{"id":176732,"date":"2026-09-21T15:10:42","date_gmt":"2026-09-21T15:10:42","guid":{"rendered":"https:\/\/business.udemy.com\/case-studies\/how-assurant-is-building-a-skills-based-capability-ecosystem-for-the-future\/"},"modified":"2026-09-25T17:23:52","modified_gmt":"2026-09-25T17:23:52","slug":"how-assurant-is-building-a-skills-based-capability-ecosystem-for-the-future","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/fr\/case-studies\/how-assurant-is-building-a-skills-based-capability-ecosystem-for-the-future\/","title":{"rendered":"Comment Assurant met en place un \u00e9cosyst\u00e8me de comp\u00e9tences pour l’avenir"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"single-award-winner-case-study.php","resource_type":[7],"class_list":["post-176732","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"company_logo":176761,"display_video_module":false,"award_selection":"2026_skills_transformation","page_sections_to_display":["challenge","solution","results","looking_ahead"],"cta_buttons_to_display":["download_case_study","request_demo"],"archive_thumbnail":{"ID":176761,"id":176761,"title":"Assurant","filename":"Assurant.png","filesize":24962,"url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Assurant.png","link":"https:\/\/business.udemy.com\/fr\/case-studies\/how-assurant-is-building-a-skills-based-capability-ecosystem-for-the-future\/attachment\/assurant\/","alt":"","author":"177","description":"","caption":"","name":"assurant","status":"inherit","uploaded_to":176732,"date":"2026-09-09 05:27:49","modified":"2026-09-09 05:27:49","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/business.udemy.com\/wp-includes\/images\/media\/default.png","width":596,"height":348,"sizes":{"thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Assurant-150x88.png.webp","thumbnail-width":150,"thumbnail-height":88,"medium":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Assurant-300x175.png","medium-width":300,"medium-height":175,"medium_large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Assurant.png","medium_large-width":596,"medium_large-height":348,"large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Assurant.png","large-width":596,"large-height":348,"1536x1536":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Assurant.png","1536x1536-width":596,"1536x1536-height":348,"2048x2048":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Assurant.png","2048x2048-width":596,"2048x2048-height":348,"genesis-block-theme-featured-image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Assurant.png","genesis-block-theme-featured-image-width":596,"genesis-block-theme-featured-image-height":348,"genesis-block-theme-featured-image-wide":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Assurant.png","genesis-block-theme-featured-image-wide-width":596,"genesis-block-theme-featured-image-wide-height":348,"genesis-block-theme-logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Assurant-300x175.png","genesis-block-theme-logo-width":300,"genesis-block-theme-logo-height":175,"genesis-block-theme-mobile":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Assurant-480x280.png","genesis-block-theme-mobile-width":480,"genesis-block-theme-mobile-height":280}},"page_title":"Comment Assurant met en place un \u00e9cosyst\u00e8me de comp\u00e9tences pour l'avenir","resource_topics":["leadership_development","learning_culture","technical_upskilling"],"company_name":"Assurant","year_award_name":"Laur\u00e9at mondial\u00a02026","category_name":"Transformation des comp\u00e9tences","industry_text":"Assurance","company_hq_text":"Atlanta, G\u00e9orgie, \u00c9tats-Unis","number_of_employees_text":"Plus de 14\u00a0000","office_locations_text":"21\u00a0pays","business_outcomes_repeater":[{"stat_number":"Multiplication par 5","stat_description":" de l'ampleur du mentorat"},{"stat_number":"Plus de 12\u00a0000\u00a0employ\u00e9s, soit plus de 80\u00a0% de la main-d'\u0153uvre,","stat_description":"impliqu\u00e9s dans le d\u00e9veloppement des comp\u00e9tences de pouvoir"},{"stat_number":"eNPS dans le top 10\u00a0% pour Croissance-Apprentissage","stat_description":" compar\u00e9 aux donn\u00e9es de r\u00e9f\u00e9rence sur le secteur externe de Peakon pour les services aux entreprises"}],"challenge_heading":"Pr\u00e9parer les individus \u00e0 un monde du travail en pleine mutation","challenge_description":"

