{"id":176737,"date":"2026-09-21T15:10:52","date_gmt":"2026-09-21T15:10:52","guid":{"rendered":"https:\/\/business.udemy.com\/case-studies\/how-krungthai-bank-built-a-future-ready-it-capability-framework-with-udemy\/"},"modified":"2026-09-25T17:23:54","modified_gmt":"2026-09-25T17:23:54","slug":"how-krungthai-bank-built-a-future-ready-it-capability-framework-with-udemy","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/fr\/case-studies\/how-krungthai-bank-built-a-future-ready-it-capability-framework-with-udemy\/","title":{"rendered":"Comment la Krungthai Bank a mis en place un cadre de comp\u00e9tences informatiques tourn\u00e9 vers l’avenir gr\u00e2ce \u00e0 Udemy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"single-award-winner-case-study.php","resource_type":[7],"class_list":["post-176737","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"company_logo":176766,"display_video_module":false,"award_selection":"2026_skills_transformation","page_sections_to_display":["challenge","solution","results","looking_ahead"],"cta_buttons_to_display":["download_case_study","request_demo"],"archive_thumbnail":{"ID":176766,"id":176766,"title":"KTB","filename":"KTB.png","filesize":43420,"url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/KTB.png.webp","link":"https:\/\/business.udemy.com\/fr\/case-studies\/how-krungthai-bank-linked-learning-strategy-to-business-strategy-with-udemy\/attachment\/ktb\/","alt":"","author":"177","description":"","caption":"","name":"ktb","status":"inherit","uploaded_to":176738,"date":"2026-09-09 04:04:18","modified":"2026-09-09 04:04:18","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/business.udemy.com\/wp-includes\/images\/media\/default.png","width":596,"height":348,"sizes":{"thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/KTB-150x88.png.webp","thumbnail-width":150,"thumbnail-height":88,"medium":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/KTB-300x175.png.webp","medium-width":300,"medium-height":175,"medium_large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/KTB.png.webp","medium_large-width":596,"medium_large-height":348,"large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/KTB.png.webp","large-width":596,"large-height":348,"1536x1536":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/KTB.png.webp","1536x1536-width":596,"1536x1536-height":348,"2048x2048":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/KTB.png.webp","2048x2048-width":596,"2048x2048-height":348,"genesis-block-theme-featured-image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/KTB.png.webp","genesis-block-theme-featured-image-width":596,"genesis-block-theme-featured-image-height":348,"genesis-block-theme-featured-image-wide":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/KTB.png.webp","genesis-block-theme-featured-image-wide-width":596,"genesis-block-theme-featured-image-wide-height":348,"genesis-block-theme-logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/KTB-300x175.png.webp","genesis-block-theme-logo-width":300,"genesis-block-theme-logo-height":175,"genesis-block-theme-mobile":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/KTB-480x280.png","genesis-block-theme-mobile-width":480,"genesis-block-theme-mobile-height":280}},"page_title":"Comment la Krungthai Bank a mis en place un cadre de comp\u00e9tences informatiques tourn\u00e9 vers l'avenir gr\u00e2ce \u00e0 Udemy","resource_topics":["leadership_development","learning_culture"],"company_name":"Krungthai Bank","year_award_name":"Laur\u00e9at r\u00e9gional\u00a02026","category_name":"Transformation des comp\u00e9tences","industry_text":"Services financiers","company_hq_text":"Bangkok, Tha\u00eflande","number_of_employees_text":"Plus de 16\u00a0000","office_locations_text":"Tha\u00eflande","business_outcomes_repeater":[{"stat_number":"Acc\u00e9l\u00e9ration de la mise sur le march\u00e9","stat_description":"pour la mise en \u0153uvre par l'\u00e9quipe"},{"stat_number":"Augmentation","stat_description":"cr\u00e9ation de valeur"},{"stat_number":"Am\u00e9lior\u00e9","stat_description":"qualit\u00e9 des livraisons"}],"challenge_heading":"D\u00e9velopper et maintenir les comp\u00e9tences de la main-d'\u0153uvre informatique de Krungthai Bank afin qu'elles restent pertinentes, adapt\u00e9es et pr\u00eates pour l'avenir","challenge_description":"

