{"id":176772,"date":"2026-09-21T15:56:26","date_gmt":"2026-09-21T15:56:26","guid":{"rendered":"https:\/\/business.udemy.com\/case-studies\/how-blue-cross-nc-built-an-integrated-learning-ecosystem-with-udemy\/"},"modified":"2026-09-28T13:56:48","modified_gmt":"2026-09-28T13:56:48","slug":"how-blue-cross-nc-built-an-integrated-learning-ecosystem-with-udemy","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/fr\/case-studies\/how-blue-cross-nc-built-an-integrated-learning-ecosystem-with-udemy\/","title":{"rendered":"Comment Blue Cross NC a construit un \u00e9cosyst\u00e8me d’apprentissage int\u00e9gr\u00e9 avec Udemy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"single-award-winner-case-study.php","resource_type":[7],"class_list":["post-176772","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"company_logo":176835,"display_video_module":false,"award_selection":"2026_skills_transformation","page_sections_to_display":["challenge","solution","results","looking_ahead"],"cta_buttons_to_display":["download_case_study","request_demo"],"archive_thumbnail":{"ID":176835,"id":176835,"title":"BCBSNC","filename":"BCBSNC.png","filesize":26407,"url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/BCBSNC.png","link":"https:\/\/business.udemy.com\/fr\/case-studies\/how-blue-cross-nc-built-an-integrated-learning-ecosystem-with-udemy\/attachment\/bcbsnc\/","alt":"","author":"177","description":"","caption":"","name":"bcbsnc","status":"inherit","uploaded_to":176772,"date":"2026-09-08 05:39:29","modified":"2026-09-08 05:39:29","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/business.udemy.com\/wp-includes\/images\/media\/default.png","width":596,"height":348,"sizes":{"thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/BCBSNC-150x88.png.webp","thumbnail-width":150,"thumbnail-height":88,"medium":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/BCBSNC-300x175.png","medium-width":300,"medium-height":175,"medium_large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/BCBSNC.png","medium_large-width":596,"medium_large-height":348,"large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/BCBSNC.png","large-width":596,"large-height":348,"1536x1536":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/BCBSNC.png","1536x1536-width":596,"1536x1536-height":348,"2048x2048":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/BCBSNC.png","2048x2048-width":596,"2048x2048-height":348,"genesis-block-theme-featured-image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/BCBSNC.png","genesis-block-theme-featured-image-width":596,"genesis-block-theme-featured-image-height":348,"genesis-block-theme-featured-image-wide":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/BCBSNC.png","genesis-block-theme-featured-image-wide-width":596,"genesis-block-theme-featured-image-wide-height":348,"genesis-block-theme-logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/BCBSNC-300x175.png","genesis-block-theme-logo-width":300,"genesis-block-theme-logo-height":175,"genesis-block-theme-mobile":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/BCBSNC-480x280.png","genesis-block-theme-mobile-width":480,"genesis-block-theme-mobile-height":280}},"page_title":"Comment Blue Cross NC a construit un \u00e9cosyst\u00e8me d'apprentissage int\u00e9gr\u00e9 avec Udemy","resource_topics":["integrated_learning","leadership_development","technical_upskilling"],"company_name":"Blue Cross and Blue Shield of North Carolina (Blue Cross NC)","year_award_name":"Laur\u00e9at r\u00e9gional\u00a02026","category_name":"Transformation des comp\u00e9tences","industry_text":"Soins de sant\u00e9","company_hq_text":"Durham, Caroline du Nord, \u00c9tats-Unis","number_of_employees_text":"~7\u00a0000","office_locations_text":"Caroline du Nord","business_outcomes_repeater":[{"stat_number":"2\u00a0140","stat_description":"Utilisateurs Udemy dans le Chief Operating Office"},{"stat_number":"862","stat_description":"Jeux de r\u00f4le compl\u00e9t\u00e9s dans Line Leader Experience"},{"stat_number":"265","stat_description":"Inscriptions au programme Leading Beyond"}],"challenge_heading":"Pr\u00e9parer le personnel d'assurance sant\u00e9 \u00e0 l'avenir","challenge_description":"

