{"id":176773,"date":"2026-09-21T15:56:29","date_gmt":"2026-09-21T15:56:29","guid":{"rendered":"https:\/\/business.udemy.com\/case-studies\/how-dewa-built-an-ai-native-utility-with-udemy\/"},"modified":"2026-09-28T13:56:49","modified_gmt":"2026-09-28T13:56:49","slug":"how-dewa-built-an-ai-native-utility-with-udemy","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/fr\/case-studies\/how-dewa-built-an-ai-native-utility-with-udemy\/","title":{"rendered":"Comment DEWA a construit un service public IA natif avec Udemy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"single-award-winner-case-study.php","resource_type":[7],"class_list":["post-176773","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"company_logo":176837,"display_video_module":false,"award_selection":"2026_maximizing_impact","page_sections_to_display":["challenge","solution","results","looking_ahead"],"cta_buttons_to_display":["download_case_study","request_demo"],"archive_thumbnail":{"ID":176837,"id":176837,"title":"DEWA","filename":"DEWA.png","filesize":36088,"url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","link":"https:\/\/business.udemy.com\/fr\/case-studies\/how-dewa-built-an-ai-native-utility-with-udemy\/attachment\/dewa\/","alt":"","author":"177","description":"","caption":"","name":"dewa","status":"inherit","uploaded_to":176773,"date":"2026-09-08 15:08:42","modified":"2026-09-08 15:08:42","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/business.udemy.com\/wp-includes\/images\/media\/default.png","width":596,"height":348,"sizes":{"thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA-150x88.png.webp","thumbnail-width":150,"thumbnail-height":88,"medium":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA-300x175.png","medium-width":300,"medium-height":175,"medium_large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","medium_large-width":596,"medium_large-height":348,"large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","large-width":596,"large-height":348,"1536x1536":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","1536x1536-width":596,"1536x1536-height":348,"2048x2048":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","2048x2048-width":596,"2048x2048-height":348,"genesis-block-theme-featured-image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","genesis-block-theme-featured-image-width":596,"genesis-block-theme-featured-image-height":348,"genesis-block-theme-featured-image-wide":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","genesis-block-theme-featured-image-wide-width":596,"genesis-block-theme-featured-image-wide-height":348,"genesis-block-theme-logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA-300x175.png","genesis-block-theme-logo-width":300,"genesis-block-theme-logo-height":175,"genesis-block-theme-mobile":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA-480x280.png","genesis-block-theme-mobile-width":480,"genesis-block-theme-mobile-height":280}},"page_title":"Comment DEWA a construit un service public IA natif avec Udemy","resource_topics":["integrated_learning","technical_upskilling","ai_transformation"],"company_name":"Dubai Electricity and Water Authority (DEWA)","year_award_name":"Laur\u00e9at r\u00e9gional\u00a02026","category_name":"Optimisation de l'impact","industry_text":"Gouvernement","company_hq_text":"Duba\u00ef, \u00c9mirats Arabes Unis","number_of_employees_text":"+ de 500","office_locations_text":"\u00c9mirats arabes unis","business_outcomes_repeater":[{"stat_number":"205\u00a0M d'AED","stat_description":"\u00c9conomies valid\u00e9es r\u00e9alis\u00e9es"},{"stat_number":"720","stat_description":"Employ\u00e9s certifi\u00e9s"},{"stat_number":"Plus de\u00a090","stat_description":"Agents IA et initiatives num\u00e9riques d\u00e9ploy\u00e9s"}],"challenge_heading":"Transformer l'ambition de l'IA en capacit\u00e9 pour la main-d'\u0153uvre","challenge_description":"