La Krungthai Bank a d\u00fb relever un d\u00e9fi d\u00e9cisif dans le cadre de son programme pluriannuel de transformation num\u00e9rique SpaceBlue. La banque devait renforcer les comp\u00e9tences de ses employ\u00e9s informatiques \u00e0 tous les niveaux pour soutenir la mise en \u0153uvre des services bancaires num\u00e9riques, en int\u00e9grant de nouvelles m\u00e9thodes de travail et des capacit\u00e9s techniques p\u00e9rennes.<\/span> <\/span> <\/span>La banque a abord\u00e9 le d\u00e9veloppement des comp\u00e9tences comme un probl\u00e8me d’ing\u00e9nierie, en d\u00e9terminant de quelles comp\u00e9tences l’organisation avait besoin, quels employ\u00e9s devaient les acqu\u00e9rir, \u00e0 quel niveau de ma\u00eetrise et dans quels d\u00e9lais. En mai\u00a02024, la banque a men\u00e9 des \u00e9valuations techniques de r\u00e9f\u00e9rence aupr\u00e8s de l’ensemble de ses employ\u00e9s informatiques, identifiant ainsi les d\u00e9ficits de comp\u00e9tences potentiels li\u00e9s \u00e0 l’alignement sur le nouveau mod\u00e8le op\u00e9rationnel et les nouvelles m\u00e9thodes de travail.<\/span> Les r\u00e9sultats de l’\u00e9valuation ont \u00e9t\u00e9 analys\u00e9s en d\u00e9tail avant que des mesures ne soient prises sur la base de ces r\u00e9sultats.<\/span> \u00ab\u00a0La plupart des organisations \u00e9laborent une strat\u00e9gie d’apprentissage, puis recherchent des r\u00e9sultats commerciaux qu’elles peuvent attribuer \u00e0 cette strat\u00e9gie. La Krungthai Bank a fait le contraire\u00a0: elle a d’abord d\u00e9fini nos besoins en mati\u00e8re de transformation de l’entreprise, puis con\u00e7u l’investissement dans l’apprentissage comme le m\u00e9canisme pr\u00e9cis permettant d’y r\u00e9pondre\u00a0\u00bb, a d\u00e9clar\u00e9 Nuttavuth Punpugdee, Executive Vice President, Technology Group, Krungthai Bank.<\/span> <\/span> <\/span>SpaceBlue r\u00e9pond \u00e0 trois des cinq priorit\u00e9s strat\u00e9giques de la banque\u00a0: am\u00e9liorer les interactions avec la client\u00e8le, p\u00e9renniser l’infrastructure technologique de base et transformer la culture gr\u00e2ce \u00e0 de nouvelles m\u00e9thodes de travail. La banque s’est fix\u00e9 pour objectif de mettre en place une architecture de comp\u00e9tences qui relierait directement l’apprentissage aux r\u00e9sultats commerciaux.<\/span><\/p>\n","solution_heading":"Une architecture de comp\u00e9tences d\u00e9velopp\u00e9e par Udemy","solution_description":"

La banque a mis en place une architecture des comp\u00e9tences en partant de z\u00e9ro, fond\u00e9e sur son mod\u00e8le op\u00e9rationnel cible.\u00a0<\/span> En septembre\u00a02023, la Krungthai Bank a entam\u00e9 un processus d’alignement strat\u00e9gique, en convenant que le mod\u00e8le op\u00e9rationnel cible, et non une analyse des besoins en formation, serait le point de d\u00e9part. Cela a permis de garantir que chaque exigence en mati\u00e8re de comp\u00e9tences soit en ad\u00e9quation avec l’orientation strat\u00e9gique \u00e0 long terme de la banque.<\/span> En utilisant l’IBM Talent Frameworks, un mod\u00e8le de comp\u00e9tences techniques valid\u00e9 \u00e0 l’\u00e9chelle mondiale, la banque a mis en correspondance les comp\u00e9tences cl\u00e9s avec les r\u00f4les occup\u00e9s dans divers domaines techniques tels que l’IA, l’ing\u00e9nierie de plate-formes, le DevSecOps, la cybers\u00e9curit\u00e9 et l’architecture d’entreprise. Les experts en la mati\u00e8re ont valid\u00e9 ce cadre au regard des normes informatiques internationales et du contexte op\u00e9rationnel local.