Assurant s’engage \u00e0 aider les employ\u00e9s \u00e0 apprendre, \u00e0 \u00e9voluer et \u00e0 s’\u00e9panouir, tout en d\u00e9veloppant les comp\u00e9tences qui leur permettront d’am\u00e9liorer leurs performances et d’avoir un impact plus important. Face \u00e0 l’\u00e9volution du monde du travail et des technologies, l’organisation a identifi\u00e9 une opportunit\u00e9 de mettre en place une approche plus coh\u00e9rente du d\u00e9veloppement des comp\u00e9tences, en reliant le d\u00e9veloppement personnel, l’\u00e9volution de carri\u00e8re, le mentorat, la succession et les d\u00e9cisions relatives aux talents gr\u00e2ce \u00e0 un langage commun ax\u00e9 sur les comp\u00e9tences.<\/span> Assurant a d\u00e9fini une orientation claire\u00a0: cr\u00e9er un cadre de comp\u00e9tences d’entreprise, le relier aux parcours de gestion des talents et de d\u00e9veloppement, et s’appuyer sur la technologie et des partenariats strat\u00e9giques pour rendre ces parcours plus pertinents, plus accessibles et plus \u00e9volutifs.<\/span> \u00ab\u00a0L’objectif va au-del\u00e0 de la simple transmission de connaissances.\u00a0\u00bb Il s’agit de d\u00e9velopper les comp\u00e9tences dont les employ\u00e9s et l’entreprise ont besoin aujourd’hui, tout en jetant les bases qui permettront de s’adapter aux d\u00e9fis \u00e0 venir\u00a0\u00bb, a d\u00e9clar\u00e9 Serpil Gazko-Serfaty, Director, Enterprise Learning, Assurant<\/span><\/p>\n","solution_heading":"Construire un \u00e9cosyst\u00e8me de comp\u00e9tences interconnect\u00e9","solution_description":"

Le cadre de comp\u00e9tences d’entreprise en trois niveaux d’Assurant offre un langage commun pour d\u00e9finir les comp\u00e9tences au sein de l’ensemble de l’organisation. <\/span>Les comp\u00e9tences de pouvoir<\/b> d\u00e9signent des aptitudes humaines durables telles que la communication, la capacit\u00e9 d’adaptation, l’empathie, la curiosit\u00e9 et la r\u00e9solution de probl\u00e8mes. <\/span>Les comp\u00e9tences sp\u00e9cifiques au r\u00f4le<\/b> refl\u00e8tent l’expertise requise dans le cadre de chaque r\u00f4le et fonction, tandis que les <\/span>comp\u00e9tences de nouvelle g\u00e9n\u00e9ration<\/b>, notamment la ma\u00eetrise de l’IA, pr\u00e9parent les employ\u00e9s aux nouvelles m\u00e9thodes de travail.<\/span> Ce cadre sert de fondement \u00e0 un \u00e9cosyst\u00e8me plus large qui comprend des parcours de d\u00e9veloppement des comp\u00e9tences de pouvoir, des parcours d’apprentissage de l’AI Academy, le perfectionnement technique, le mentorat, le d\u00e9veloppement du leadership et des initiatives cibl\u00e9es bas\u00e9es sur les r\u00f4les.<\/span> Udemy est un partenaire incontournable pour mettre en \u0153uvre cette strat\u00e9gie \u00e0 grande \u00e9chelle. La richesse de son contenu pertinent et de grande qualit\u00e9 vient compl\u00e9ter les programmes et les parcours con\u00e7us par Assurant et offre \u00e0 l’organisation une plus grande flexibilit\u00e9 pour r\u00e9pondre \u00e0 l’\u00e9volution des besoins en comp\u00e9tences, quels que soient les r\u00f4les, les fonctions et les zones g\u00e9ographiques.<\/span> Les employ\u00e9s sont encourag\u00e9s \u00e0 prendre en main leur d\u00e9veloppement, les responsables jouant un r\u00f4le actif \u00e0 travers le coaching, les conversations de d\u00e9veloppement et le mentorat. Assurant fournit le cadre et les exp\u00e9riences qui relient le d\u00e9veloppement aux priorit\u00e9s plus larges en mati\u00e8re de talents et d’activit\u00e9.<\/span> \u00ab\u00a0Chez Assurant, nous aidons nos employ\u00e9s \u00e0 apprendre, \u00e0 \u00e9voluer et \u00e0 s’\u00e9panouir. Les comp\u00e9tences constituent un langage commun pour le d\u00e9veloppement, l’\u00e9volution de carri\u00e8re et les d\u00e9cisions relatives aux talents, ce qui nous aide \u00e0 d\u00e9velopper les capacit\u00e9s dont notre entreprise a besoin aujourd’hui tout en nous pr\u00e9parant pour demain\u00a0\u00bb,<\/span> a d\u00e9clar\u00e9 Mme Gazko-Serfaty.<\/span><\/p>\n","results_heading":"Transformer les comp\u00e9tences en capacit\u00e9s","results_description":"

Alors qu’Assurant a pos\u00e9 ces bases, Udemy s’est r\u00e9v\u00e9l\u00e9 \u00eatre un partenaire essentiel pour aider \u00e0 d\u00e9ployer \u00e0 grande \u00e9chelle les initiatives de d\u00e9veloppement pertinentes au sein de l’entreprise, contribuant ainsi \u00e0 des progr\u00e8s mesurables dans quatre domaines\u00a0:<\/span> \u2022 D\u00e9velopper les comp\u00e9tences \u00e0 grande \u00e9chelle\u00a0:<\/b> plus de 80\u00a0% des employ\u00e9s d’Assurant, soit plus de 12\u00a0000\u00a0personnes, ont particip\u00e9 au d\u00e9veloppement des comp\u00e9tences de pouvoir, s’appuyant sur le contenu d’Udemy, ce qui a contribu\u00e9 \u00e0 \u00e9tablir un langage commun en mati\u00e8re de comp\u00e9tences au sein de l’ensemble de l’organisation.