Dubai Electricity and Water Authority (DEWA) est l’une des principales organisations gouvernementales des \u00c9mirats Arabes Unis, responsable de la fourniture de services d’\u00e9lectricit\u00e9 et d’eau fiables, efficaces et durables \u00e0 Duba\u00ef. DEWA joue un r\u00f4le central dans le soutien \u00e0 la croissance de Duba\u00ef, au d\u00e9veloppement \u00e9conomique et \u00e0 la qualit\u00e9 de vie en fournissant des services publics de classe mondiale, en faisant progresser l’\u00e9nergie propre et en stimulant l’innovation dans les secteurs de l’\u00e9nergie et de l’eau. DEWA sert des millions de clients et est reconnue pour son engagement envers l’excellence, la durabilit\u00e9, la transformation num\u00e9rique et la pr\u00e9paration pour l’avenir.<\/span><\/em> Dubai Electricity and Water Authority (DEWA) s’est fix\u00e9 un objectif ambitieux\u00a0: devenir un service public IA natif. Parrain\u00e9 par le PDG, le programme Al Hasbah AI-Enabled Efficiency Transformation Program visait \u00e0 r\u00e9aliser plus de 2\u00a0milliards de dirhams \u00e9miratis (AED) en opportunit\u00e9s d’efficacit\u00e9 gr\u00e2ce \u00e0 la transformation des flux de travail bas\u00e9s sur l’IA et \u00e0 l’optimisation des achats. Cependant, les capacit\u00e9s de l’IA \u00e0 l’\u00e9chelle de l’organisation \u00e9taient fragment\u00e9es et in\u00e9gales. Les \u00e9quipes ne disposaient pas des comp\u00e9tences structur\u00e9es n\u00e9cessaires pour identifier, concevoir et mettre en \u0153uvre des cas d’utilisation de l’IA \u00e0 grande \u00e9chelle.<\/span> <\/span> <\/span>DEWA avait besoin d’une main-d’\u0153uvre capable de comprendre les fondamentaux de l’IA, d’appliquer l’IA de mani\u00e8re responsable et de conduire la transformation avec confiance \u00e0 tous les niveaux de l’entreprise.<\/span> L’\u00e9cart entre l’aspiration et les capacit\u00e9s \u00e9tait clair\u00a0; il fallait combler cet \u00e9cart.<\/span> <\/span> \u00ab\u00a0Plut\u00f4t que de consid\u00e9rer l’apprentissage comme une activit\u00e9 RH autonome, nous avons align\u00e9 les programmes de d\u00e9veloppement des comp\u00e9tences sur les priorit\u00e9s \u00e9conomique, pour nous assurer que le d\u00e9veloppement de la main-d’\u0153uvre g\u00e9n\u00e8re des r\u00e9sultats \u00e9conomiques mesurables. Avec Udemy comme plate-forme d’apprentissage, nous y sommes parvenus\u00a0\u00bb, explique Mohammad Nsairat, Business Excellence.<\/span><\/p>\n","solution_heading":"Une AI Factory aliment\u00e9e par un apprentissage bas\u00e9 sur les r\u00f4les","solution_description":"

DEWA a \u00e9tabli un mod\u00e8le op\u00e9rationnel AI Factory, mobilisant plus de 150\u00a0dirigeants ex\u00e9cutifs, responsables d’initiatives, responsables de produits et \u00e9quipes d’IA sous un cadre de gouvernance unifi\u00e9. Pour d\u00e9velopper les capacit\u00e9s n\u00e9cessaires, DEWA a lanc\u00e9 une strat\u00e9gie d’apprentissage compl\u00e8te combinant des programmes de sensibilisation \u00e0 l’IA pour les dirigeants, des parcours d’apprentissage bas\u00e9s sur les r\u00f4les via Udemy, des ateliers pratiques AI Factory, des \u00e9quipes interfonctionnelles d’IA et des communaut\u00e9s de mise en pratique.\u00a0<\/span> Les objectifs d’apprentissage \u00e9taient directement li\u00e9s aux indicateurs cl\u00e9s de performance strat\u00e9giques (KPI) y compris l’adoption de l’IA, l’am\u00e9lioration de la productivit\u00e9, l’optimisation des processus, l’excellence du service et l’impact financier. <\/span> <\/span> <\/span>La strat\u00e9gie d’apprentissage reposait sur trois piliers\u00a0:<\/span> <\/span> <\/span>\u2022 Parcours bas\u00e9s sur les r\u00f4les\u00a0: <\/b>parcours d’apprentissage Udemy adapt\u00e9s \u00e0 diff\u00e9rents publics, de la sensibilisation \u00e0 l’IA pour les employ\u00e9s \u00e0 l’IA appliqu\u00e9e pour les \u00e9quipes techniques et les d\u00e9veloppeurs <\/span> <\/span>\u2022 Application pratique\u00a0: <\/b>les ateliers AI Factory et les \u00e9quipes AI interfonctionnelles permettent aux employ\u00e9s d’appliquer imm\u00e9diatement de nouvelles comp\u00e9tences \u00e0 de r\u00e9els d\u00e9fis commerciaux<\/span> <\/span>\u2022 Gouvernance et mesure\u00a0: <\/b>la Control Tower et le Al Hasbah Value Realization Framework ont suivi l’efficacit\u00e9 de l’apprentissage \u00e0 travers le mod\u00e8le Kirkpatrick et l’ont li\u00e9 \u00e0 des r\u00e9sultats financiers valid\u00e9s<\/span> <\/span> <\/span>\u00ab\u00a0Udemy a donn\u00e9 \u00e0 nos employ\u00e9s les comp\u00e9tences en IA dont ils avaient besoin, et l’AI Factory leur a donn\u00e9 un endroit pour appliquer ces comp\u00e9tences \u00e0 des cas d’utilisations professionnels r\u00e9els. Ensemble, ils ont transform\u00e9 l’apprentissage en valeur mesurable\u00a0\u00bb, affirme M. Nsairat.<\/span><\/p>\n","results_heading":"205\u00a0millions d'AED d'\u00e9conomies valid\u00e9es","results_description":"

