{"id":176734,"date":"2026-09-21T15:10:46","date_gmt":"2026-09-21T15:10:46","guid":{"rendered":"https:\/\/business.udemy.com\/case-studies\/how-innowave-built-a-learning-culture-that-drives-ai-innovation-with-udemy\/"},"modified":"2026-09-25T09:53:53","modified_gmt":"2026-09-25T09:53:53","slug":"how-innowave-built-a-learning-culture-that-drives-ai-innovation-with-udemy","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/fr\/case-studies\/how-innowave-built-a-learning-culture-that-drives-ai-innovation-with-udemy\/","title":{"rendered":"Comment InnoWave a mis en place une culture d’apprentissage qui stimule l’innovation en mati\u00e8re d’IA gr\u00e2ce \u00e0 Udemy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"single-award-winner-case-study.php","resource_type":[7],"class_list":["post-176734","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"company_logo":176764,"display_video_module":false,"award_selection":"2026_engagement_excellence","page_sections_to_display":["challenge","solution","results","looking_ahead"],"cta_buttons_to_display":["download_case_study","request_demo"],"archive_thumbnail":{"ID":176764,"id":176764,"title":"InnoWave","filename":"InnoWave.png","filesize":38051,"url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/InnoWave.png.webp","link":"https:\/\/business.udemy.com\/fr\/case-studies\/how-innowave-built-a-learning-culture-that-drives-ai-innovation-with-udemy\/attachment\/innowave\/","alt":"","author":"177","description":"","caption":"","name":"innowave","status":"inherit","uploaded_to":176734,"date":"2026-09-08 15:38:58","modified":"2026-09-08 15:38:58","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/business.udemy.com\/wp-includes\/images\/media\/default.png","width":596,"height":348,"sizes":{"thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/InnoWave-150x88.png.webp","thumbnail-width":150,"thumbnail-height":88,"medium":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/InnoWave-300x175.png","medium-width":300,"medium-height":175,"medium_large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/InnoWave.png.webp","medium_large-width":596,"medium_large-height":348,"large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/InnoWave.png.webp","large-width":596,"large-height":348,"1536x1536":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/InnoWave.png.webp","1536x1536-width":596,"1536x1536-height":348,"2048x2048":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/InnoWave.png.webp","2048x2048-width":596,"2048x2048-height":348,"genesis-block-theme-featured-image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/InnoWave.png.webp","genesis-block-theme-featured-image-width":596,"genesis-block-theme-featured-image-height":348,"genesis-block-theme-featured-image-wide":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/InnoWave.png.webp","genesis-block-theme-featured-image-wide-width":596,"genesis-block-theme-featured-image-wide-height":348,"genesis-block-theme-logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/InnoWave-300x175.png","genesis-block-theme-logo-width":300,"genesis-block-theme-logo-height":175,"genesis-block-theme-mobile":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/InnoWave-480x280.png","genesis-block-theme-mobile-width":480,"genesis-block-theme-mobile-height":280}},"page_title":"Comment InnoWave a mis en place une culture d'apprentissage qui stimule l'innovation en mati\u00e8re d'IA gr\u00e2ce \u00e0 Udemy","resource_topics":["ai_transformation"],"company_name":"InnoWave Technologies SA","year_award_name":"Laur\u00e9at r\u00e9gional\u00a02026","category_name":"Excellence en mati\u00e8re de participation","industry_text":"Technologie","company_hq_text":"Lisbonne, Portugal","office_locations_text":"Europe","business_outcomes_repeater":[{"stat_number":"30%","stat_description":"R\u00e9duction des co\u00fbts du cycle de vie du d\u00e9veloppement logiciel"},{"stat_number":"25%","stat_description":"Augmentation de la satisfaction client"},{"stat_number":"18%","stat_description":"Am\u00e9lioration du Net Promoter Score"}],"challenge_heading":"Faire de l'apprentissage une comp\u00e9tence strat\u00e9gique pour l'entreprise","challenge_description":"