<\/span> <\/span> <\/span>La banque a choisi Udemy comme partenaire d’apprentissage en novembre\u00a02024. Les plans de d\u00e9veloppement d’apprentissage (LDP) sp\u00e9cifiques au r\u00f4le ont exploit\u00e9 la biblioth\u00e8que de cours Udemy afin de couvrir les comp\u00e9tences \u00e0 tous les niveaux de ma\u00eetrise. La banque a adapt\u00e9 chaque LDP aux r\u00e9sultats de l’\u00e9valuation initiale de chaque employ\u00e9, et le parcours d’apprentissage a officiellement d\u00e9but\u00e9 en f\u00e9vrier\u00a02025.<\/span> <\/span> <\/span>\u00ab\u00a0Udemy nous a fourni les bases p\u00e9dagogiques n\u00e9cessaires pour proposer des plans de d\u00e9veloppement adapt\u00e9s au niveau de d\u00e9part de chaque employ\u00e9. Nous d\u00e9veloppons les comp\u00e9tences selon un r\u00e9f\u00e9rentiel valid\u00e9 \u00e0 l’\u00e9chelle mondiale\u00a0\u00bb, a d\u00e9clar\u00e9 M. Punpugdee.<\/span> <\/span> <\/span>Le programme s’est d\u00e9roul\u00e9 en trois phases\u00a0:<\/span> \u2022 La phase I a permis de transmettre des connaissances fondamentales \u00e0 tous les employ\u00e9s <\/span>\u2022 La phase II a organis\u00e9 l’apprentissage par famille de m\u00e9tiers <\/span>\u2022 La phase III a propos\u00e9 un d\u00e9veloppement personnalis\u00e9 par r\u00f4le<\/span> Le d\u00e9ploiement du programme a combin\u00e9 l’apprentissage en ligne propos\u00e9 par Udemy avec des exp\u00e9riences d’apprentissage sur le terrain issues de la r\u00e9alisation de projets et des r\u00e9flexions structur\u00e9es sur ces derniers.<\/span> <\/span> <\/span>La banque a int\u00e9gr\u00e9 Udemy \u00e0 son syst\u00e8me de gestion de l’apprentissage (LMS) afin de permettre un acc\u00e8s fluide \u00e0 des parcours d’apprentissage s\u00e9lectionn\u00e9s avec soin. Des m\u00e9canismes de ludification, notamment des classements, des d\u00e9fis mensuels et le d\u00e9fi p\u00e9dagogique \u00ab\u00a0Amazing Race to Learn\u00a0\u00bb, ont permis de maintenir l’engagement, tandis que le coaching anim\u00e9 par les responsables, les programmes de reconnaissance et les sessions de partage de connaissances ont renforc\u00e9 l’apprentissage en tant que partie int\u00e9grante du travail quotidien. Des KPI minimaux en mati\u00e8re d’apprentissage en ligne ont \u00e9t\u00e9 d\u00e9finis et suivis, int\u00e9grant ainsi l’adoption de l’apprentissage dans le cycle de gestion des performances.<\/span><\/p>\n","results_heading":"L'\u00e9volution des comp\u00e9tences de la main-d'\u0153uvre a \u00e9t\u00e9 mesur\u00e9e gr\u00e2ce \u00e0 une \u00e9valuation transparente et \u00e0 un accompagnement sous la forme d'entretiens de carri\u00e8re constructifs","results_description":"

Le programme SpaceBlue a eu un impact mesurable sur les r\u00e9sultats d’apprentissage, organisationnels et commerciaux. Tous les employ\u00e9s du service informatique se sont inscrits \u00e0 des formations de perfectionnement, avec un taux d’utilisation active \u00e9lev\u00e9 et un taux de r\u00e9ussite important des parcours d’apprentissage sur Udemy.<\/span> <\/span> <\/span>L’\u00e9volution des comp\u00e9tences de la main-d’\u0153uvre a \u00e9t\u00e9 consid\u00e9rable. La main-d’\u0153uvre a \u00e9volu\u00e9 vers une classification des comp\u00e9tences de haut niveau. Les scores relatifs \u00e0 l’engagement des employ\u00e9s ont augment\u00e9, comme le montrent l’enqu\u00eate sur l’engagement des employ\u00e9s et le mod\u00e8le \u00ab\u00a0Dire, Rester et S’investir\u00a0\u00bb. <\/span> <\/span> <\/span>\u00ab\u00a0Gr\u00e2ce \u00e0 Udemy, nous constatons que davantage d’employ\u00e9s acc\u00e8dent \u00e0 la classification des comp\u00e9tences de haut niveau. Il s’agit l\u00e0 de comp\u00e9tences v\u00e9ritablement acquises, et pas simplement d’un apprentissage achev\u00e9\u00a0\u00bb, a d\u00e9clar\u00e9 M. Punpugdee.