2014 61\u00a0%<\/span><\/li>\n<li><b>Automatisation<\/b><span style=\"font-weight: 400;\"> de t\u00e2ches r\u00e9p\u00e9titives \u2014 60\u00a0%<\/span><\/li>\n<\/ul>\n<p> <span style=\"font-weight: 400;\">Les participants ont souvent indiqu\u00e9 que l&rsquo;ing\u00e9nierie de prompts \u00e9tait particuli\u00e8rement utile, conduisant \u00e0 des r\u00e9sultats de Copilot visiblement meilleurs dans leur travail quotidien. L&rsquo;\u00e9quipe commerciale a \u00e9galement \u00e9t\u00e9 inscrite \u00e0 l&rsquo;apprentissage obligatoire, \u00e9tendant l&rsquo;int\u00e9gration de l&rsquo;IA \u00e0 travers l&rsquo;entreprise.<\/span>  <span style=\"font-weight: 400;\">\u00ab\u00a0Avec Udemy, nos \u00e9quipes, qui exp\u00e9rimentaient avec l&rsquo;IA, cr\u00e9ent d\u00e9sormais des outils r\u00e9els qui font gagner un temps mesurable\u00a0\u00bb, conclut Dot Kennedy.<\/span><\/p>\n","looking_ahead_heading":"Extension et mise \u00e0 l'\u00e9chelle","looking_ahead_description":"<p><span style=\"font-weight: 400;\">Chez Netwealth, les dirigeants pr\u00e9voient d&rsquo;\u00e9tendre l&rsquo;apprentissage obligatoire au-del\u00e0 de l&rsquo;\u00e9quipe des ventes \u00e0 d&rsquo;autres fonctions et de d\u00e9velopper les agents personnalis\u00e9s construits gr\u00e2ce au parcours Pioneer pour un usage commercial plus large.<\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">\u00ab\u00a0Udemy Business nous donne la base pour continuer \u00e0 construire sur cet \u00e9lan alors que l&rsquo;IA devient une partie de notre travail quotidien\u00a0\u00bb, affirme Dot Kennedy.<\/span><\/p>\n","cta_heading":"D\u00e9couvrez Udemy\u00a0Business en action.","cta_subheading":"Commencez d\u00e8s aujourd'hui.","case_study_pdf_download_url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/10\/Netwealth_OAA_AI-Pioneer_Case-Study_One-Pager.pdf"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - 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