Blue Cross NC a travers\u00e9 une p\u00e9riode de r\u00e9invention fondamentale, en passant d’un mod\u00e8le d’assurance sant\u00e9 traditionnel \u00e0 des solutions de sant\u00e9 plus larges. L’entreprise faisait face \u00e0 une pression sur les marges, \u00e0 la disruption de l’industrie et \u00e0 l’augmentation des attentes en mati\u00e8re de talents, de leadership et d’efficacit\u00e9 organisationnelle.<\/span> <\/span> <\/span>Les dirigeants ont reconnu que la pr\u00e9paration de la main-d’\u0153uvre n\u00e9cessitait plus qu’une formation bas\u00e9e sur la participation. L’entreprise avait besoin de d\u00e9velopper le discernement en mati\u00e8re de leadership, les connaissances en mati\u00e8re de donn\u00e9es, la pr\u00e9paration \u00e0 l’IA, la capacit\u00e9 cloud et les comp\u00e9tences techniques sp\u00e9cifiques au r\u00f4le, tout en suivant la transformation de l’entreprise et la continuit\u00e9 des activit\u00e9s.<\/span> <\/span> <\/span>\u00ab\u00a0Nous ne pouvions pas aligner l’apprentissage sur la strat\u00e9gie commerciale sans une plate-forme \u00e9volutive et \u00e0 la demande\u00a0\u00bb, explique Jennifer Williams, AVP en charge du d\u00e9veloppement des talents et du leadership. \u00ab\u00a0Sans une plate-forme comme Udemy, nous n’avions aucun moyen de fournir un apprentissage coh\u00e9rent bas\u00e9 sur les comp\u00e9tences \u00e0 travers des \u00e9quipes et des d\u00e9partements divers.\u00a0\u00bb<\/span> <\/span> <\/span>Blue Cross NC s’est fix\u00e9 pour objectif de cr\u00e9er un \u00e9cosyst\u00e8me d’apprentissage int\u00e9gr\u00e9 qui relierait l’apprentissage directement aux r\u00e9sultats commerciaux.<\/span><\/p>\n","solution_heading":"Un \u00e9cosyst\u00e8me d'apprentissage int\u00e9gr\u00e9 bas\u00e9 sur Udemy","solution_description":"

Blue Cross NC a construit un \u00e9cosyst\u00e8me autour de trois dimensions int\u00e9gr\u00e9es\u00a0: un contenu intelligemment s\u00e9lectionn\u00e9, des exp\u00e9riences d’apprentissage engageantes et une mesure par rapport aux objectifs strat\u00e9giques. L’\u00e9cosyst\u00e8me aligne des plate-formes telles que Udemy, Workday Learning, Career Hub, iMocha, Qualtrics et Microsoft Teams sur les comp\u00e9tences, les comportements et les r\u00e9sultats que l’organisation d\u00e9veloppe au sein de la main-d’\u0153uvre.<\/span> <\/span> <\/span>Udemy Business sert de composant strat\u00e9gique et \u00e9volutif de l’\u00e9cosyst\u00e8me, offrant un apprentissage coh\u00e9rent, bas\u00e9 sur les comp\u00e9tences, \u00e0 la demande \u00e0 travers les \u00e9quipes. Udemy Pro offre un acc\u00e8s \u00e0 la demande \u00e0 AWS, Azure, Google Cloud, Snowflake, des parcours d’apprentissage bas\u00e9s sur les r\u00f4les, des exercices d\u2019application, des cours de r\u00e9vision et des examens pratiques complets pour le perfectionnement dans le cloud et des comp\u00e9tences techniques.<\/span> <\/span> <\/span>\u00ab\u00a0Udemy est un \u00e9l\u00e9ment cl\u00e9 de notre \u00e9cosyst\u00e8me car il \u00e9largit l’acc\u00e8s \u00e0 un apprentissage \u00e9volutif, \u00e0 la demande et bas\u00e9 sur les r\u00f4les\u00a0\u00bb, affirme Jennifer Williams. \u00ab\u00a0Cela compl\u00e8te notre formation dirig\u00e9e par un formateur, nos programmes internes, le coaching et les parcours d’apprentissage personnalis\u00e9s.\u00a0\u00bb<\/span> <\/span> <\/span>Pour le d\u00e9veloppement du leadership, Blue Cross NC a lanc\u00e9 les programmes Line Leader Experience et Leading Beyond pour renforcer le leadership centr\u00e9 sur l’humain, la prise de d\u00e9cision, la responsabilit\u00e9, la communication et le leadership du changement. Le programme Line Leader Experience inclut des master classes, des jeux de r\u00f4le, des activit\u00e9s d’application et des moments de r\u00e9flexion structur\u00e9s con\u00e7us pour faire passer l’apprentissage de la sensibilisation \u00e0 l’application.