\u00c0 ce jour, 1\u00a0245\u00a0employ\u00e9s se sont inscrits aux programmes d’apprentissage Udemy, dont\u00a0720 ont obtenu des certifications. La strat\u00e9gie de renforcement des capacit\u00e9s a directement permis le d\u00e9ploiement de plus de 90\u00a0agents d’IA et d’initiatives num\u00e9riques, l’avancement de plus de 20\u00a0initiatives de transformation, et la r\u00e9alisation d’\u00e9conomies valid\u00e9es de 205\u00a0millions d’AED en 6 \u00e0 9\u00a0mois. Un pipeline de valeur plus large d\u00e9passant 450\u00a0millions d’AED progresse \u00e0 travers des \u00e9tapes avanc\u00e9es de r\u00e9alisation de valeur.<\/span> <\/span> <\/span>Les employ\u00e9s ont appliqu\u00e9 les comp\u00e9tences d\u00e9velopp\u00e9es gr\u00e2ce aux parcours d’apprentissage Udemy, aux ateliers de l’AI Factory et aux programmes d’habilitation \u00e0 la transformation pour identifier, concevoir et mettre en \u0153uvre des cas d’utilisation bas\u00e9s sur l’IA \u00e0 travers DEWA.\u00a0<\/span> Ces capacit\u00e9s ont \u00e9t\u00e9 int\u00e9gr\u00e9es dans des \u00e9quipes d’IA interfonctionnelles, permettant aux employ\u00e9s de traduire l’apprentissage en r\u00e9sultats commerciaux pratiques gr\u00e2ce \u00e0 l’automatisation des flux de travail, \u00e0 l’optimisation des achats et aux initiatives de productivit\u00e9 d’entreprise \u2014 prouvant que la capacit\u00e9, une fois construite, se cumule.<\/span> Plus de 150\u00a0dirigeants ont \u00e9t\u00e9 mobilis\u00e9s gr\u00e2ce \u00e0 des activit\u00e9s de gouvernance et de transformation, construisant une appropriation \u00e0 l’\u00e9chelle de l’entreprise de la transformation pilot\u00e9e par l’IA.<\/span> <\/span> <\/span>\u00ab\u00a0Avec Udemy, nous avons traduit les investissements en apprentissage en impact financier valid\u00e9, excellence op\u00e9rationnelle et transformation durable \u00e0 l’\u00e9chelle de l’entreprise\u00a0\u00bb, affirme M. Nsairat.<\/span><\/p>\n","looking_ahead_heading":"Faire avancer la vision","looking_ahead_description":"

DEWA continue de faire avancer sa vision d’utilit\u00e9 native \u00e0 l’IA, faisant progresser le pipeline de valeur de 450\u00a0millions d’AED et \u00e9largissant le mod\u00e8le op\u00e9rationnel de l’AI Factory \u00e0 d’autres domaines d’activit\u00e9. Le programme Al Hasbah continue de lier les investissements en apprentissage \u00e0 une valeur commerciale mesurable.<\/span> <\/span> <\/span>\u00ab\u00a0\u00c0 mesure que nous d\u00e9veloppons le programme Al Hasbah, Udemy nous fournit l’infrastructure d’apprentissage n\u00e9cessaire pour continuer \u00e0 construire les capacit\u00e9s en IA requises par notre transformation\u00a0\u00bb, explique M. Nsairat.<\/span><\/p>\n","cta_heading":"D\u00e9couvrez Udemy\u00a0Business en action.","cta_subheading":"Commencez d\u00e8s aujourd'hui.","case_study_pdf_download_url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/10\/DEWA_Maximizing-Impact_OAA_Case-Study_One-Pager.pdf"},"yoast_head":"\n\u00c9tude de cas client - Comment DEWA a construit un service public IA natif avec Udemy - Udemy Business<\/title>\n<meta name=\"description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/business.udemy.com\/fr\/case-studies\/how-dewa-built-an-ai-native-utility-with-udemy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment DEWA a construit un service public IA natif avec Udemy\" \/>\n<meta property=\"og:description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/business.udemy.com\/fr\/case-studies\/how-dewa-built-an-ai-native-utility-with-udemy\/\" \/>\n<meta property=\"og:site_name\" content=\"Udemy Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/udemy\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-28T13:56:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/06\/udemy-business-organic-social-share-1200x630-refresh-2.png.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@udemy\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/business.udemy.com\\\/fr\\\/case-studies\\\/how-dewa-built-an-ai-native-utility-with-udemy\\\/\",\"url\":\"https:\\\/\\\/business.udemy.com\\\/fr\\\/case-studies\\\/how-dewa-built-an-ai-native-utility-with-udemy\\\/\",\"name\":\"\u00c9tude de cas client - 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