<\/span> \u2022 Renforcer l’exp\u00e9rience de d\u00e9veloppement\u00a0:<\/b> dans l’enqu\u00eate d’engagement\u00a02026 d’Assurant, les piliers Croissance-Apprentissage et Soutien des responsables se sont class\u00e9es respectivement dans les 10\u00a0% et 5\u00a0% sup\u00e9rieurs par rapport \u00e0 la r\u00e9f\u00e9rence du secteur des services professionnels.<\/span> \u2022 D\u00e9ployer le mentorat \u00e0 grande \u00e9chelle\u00a0:<\/b> Assurant a mis en relation 151\u00a0mentor\u00e9s et 97\u00a0mentors en fonction de leurs points forts et de leurs besoins en mati\u00e8re de comp\u00e9tences dans 17\u00a0pays, soit une multiplication par cinq par rapport \u00e0 l’ann\u00e9e pr\u00e9c\u00e9dente, avec un eNPS de +68 chez les mentor\u00e9s et +70 chez les mentors.<\/span> \u2022 Mettre en relation les comp\u00e9tences au sein de l’\u00e9cosyst\u00e8me des talents\u00a0:<\/b> les comp\u00e9tences constituent d\u00e9sormais un socle commun pour le d\u00e9veloppement des employ\u00e9s, des responsables et des leaders, et sont de plus en plus mises \u00e0 profit dans le cadre du mentorat, de la valorisation des comp\u00e9tences cibl\u00e9es, ainsi que de pratiques plus larges en mati\u00e8re de talents et de capacit\u00e9s.<\/span> Ces r\u00e9sultats repr\u00e9sentent une avanc\u00e9e significative et constituent une base sur laquelle Assurant pourra continuer \u00e0 s’appuyer \u00e0 mesure que les besoins de l’entreprise et de la main-d’\u0153uvre \u00e9voluent.<\/span><\/p>\n","looking_ahead_heading":"Pr\u00e9parer les employ\u00e9s pour l'avenir","looking_ahead_description":"

La strat\u00e9gie d’Assurant en mati\u00e8re de comp\u00e9tences continuera d’\u00e9voluer en m\u00eame temps que les besoins en mati\u00e8re de travail et de comp\u00e9tences. L’organisation s’appuie sur les retours d’exp\u00e9rience des employ\u00e9s et des leaders pour renforcer les liens entre les comp\u00e9tences, le d\u00e9veloppement, les pratiques en mati\u00e8re de gestion des talents et les priorit\u00e9s strat\u00e9giques, tout en d\u00e9veloppant l’intelligence des comp\u00e9tences, le d\u00e9veloppement assist\u00e9 par l’IA et des opportunit\u00e9s de croissance plus personnalis\u00e9es.<\/span> Avec Udemy comme partenaire cl\u00e9 en mati\u00e8re de contenu, Assurant est en mesure de s’appuyer sur ces bases et de continuer \u00e0 \u00e9voluer \u00e0 mesure que les besoins des employ\u00e9s et des entreprises changent.<\/span> \u00ab\u00a0\u00c0 mesure que le travail \u00e9volue, les comp\u00e9tences dont nos employ\u00e9s ont besoin \u00e9volueront \u00e9galement. Notre priorit\u00e9 est de continuer \u00e0 renforcer les bases, en nous appuyant sur l’analyse des comp\u00e9tences, le d\u00e9veloppement cibl\u00e9, l’apprentissage assist\u00e9 par l’IA et des partenariats solides afin d’aider notre personnel et notre entreprise \u00e0 affronter l’avenir\u00a0\u00bb, a d\u00e9clar\u00e9 Mme Gazko-Serfaty.<\/span><\/p>\n","cta_heading":"D\u00e9couvrez Udemy\u00a0Business en action.","cta_subheading":"Commencez d\u00e8s aujourd'hui.","case_study_pdf_download_url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Assurant_OAA_Case-Study_One-Pager.pdf"},"yoast_head":"\n\u00c9tude de cas client - Comment Assurant met en place un \u00e9cosyst\u00e8me de comp\u00e9tences pour l'avenir - Udemy Business<\/title>\n<meta name=\"description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/business.udemy.com\/fr\/case-studies\/how-assurant-is-building-a-skills-based-capability-ecosystem-for-the-future\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment Assurant met en place un \u00e9cosyst\u00e8me de comp\u00e9tences pour l'avenir\" \/>\n<meta property=\"og:description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/business.udemy.com\/fr\/case-studies\/how-assurant-is-building-a-skills-based-capability-ecosystem-for-the-future\/\" \/>\n<meta property=\"og:site_name\" content=\"Udemy Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/udemy\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-25T17:23:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/06\/udemy-business-organic-social-share-1200x630-refresh-2.png.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@udemy\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/business.udemy.com\\\/fr\\\/case-studies\\\/how-assurant-is-building-a-skills-based-capability-ecosystem-for-the-future\\\/\",\"url\":\"https:\\\/\\\/business.udemy.com\\\/fr\\\/case-studies\\\/how-assurant-is-building-a-skills-based-capability-ecosystem-for-the-future\\\/\",\"name\":\"\u00c9tude de cas client - 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