<\/span> <\/span> <\/span>Pour la capacit\u00e9 de donn\u00e9es et d’analytique, l’organisation a con\u00e7u le Data and Analytics Ops Model Training Program, combinant des parcours d’apprentissage personnalis\u00e9s, des comp\u00e9tences techniques, des connaissances sectorielles, des comp\u00e9tences en conseil, la narration de donn\u00e9es, des \u00e9valuations, des exercices d’application p\u00e9dagogiques et des projets de fin de programme. Les licences Udemy Business offrent un apprentissage \u00e0 la demande aux c\u00f4t\u00e9s de formations dirig\u00e9es par un formateur et d’\u00e9valuations pr\u00e9alables et post\u00e9rieures adaptatives.<\/span><\/p>\n","results_heading":"Plus de 2\u00a0100\u00a0participants pour un perfectionnement cloud \u00e9conomique","results_description":"

L’\u00e9cosyst\u00e8me d’apprentissage int\u00e9gr\u00e9 a eu un impact mesurable sur le leadership, les donn\u00e9es et les capacit\u00e9s techniques. Le Chief Operating Office est pass\u00e9 de 1\u00a0420\u00a0utilisateurs Udemy au lancement \u00e0 2\u00a0140\u00a0utilisateurs entre janvier et mars\u00a02026. Au cours de la m\u00eame p\u00e9riode, le nombre de coll\u00e8gues inscrits \u00e0 un cours depuis l’activation est pass\u00e9 de 928 \u00e0 1\u00a0901, et le nombre de ceux qui ont regard\u00e9 une conf\u00e9rence depuis l’activation est pass\u00e9 de 776 \u00e0 1\u00a0763.<\/span> <\/span> <\/span>Le programme Line Leader Experience a vu 862\u00a0jeux de r\u00f4le compl\u00e9t\u00e9s et plus de 76\u00a0heures de pratique depuis f\u00e9vrier\u00a02026. Leading Beyond a g\u00e9n\u00e9r\u00e9 265\u00a0inscriptions et 268\u00a0heures d’apprentissage. Les retours des participants ont d\u00e9montr\u00e9 un changement de comportement appliqu\u00e9, y compris une prise de d\u00e9cision plus rapide, une plus grande sensibilisation aux besoins en donn\u00e9es, une utilisation plus forte de Copilot, et une approche plus disciplin\u00e9e de la pens\u00e9e critique avant la r\u00e9solution de probl\u00e8mes.<\/span> <\/span> <\/span>\u00ab\u00a0Avec Udemy, nous avons construit un \u00e9cosyst\u00e8me d’apprentissage qui fait passer les employ\u00e9s de la sensibilisation \u00e0 l’application\u00a0\u00bb, affirme Jennifer Williams.<\/span> <\/span> <\/span>Le mod\u00e8le de formation au cloud a fourni un acc\u00e8s \u00e0 la demande \u00e0 Udemy Pro pour les participants, tandis que les solutions mixtes ont g\u00e9n\u00e9r\u00e9 des \u00e9conomies significatives par rapport aux approches uniquement dirig\u00e9es par un formateur. Les comp\u00e9tences technologiques repr\u00e9sentaient la plus grande part du temps d’apprentissage, allant de 79\u00a0% \u00e0 87\u00a0%. <\/span><\/p>\n","looking_ahead_heading":"Approfondir l'\u00e9cosyst\u00e8me","looking_ahead_description":"

Blue Cross NC continue d’avancer vers sa Vision\u00a02030 en approfondissant son \u00e9cosyst\u00e8me d’apprentissage int\u00e9gr\u00e9. L’entreprise pr\u00e9voit d’\u00e9largir les parcours d’apprentissage bas\u00e9s sur les r\u00f4les \u00e0 d’autres fonctions, d’\u00e9largir les programmes de certification cloud et de renforcer le lien entre les donn\u00e9es d’apprentissage et la planification de la main-d’\u0153uvre, la succession et les r\u00e9sultats de performances.<\/span> <\/span> <\/span>\u00ab\u00a0En nous basant sur Udemy, nous d\u00e9veloppons une main-d’\u0153uvre pr\u00eate \u00e0 r\u00e9aliser la Vision\u00a02030\u00a0\u00bb, explique Mme Williams.<\/span> <\/span> <\/span>L’entreprise continuera \u00e0 aligner la strat\u00e9gie d’apprentissage sur la strat\u00e9gie commerciale, positionnant l’apprentissage comme un moteur essentiel de la transformation de l’entreprise, de la pr\u00e9paration de la main-d’\u0153uvre et de la continuit\u00e9 des affaires.<\/span><\/p>\n","cta_heading":"D\u00e9couvrez Udemy\u00a0Business en action.","cta_subheading":"Commencez d\u00e8s aujourd'hui.","case_study_pdf_download_url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/10\/Blue-Cross-NC_OAA_Case-Study_One-Pager.pdf"},"yoast_head":"\n\u00c9tude de cas client - 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