InnoWave Technologies SA est une soci\u00e9t\u00e9 internationale de conseil pilot\u00e9 par l’IA qui permet aux entreprises de fa\u00e7onner l’avenir gr\u00e2ce \u00e0 une culture de l’innovation. L’entreprise aide les organisations \u00e0 r\u00e9inventer leur avenir en associant l’intelligence artificielle \u00e0 une expertise approfondie dans les domaines du cloud, de l’intelligence des donn\u00e9es, de la cybers\u00e9curit\u00e9, de l’ing\u00e9nierie num\u00e9rique, des exp\u00e9riences num\u00e9riques et du d\u00e9veloppement d’applications. Pr\u00e9sente sur plusieurs march\u00e9s internationaux et au service de clients issus des secteurs des t\u00e9l\u00e9communications, de l’\u00e9nergie et des services financiers, InnoWave consid\u00e8re que ses employ\u00e9s constituent son principal atout concurrentiel.<\/em> InnoWave devait s’assurer que l’apprentissage suive le rythme de l’\u00e9volution rapide des tendances technologiques. En tant que soci\u00e9t\u00e9 de conseil pilot\u00e9 par l’IA au service de clients dans les secteurs des t\u00e9l\u00e9communications, de l’\u00e9nergie et des services financiers, l’organisation exigeait de ses employ\u00e9s qu’ils restent \u00e0 la pointe des technologies \u00e9mergentes et qu’ils transforment leurs connaissances en solutions innovantes aliment\u00e9es par l’IA.<\/span> <\/span> <\/span>L’\u00e9quipe de direction a con\u00e7u chaque initiative autour des principes d’apprentissage bas\u00e9s sur des preuves qui optimisent l’engagement, la r\u00e9tention des connaissances et la mise en pratique des nouvelles comp\u00e9tences dans des contextes professionnels r\u00e9els.<\/span> <\/span> <\/span>\u00ab\u00a0Chez InnoWave, notre \u00e9quipe de direction consid\u00e8re l’apprentissage comme une comp\u00e9tence strat\u00e9gique de l’entreprise plut\u00f4t que comme une activit\u00e9 de formation isol\u00e9e\u00a0\u00bb, a d\u00e9clar\u00e9 Estela Alexandra Moita Paulino, People & Culture Consultant.<\/span><\/p>\n","solution_heading":"LevelUP et l'apprentissage par la pratique","solution_description":"

InnoWave a mis en place un \u00e9cosyst\u00e8me d’apprentissage complet combinant l’apprentissage autonome via Udemy Business avec des parcours d’apprentissage personnalis\u00e9s, align\u00e9s sur les r\u00f4les des employ\u00e9s, leurs aspirations professionnelles et les priorit\u00e9s de l’entreprise. Les exp\u00e9riences collaboratives et sociales renforcent l’apprentissage, notamment gr\u00e2ce \u00e0 des \u00e9v\u00e9nements internes de partage des connaissances ainsi qu’aux programmes Data, Cloud & AI Academy et LevelUP University.<\/span> <\/span> <\/span>LevelUP, l’\u00e9cosyst\u00e8me d’apprentissage en entreprise, suit un mod\u00e8le structur\u00e9 articul\u00e9 autour de trois \u00e9tapes. Dans la phase Apprendre, les employ\u00e9s acqui\u00e8rent des connaissances fondamentales par le biais de sessions en direct, de eLearning, d’ateliers et de modules d’apprentissage num\u00e9rique concis. Dans les phases Appliquer et Construire, les comp\u00e9tences sont consolid\u00e9es gr\u00e2ce \u00e0 des ateliers pratiques, des d\u00e9fis professionnels concrets, des jeux de r\u00f4le et des initiatives d’am\u00e9lioration.<\/span> PowerUp, actuellement en d\u00e9veloppement, proposera du mentorat, du coaching et des retours d’exp\u00e9rience structur\u00e9s. Sept dimensions d’apprentissage structurent LevelUP\u00a0: Culture, Finances, Strat\u00e9gie, Ventes et conseil, Comp\u00e9tences techniques, Op\u00e9rations et IA pour tous. Parmi les principales fonctionnalit\u00e9s, on peut citer\u00a0:<\/span> \u2022 Les parcours d’apprentissage personnalis\u00e9s\u00a0: <\/b> parcours s\u00e9lectionn\u00e9s sur mesure en fonction des diff\u00e9rents profils professionnels, domaines d’activit\u00e9 et niveaux de maturit\u00e9 en mati\u00e8re d’IA, permettant aux employ\u00e9s de d\u00e9velopper les comp\u00e9tences les plus pertinentes pour leurs r\u00f4les et aspirations professionnelles.<\/span> \u2022 Le micro-apprentissage\u00a0: <\/b>des formations courtes et cibl\u00e9es int\u00e9gr\u00e9es aux flux de travail quotidiens pour un apprentissage juste \u00e0 temps, permettant un d\u00e9veloppement continu des comp\u00e9tences sans nuire \u00e0 la productivit\u00e9.<\/span> \u2022 L’apprentissage par la pratique\u00a0: <\/b>les employ\u00e9s mettent en application leurs nouvelles connaissances dans le cadre des hackathons, de d\u00e9fis d’innovation, de missions aupr\u00e8s des clients et d’initiatives internes en mati\u00e8re d’IA, telles qu’AgentWave, un outil d’IA int\u00e9gr\u00e9 tout au long du cycle de vie du d\u00e9veloppement logiciel\u00a0; InnoTickets, une plate-forme de billetterie interne aliment\u00e9e par l’IA\u00a0; et StaffingAI, une plate-forme d’intelligence des talents aliment\u00e9e par l’IA.