<\/span>L’accent mis par la banque sur trois indicateurs de r\u00e9sultats op\u00e9rationnels a donn\u00e9 lieu \u00e0 des r\u00e9sultats clairs. Pour les projets men\u00e9s au cours des deux derni\u00e8res ann\u00e9es, conform\u00e9ment au mod\u00e8le op\u00e9rationnel Krungthai Bank Garage et aux directives d’orchestration de la valeur, la banque a obtenu les r\u00e9sultats suivants\u00a0:<\/span> \u2022 Acc\u00e9l\u00e9ration de la mise sur le march\u00e9 des livraisons des \u00e9quipes <\/span>\u2022 Augmentation de la cr\u00e9ation de valeur <\/span>\u2022 Am\u00e9lioration de la qualit\u00e9 des livraisons<\/span><\/p>\n","looking_ahead_heading":"Engagement soutenu","looking_ahead_description":"

La Krungthai Bank continue d’\u00e9tendre le programme d’apprentissage SpaceBlue pour d\u00e9velopper des comp\u00e9tences dans de nouveaux domaines de capacit\u00e9, en utilisant le m\u00eame mod\u00e8le de connexion entre l’investissement dans l’apprentissage et les r\u00e9sultats commerciaux. En mettant en place un programme de d\u00e9veloppement structur\u00e9, ax\u00e9 sur l’\u00e9valuation et li\u00e9 \u00e0 l’\u00e9volution de carri\u00e8re, Krungthai Bank envoie un message clair \u00e0 1\u00a0500\u00a0employ\u00e9s\u00a0: leur \u00e9volution professionnelle est une priorit\u00e9 strat\u00e9gique, et non un avantage discr\u00e9tionnaire.<\/span> <\/span> <\/span>\u00ab\u00a0En nous appuyant sur Udemy comme base d’apprentissage, nous formons une main-d’\u0153uvre pr\u00eate \u00e0 proposer des services bancaires num\u00e9riques \u00e0 la vitesse attendue par nos clients\u00a0\u00bb, a d\u00e9clar\u00e9 M. Punpugdee.<\/span> <\/span> <\/span>La banque pr\u00e9voit d’\u00e9tendre l’architecture des comp\u00e9tences \u00e0 d’autres fonctions, de maintenir l’engagement gr\u00e2ce \u00e0 des d\u00e9fis permanents et \u00e0 des programmes de reconnaissance, et de continuer \u00e0 mesurer l’\u00e9volution des capacit\u00e9s par rapport \u00e0 des r\u00e9f\u00e9rences valid\u00e9es.<\/span><\/p>\n","cta_heading":"D\u00e9couvrez Udemy\u00a0Business en action.","cta_subheading":"Commencez d\u00e8s aujourd'hui.","case_study_pdf_download_url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Krungthai-Bank_Skills-Transformation_OAA_Case-Study_One-Pager.pdf"},"yoast_head":"\n\u00c9tude de cas client - Comment la Krungthai Bank a mis en place un cadre de comp\u00e9tences informatiques tourn\u00e9 vers l'avenir gr\u00e2ce \u00e0 Udemy - Udemy Business<\/title>\n<meta name=\"description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/business.udemy.com\/fr\/case-studies\/how-krungthai-bank-built-a-future-ready-it-capability-framework-with-udemy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment la Krungthai Bank a mis en place un cadre de comp\u00e9tences informatiques tourn\u00e9 vers l'avenir gr\u00e2ce \u00e0 Udemy\" \/>\n<meta property=\"og:description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/business.udemy.com\/fr\/case-studies\/how-krungthai-bank-built-a-future-ready-it-capability-framework-with-udemy\/\" \/>\n<meta property=\"og:site_name\" content=\"Udemy Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/udemy\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-25T17:23:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/06\/udemy-business-organic-social-share-1200x630-refresh-2.png.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@udemy\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/business.udemy.com\\\/fr\\\/case-studies\\\/how-krungthai-bank-built-a-future-ready-it-capability-framework-with-udemy\\\/\",\"url\":\"https:\\\/\\\/business.udemy.com\\\/fr\\\/case-studies\\\/how-krungthai-bank-built-a-future-ready-it-capability-framework-with-udemy\\\/\",\"name\":\"\u00c9tude de cas client - 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