<\/span> \u2022 Les parcours d’apprentissage de l’IA\u00a0: <\/b>des parcours de base pour tous les employ\u00e9s, ainsi que des parcours avanc\u00e9s couvrant l’ing\u00e9nierie des prompts, le machine learning, les grands mod\u00e8les de langage, apprentissage automatique, les mod\u00e8les de langage (LLM), le d\u00e9veloppement logiciel assist\u00e9 par IA et les technologies Microsoft Copilot.<\/span> Notre personnel est d\u00e9sormais mieux arm\u00e9 pour int\u00e9grer l’IA dans son travail quotidien, exp\u00e9rimenter les technologies \u00e9mergentes et contribuer en toute confiance aux initiatives d’innovation\u00a0\u00bb, a d\u00e9clar\u00e9 Moita Paulino. \u00ab\u00a0L’apprentissage est d\u00e9sormais concret, pertinent et imm\u00e9diatement applicable \u00e0 leur travail quotidien.\u00a0\u00bb<\/span> Afin de garantir que l’apprentissage apporte une valeur ajout\u00e9e mesurable, InnoWave compl\u00e8te le mod\u00e8le \u00e0 quatre niveaux de Kirkpatrick par un ensemble structur\u00e9 de KPI en mati\u00e8re d’apprentissage organisationnel.<\/span> L’entreprise suit la mise en \u0153uvre du plan strat\u00e9gique de formation, en veillant \u00e0 ce que les initiatives d’apprentissage soient men\u00e9es conform\u00e9ment aux priorit\u00e9s de l’entreprise\u00a0; l’\u00e9valuation des sessions de formation, qui permet de mesurer la satisfaction des participants et d’am\u00e9liorer en permanence le contenu de la prestation\u00a0; ainsi que l’efficacit\u00e9 de la formation, mesur\u00e9e trois mois apr\u00e8s la fin de la formation gr\u00e2ce aux retours d’exp\u00e9rience des employ\u00e9s et de leurs responsables, afin d’\u00e9valuer l’application pratique de l’apprentissage sur le terrain.<\/span> Ensemble, ces indicateurs permettent \u00e0 InnoWave d’\u00e9valuer non seulement la participation, mais aussi les changements de comportement et l’impact sur l’activit\u00e9, renfor\u00e7ant ainsi son engagement en faveur d’un apprentissage fond\u00e9 sur des preuves et d’une am\u00e9lioration continue.<\/span><\/p>\n","results_heading":"Impact mesurable sur l'activit\u00e9","results_description":"

Les employ\u00e9s sont d\u00e9sormais mieux arm\u00e9s pour int\u00e9grer l’IA dans leur travail quotidien, exp\u00e9rimenter les technologies \u00e9mergentes et contribuer en toute confiance aux initiatives d’innovation. Les initiatives internes en mati\u00e8re d’IA fond\u00e9es sur ces acquis, ont eu un impact mesurable sur l’activit\u00e9. AgentWave, qui a int\u00e9gr\u00e9 l’IA \u00e0 toutes les \u00e9tapes du cycle de vie du d\u00e9veloppement logiciel (SDLC), a permis de r\u00e9duire de 30\u00a0% les co\u00fbts li\u00e9s au SDLC, d’augmenter la satisfaction client (CSAT) de 25\u00a0% et d’am\u00e9liorer le NPS de 18\u00a0%. InnoTickets a rationalis\u00e9 les processus d’assistance gr\u00e2ce \u00e0 la cr\u00e9ation de tickets et au routage intelligent bas\u00e9s sur l’IA, tandis que StaffingAI a \u00e9tabli un lien entre l’apprentissage continu et l’\u00e9volution de carri\u00e8re en g\u00e9n\u00e9rant automatiquement des profils professionnels et en recommandant des r\u00f4les correspondant \u00e0 l’expertise de chaque employ\u00e9. \u00ab\u00a0Concret, pertinent et imm\u00e9diatement applicable \u00e0 mon travail quotidien. Cela m’a donn\u00e9 davantage confiance dans l’utilisation de l’IA pour travailler plus efficacement\u00a0\u00bb, a d\u00e9clar\u00e9 un employ\u00e9 d’InnoWave.<\/p>\n","looking_ahead_heading":"Lier directement l'apprentissage \u00e0 l'\u00e9volution de carri\u00e8re","looking_ahead_description":"

InnoWave continue de faire \u00e9voluer TalentOS, son cadre int\u00e9gr\u00e9 de d\u00e9veloppement des talents, en repensant les parcours professionnels et en les alignant sur des parcours d’apprentissage structur\u00e9s. Ce cadre relie l’apprentissage \u00e0 l’\u00e9volution de carri\u00e8re, aidant ainsi les employ\u00e9s \u00e0 comprendre les comp\u00e9tences, les certifications et les exp\u00e9riences d’apprentissage n\u00e9cessaires pour \u00e9voluer vers leurs futurs r\u00f4les. 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